Research Report: Servant Leadership and Organizational Outcomes

This report delves into the concept of servant leadership within the framework of organizational behaviour. It begins with an introduction to organizational behaviour theories and the importance of understanding employee interactions. The report then focuses on servant leadership, exploring its characteristics, and comparing it to other leadership styles such as democratic and autocratic leadership. The analysis examines the positive and negative impacts of servant leadership on communication, team dynamics, and overall organizational output. The report also outlines the principles of servant leadership, including empathy, awareness, community building, persuasion, conceptualization, and growth, and how these principles contribute to effective leadership. It also addresses the limitations and challenges of servant leadership, such as the potential for increased stress on leaders and challenges in balancing employee needs with organizational objectives. Finally, the report concludes with a recommendation for organizations to adopt servant leadership and emphasizes the importance of prioritizing both employee and customer welfare for organizational success.

RESEARCH
ORGANISATIONAL
BEHAVIOUR

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
ANALYSIS......................................................................................................................................1
1 reflection of the different leadership in the organisation.........................................................1
2 how of servant leadership helps to achieve the better output in organisation..........................2
3 servant leadership principles and process to become effective leaders..................................3
4 servant leadership is not suitable in type of the company........................................................4
RECOMMENDATION..............................................................................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Organisational Behaviour theories refers to understand behaviour and how employees
interact in the organisation (Bahl and Kesharwani, 2018). With the help of this theory the company
can able to develop and increase its efficiency with productivity. The theory applies different
principles of interaction with the employee management to analyse gender, race and internal and
external factor that affects the decision making. In this report the discussion will be on the
servant leadership and its comparison with other leadership styles. Study will be on the servant
leadership helps organisational growth. Further the study will analyse principles and effective
leadership. Last but not least the instance that reflect the organisational culture, ethics or social in
concern of leadership style.
ANALYSIS
1 reflection of the different leadership in the organisation.
SERVANT LEADERSHIP:in servant leadership the leaders of the company serve
themselves to the employee of organisation. The positive effects of leadership style to the
organisation are all the decisions in the company are based on the team leaders not on the
corporate in includes entire organisation. Leadership encourages the empathy in decision making
according to the dynamic environment. Negative effects of the leadership is the decision taken in
the organisation takes longer timer due to research in corporate and understand different
perspective which makes the decision making process slow. This leaders ship requires the
retraining of employee , as mangers, supervisors and executives not know the way how to think
due to which the organisation has to spend more money on the retraining of personnel as how to
think in ways that organisation requires(Broome, Izura and Lorenzo-Dus, 2018).
DEMOCRATIC LEADERSHIP: In this leadership style the leader involve the
members to participate in the decision making in the organisation. The positive effects of
democratic leadership is the company able to get the solution of the complex problem faced by
the organisation as the members give their suggestions and ideas to decrease the complexity of
the problem. Strong team builds with the help of the democratic leaders as the leaders initiate the
member to give their opinion and grievance which improves the communication in the
organisation. Negative effects of democratic leadership is it creates the conflicts and crises and
the functions performed by the leaders are not in authoritarian role. Another con is, in
1

consultation process the result could procrastination(Cheng, 2019). It is very time consuming to
talk and collect the variety of opinions and get the suitable decision.
AUTOCRATIC LEADERSHIP: in this leadership style the leaders does not involves
the member to participate in the decision making. The involvement of the members are less in
the company. The pros of the leadership is that it takes faster decision as it not waits for the
feedback of the senior mangers which enhance the organisation to take decision faster. Another
positive effect is it handles the crises situation as the expertise leaders solves the problem of the
crises. Cons of the autocratic leadership style is that it leads the organisation to micro
management, the leaders often are not able to concern about the each and every supervisor work
management properly done in the organisation. When this happen the company decreases its
productivity. With this leadership the the worker is not able to get the sense of ownership in the
organisation because all the credit goes to the leader(Harni, 2018).
2 how of servant leadership helps to achieve the better output in organisation
COMMUNICATION: with the better communication between the leaders and the team
members enables the organisation to know the areas in which the company is lacking to grow in
the market and compete with other companies. The communication is an key factor for the
organisation to grow as with better communication channel the problems related to the lower
authority are being solved easily by conveying it to the higher authority. The positive effect of
better communication in the organisation is creating the healthy environment for the employee in
the company. Through communication the leaders build the public relationship within the
organisation. The negative effects is when the organisation follows the poor channel of the
communication it leads to decrease the productivity of the company and also decreases the
morale of the employees(Homan and et.al., 2018). When communication is not effective in the
organisation it creates the hurdles for the employee to convey their problems to the higher
authority due to which the employee lacks confidence in work. The servant leadership style does
not become the part of the betterment of the organisation in terms of the less effective
communication.
LEADERSHIP AND THE MEMBERS: when the leaders focuses to fulfil the needs of
the team and gives them the sense of ownership in the company it creates the members able to
give dedication in their work and the organisation able to improve its performance with the better
performance given by the employees. The employee basic needs can be fulfil they can be
2

provided with the sense of the security and able to make build the trust relation between the
employee and the organisation which will positively affects the organisation to grow and
employee also increase their performance in the work. The relationship that is build up by the
company need to give proper clarification of their role in the company and try to build the trust
relation. Drawback is some employees does not show loyalty to the organisation due to which
the employee does not trust the organisation which leads the employee to not perform better in
work and reduces the performance of the organisation( M Almandeel and Dawood,2019).
STRONG TEAM:The servant leadership enable the organisation to build the strong team
which enable the organisation for the better outcome. With the team building power the company
get the benefits of the strong team which enables the organisation to produce the quality output
which increase the overall performance of the organisation. The drawback for the organisation is
that leaders are not able to manage the balance between the decision making. The team members
have different perspective which creates the conflicts in the organisation.
3 servant leadership principles and process to become effective leaders.
The concept of servant leadership is based on the principles that are empathy, awareness,
building community, persuasion,conceptualisation and growth(SERVANT LEADERSHIP
PRINCIPLES, 2019). These principles are explained as below:
EMPATHY: in this principle the focus of leaders is to provide sense of belongingness and
understand the employees as well as the customers. The trust relationship must be build up by
the leaders assuming the loyalty from both employee and the organisation. Effective leaders uses
these principle to build trust towards its employees(Müller-Doohm, 2018). With effective leaders in
the organisation the company able to understand the needs and requirement that employee wants
from its leaders.
AWARENESS: the leaders in the company are strongly aware of the what is going in the
organisation. This builds the sense of caring of the employees who work passionately in the
company and demonstrate the awareness in pledging to production like performing tasks etc.
effective leaders can be aware of the working environment in the company and can improve the
work culture for the employees.
BUILDING COMMUNITY: the organisation tries to build the relationship with the customer
and the community passionately which thrives the company to get huge success in the emerging
market. The purpose is to do better for others and in return improvement will be done
3

automatically. The effective leaders are required to build the loyal customer for the company
which can be done with the changing the strategic planing to attract the customers(Samis, 2018).
PERSUASION: the employee follows the rigid system in organisation as directed by the leaders
but in servant leadership style the employee follows the persuasion instead of following
coercion. When the employees are engaged in the some activity they produces the good idea for
the team, which benefit everyone and employees get motivated and develops internally in the
organisation. Effective leaders can provide flexible working environment in which the leaders
can reduce the rigid rules for the employee and create free working environment.
CONCEPTUALISATION: In this principle the servant leaders focuses to produce entrepreneur
who view big picture and not focuses on the daily operation which are of short term goals.
Effective leaders have understanding of business aspects focusing to fulfil the long term goals.
With this feeling the company employees are loyal. The effective leaders can give more focus to
organisations long term objective achievement when leaders focus on short term objective it
ignore about long term object which enable the company develop in the better manner.
GROWTH: the servant leaders focuses on the personal and professional growth. The servant
leaders create the best culture, right values , normal people with the extra ordinary talent and
skill. Effective leaders focuses on the overall development of the organisational objective which
also includes the employees of the organisation.
By following all these principles of servant leadership the company able to get success easily due
to the strategies used by the company(Bahl and Kesharwani, 2018). The effective servant leaders
focuses to apply all these principles and climb on the ladder of success.
4 servant leadership is not suitable in type of the company.
PERSPECTIVE: in the servant leadership the leaders need not to see the perspective of
the all the employee. As it costs more for the leaders to fulfil all the requirement of the employee
on taking risk of the organisational objective not being fulfilled. With this view the leaders are
not able to create the organisational culture.
STRESS: the servant leaders have more stress of the organisational overall performance
that can make the leaders to be more stress and anxiety on the work that is needed to be done.
the leaders faces the problem of indirectly asking other to fulfil their problems which increases
the work load on the leaders. Due to stress the leaders are not able follow the ethics related to the
employee welfare.
4

CHALLENGES: the leaders faces more challenges then the employee as the work load
is more on the leaders which they can delegate to the member but the accountability of the work
are on the leaders. Leaders faces more challenges for the growth and betterment of
employees(Broome, Izura and Lorenzo-Dus, 2018). the challenges that faced by the employee not
able to fulfil the social responsibilities by the leaders.
SERVING: The leaders are chosen as leaders they are being served by the employee .
The servant leadership does not clarifies the role of the leaders to be served for the employee.
With these the effective leaders is not able to follow corporate ethics in the company.
RECOMMENDATION
Organisation recommended to choose servant leadership becouse it is best leadership that
organisation can adopt for the overall growth of the organisation. Servant leaders focuses on the
employees and customer welfare. Keeping both the aspects in the mind the organisation work by
fulfilling the requirement of both employee and the company through which the organisation
achieves its objective.
CONCLUSION
From the above report it can be concluded that the servant leadership style is the style in
which the leaders serve to the employees means the leaders focuses to fulfil the requirement of
the employees(Harni, 2018). Greenleaf was the person who firstly phrased servant leadership.
Greenleaf realized leaders should be one that are servant. In this report the study was done on the
servant leaders and their comparison with other leadership styles. As the servant leadership is the
best leadership to understand the organisation in better ways further the study puts lights on the
effective leader that can use the servant principles for the success of the organisation.
5

REFERENCES
BOOKS AND JOURNALS
Bahl, R. and Kesharwani, S., 2018. Labour Reforms, Liberalization, Privatization, Globalization
(LPG) Model, Public Sector, Trade Unions, NGOs. Global Journal of Enterprise
Information System.10(2).pp.59-73.
Broome, L.J., Izura, C. and Lorenzo-Dus, N., 2018. A systematic review of fantasy driven vs.
contact driven internet-initiated sexual offences: Discrete or overlapping
typologies?. Child abuse & neglect. 79. pp.434-444.
Cheng, K.T., 2019. The role of job embeddedness: a moderator for justice and citizenship
behaviour in the workplace. European Journal of International
Management.13(3).pp.287-306.
Harni, B., 2018. Sequential Explanatory Analysis About the Relationship Between Personality,
Organizational Culture and Emotional Intelligence With Lecturer Performance. In THE
INTERNATIONAL CONFERENCE ON ACCOUNTING AND MANAGEMENT
SCIENCE (p. 41).
Homan, T and et.al., 2018. Morbidity, healthcare needs and barriers to access medical care
amongst local and displaced populations in west Dar’a and Quneitra, Southern Syria.
M Almandeel, S. and Dawood, M., 2019. The Relationship Between Ethical leadership and
Teachers Continuance Organizational Commitment. Journal of Research in Business,
Economics and Management.12(1).
Müller-Doohm, S., 2018. Are There Limits to Postmetap hysical Thought?: Jürgen Habermas’
Conception of Normativity in a secularised Society. Philosophical Inquiry.42(1/2).
pp.145-167.
Samis, P., 2018. Revisiting the Utopian promise of interpretive media. The Routledge Handbook
of Museums, Media and Communication.
ONLINE
SERVANT LEADERSHIP PRINCIPLES. 2019. [Online]. Available
through<https://www.entrepreneur.com/article/307923>
6