BTEC HND Research Project: Talent Management in the Hospitality Sector

This research project, submitted as part of a BTEC Higher National Diploma in Hospitality Management at Mont Rose College, investigates talent management within the service industry, specifically focusing on Travelodge. The project explores the role of leaders and managers in employee development and retention. It covers the concept of talent management, the importance of talent retention, employee retention strategies, and the roles of leaders and managers in fostering employee growth. The research employs both qualitative and quantitative methods, including literature reviews, surveys, and data analysis, to provide insights and recommendations for talent retention strategies within Travelodge. The project includes a declaration of authorship, an abstract, a detailed table of contents, and comprehensive chapters on introduction, literature review, research methodology, data analysis, findings, and conclusions, along with recommendations for future action. It aims to provide a comprehensive understanding of talent management practices within the hospitality sector.

Research Title
Name
A project submitted to
Supervisor:
Academic Year: 2018 – 2020

DECLARATION OF AUTHORSHIP
STATEMENT 1
Ideclare that this research project and the work presented in it are my own and has been generated by me
as the result of my own original research except otherwise stated.
Other sources are acknowledged thorough explicit references. A bibliography is appended.
Signed: ………………………………………. Date: ……………………………………
STATEMENT 2
I hereby give consent for my research project, if accepted, to be available for photocopying and for
inter-library loan, and for the title and summary to be made available to outside organisations and that I
do hereby givethe right to make available the Work.
Signed: ………………………………………. Date:……………………………………

Submission Front Sheet
Assignment Code:
Programme:
Unit Title and Number: Research Project (Unit 18)
RQF Level: 5
Code:
Credit value: 30 credits
Module Tutor:
Email:
Date Set: 14/09/2020
Student’s name
Registration number

Date
Learner’s statement of authenticity
I certify that the work submitted for this assignment is my own. Where the work of others has
been used to support my work then credit has been acknowledged. I have identified and
acknowledged all sources used in this assignment and have referenced according to the
Harvard referencing system. I have read and understood the Plagiarism and Collusion section
provided with the assignment brief and understood the consequences of plagiarising.
Signature: ______________________________ Date: ___/___/_____
First Submission? Second Submission?
Word Count (max.5000)
Turnitin Score
Complete and copy this page and add it as the front sheet to your online submission

Dedication
This is where expression of friendly connection or thanks by you towards any important person are
done.

Acknowledgement
At the starting, I would resemble to thank all the people and guides who have helped and sustained
me in accomplishing this investigation alongside with their leadership and inspiration. I also desire to be
grateful the team of Travelodge that assisted me in progressing with my investigation document and
providing their period and adequate effectiveness to load all the structures. Along with this, I want to be
grateful all my friend and families who motivated and supported me when I was working with the
investigation projection.

Abstract
The purpose of the research is to develop production execution by activities that form employee
more creative. The objective of the investigation document is to provide the information about talent
management that how venture management talented workforce. The research problem is to manage
skilled work force with the organisation which motivates the project. By using several methods of
research like qualitative and quantitative, research problem will be managed and data if evidence will be
collected through primary and secondary source of data collection. The significance of this research is
that by analysing the information of project, the information about talent management abilities and
techniques can be determined. By considering them, a business venture can manage skilled workforce
within the firm.
Table of Contents

DEDICATION.................................................................................................................................................................... 5
ACKNOWLEDGEMENT...................................................................................................................................................... 6
ABSTRACT........................................................................................................................................................................ 7
LIST OF TABLES............................................................................................................................................................... 10
LIST OF FIGURES............................................................................................................................................................. 10
CHAPTER ONE................................................................................................................................................................ 10
1.0 INTRODUCTION..................................................................................................................................................... 10
1.1 RESEARCH BACKGROUND......................................................................................................................................... 11
1.2 STATEMENT OF RESEARCH PROBLEM........................................................................................................................ 11
1.3 RESEARCH AIM......................................................................................................................................................... 11
1.4 RESEARCH OBJECTIVES............................................................................................................................................. 12
1.5 RESEARCH QUESTIONS.......................................................................................................................................... 12
CHAPTER TWO – LITERATURE REVIEW............................................................................................................................ 13
2.0 INTRODUCTION........................................................................................................................................................ 14
2.1 THEME (1)................................................................................................................................................................ 14
2.1 THEME (2)................................................................................................................................................................ 15
2.1 THEME (3)................................................................................................................................................................ 15
2.1 THEME (4)................................................................................................................................................................ 16
2.1 THEME (5)................................................................................................................................................................ 17
CHAPTER THREE – RESEARCH METHODOLOGY................................................................................................................ 17
2 INTRODUCTION..................................................................................................................................................... 17
3.1 RESEARCH PARADIGM.............................................................................................................................................. 18
3.2 RESEARCH PHILOSOPHY............................................................................................................................................ 18

3.3 RESEARCH APPROACH.............................................................................................................................................. 18
3.4 RESEARCH DESIGN.................................................................................................................................................... 19
3.4.1 QUANTITATIVE...............................................................................................................................................................19
3.4.2 QUALITATIVE.................................................................................................................................................................19
3.5 DATA COLLECTION.................................................................................................................................................... 20
3.5.1 SAMPLING METHOD........................................................................................................................................................20
3.6.1 QUANTITATIVE...............................................................................................................................................................22
3.6.2 QUALITATIVE.................................................................................................................................................................22
3.7 ETHICAL CONSIDERATIONS....................................................................................................................................... 22
CHAPTER FOUR - DATA PRESENTATION, ANALYSIS, FINDINGSAND DISCUSSIONS............................................................23
DATA ANALYSIS AND FINDINGS...................................................................................................................................... 23
CHAPTER FIVE................................................................................................................................................................ 27
5.1 CONCLUSION............................................................................................................................................................ 27
5.2RECOMMENDATIONS................................................................................................................................................ 27
5.3REFLECTION ON RESEARCH METHOD......................................................................................................................... 28
REFERENCES................................................................................................................................................................... 29
APPENDICES................................................................................................................................................................... 31
List of Tables
There are 7 tables are designed and formulated within this research which consider information
about data regarding talent management theme is mentioned.

List of Figures
Within this research project 6 figures are mentioned which considered information about survey
in form of questionnaire tool and considered information about talent management data.
CHAPTER ONE
1.0 Introduction
Talent management usually as an activity and process of using tactical person source arrangement
to improve commerce principles and to devise, it possible for establishment and organisation to
investigate their goals. It is the complete possibility of HR process to attract, involved, improve and

maintain high executing manpower. The major purpose of endowment administration is to improve
production performance by actions that form worker more creative (Cui, Khan and Tarba, 2018). In the
subsequent report conversation is completed on Travelodge Hotels Limited which is a private
organisation operating in the hotels and hospitality sector across wise the UK. This company is
acknowledged as the UK’s largest independent hotel brand with more than 570 hotels across world.
This venture was incorporate in 1985 and is headquartered in Thame, England, UK. This project report
will discuss about the roles of leaders and managers for developing talented workers in a hospitality
organisation. There are number of suggestions regarding talent management and activities that is
utilised by leaders and managers of Travelodge. In addition to it, different techniques and approaches
of investigate are defined in form of completion of this project in efficient form.
1.1 Research Background
This research document will consider information about talent management which an activity of
management and retention of skilled people of the firm who make their effective contribution in the
development of the venture. Further document will include information about the literature review
and the methods and data collection tools which is used to collecting effective and appropriate
information for the accomplishment of research project in amended form. Along with the, research
assessment will consider information about the conception of talent management and importance of
talent retention in hospitality firm. Furthermore, the investigator will conduct research about to collect
information about the strategies which are considering by hotel organisation in order to talent
retention as well as determine the roles of leader and managers in context of development of
employees’ success in Hotel Company. Moreover, an effective research will be performed regarding
recommendation of an appropriate action plan for talent retention for leaders and managers of
Travelodge

1.2 Statement of research problem
Research has its particular importance in form of solving different functioning and preparation issues
of commerce and a specific industry (Chung and D’Annunzio-Green, 2018). The particular investigation
of faculty administration is also essential as it assist in providing the data about the manner of
resolving and selling with the problems which occur during managing top talent at workplace.
1.3 Research Aim
Research topic: The role of leaders and managers in the development of employees within Services
Industry: A case of Travelodge.
Research Aim: “To assess the role of leaders and managers in the growth, development and retention
of talent in Travelodge.”
1.4 Research Objectives
 To review the concept of talent management.
 To examine the importance of talent retention in Travelodge.
 To investigate employee retention strategies at Travelodge.
 To analyse the role of leaders and managers in context of employees development Travelodge.
 To recommend appropriate action plan for talent retention for leaders and managers of
Travelodge.
1.5Research Questions
 What is the concept of talent management?
 What is the importance of talent retention in Travelodge?