BTEC HND Research Project: Talent Management in Service Industry

This research project examines talent management within the service industry, with a specific focus on Travelodge. The study begins with an overview of talent management, its background, and the research problem, aim, objectives, and questions. Chapter 2 presents a literature review, exploring the concept of talent management, the importance of talent retention, employee retention strategies, and the roles of leaders and managers in employee development. Chapter 3 outlines the research methodology, including the research philosophy, approach, design, data collection methods, sampling strategy, ethical considerations, and project timeline. The research aims to assess the role of leaders and managers in the growth, development, and retention of talent in Travelodge. The project also provides recommendations for talent retention strategies for leaders and managers within the company. The report uses a quantitative research design to gather data. The study includes references and a project timeline.

Research Project - Talent
Management in the service
industry
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Contents
TOPIC..............................................................................................................................................2
INTRODUCTION...........................................................................................................................3
Overview of the research.............................................................................................................3
Background of the research.........................................................................................................3
Statement of research problem....................................................................................................3
Research Aim...............................................................................................................................3
Research objectives.....................................................................................................................3
Research questions.......................................................................................................................4
Research rationale........................................................................................................................4
Research Limitation.....................................................................................................................4
CHAPTER 2: Literature Review.....................................................................................................5
Introduction......................................................................................................................................5
CHAPTER 3: Research Methodology.............................................................................................7
Introduction......................................................................................................................................7
Research Philosophy....................................................................................................................7
Research approach.......................................................................................................................8
Research design...........................................................................................................................8
Data collection method................................................................................................................8
Sampling strategy........................................................................................................................9
Sample size and type of participants...........................................................................................9
Ethical considerations......................................................................................................................9
Project timeline................................................................................................................................9
REFERENCES..............................................................................................................................10
TOPIC
“To determine the role of leaders and managers in development of employees within
Travelodge.”
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INTRODUCTION
Overview of the research
Talent management is a practice that business ventures hope will assist them to retain their
topmost skilled and talented workers. It is usually a process of using strategic human resource
planning to improve business values and to form it possible for company and venture to meet
their goals. It is the full scope of human resource practices to attract, onboard, improve and
retaining high performing employees (Claus, 2019). The main motive of talent management is to
enlarge business performance by actions and operation that make workers more productive. This
research project is based on service sector which is a part of business and offer efficient facilities
to the customers rather than manufacturing commodities. The key objective of organising this
investigation is to determine the role of leaders and managers in worker’s development.
Background of the research
The key motive to organise this studies is that the researcher has personal interest in
development or increase of various research competencies with the help of which they can
behaviour numerous research in upcoming time. This can even enable in providing expertise
about investigation on a selected topic and a way to execute various researches in destiny. For
the completion of this project, Travelodge is selected. It refers to several hotel chains around the
globe. This proposal will consider information about the research aim, objectives, questions and
literature review. Moreover, it will discuss about research methodology, ethical consideration
and project time line.
Statement of research problem
Research has its particular importance in form of solving different functioning and
preparation issues of business and a specific industry. The particular investigation of faculty
administration is also essential as it assist in providing the data about the manner of resolving
and selling with the problems which occur during managing top talent at workplace.
Research Aim
“To assess the role of leaders and managers in the growth, development and retention of
talent in Travelodge.”
Research objectives
• To review the concept of talent management.
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 To examine the importance of talent retention in Travelodge.
 To investigate employee retention strategies at Travelodge.
 To analyse the role of leaders and managers in developing employee’s growth and
success in Travelodge.
 To recommend appropriate action plan for talent retention for leaders and managers of
Travelodge.
Research questions
 What is the concept of talent management?
 What is the importance of talent retention in Travelodge?
 What are employee retention strategies at Travelodge?
 What are the role of leaders and managers in developing employee’s growth and success
in Travelodge?
 What are the appropriate action plan for talent retention for leaders and managers of
Travelodge?
Research rationale
The major purpose of organise this investigation is that the researcher has individual
attention in development or enlargement of different research abilities with the help of which
they can conduct a variety of researches in upcoming time (Shulga and Busser, 2019). This will
also help in creation of experience about investigation on a particular topic and how to execute
different diverse investigations in future.
Research Limitation
Within this research, the researcher can face several issues which can be related to the
selection and sample as well as insufficient sample size for statistical assessment. Moreover, lack
of time and fund can be one of the key limitations which can be create issues in order to collect
appropriate data for the completion of the research. Along with this lack of prior research studies
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on the related topic can also be a confront which can generate issue in effective completion of
the project.
CHAPTER 2: Literature Review
Introduction
Literature review indicates to an activity of collecting secondary data by using different
secondary sources like books, journals, articles etc. It assists in finding out background or
rational of the study by analysing research gap. The main purpose of this existing research is the
role played by leader in growth and progress of workers within service sector (Anlesinya,
Dartey-Baah and Amponsah-Tawiah, 2019). There is different kind of literature source which is
utilised by investigator in order to gather reliable information from responders. This section
considers views of numerous authors and scholars.
The concept of Talent management
As per the view of White S. (2019), Talent management can be explained as a systematic
method of analysing the different vacant positions within an establishment, hiring suitable
applicants for the vacant posts and developing the major abilities and expertise of the applicants
to match the expected job positions, such that that applicants can be retained in the business for
long term and at the same time the business objectives are accomplished satisfactorily. Diverse
phases in the talent management process are executed through a company that is acknowledged
as the talent management. Basically, talent management is a constant process that considers
attracting and retaining high quality workers, developing their abilities, and constantly
encouraging the, to develop their execution. The main motive of talent management is to create
an encouraged workplace that will remain with the form in long term. The exact way to
accomplish this wills differ form corporation to corporation.
The importance of talent retention in Travelodge
According to Momtazian M. (2020), talent management is beneficial for service sector in
term of creating favourable and positive impact over the business activities and operations of
hospitality industry like Travelodge. There are several advantages earns y hotel by
administrating and retaining skill workforce in working environment. These are associating and
transmitting information, strategic retaining activity, developed on boarding knowledge,
retaining skilled workers, employee development, enlarged workers experience, develop
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administrator and workers contribution and many more. In addition to it, there are such benefits
of talent management that are achievement of vision, retaining finest talent, effective
determination devising, builds up organisation’s reputation and brand image as well as market
position etc.
Employee retention strategies at Travelodge
According to Manley C. (2019), there several strategies and plan of actions which can be
considered by business organisations in order to employee retentions. In a candidate driven
market, fewer individual are actively searching for work and businesses must be relentless in
their efforts to both attract potential team members to fill open positions and make sure current
group members stay with the firm. Career development is one of the key strategies which are
crucial to retain skilled workforce. Supporting the development and success of teammates is
important for retention of current team members but also in getting attention talent to the firm.
Internal initiatives like apprenticeship and leadership training sessions keep employees involved
and motivate them to remain with the firm rather than being lured away by a competing offer.
Become an employer of choice is another effective plan which also assist in retain talented
workforce. An employer of choice offers several aspects for its employees. The most obvious
factors are competitive pay and benefits that while crucial, should be only a piece of a hospitality
venture’s larger retention effort. This tool considers performance incentives, career development
and achievement opportunities and many more. This will assist in retaining skilled workers of
the firm.
The role of leaders and managers in developing employee’s growth and success in Travelodge
As per the view of Craig W. (2020), leaders and managers within hospitality sector plays an
important role in the operations of diverse business, administrating and supervising workers on
an usual basis and acting as a link among top management and workers. There are several roles
of manager in service sector that will be important for growth of workforce in working
environment. They also offer training to manpower, this will assist them in assuring of job
rotation and minimise assignment coverage gaps etc. Along with this, according to Kashayp V.
(2020), the main roles of leaders and administrators in the service sectors to motivate their
workers regarding attainment of long term objectives of the firm. Effective encouragement
assists manpower in enlarging their abilities and success in working environment.
Appropriate action plan for talent retention for leaders and managers of Travelodge
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According to Hocking M. (2020), the leaders and managers inside establishments like
Travelodge used extraordinary strategies and gear for managing personnel. They distinctly used
schooling and development, continuous boom option, rewards and compensations to retain
skilled team of workers. By providing steady development choice, they offer possibilities to
personnel to make improvement of their career. Along with this, via worthwhile manpower for
his or her true execution by figuring out their performance help in motivating personnel.
Training and improvement is an important course of action that rather makes contribution in
boom of capabilities and capabilities of personnel which assist in making improvement their
private and expert degree. As per the view of Ansari K. (2020), there are divers tools and
strategies that are crucial to retain and management top talent and experiences workers in
working environment. For this, they offer training and development sessions, equal growth
options, conduct performance appraisal activity, rewards and performance feedback etc. It will
assist in retaining skilled and talented manpower with the firm that outcome in higher growth
and progress of in hospitality sector. Along with this, leaders and mangers also make effective
contribution in growth of employee by offering effective support to employees and offering
motivational sessions so that they can make their effective involvement in success of enterprise.
CHAPTER 3: Research Methodology
Introduction
Methodology is a careful consideration of research related to specific concern utilising the
technical method. It is generally research to define, predict and administrate pragmatic incidence.
It is used to gather facts and facts with the cause of making better checks related to commercial
enterprise. It is a scientific approach that ought to be accompanied through surveyor to acquire
the dependable data. In order to properly explain the research methodology, the researcher can
consider research onion framework and the different stages of research onion defined as below:
Research Philosophy
It is a belief about the way within information about a phenomenon should be collected,
determined and used. There are several research philosophies like pragmatism, positivism,
realism and interpretivisim. In this research, the research follow interpretivism philosophy as it
considers surveyors in form of employees of Travelodge to interpret aspects to the study and this
philosophy integrates human interest into study.
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Research approach
There are two key sorts of research approach that may be effectively used thru a researcher
in context final touch of research, within the modern studies record; the investigator is using
deductive tool this is especially primarily based in the quantitative approach of studies. It enables
in providing the precise results from a research and takes a look at.
Research design
It is an effective activity which will be utilise by the investigator for gathering and
determining information towards the topic. There are three methods of research design that are
qualitative, quantitative and mixed method (van den Broek, Boselie and Paauwe, 2018). All
there are important but for carrying out present study over the role of leaders and managers in
worker’s development, quantitative method has been selected as it assists in collecting relevant
information within less time duration. It will support researcher in achieving relevant outcomes
in less time period. The key objective behind selecting quantitative research design is it assists in
collecting of first hand and pure information from the representatives. Also, it holds a number of
normal statistical standards for the validity of the technique, together with the variety of
respondents which can be had to set up a numerically crucial result. This tool is maximum
correctly utilised for situations where there are a huge amount of respondents handy, where the
statistics may be accurately assessed making use of quantitative tools and in which statistical
techniques of willpower may be used
Data collection method
There are several methods and tool of gathering primary and secondary method. Primary
method considers tools like interview, survey, group discussion and observation etc. While
secondary method includes books, journals, articles and many more. All these are effective but
for executing existing research over the topic of talent management, investigator will be consider
primary method of data collection in order to selected question as a tool of gathering information
(Hughes, 2018). Primary method is an effective and appropriate method of collecting data and
information that will be applied in a research for gathering primary data towards talent
management. It is efficient and adequate for doing current study over the role of leaders and
managers for growth of human resource in Travelodge.
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Sampling strategy
It refers to those practices and procedure that are chosen by the researcher to sample or
selecting the number of individual from a large unit and population. In this project and research
report, the surveyor is utilising simple random sampling method which is the strategy within
probabilistic method. The key motive of the usage of random sampling is that every issue in the
population is similarly probably to be selected and the ensuing pattern is possibly representative
of the population. Results are generalizable to the population.
Sample size and type of participants
20 employees of Travelodge will be selected by surveyor with the utilisation of non-
probabilistic sampling. These respondents or sample are employees of Travelodge. The major
purpose of choosing workers for this investigation is that they have accurate information and
understanding about the business operations and process.
Ethical considerations
Ethics are essential and beneficial for investigator in a research as it supports them in
accomplishment of every task and process of study ethically. There are some methods and
approaches of research ethics that will be taken in to consideration during performing existing
research over talent management. Confidentiality and anonymity are two key moral concepts
which can be associated with studies. Confidentiality is related to the gathered facts and the
anonymity – the identification of the participants involved on this studies. These standards are
efficient for a research aim and can be maintained (Hughes, 2018). The factors so that it will be
prioritized on this look at encompass participants will now not be difficult to any damage.
Furthermore, the research contributors could be respected in addition to their dignity. There are
greater moral principles with the intention to be maintained at some stage in the research look at
that includes Transparency and Honesty.
Project timeline
Gantt chart is crucial part of the project timeline that will be important for investigator in
identification of beginning and closing time of every action and activity. The presentation of
Gantt chart as per the existing information is defined as under:
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REFERENCES
Books & Journals
Claus, L., 2019. HR disruption—Time already to reinvent talent management. BRQ Business
Research Quarterly, 22(3), pp.207-215.
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Ramdhony, A. and D’Annunzio-Green, N., 2018. A dialogic reframing of talent management as
a lever for hospitableness. Worldwide Hospitality and Tourism Themes.
Anlesinya, A., Dartey-Baah, K. and Amponsah-Tawiah, K., 2019. Strategic talent management
scholarship: a review of current foci and future directions. Industrial and Commercial
Training.
van den Broek, J., Boselie, P. and Paauwe, J., 2018. Cooperative innovation through a talent
management pool: A qualitative study on coopetition in healthcare. European Management
Journal, 36(1), pp.135-144.
Hughes, C., 2018. The role of HRD in using diversity intelligence to enhance leadership skill
development and talent management strategy. Advances in Developing Human
Resources, 20(3), pp.259-262..9-20.
Online
Craig W. 2020. The Role Leadership Has In Company Culture. [Online]. Available Through: <
https://www.forbes.com/sites/williamcraig/2018/09/05/the-role-leadership-has-in-company-
culture/#6d43bc1a16b6>.
Kashayp V. 2020. What Makes a Good manager: The Ultimate Guide of 2020. [Online].
Available Through: < https://www.proofhub.com/articles/what-makes-a-good-manager>.
Ansari K. .2020. 6 Simple Talent Management Strategies. [Online]. Available Through: <
https://theundercoverrecruiter.com/talent-management-strategy/>.
Momtazian M. 2020. What is Talent Management and Why is It Important?. [Online]. Available
Through: < https://expert360.com/resources/articles/talent-management-important>.
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