Research Report: Talent Management in the Travel and Tourism Sector

This research report provides an in-depth analysis of talent management practices within Trafalgar, a prominent travel and tourism company in the UK. The report begins with an executive summary and introduction, outlining the importance of talent management in today's complex organizational environment. It explores the concept of talent management, its benefits, and associated issues, emphasizing the need for effective strategies to attract, retain, and motivate employees. The literature review covers key concepts and perspectives on talent management. The research methodology includes research questions and objectives. The findings section presents data and analysis of various strategies employed by Trafalgar, including recruitment, employee development, and retention methods. The report concludes with recommendations for improvement, a reflection on the research process, and a conclusion summarizing the key findings. The report aims to provide a comprehensive understanding of talent management within the travel and tourism sector, offering insights into best practices and areas for enhancement.

Research Project

EXECUTIVE SUMMARY
The present report is based on the overall process of talent management in organisations.
Today, in the complex scenario t his has been regarded as most difficult task for organisations to
manage their employees. In the present report there has been some objectives which have been
developed and to be achieved in the coming time period as decide by the researcher. Such
objectives are laid down in the initiation of the report and to be achieved so that appropriate
outcomes can be developed.

Table of Contents
EXECUTIVE SUMMARY.............................................................................................................2
INTRODUCTION...........................................................................................................................4
LITERATURE REVIEW................................................................................................................6
RESEARCH METHODOLOGY...................................................................................................10
Results, Findings & Discussion on Research findings .................................................................17
RECOMMENDATIONS...............................................................................................................29
REFLECTION...............................................................................................................................30
CONCLUSION..............................................................................................................................31
REFERENCE.................................................................................................................................32
APPENDIX I................................................................................................................................33

INTRODUCTION
Talent management is related with process of human resource which is related with hoe
to develop, retain and motivate employees performance. This is a systematic process which is
having a relation with hiring of suitable person according to a job position and then retaining
them for long time period. This is a process which consist of various steps which has to be
managed in a organisation. Which is started with planning and then neds with transiting of
employees (Davis, 2016). There are many different functions which are associated with this
function such as maintenance of individual identity, recognition & rewarding old employees,
providing them with opportunities and designing their respective roles in a organisation. This is a
process which has many benefits such as accomplishment of vision, reattainment of fine talent,
strengthening human resources structure of a company and then having a competitive advantage
over their competitors. This report is based one of biggest travel and tourism companies of UK ,
which is Trafalgar. This is a Company which is having its presence since 70 years. This is initial
report which is based on several aims & research objectives which is having a connection with
how talent is being managed in a organisation functioning in tourism and travel sector. This
report consists of management plan, work break down structure, Gantt chart and further analysis
is made of the collected information do that appropriate outcomes can be drawn (Elegbe, 2016).
This is very helpful in achievement of objectives which have been laid down by the researcher.
Background of Research:
Present research is based on talent management which is a very popular issue prevailing
nowadays in which there is explanation of a process which organisation are using for purpose of
development of talent in the organisation. This is related with overall positive impact on
effective management of human resource. Management of human resource is a major issue
which organisation have to deal with nowadays. Talent management is a concept which helps in
addressing this issue. The present report is based on Trafalgar which is a very popular brand in
travel and tourism industry. This research will help this organisation in successful
implementation of practises related with talent management in their organisation. There have
been many issues which are affecting this process such as difficulties in recruitment, rising cot of
hiring employees and changing attitude of employees. All this has lead to difficulties in hiring of
competent employees and successful management of their talent in organisation. This research

will help in is very helpful in ensuring effectiveness in overall process of talent management in
the organisation.
Overview of Research:
Present research work is on the investigation which has to be done of various strategies
which are being adopted by a organisation in concern with the process of talent management.
This report is based on research which is being conducted on data collected based on primary
method so that first hand information can be collected and that can be analysed so that effective
strategies can be formed further for effective management of this process. Various methods of
research are being discussed which can help in smooth functioning of research and is also very
helpful in attainment of objectives laid down in this research work. With successful completion
of this research work researcher will be able to develop various outcomes such as a clear
understanding of concept of talent management will be developed. Various issues and benefits
related with talent management will be addressed and which will help in formation of strategies
related to effective process of talent management in a organisation.
Research aim: “To make a investigation on various strategies which are related with talent
management process at a workplace” A research report on Trafalgar
Research Objectives:
 To develop a understanding of basic concept of talent management in service industry.
 To analyse issues & benefits associated with Effective talent management for a
organisation
 To find strategies related with implementation of Talent management at workplace.

Research Questions:
 what is basic concept of talent management in service industry?
 What are various benefits & issues related with Effective talent management for a
organisation?
 Evaluate strategies which are supporting and are related with implementation of Talent
management at workplace?
Rationale of research
Major aim behind this research topic is to develop a understanding of various aspects &
issues which are related with overall process of talent management on organisation. There are
many Company which are functioning in travel & tourism industry and it becomes very
necessary for every organisation that they must be able top manage overall talent which is
available with them so that they can retain their competent workforce for a longer duration of
time and this helps them in having optimum utilisation of resources (Furusawa and Brewster,
2015). There are many aspects which are related with how talent is being managed in
organisation and that has to be understood with a in depth analysis which can help in drawing of
required outcomes.
LITERATURE REVIEW
Concept of Talent management
According to (Kim, 2014) Talent management is related with process of identifying traits,
skills and talent of individuals which is related with how organist are able to manage their
workforce with regards to requirements of organisation. In present scenario, organisation are
operating in changing and complex environment of business which is very unpredictable. In this
era of growing economy it becomes very necessary that organisations must have a qualitative
workforce which can play a very necessary part in having a competitive edge in organisation.
This concept is related with strategic thinking and leadership traits of employees working in a
organisation. It is very necessary for every organisation that their working staff posses a
performance oriented approach which is related with various traits such as having emotional
intelligence, high tolerance capacity, ability of persuasion, team work and high technical skills .
All these can together help in making it more feasible for organisation to manage talent
of their employees. This process basically is all about ensuring that organisation is able to attract
talented employees who can be attracted, motivated and retained in organisation. In this

organisation has to create condition which can help in developing potential of employees which
can help in smooth functioning of company's operations. This is also related with
implementation of various activities which are a part of human resource management and are
applied to advanced techniques and methods. Talent acquisition phase is most important part of
overall process of talent management in every organisation as this is related with accessing to
talented employees and then creation of a image which can help ion overall development of
personnel in the organisation. This is a process which will help in effective management of talent
in the organisation and will also assist in reattainment of employees who are topmost talented
and also skilled employees. There will be a workforce of potential employees then this will help
in attainment of competitive advantage as compared to other similar competitors in the industry.
For instance in Trafalgar human resource department has responsibility of managing the
human resource in the organisation (Taylor, 2018). They focus on having a effective
management of talent in their organisation which can help them in maintenance of overall brand
image in the external environment and in comparison with their competitors.
Various benefits & issues related with Effective talent management for a organisation
According to view points of (Karatop, Kubat and Uygun, 2015) there are many different
issues which raise while a organisation is managing talent of its employees. This is related with
higher compensation demands by employees of organisation. Many times employees are in high
pressure which is related with working up to their full potential and competence. This function is
also related with how effectively organisation is having leadership qualities which can help their
organisation in managing overall process of talent management. Apart from issues there are also
some benefits which is associated with effective talent management in a organisation this is with
positive outcomes in terms of achievement of organisational objective within specified tome
frame and in required manner. Employees productivity is increased and there is reduction of
employees turnover. This has a benefit for organisation in long term as there is human resource
which is amongst the most crucial resources for any organisation and effective process of talent
management helps in retaining and managing this resource in appropriate manner. This is a
process which is concerned with development of a sense amongst employees that they have the
opportunity to develop in a professional manner. There is always a necessity that there is
development of personal & professional skills which act as a major motivator for employees so

that they are able to retain employees for a longer period of time. These are some of benefits of
the process of talent management but this issues is related with some disadvantage also as
sometimes employees may not be satisfied with the way organisation are implementing practises
related to talent management, in such situations this dissatisfaction is reflected in their
performance at workplace. Such type of issues which arise in course of implementation of
practises related with talent management in the organisation have to be resolved as quickly as
they arise so that there is no negative impact on overall productivity of employees.
For instance in Trafalgar, concerned authorities are willing to make adequate efforts so
that they are able to maximize benefits from effective talent management process and at same
time minimize the negative effects of this process of talent management. They are truing to
maintain a balance between individuals competence and assigned job responsibilities. This is a
very effective tool which helps in usage of human resource in optimum manner (Collings,
Mellahi, and Cascio, 2017). Job satisfaction is also a important aspect which helps in motivating
employees in increasing performance level and further retention of employees having high-
caliber in organisation. This is very helpful in reducing high cost of turnover of employees and
planning of other important functions in the organisation. There is also a requirement that these
benefits will lead to gaining of a competitive advantage for a longer period of time.
Strategies which are supporting and are related with implementation of Talent management at
workplace
Accordance with the thoughts of (Kaur, 2015) human resource management is associate
with talent management and basic functions such as acquiring, recruiting, selecting and then
retaining of talented employees in their organisation. There are many approaches which have to
be adopted by organisation so that there is a best plan of talent management which is being
followed in the organisation. There are many strategies which can be followed such as
understanding the importance of job descriptions for a prospective employee. Assessment of
candidates cultural fit, as company's culture is very important as it helps a employee in adjusting
according to their expertise and level of experience they posses. There is another approach which
can be used such as providing a opportunities of training & development to their potential
employees so that their productivity can be raised. There is also a need for alignment of overall
strategies of talent management with the goal of organisation. This is helpful in having a clear
understanding of present and future strategies of business. The overall quality & quality of talent

which a organisation requires must always be driven by overall goals of organisation and also
according to strategies of organisation (Deery and Jago, 2015). Another effective strategy which
can be adopted by organisation is related with efforts made by senior management of
organisation which is listening to employees and understanding their opinions rewarding what
practises company can adopt to increase satisfaction level of overall workforce. Keeping the
organisational culture at the forefront this will help in maintenance of present culture and then
making needed changes. There must be adequate amount of investment which must be made in
internal hiring process as this is the initial stage from where the process of talent management
actually gets started. So, there is a requirement of effective process of recruitment and selection
in the organisation. There is need for fine description of Job descriptions and keeping culture at
the main stream. All those will be further helpful in outperforming of overall business in every
organisation.
For instance in Trafalgar, major part of the process of talent management is related with
having clear job descriptions so that employees are aware of their abilities, skills and experience
which is required for effectively performing their job duties & responsibilities. This is a travel
company which also believe in having a continuous planning system which can help in having a
management process which is related with how various strategies have to be adopted for future
growth of company (Sparrow, Hird and Cooper, 2015). They always make sure that they are
considering many different aspects if employees such as their overall potential, aspirations for
career, future potential for development, willingness to work for organisations productivity and
further having a qualified workforce. This is core strategy for human resource department of this
organisation. Which is extremely helpful for them in retaining the type of employees which are
required in their organisation. This will help them in achievement of a competitive advantage
with comparison to other competitors present in external environment. Connection has been
established by them between individuals goals and team goals this leads to having a clarity and
there are no chances of any kind of conflicts which can affect the level of contribution of a
particular individual in their organisation.

RESEARCH METHODOLOGY
Research Onion
This is commonly known as Saunders Research onion which is used for understanding of
various stages used for development of overall research work for a investigation. There are
various layers which are part of this research onion which is part of research methodology.
Various layers of Research onion is discussed below:
Research philosophy: Research philosophy refers to a set of beliefs which is related with the
reality which is invested in a business. This is defining nature of knowledge and basic concepts
on which a particular research is based (Luna–Arocas and Morley, 2015). Every research has a
particular topic on which it is based and has a series of objectives which have been formed by the
research to be attained at the end of research. Research philosophies are different in every
Illustration 1: Research onion

organisation and they vary with every goal of the research work. The best way is generally used
for achievement of goals in a organisation. Research philosophy can be defined as a knowledge
type which is invested in a research project. There are three major philosophies which are part of
every research process:
 Ontology: this is a set of reality which is used in conducting of research. This is used for
defining the relational impact which is there in surroundings and society. This is also
used for understanding difference between reality and how reality is being perceived.
 Epistemology: this is used in case of scientific research as it is helpful in finding that
information which can be proved without any doubt. This is used for defining of
acceptable knowledge related with research field and then providing information on
results after there has been continuous testing.
 Axiology: This is helpful in learning how much valuable is impact on collection “&
analysis of the research. This is helpful in understanding of overall impact of opinion of
people which is there on a particular research.
In present research work Ontology as method is used for conducting the research in a more
effective manner.
Research Approach: This is related to basically two approaches which are present in the second
layer of Research onion:
 Deductive Approach: This approach is used as a hypothesis for a exiting theory which is
used for formulation of research approach to test the whole research work. This is used as
a approach which goes from general to particular. This is a general theory and its
knowledge is based on specific knowledge which is gained from the overall process of
research. In present research work this is used as questionnaire is used by researcher for
collection of information development of understanding of a observation.
 Inductive Approach: This approach is used for creation of a theory in this there is
movement from specific to general (Mathew, 2015). This is mostly used in cased for
qualitative research. Basically interviews are used for conducting research by usage of a
specific phenomena and then further data is examined so that positive methodologies can
be developed. In this data is firstly analysed and then significant patterns are used in
generation of effective results.

Research Strategies: This is a strategy which describes how a researcher has to carry on the
research work this is used as a experimental research.
 Experimental: This is a research which is used as a strategy for creation of a process
which is examining the overall results of experiment. This is used in all areas of research
and considers only some of factors.
 Survey: This is a strategy which is liked with deductive approach. This is one of very
economical strategy which is used for collecting reliable form of data. Surveys are used
as a source of quantitative information in a research. This permits collecting large set of
data to answer each research question.
 Case study: This is a strategy which is having focus on one or more area. This offers
insights in specific nature and is used for establishment of overall importance of culture
with regards to different cases (Sheehan and Anderson, 2015). This is mostly used in
cases of financial research for making effective comparisons.
 Action research: This is commonly used for finding solutions related to a certain
problem. Researchers used this method of research for finding solutions which can be
used for formation of a professional approach and also further understanding.
In present research there is selection of Experimental form of research strategy by the researcher.
Research Choice: This is fourth layer in a research onion and this is concerned with research
choice.
 Mono Method: This is a method which is used for gathering information which can be
quantitative or qualitative or combination of both.
 Mixed method: This method permits to combine both qualitative and quantitative
methodology so that there is creation of precise set of data. This is a mixed method which
is used for creation of a single set of data.
 Multi method: This method is similar to mixed method as in this there is again a
combination of both quantitative and qualitative form of data (Story, Castanheira, and
Hartig, 2016). But there is a difference between these two methods as mixed method
combines methodology for establishment of particular data set while multi method does
not uses this combination.
In present research there is selection of Mono method as only one method that is
quantitative form of method has been selected by the researcher for collection of information.