Resort Management Report: TUI, Health, Safety, and Legal Compliance

This report analyzes resort management, focusing on TUI, a leading travel and tourism company. It covers the resort management structure, types of tours and programs, and the legal, health, and safety aspects of resort operations. The report delves into quality systems, procedures for managing conflict, and legal issues, including the importance of quality assurance and safety programs. It further examines incident management procedures, European laws, and guidelines from trade associations, including procedures for handling emergencies and protecting both employees and customers. The report also outlines the procedures for emergency response, including setting alarms, informing the public, and coordinating with emergency services, emphasizing the importance of comprehensive planning and compliance with European regulations. The report also covers the types of resorts and their various features, including the services they provide and the different types of tour operators.

Resort management

Table of Contents
TASK 1............................................................................................................................................1
P2 Resort management structure and various type of tour and programs......................................2
TASK 2............................................................................................................................................4
P3 Importance and quality system in resort management and procedures for managing conflict
and legal issues............................................................................................................................4
P4 The procedures implemented in dealing with the incidents and the European laws and the
guide lines of trade association ..................................................................................................5
TASK 3............................................................................................................................................6
P5 The incidence which affect the health and safety of the customers and procedure of tour
operator to deal with the situation...............................................................................................6
P6 The procedure implement in dealing with incidents and European laws and regulations
................................................................................................................................................8
CONCLUSION................................................................................................................................9
REFRENCES ................................................................................................................................10

INTRODUCTION
TUI travel and tourism company is world's best known travel company and a
multinational travel and tourism company . This company is Europe's second biggest tour and
travel company (Neck, 2010). TUI is one of the leading travel group. TUI company is supported
by employees and and it is operated in many countries. The main aim of this company is to
deliver the worlds best and trusted holidays experience through effective and best services.
Resort management is the part of the hospitality industries. In resort management there are
different types of managers within the a resort or hotel they provide their customers food and
beverage service and maintain the resort and hotels. In many hotels and resorts they provide the
training to their new employees and they also provide on the job or off the job training to their
employees. In resort industries they perform many task to provide the effective service to their
customers.
TASK 1
P1 Various of Resort management and the legal, health and safety issues
TUI company provide their employees legal responsibility to ensure them a safety and
healthy work place. TUI give same and equal safety and securities to their employees. Every
employee have a right and responsibility of his own well being some important rights of the
employees are as follow:
 it is the responsibility of the management that they provide protective and safety
equipments to their employees free of charge
 Employee have the right for stop work and leave work area and being discepliend if he
responsible his concern about his safety.
 It is the responsibility of resort management that they tell to their employ about health
and safety concern if they have any.
 The employee have the right that he take rest break during the working day
 this is the right of the employee that the management provide them annual paid leave
(Keller, 2011). Health and safety issues are very important in resort management and it is
quite simple to carry out a detail review of business in effort to identify those area and
operations that could lead to causing and harm to an employee.
 Once complied safety and issues programme the resort management able to consider to
take appropriate steps to ensure the chances of injury can be minimized or whether to
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take other extra steps to help prevent a accident happening and wiling to carry out the
detailed.
 The resort management have try to identify the all the possible issues and hazards that
causing the employee.
 The resort management responsibility that they provide health and safety programs to
their employees for providing them safety
 Resort management have to evaluate the risk and calculate the risk and calculate what
practices need to take
 resort management have to make regular review of their employees and their needs
In resort management there is a need of health and safety experts to carry out the assessment of
of all the safety and issues programs (Ali, 2014). In tour industries there are couple of point to be
remember that, a hazard can be anything that is potently dangerous. Once review the hazards the
management have to decide what to do about these hazards. The law require to management to
do everything responsible practises to protect people from harm. Ti is possible to do this when
the management using the common sense to but it is probably obtain some better and best
practices guide to so these practise can help to solve the safety and health issues. The resort
management can use the tools to keep within the law and to help keep all the employees safe and
provide them securities
P2 Resort management structure and various type of tour and programs
Resorts are places which offers many options for relaxation while the tourist are on the
vacations or holidays. It is important that tourist find the best option of resort when holidaying
with friends and family to make travel memorable and happy with the facilities of Resort is self
contained commercial establishment that provide a many types of services to full fill their
customer wants like sports, entertainment, shopping, food and beverage many more.
Types of tour Operators:
Outbound operates:The outbound operators known as international visitors (Ali, 2014).
This type of operators travelling form their country to another country so this means resistance of
a country visiting other country and travel for tourism purpose.
Inbound operators: This type tourism are also known as incoming operators and
international visitors.
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Domestic operators: This type of operator also known as residence visiting place because
in their own country boundaries who travel for tourism purpose.
The basic types of resorts that tourist can see
 Beach resort: In summers the option of beach resort is the best option for tourist. Many
options available for the tourist for beaches. In beach resort the tourist can relax and
enjoy his summers (Coghlan, 2012). In beach resort they provide many facilities to their
customer for relaxation and enjoyment.
 Golf resort: golf resort is for the golf lovers. Many resorts include the golf facilities to
attract the golf lovers and attract them towards resort.
 Island resort : The island resort are the resort which are place in the countries where
snowfall. These types of resorts attract the tourists towards these places.
 Luxury resort: as the name defined these type of resorts are include the luxurious
facilities and provide high level service to their customers. Any tourist can not afford this
type of resorts because theses type of resorts charge high money for high level services.
 Lake resort: these types of resorts are placed near by the lake. These types of resorts have
the beautiful view. The lack resorts attract the tourists because of the beautiful and peace
full places.
 Mountain resort: The mountain resorts are also the resorts that attract the tourist towards
these places. The tourists enjoy their tour in these types of places.
 Ski resort: In ski resorts the resorts provide the ski dive facilities to their customers. The
customers enjoy the ski dive. The tourist who love the adventures and different things
these resorts are the best option for them.
 Spa resort: there are some resorts which provide the spa facilities to their customers.
The tourist can enjoy and relaxed through the spa (Gill, 2011). The tourist who wants
reflexional and peace spa resorts is the best option for them.
 All inclusive resorts: In these types of resorts many other types of resorts are included.
There are many options available for the tourist for select the resorts according to them.
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TASK 2
P3 Importance and quality system in resort management and procedures for managing conflict
and legal issues
Quality assurance means any planed and systematic activity towards provide good and
services in appropriate quality with confidence to the customers (Kahf, 2014). Quality assurance
depends on to important factors design of goods and services and control of quality . Quality
system and safety programme are very important for resort management. Efficient reporting
system should be included in the management for the irregularities and control for develop new
programs. The success of any resort is depend upon the services they provide to their customers.
The level of quality services is the important factor.
Implementation of effective system and procedure for operations of resort:
 The resort are have the close relation with the different tour operators for implement the
health and safety programs.
 It is important for the resort manger that he appointed the responsibility to health and
safety in the resort and monitoring and it is directly handle by the director of the resort
 It is the duty of the resort manger that he ensure the health and legalisation through
regular audit and checks
 If there is any incident taking place in the resort then it is the responsibility of the
manager that he reported to developed through documentation.
 It is the responsibility of the resort manger that make statistics for manage the incidence
in order to report the develop authorities about these incidents
 The manager need to be carry out proper investigation for the incidents being done in the
resort so he can make sure that such events do not take place in future
 The safety regulation legal compliances highlighted by the resort as one of the key factors
in order to tie up with some other operators in future (Newsome, 2012. )
 For maintain the health and safety compliances the resort need to organise training to the
oversees and domestic employees
 It is the responsibility of the resort manger the he displayed such limited liability for the
goods of tourist otherwise they own full liability for goods
 These procedures implemented by the tour operator which is complied with the guideline
of the trade association and the government bodies.
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The quality in tourism industries involve the delivery and guest facilities and services according
to increase the standers (Newsome, 2012. ). Deliver the bast and effective quality services is one of
the major challenge to the resort manager. The present study of tour industries shows that
tourism stakeholders give importance to quality services in the hotel as value for money. There
are many tools available to the resort manager for measure and improve the quality services. The
most important factor for resort success is the guest satisfaction.
P4 The procedures implemented in dealing with the incidents and the European laws and the
guide lines of trade association
TUI company implement the procedures for dealing with many difficult emergencies. The
company follows the European Laws and guidelines for protecting their company against any
dangerous hazard. In tourism industry it is important to plans to responds effectively to health
and safety antecedents and other incident that can be occur at any event. The emergency plans
need to be prepare in a manner that match the level of the risk of any event and activities. The
resort manger include the contingencies to face incidence and difficult situation. The manager
use the resource available and develop procedure which is also follow by the staff members in a
emergency (O'Fallon, 2011. ). The m,anger need to consider serious emergencies including the
major incident that will require the help of emergencies services and implantation of their
emergencies plans. The manger must evaluate the all risk and draw up the guide lines and
discuss it with his employees and staff members the manager draw up and discuss the guide lines
with the fire and rescue services, ambulance service, planning for emergencies in the venue of
management.
Develop the emergence plan
the resort manager develop the emergencies plans for hid resort and apply these emergencies
plans:
 Get people away from immediate danger if any, occurs in resort
 Discus the emergencies with the employees and assist the emergency services
 Effectively handle the all issues and the emergencies
 Effectively deal with the displaced
 Protect the resort property from emergencies
The procedures for handle the emergencies
 Setting the alarm
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 Raising the alarm
 Informing the public about the risk
 Use the emergency services
 Implementing the emergency services
 Protecting the public from emergency
 Manage and include the traffic vehicles
 Effectively control the incident
 Providing the first add and medical assistance
The European laws and the guide lines for trade association
In Europe the tourism is a major economic activity and it impact the wide range of
economic growth, employment and social development (PICKERING, 2010.). Tourism is a
powerful tool for fighting economic decline and unemployment. The tourism industry face a
many challenges.
These are the guidelines for tourism industry
Supporting tourism business: Europe maintain a position as leading tourist destination .
The quality of the services need to be improve. The European laws involves in the initiative to
improve the skills of the workers so the tourism entrepreneur manage their business.
Promoting destination Europe: For enhance the Europe as the tourism industry and
enhance the tourism, the Europe commission implementing the new tools of communication .
International cooperation: The European commission work with other countries and
international tourism organisations to boost up the European tourism (Rebonato, 2011).
TASK 3
P5 The incidence which affect the health and safety of the customers and procedure of tour
operator to deal with the situation
TUI tourism company concerned about their customers and their employees. The company
develop many safety and health programs to protect their customers and employees against any
risk and hazard Safety and security is very important tourism industry. Everyone is concerned
about his security when they are staying during the vacations and holidays. In the tourism
industries the management is concerned about safety and security issues for protecting their
customers and employees against the risk (Zoweil, 2012). The tourism industry is known as very
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friendly to everyone in such a way of behaving in welcoming their customers and guest.
Therefore it is important for the tourism industry that they practices and maintain the concept of
effective relationship with the approach of comfort convenience and privacy to their guest.
Problem statement: In tourism industry training safety and security measures is
important, without any important measures the tourism industries will not boom and grow fast.
The tourism industry also use the training procedures and method to train their employees and
educate their guest about the risk and securities if any accident happen in tourist place. The
tourism industry also concern about the aspect that will have a high rate of accidents happen in
tourism place. Training to employees is crucial for the tourism industries. It is important to know
the what are the important ways for train the employees and keep the guest safe from danger.
Research objectives: the intension of research objective is done to determine the
employees and guest safety from any hazard. Safety and training and education for guest helps to
minimize the safety and security issues in tourism industries. Research objective provide
determine the importance of training safety and security. It determine that the resorts and hotels
implement to train their employees and give education to their guest about safety and security to
provide them security and comfort when they are in hotel (Tan, 2012. ). Research objectives
helps to find out the factors that hotel look into concern and train their employees and educate
their customers to prevent from issues and risk.
Procedure of tour operator to deal with many problems:
 Provide accurate information about the tourism place including the social and political
situations
 Inform the tourist how and why purchases the local products goods and services
 Provide the relevant solution to tourist to minimize the damage to the environment
 The tourist company provide the information and suggestions about to visit local area
with direct and indirect benefits tom environment
 The tourism company communicate to encourage their employees for enhance the guest
experience and hosting them about their facilities of resort.
P6 The procedure implement in dealing with incidents and European laws and regulations
The procedure of dealing with the risk and incidents provide help tom tourism industries to
protecting against the hazards. This incident procedure is not posses to perform root causes
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analysis and identifies why an incident is occurred. This procedure is focus on doing what is
necessary resolve the problems of guests (Rebonato, 2011.). In this procedure many tools are
available which diagnosis the incidence and find out the reasons and errors and these errors
maintained by problem management. This procedure defines the problems and errors that have
caused in the past and provide the information about these problems and also provide another
tools of this procedure which provide the solutions for risk. The tools define the following:
 These tools define the steps to be taken to handle the risk and incidents provide the
sequence steps
 Provide guidelines and important steps to be taken to resolve the incidents and hazards
 these tools provide effective guidelines and timescale for resolution
this procedure is close to the other services management process and it has the close relation with
these services
Change management: Resolution of an indecent may require the change request. Large
number or incidents known to be caused by implantation of new changes. The reason behind the
occurrence of incidents implementation of new changes.
Problem management: the problem management is de paned on accurate collection of
incidents to carry out the responsibilities (Pickering, 2010.). This indecent management provide
benefits to maintain the problem management.
Service asset and configuration management:the configuration management is a tool for
resolve the incidents because it helps to identifies the relationship between service component
and also provide the integrated data with the incident and problem data.
Service level management: the breach and caramelisation of service is itself an indecent
and it points out to the service management. The service level management also defined the
timescale and procedures for different types of incidents and risks.
The European laws and regulation in tourism industry: The European tourism industry is highly
interdependent with every level of travel and tourism
 Cooperation with other parts of the European tourism polices.
 The tourism industry draft an own initiative report on seasonality and accessibility and
follow the European laws rules and regulations
 The tourism industry follow the rules and regulation and provide the services and quality
tourism packages to their guest (PICKERING, 2010)
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 Europe is the set of sustainable responsible and high quality destination so the tourism
industry believes that the current changes in tourism industry is the barrier to the
correction of competitive advantage
 European tourism industry provide the new new consumer confidence in tourism product
and help in tourism industries to provide quality tourism facilities to their guests.
CONCLUSION
From the above report it has been concluded that the tourism industry develop many new
programmes and plans to train their employee and provide the safety and securities to their
customers. The TUI travel and tour company include many new programmes in their tourism
services for provide best and effective services to their customers. In this report the various
functions of resort operation are define. This report define how the tourism industries maintain
their all functions.
REFRENCES
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managing brand equity. Pearson Education India.
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Online
Holiday Advice - How do I deal with a hoteliers or tour operators response in Trip Advisor to my
illness complaint?. 2017. [Online]. Available through:
<http://www.holidaytravelwatch.com/holiday-advice/preparing/holiday-complaints/
holiday-advice-how-do-i-deal-with-a-hoteliers-or-tour-operators-response-in-trip-
advisor-to-my-illness-complaint>. [Accessed on 20th April 2017].
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