Resort Management: Functions, Quality Systems, and Incidents Analysis

This report delves into the intricacies of resort management, specifically focusing on the operations of TUI resorts. It begins by outlining the various functions essential for effective resort management, including production and purchasing, expert requirements, recruitment and service delivery, and quality assurance. The report then evaluates the structure of resort offices for tour operators, differentiating between various resort types like destination resorts, all-inclusive resorts, full board, half board, bed and breakfast, and self-catering options. Furthermore, it examines how quality systems and procedures influence legal situations within resorts, including the impact of these systems on operations, and the importance of health and safety legislation. Finally, the report evaluates incidents that affect resort operations, analyzing procedures for dealing with such incidents, and the implementation of guidelines from trade associations and government bodies. The report underscores the importance of quality management, legal compliance, and effective incident management for successful resort operations.

Resort Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Various function of resort operations....................................................................................1
1.2 Evaluate structure of resort offices of tour operator.............................................................2
TASK 2 ...........................................................................................................................................3
1.1 How quality systems and procedures affect legal situations.................................................3
1.2 Impact of quality systems and procedures on operations......................................................4
TASK 3 ...........................................................................................................................................5
1.1 Evaluate incidents affect operations of resort.......................................................................5
1.2 Analyse procedures to deal with incidents............................................................................6
1.3 How procedures implemented for guidelines of trade association and government bodies. 7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
.......................................................................................................................................................10

INTRODUCTION
Resort management is a process in which an organisation manage all activities of hotel
and provides various food, sport, lodging, entertainment and other services. The term resort
describe hotel property which render entertainment, recreational activities and array of amenities
(Keller, Parameswaran and Jacob, 2011). TUI is a multinational company which perform their
operations throughout the world. The organisation has their own airlines, retail stores, travel
agencies, hotels which provide these facilities to their customers and also an ample holiday fleet
in Europe. Present report identifies that how function can be useful for hotel operations and
structure of resort offices will be effective for tour operator. Along with this, it focuses on quality
systems and procedures influence conflict. Instead of these, it also identifies the incidents for
Effective resort operations and which type of procedures will be implemented for dealing with
various incidents.
TASK 1
1.1 Various function of resort operations
Every resort have to perform certain functions or operations so that they will be able to
attain their goals. . With help of specific operations, the customers base can be created. The tour
operator need to understand about different languages for proper communication because with
help of languages, operator can deal with their customers for supplying their services. The
functions of resort operations involves various contract, legal laws and health and safety
legislations. There are various types of functions that have to be followed by tour operator and
some of these are as follows: Production and purchasing buying: In resort management, production and purchasing
means working in multifaceted, dynamic segment, and highly competition. It also
arranges certain spa, vacation facilities and a boutique formulation hotel. The operation
division of TUI group hotel is to purchase the various facilities for effective functioning
and provides these facilities to their all kind of customers. This hotel start their
functioning with the help of various tangible and intangible resources (Newsome, Moore
and Dowling, 2012). The tangible resources can be labour, machinery and row material.
On the other hand, intangible resources are considered as good will of the group.
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 Expert prerequisitesrequirements: For the operations of resort, this hotel hire many
professionals experts so that an effective operations can be accomplished. These experts
are professionals who provide a useful training to organisational staff members. The all
employees and management of organisation should be trained for expansion and
development of an enterprise. TUI group's hotel perform their operations in order to
increase their sales and revenues with the help of marketing functions because market
provides various information and data related to Companies products and services which
help in expansion of TUI group. Recruitment and service delivery by serviceable segments: The organisation need to use
various human resources and department members for smooth functioning in an resort.
(O'Fallon and Rutherford, 2011). In modern time, the human resources play an important
role in any kind of business and organisation. For the resort operations, organisation
should recruit and select the travel advisors, employees for management, services staff
and tourism agents. These all are helpful in expansion of travel and tourism organisation.
So, human resources are assets of any kind of organisation.
 Eminence assurance, management and control: The staff members and management are
important for achieving the various activities for expansion of business. The different
resolve capabilities of experts and practical expertise are important for increasing
capacity of tour operators in travel and tourism company. So, these eminence
management, control, assurance and eminence measurement are the main the major
functions of resort operations which helps in success of organisation.
1.2 Evaluate structure of resort offices of tour operator
Resort provides the accommodation and other services at same place. Structure is the best
and important part of resort offices for various operators. An effective organisational
construction helps in attracting more and more customers. Resorts is one of town and spots but
according to the modern times, it helps in making profits and attracting organisational customers.
There are different types of resorts of a hotel which are as follows:
Destination resort:
The destination resort is a type of hotel which is made by organisation itself. (Mok,
Sparks and Kadampully, 2013). This hotel does not have the destination place which is related to
the memorable site, town and amusement park etc. There is various organisation foundation on
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resort destination which includes, a notable and beautiful site, recreational region, amusement
stop and other vacation spot. These all are postulate with the other businesses on a destination. It
also offers various beverage, games, shopping, hotel, sustenance within the resort office. There
are the certain resort offices for the tour operators. They consider, all inclusive, full board, half
board, bed and breakfast and self-catering resort.
Source: All inclusive: IN all inclusive, resort can includes various prices like, government taxes,
stay and food and transfer from airport. The TUI hotel provides all services to their
customers from start and till the end. The exclusive resort provides like, accommodation,
luggage services and additional services which includes, drinks, food, telephone and Wi-
Fi facilities (Egan, 2013). These kind of hotels are available at all times and they also
exclusive the government taxes which has paid by them. This resort assist in providing
three major services to their customers like, soft drinks, quality food, alcoholic drinks and
freebies at the effective and appropriate cost. Full boardsheet: The full boards consist various lunch, breakfast and dinner at the proper
cost. The take different charges from their all customers according to the quality of food
and cost of food. Half board: It is a kind of structure which will provide the breakfast and dinner facilities
alorng with accommodation cost. The half board denotes the accommodation which
includes only evening meal and breakfast. It is the less then from the full board. So, it
known as the mid board. Bed and breakfast: It is type of arrangement cost and it include the staying cost and
complimentary breakfast cost. Bed and breakfast is that resort office which provide only
morning meal to their new and existing customers.
 Self-catering resorthotel: The self-catering resort is that resort in which there are of
facilities to cook meal but it only provides the room facilities to their customers. This
resort has a smallest structure and there are not any facilities rather than cooking and bed.
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TASK 2
2.1 How quality systems and procedures affect legal situations
The TUI is tour operator which uses procedure management system and provide
effective attribute system to manage the operations of resorts. They can utilize various types of
quality system and procedures for minimising legal issues and conflicts (McNeil, Frey and
Embrechts, 2015). There are some of features of effective quality process and method which
includes, audits and checks, health and security, safety, dealing with irregularities, legal
responsibilities, appropriate services and contractual obligations. These are some features which
are applied by TUI tour operation administration organisation. The system proceeds legal
obligation and moral for ensuring the safety regarding to their tourists.
Apart from this, resort activities will be managing in order to health and safety standards.
The TUI director are responsible for agreement in their organisation which is related to
legislation of health and safety. There are many kind of aspects which are followed by
organisation for resort operations. The aspects include, gas safety, balcony safety, pool safety,
fire safety, food hygienic safety and other safeties of resort. TUI organisation need to provide
effective training to their employees for balancing the activities or resorts (Gill and Williams,
2011). The organisational audits and checks are applied on periodic basis for maximising
implementation at the place of health and safety of tourists. In place of area manager, director
of resort allocated for various responsibilities for checks and audits. The legal responsibilities of
tour operators are to provide the effective protections to their customers by protection legislation
of consumers.
In addition of this, the investigation will be ready for accidents and accidents monitoring
procedures will be applied by the tour operator for dealing with irregularities and quality systems
developed by the tour operator for their customers. There are various types on communication
which are required for the effective communication. Communication includes, oral
communication, written communication and non-verbal communications.
There are certain legal laws which are followed by TUI organisation. Legal laws include,
unfair contract term act 1977, unfair contract act 1977 and resort proprietor act 1956. these all
are legal laws which are adopted by the company. Organisational employees take part in the
appropriate action regarding to the expansion of organisation. The organisational blueprint is
developed for service and documentations are framed for staff by certain instruments. So, these
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all quality systems and procedures are affect legal situation of organisation (Ali and Amin,
2014).
2.2 Impact of quality systems and procedures on operations
There are many impacts of quality systems and procedures which all are implemented by
a tour operator on their operations. They are as follows:
 Every resorts having effective relationship and coordination with tour operators because,
tour operators help in providing safety and healthy counsel to organisation and helps in
managing effective and safety tour for their customers.
 The resort manager has appoints for handling uncertain and inappropriate
responsibilities. related to tour and manager also responsible for implementing health
and safety legislation at place of resorts. It is also handle by director because he performs
or health and safety legislation at the organisational place.
 With the help of health and safety legislation, manager of resort should implement
legislation for effective health and safety of their customers because every people want to
high safety for their safe tour.
 With the help of periodic audits and checks, resort manager should assure safety and
health legislation (Sparks, Perkins and Buckley 2013).
 By developed documentation, the resort should be decently reported for removing the
incidents from the organisational place. The resort manager should manage statistic for
incidents in dictation to higher authorities. So, it is required at resort place and resort
manager is responsible for it.
 Every resorts need to be highlighted for safety and health regulation and legal agreement.
These all are key factors for tie up with resort tour operators.
 The resorts should show their all limited liabilities for various products and services
which provided to their tourists. If they do not show their liabilities in that case, they are
responsible for their all goods and services.
 Every resorts should provide various extensive training to their domestic employees for
maintaining the health and safety compliances. The customers want to safety in that case
they want to avoid all unfair contract from adverse legal implications. Proper
investigations should be carried out for analysing the various and inappropriate incidents.
 TUI resort highlight legal compliance and security regulations.
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So, these all are implications of effective quality system and procedures which impacted
on operations of resort (Nunkoo, Gursoy and Ramkissoon, 2013).
TASK 3
3.1 Evaluate incidents affect operations of resort
An organisation has to face incident that affect the effective environment of resort. In
that case, the tour operator need to deal with various situation within resort. There are many
incidents which affect the resort environment. They are as follows:
Natural incidents: The natural incidents are that incidents which is related to various collateral
damage, loss of life, widespread destruction etc. these all are brought by power rather than
human beings. The natural incidents also campaign by overflowing, landside, hurricanes and
earthquakes etc. these all incidents will affect resort environment as well as tourist’s experiences.
There is a peripheral which is related to 1988 hurricane Gilbert (Coghlan, 2012). Transport incidents: The transport disease are come from various transportation. It
includes, aviation, train wreck, vehicle collision and sailing ship incidents. According to
modern time, these all are affecting to resort environment more than human beings. It
will also consider different crashes, safety issues, unsuitable vehicles and hijack. So,
transport incidents are major disease on resort environment. Medical incidents: The medical incidents are also one of incident which affect the
environment and operations of resort. There are various kind of medical incidents which
includes, cholera and malaria, food poisoning related problems and typhoid outbreak etc. Political problems: The political problems are that incidents which totally affect the
operations ans environment of resort. There are various examples related to the political
problems which consider, tourist attack, Iraq invaded Kuwait and and other tourists attack
etc. so, this will create problems on environment and operations of resorts. Accommodation and transportation issues: The transportation and accommodation will
create issues on all activities are environment more than the tourists. It includes various
kinds of issues which are related to food, service facilities, beverage and other
transportation issues. These all will increase more incidents on place of resorts. Other incidents: Wrongful passing and food harming. Slip and falls, excursion and falls.
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 Incidents getting on and off rides.
 Rape.
The TUI organisational tour operator are responsible for dealing for removing these
situations because because these can increase problems regarding to hotel. (Konu, Laukkanen
and Komppula, 2011). If the tour operator does not reduce these problem in that case the
company cannot increase the number of customers for the expansion of resort. So, the incidents
can generate risk on resort operations and its environment.
3.2 Analyse procedures to deal with incidents
There are various procedures which are implemented by a tour operator to dealing with
majeure situations in place of resort management. They are as follows: Internal administration: It is one of procedure in which it believes in quality standard
within the effective management of office supplies, generation of printed materials and
various assets of human beings. So, it is internal administration for dealing with incidents
for expansion of organisation. Product administration and improvement: The product improvement and administration
is arrange the effective tour and an occasion bundle part for minimising social , monetary
and environmental effects because these incidents can create the problems in dealing
(Dawson and Scott, 2013). Contracting with suppliers: The contracting with suppliers are coordinated by
maintainability standards in administration assertion of suppliers and into determining
criteria. Therefore, it is the effective procedures for dealing withall incidents. Customers relations: The customer’s relationship is one of the effective and appropriate
procedures in dealing with all incidents which are related to resort management.
Customer relations assist in assuring the security, security principles, well-being and
helps in providing data to clients on the supportability problems are mindful conduct at
the ends.
 Relations with ends of line: The relations with the ends of line are based on goal
shareholders which reduces the issues related to manageability. It also helps in the
advancement ventures and preservation etc. So, it is the effective procedures which
dealing with various resort incidents.
 Imparting the better practices.
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 An individual tour operator is providing reaction for the territories changes which is
affected by the various goals served, sort of the occasion bundle and by the effective size.
 The exercises are focuses on the believable and positive transforms of long haul. It
coordinates with the management standard in the cover execution, administration
framework and in corporate arrangement (Chapman and Speake, 2011).
In case of the present study, the organisational tour operator need to implement the
effective strategies, activities and approaches etc. it also present the effective and appropriate
environment to the expansion of the business and it also provides the appropriate objectives for
social assets which are depends on the business activities. The tour operator is also responsible
for advancement of work and procedures.
3.3 How procedures implemented for guidelines of trade association and government bodies
The organisational tour operator is responsible for implementing the effective procedures.
Operation are follow various guidelines which are affiliated to government bodies and
associations of trade. For the natural, medical, political, accommodation and transportation
incidents, offices of commonwealth playing an important role in reducing these all incidents. The
organisation also need to provide emergency telephone number in case of emergency. The staff
of organisation would be managed by the officer and military man also responsible for
implementing an effective training program for their staff. There are various kind of people
within an effective team which includes, technical officer, press officer and other representatives
of organisation (Keller, Parameswaran and Jacob, 2011).
The foreign officer will provide the support to friends and family members who are living
in UK. Abroad officer also provides the financial assistance to the resort and various people who
are travelling against a advice. The agent of association of British travel is implement different
guidelines to affected people of association. The organisation of British travel agent is
implemented a training on organisational management and for its members. This training can
handle the all crisis situation of organisation effectively. So, procedures are implemented for
effective guidelines of trade association and government bodies. The operation also related to
instalments, discounts and stores, tour pricing and advertising, supplier qualification and tour
operator and proceeding with education.
Proceeding with education take effective part in the instructive sessions which helps in
achieving the specific goals for awareness about the issues and trends. The tour operators also
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acquire a management plan for business accomplices and subcontractors. This is defining the
low cost of project and create the organisation goals and objectives in this system. This is also
specifying the role and responsibility of company manager in this enterprise. This business
operates and create many function and innovative plan in this market.
The environment of tourism factor attracting company manager and many visitors to take
the responsibility. This is also determining the administration position and define the many
authority related to the government rules and regulation. This is protected the many scope and
resources and determine the managers role and their responsibility. Every provider and
subcontractors want to follow laws and regulations of government. A tour operator can maintain
more protection and its scope and acquire situation plan of management from organisation
accomplices.
 Tour operator and supplier qualification:
 Tour pricing and advertising.
 Installments, stores and discounts.
 Emergency management.
 Processing with education.
CONCLUSION
In this report it has been concluded that the resort management is effective for managing
the all activities of resort. It has been also concluded that the resort operation function effective
for various kind of tourist and a structure is affective the resort operations. The quality system
and procedures can affect the all legal and conflicts situation of resort management and they also
handle the negative situations for management of resort. It has been also concluded that the
natural, medical, political and accommodation incidents affect the environment and operations of
resorts and procedures can deal with their incidents. So, the resort management is the popular for
travel and tourism sector.
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