Resort Operations Management: Functions, Quality, and Safety in UK

This report provides a comprehensive overview of resort operations management, encompassing various functions, management structures, and the significance of quality systems. It details the operational functions of a resort, including coordination of stakeholders, legal compliance, health and safety considerations, and the provision of high-quality services. The report also explores different resort management structures, such as all-inclusive, full-board, half-board, and self-catering systems. Furthermore, it emphasizes the importance of quality systems in operation management and outlines the steps for implementing an effective quality system, including clarifying mission and values, identifying critical success factors, and targeting key customer groups. The report also addresses incident management, including health and safety incidents, and the procedures required to handle them in accordance with UK regulations. The report uses Thomas Cook as a case study to illustrate practical applications of these concepts.

RESORT
OPERATION
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Description on differed function of operations of resort.......................................................1
1.2 Description on the various resort management structure and how to organise tour
operations. ..................................................................................................................................2
TASK 2 ...........................................................................................................................................3
2.1 Description on the importance of quality system in the operation management. ................3
2.2 Description on the implementation of the effective quality system of the enterprise..........4
3.1 Description on the rage of the incidents which could affect the health and safety of the
customers and staff in resort environment. ................................................................................5
3.2 Evaluation about the procedure which has to be executed by tour operator to deal with
situation. .....................................................................................................................................6
3.3 Define the procedure which is need to be implemented in dealing with incidents as per
UK. .............................................................................................................................................7
CONCLUSION................................................................................................................................8

INTRODUCTION
Tour operations management industry is one of the emerging firm because of its positive
trends in travel and tourism. Thus, Resort is the internal part of hospitality and lodging industry.
Under this, there are differed kinds of manager within hotel and resorts. The each thing is need to
be taken in systematically mode and the activities under this as are food and beverages,
maintenance and department activities so all things can be carried expertly. In addition to this,
managers plays vital role in terms to meet out the requirements of customers. In this term it is
essential to make proper coordination between co-person of resort so that each thing can be
carried out effectively (Albaladejo-Pina and Díaz-Delfa, 2009). The present assignment will
outline the activities of firm as are Thomas Cook, it is engaged in travelling services and provide
good facilities to its customers in UK. The main aim behind carry out with assignment is to have
detailed knowledge about the various function so that resort manager can able to performed it.
The success of this depends on the long term retention of customer to the firm.
TASK 1
1.1 Description on differed function of operations of resort.
The function of resort management will be inclusive of the things as are contract,
meetings, health and safety legislation and laws. In this, the employees are need to ensure about
facilities as health and safety at workplace. The provision in relation to accident recovery all are
need to be properly aware by the resort manager so that he is able to undertake business activities
(Airey and Chong, 2010). It is the responsibility of resort manager is to take initiatives in terms
to investigate the proper arrangement for health and safety of employers. In this way, there are
differed function of resort manager towards the customers and this as are-
Coordination and handling various stakeholders- it is one of the crucial step in order to
manager the activities which will be able to meet the requirement of supplier and vendor. The
basic amenities to the customer are need to be provided as per the class of customers. They are
responsible to take feedback from the customer about the facilities' so that there if it is essential
than effective measures in term to improve the quality can be carried out (Alegre and Pou,
2006). Thus, it can be said that the proper coordination and effective handling will be helpful to
manage the activities of the firm.
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Management of statutory and legal compliances- The resort will be succeed if their function
are able to meet the quality standards as per the need of the customers. It is very essential that all
the le\gal and statutory compliances are able to meet with the requirement of proper food and
safety facilities (Blanke and Chiesa, 2013). The all legal acts are framed in terms to provide
security to their employees. Under this term it can be said that various departments are need to
follow they business activities effectively so that they are able to meet up the need of the
customer’s in the market.
Health and safety issues- In this all the things are need to be abide by the health and safety act.
Thus, services with regard to sanitation, living condition and food and beverage facilities are
need to be maintained and followed. In this all the issues are need to be resolved as per the
activities of travel and tourism (Choi and Sirakaya, 2006). In addition to this, it is essential that
firm need to follow all the guidelines relates to health and safety of the employees.
Providing high quality of service and good- in this term it can be said that the organisation is
responsible to provide the high quality of services to its customers. In addition to this it can be
said that it is the responsibility of the hotels' management to maintain the quality services so that
customer’s can be attracted towards the operational activities (Cazcarro, Hoekstra and Chóliz,
2014).
High technological equipment- The effective technological bring the innovative procedure in
firm. By using of Morden equipment there can be improvement in the services and the thing can
be done in the speed manner as online promotion, proper communication and booking facilities
so that all things can be carried out effectively. The technology are having great impact on the
operational function of firm.
Improvement measure in productivity of labour- In this term it can be said that employees
who are performing their activities are need to be trained and well performed their business
activities in the filed as are with skills in relation to technical equipment, customer handling
procedure. In addition to this, it can be said that the proper handling and effective training will be
carried out the business function in the expertise manner (Cortes-Jimenez and Pulina, 2010).
1.2 Description on the various resort management structure and how to organise tour operations.
The structure of the resort management is the significant aspects in term to meet out the
operation activities so that each services can be carried out the effectively. There is need to
make the formal agreement which will be inclusive of the function and the things are need to be
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recorded as facilities which is to be provided to the customers. This agreement will perform its
function in order to keep it as record for the internal as well as external audits. This agreement
will be inclusive of the pricing and other details that all would be helpful in terms to carrying out
the role of the enterprise. In this way, the structure in terms to accommodation will be consists of
following things as are-
All inclusive resorts- At this level the things will be inclusive of the services as are packages
and other amenities which is need to be offered to the customers and this will be inclusive of the
facilities like stay, food. Leisure activities, conveyance and other facilities (Cuccia and Rizzo,
2011). This all will be helpful in order to make better attraction with the customer’s.
Full board- In this, it is essential to not that the services like airport transfers will not be
included in the packages of resort. This all the function will be ranges as per the modern
amenities and other kind of facilities.
Half board- Under this term it can be said that there will be following services are need to be
included as are airport transfer, meals, room facilities and all other kind of necessary amenities
which will be helpful in terms to maintain the well and effective services.
Self catering system- This section will be inclusive of the things as are food, catering regarding
services and facilities of the customers. Under this, term flat need to offer those services which
will be helpful in terms to gather the attraction of the customer in the market.
TASK 2
2.1 Description on the importance of quality system in the operation management.
Under this term it can be said that the quality is one of the crucial aspect in terms to
manage the activities of resort. With the help of effective management they are able to meet up
the superior services. In addition to this there are number of the several aspects as are audits
health and safety and legal responsibilities and this all are need to be maintain in terms to
manage the quality function of the enterprise (Dann and Liebman Parrinello, 2009). With the
help of quality system the firm need to manage the importance of effective system in the
operation of resort and this all are defined in the following manner as are-
 The quality is the term which is expected by the each customer in the manner of services,
this is the responsibility of the resort manager to provide prime services so that enterprise
is able to earn the large amount of profitability and productivity.
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 They need to facilitate the effective arrangement for the things as are areas, toilet,
cleaning and terrace. This checklist is need to be maintain in the well and proper
condition. The effective cleaning process of the firm will be helpful in terms to operate
the all activities in the manageable mode.
 It is very helpful in order to combine the all process of risking and checking the internal
managerial activities and this all facilities will be helpful in order to maintain the proper
and adequate results (De-qian, 2006).
 In this there are number of norms and standard which are need to keep in mind of the
supplier and vendor of board.
 The proper security measure of the firm is need to be maintained This will be inclusive of
the things as are accidents, incidents and all other security related issues. This all things
are helpful in terms to manage the activities of the enterprise.
Thus, it can be said that it is essential to manage the things as are audits, quality testing and other
things which will be helpful in terms to ensure proper working of resorts. In order to cope up
with this function it is essential to take feedback and proper evaluation of all the activities are
need to be taken (Dodds and Kelman, 2008). This kind of the things are need to be improved so
that firm can able to maintain and sustained the image of brand.
2.2 Description on the implementation of the effective quality system of the enterprise.
According to the discussion it is need to be analysed that quality management plays
essential role in terms to meet as per the demand of customer. Thomas cook is taking various
initiatives in order to deliver the superior services (Fons, Fierro and y Patiño, 2011). The one of
the major aim of the enterprise is to provide satisfactory facilities so that entity is able to earn the
larger term profitability and productivity. In this way, Thomas cook will be largely beneficial.
There are various systematic stages in order to implement the quality system in the enterprise as
are-
Clarify mission, visions and value- This is initial phase in term to implement the quality in
order to carry out this firm need frame proper mission and visions facilities. Thus, it is very
important convey aim, mission and objectives to all the employees and staff members so that
each activities can be carried out effectively.
Identification of critical success factors- At this level firm is capable to identifies critical
success factors. By doing this firm is able to determined its success. This will be inclusive of the
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things as are customer satisfaction, financial performance employees satisfaction, share of
market and quality of products.
Identification of key customer group- It is one of the significant steps in order to implement
the quality services in the firm. It is very essential to target the group of customers so that
effective services can be implemented. This function will be helpful in terms to bring out quality
performance (Albaladejo-Pina and Díaz-Delfa, 2009). By the appropriate metrics the firm is able
to measure the performance.
Feedback- It is responsibility of the enterprise to target the potential customer in the market.
The quality in the services is need to be maintained. This function is essential in order to take the
feedback from the customers. By knowing the area for improvement the firm is able to enhance
its productivity and profitability.
Develop plan- At the level the process of execution is need to be taken so that plan which is
framed it is to be implemented so that entity can process the business activities effectively. There
are various kinds of things as are customer review, requirement and all other function can be
improved and this all will be helpful in terms to improvise the performance of entity.
TASK 3
3.1 Description on the rage of the incidents which could affect the health and safety of the
customers and staff in resort environment.
In the Thomas cook gathering, client assumes an extremely urgent part for gain the
greatest gainfulness and result. Without client, it is difficult to pick up benefit and piece of the
pie. In this manner, it is vital for organization to influence client to fulfil and glad. By convey
astounding administrations and offices organization can make client cheerful and give viable
fulfilment. Also, well-being and security of client is another significant worry inside the Thomas
cook. Firm should centre around well-being and security worry of clients and make such course
of action and offices through which they can not get hurt and harm. Then again representatives
are likewise a vital piece of association who help to organization in accomplish its decided target
(Cuccia and Rizzo, 2011). Association ought to likewise centre around well-being and security
of workers. There can be a scope of various episodes which may influence the organization
condition, for example, regular occurrences, transport occurrences, therapeutic occurrences,
political issue, convenience and transportation issue. Following are orderly depiction about scope
of episodes
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Common occurrence Natural episode is identified with normal assets and materials that can
influence the resort condition and visitor encounter too. It incorporates cataclysmic events and
characteristic mischances which can not control by anybody. This sort of occurrence can
influence both client and representatives inside organization. Association should receive such
successful strategy and practices through which normal occurrences and its effect can overcome
and control from nation.
Transport episodes Transport occurrences incorporates crashes, seize, wellbeing issue at flying
and inadmissible vehicle. In the flying business, absence of involvement in pilot, work forces
deficiency and flights and ground group can make a portion of this transportation related issue
(Dann and Liebman Parrinello,2009). This sort of episode influence the clients in substantial way
so it is imperative for organization to actualize successful transportation offices and
administrations through which nobody can hurt and harmed from it. Likewise, organization
ought to take after enactment and standard with respect to wellbeing and security of clients and
workers through which they can not get hurt.
Convenience and transportation issue-This is one of the significant issue and issue related with
settlement and transportation in the movement and visit association that ought to consider
purchase organization in powerful way.
All such kind of impact is give negative impact and reveal a couple of upgrades in bit of the
general business. To give the best idea of organizations in food part and give fresh sustenance to
oust such kind of development and reveal a couple of changes all in all headway in exhibit and
upgrade general change advancement clear such kind of activity in work put (De-qian, 2006).
There are some political issues are in like manner like rode office isn't fitting, normal inquiry and
settlement security and fire to construct general change in bit of the general business and
addition advancement rate in publicize. All such kind of issue is give facilitate impact and
decrease the level of satisfaction of visit and voyaging fragment and reveal a couple of
enhancements when all is said in done headway in promote.
3.2 Evaluation about the procedure which has to be executed by tour operator to deal with
situation.
According to the above scenario, it has been examined that there are different sorts of
occurrences incorporated into the visit and travel area. These episodes can influence contrarily to
client and workers. Strategy usage by the visit administrator conform to the viable and deliberate
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rule of the exchange affiliation and government bodies. Remote and province officer assumes an
extremely critical part in beat these occurrences negative effect upon the client and workers.
What's more, government plays likewise an exceptionally huge part in defeat the effect of
negative occurrence with staff part and clients. There should extra number of individuals in the
group, for example, agent from red cross, specialized officer, squeeze officer and so on. There
are a few strategies that can use to overcome and deal with these occurrences in the association.
(Dodds and Kelman, 2008) Training and advancement is one of the successful strategy to
conquer the episode with representatives and client inside Thomas cook. With help of preparing
and advancement, representatives can undoubtedly recognize the techniques and criteria to work
business successfully and securely inside the organization. They can learn criteria to direct task
in safe way with help of preparing and advancement program. Accordingly, one might say that
Thomas cook ought to compose preparing and advancement program for its representatives so as
they can enhance their execution and criteria of working at working environment. This aides in
conquer indeterminate risk and mishap at work environment and different episodes which is
controllable. Another huge technique to beat episode is utilization of enactment and control with
regard to workers, client and business inside speciality unit. As government have built up a few
sorts of the enactment with respect to assurance and well-being security of client and
representatives. With help of these enactments, organization can keep secure its laborer and in
addition workers.
3.3 Define the procedure which is need to be implemented in dealing with incidents as per UK.
In this it can be analysed that there are number of incident which are having negative
impact on the performance of enterprise (Albaladejo-Pina and Díaz-Delfa, 2009). This is help to
regulate work and improve general future headway as indicated by need of bit of the general
business. Some other factor and reveal a couple of upgrades when all is said in done progression
and bit of the general business. A line pull off delegate who clearly manage distinctive agents to
resort undertaking and influence a couple of changers when all is said in done working
environment and augmentation advancement to rate in promote.
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CONCLUSION
Based on the above report it can be concluded that Resort is the internal part of
hospitality and lodging industry. Under this, there are differed kinds of manager within hotel and
resorts. The each thing is need to be taken in systematically mode and the activities under this as
are food and beverages, maintenance and department activities so all things can be carried
expertly. The present report will outline the business activities of Thomas cook enterprise. In this
various things are need to be taken as are facilities and quality of the services or resort.
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