This discussion post analyzes the impact of technology, particularly artificial intelligence (AI), on the Bequia Beach Hotel. The analysis explores how AI enhances customer satisfaction, generates revenue, and provides personalized experiences for guests, including those with special needs. The implementation of AI has led to faster response times, data collection, and analysis, which helps improve customer experience and brand image. Furthermore, AI reduces operational costs by streamlining processes and reducing staff requirements, although it also raises concerns about potential job displacement. The post also highlights the social benefits of AI, such as maintaining diversity and inclusion, leading to increased customer retention and loyalty. The analysis references several academic sources to support the findings, providing a comprehensive overview of technology's role in modern resort operations and its economic and social consequences.
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