Resource Allocation and Management Strategy for SIM Cafe

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T-1.8.1_v3
Details of Assessment
Term and Year 3, 2019 Time allowed 7 Weeks
Assessment No 2 Assessment Weighting 50%
Assessment Type Resource Allocation & Management Strategy
Due Date Week 7 Room 609/611/710
Details of Subject
Qualification BSB61015 Advanced Diploma of Leadership and Management
Subject Name Innovation
Details of Unit(s) of competency
Unit Code (s) and
Names BSBMGT622 Manage resources
ASSESSMENT BRIEF
Note: The organisational details used in this assessment have been mostly sourced (and to some
extent paraphrased) from the organisation’s website and other relevant external sources. The
information used here is solely for educational purposes.
This assessment comprises both the knowledge evidence and performance evidence as a summative
assessment. The knowledge evidence is embedded within the assessment tasks.
You are required to prepare a strategy for Resource Allocation and Develop a Register Manual for
± An enterprise of your choice (within Australia), or
± Use the simulated organisational context of Service Industry Management Private Ltd. (SIM),
a new venture of AAT Kings.
To demonstrate competency will be working towards strategy for Resource Allocation and Develop a
Register Manual. Using the RESOURCE MANAGEMENT STRATEGY TEMPLATE provided in this
assessment, you be working towards strategy for Resource Allocation and Develop a Register Manual
for an enterprise of your choice (within Australia) or use the simulated workplace context of
Service Industry Management Private Ltd. (SIM), a new venture of AAT Kings. Whether you
choose your own workplace or the simulated work environment, to demonstrate competency you will
complete all tasks following the exact structure and template as provided.
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SIMULATED WORK ORGANISATION (if not using an organisation of your choice)
(Information about the organisation has been sourced from the organisation’s website and other
relevant internet sources)
About the organisation:
Founded in 1912, AAT Kings has been operating as a tour operator and has been helping travellers;
tourist and people from all over the world who plans to discover and explore Australia and New
Zealand from top to bottom. With a broad range of holiday options including Guided Tours, Short
Breaks and Day Tours, AAT Kings are the holiday experts. The organisation has claimed to have over
100 years of experience in taking care of absolutely everything so that people can get on with creating
great new memories. The organisational website is at https://www.aatkings.com/
Vision & Mission: (sourced from Internet and organisational sites)
Our vision is to Change the Way People See the World. We will be customer obsessed, driven by
passion, expertise, trust and a sense of fun. We will have the widest range of adventure travel
experiences and continuously introduce innovative product. The organisation will continue to have a
purpose beyond profit, with sustainability being at the core of what we do, and a focus on developing
local economies through sustainable tourism.
At AAT Kings we strive to represent the very best that Australia and New Zealand have to offer. Our
people are warm, friendly, engaged and enthusiastic. We love a laugh and a good story. We celebrate
our great characters and our authentic personalities. We are always respectful, we deliver brilliant
service and we are proud of our heritage and culture. Our goal every day is to share Australia and
New Zealand with our guests and to bring these two amazing countries to life.
People and Employees: (sourced from Internet and organisational sites)
AAT Kings has assembled a range of fun, passionate, quirky, knowledgeable and talented people to
help make holiday great and one to remember forever. The team has people who share their passion
and knowledge for Australia and New Zealand in ways beyond expected. Since the organisation is
mostly measured by the success of its tour services, the most important people of the organisation
are travel directors, driver guides and local guides.
The travel directors provide the commentary, stories and local insights behind each destination to truly
get a feel for the places people visit. They share advice, provide personal recommendations and
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reveal some ‘Hidden Gems’ along the way. The driver guides provide exceptional service every step
of the way. Each and every Driver Guide has extensive on road experience and driver training with a
safe driving track record. Along with passion and local insight these genuine Aussie characters will
enhance your AAT Kings experience. In some trips and tours, travelling on a Short Break customers
may be joined by a different Driver Guide each day so people can benefit from the breadth of their
combined knowledge and years of experience for a more independent style of travel. The local guides
have specialist knowledge of their hometown and local traditions. Theyl take the sightseeing
experience to a whole new level as they share their passion and stories in an engaging and
entertaining way.
Links with Indigenous Culture: (sourced from Internet and organisational documents)
AAT Kings has forged strong relationships with indigenous communities throughout Australia and
New Zealand, including the Anangu people and Uluru Aboriginal Tours in Central Australia, as well as
the Tamaki Family Marae on the outskirts of Rotorua, New Zealand. AAT Kings has also partnered
with Alice Springs indigenous artist Kathleen Buzzacot and Maruku Arts to create a specially designed
Aboriginal artwork featured on all coaches in Central Australia. Bone and pounamu (greenstone)
carver, Lance Ngata, from Uawa (Tolaga Bay) and Turangi in New Zealand's North Island has also
created exclusive artwork that features on all coaches in New Zealand.
Carbon emissions goal:
By the end of 2025 the organisation aims to lighten overall environmental footprint and reduce carbon
emissions per full time employee in offices by 5%,
 5% reduction in energy use per full-time employee
 5% reduction in water consumption per full-time employee
 5% reduction in staff flights per full-time employee
About the New Venture by the organisation:
Business Plan and Expansion (New context for this assessment)
AAT Kings have recently started cafe operations after their successful tour guiding business for over
several decades. The organisation has set up a new Cafe Business naming Service Industry
Management Private Limited (SIM) and has been approved by the Australian Business Registrar.
The parent organisation (AAT Kings) have provided enough fund that the new company (SIM) has
recently acquired three (3) brand new premises for cafe operations in three different locations: One in
Sydney CBD, One in Brisbane CBD and One in Perth CBD. However, the premises will need to be
designed and branded with appropriate fit-outs, machinery, staff members, and other relevant
resources necessary for cafe operations. The core business of the group still remains tourism
operations but they now wish to expand into cafe management.
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Relevant organisational documents for completing the simulated workplace tasks: (imaginary
data used for simulated workplace)
Document Name File
Performance Review Policy for group
Risk management Policy, Procedures and Templates
Additional research links on the case organisation
You are also encouraged to conduct further Internet research on the case organisation for specific
tasks that may require review and analysis of existing organisational information. For example,
generic organisational information can be identified from the organisational website and from the
annual reports. The following are some links to the organisational information.
People and Employees: https://www.aatkings.com/about-us/our-people/
Travel instructions and about AAT Kings
-https://www.aatkings.com/assets/Uploads/about-us/faq/aatkings-all-you-need-to-know-1819.pdf
AAT Kings awards - https://www.aatkings.com/about-us/awards/
Brochures - https://www.aatkings.com/brochure/
AFTA travel trends - http://www.afta.com.au/uploads/582/190630_june_afta-travel-trends-
report_final.pdf
AAT Kings Privacy policy -https://www.aatkings.com/about-us/privacy-policy/
AAT Kings FAQ - https://www.aatkings.com/about-us/frequently-asked-questions/
AAT Kings online and website performance data - https://www.thalamus.co/buyers/aat-kings
Social media pages of the organisation –
https://www.facebook.com/aatkingsaustralia
https://www.youtube.com/aatkings
https://twitter.com/aatkings
https://www.instagram.com/aatkings
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CONTEXT & SCENARIO
As mentioned in organisation brief that AAT Kings have recently started cafe operations after their
successful tour guiding business for over several decades. The organisation has now decided to use
some profit funds to diversify into other different areas of business that resulted in a new company
which is a new Cafe Business naming Service Industry Management Private Limited (SIM). The
new company has been approved by the Australian Business Registrar. The parent organisation (AAT
Kings) have provided enough fund for SIM that it has recently acquired three (3) brand new premises
for cafe operations in three different locations: One in Sydney CBD, One in Brisbane CBD and One in
Perth CBD. However, the premises will need to be designed and branded with appropriate fit-outs,
machinery, staff members, and other relevant resources necessary for cafe operations. The core
business of the group still remains tourism operations but they now wish to expand into cafe
management.
Your role
You have been newly appointed as the Resource Management Specialist of Cafe Operations for SIM.
As mentioned previously that all three premises will need to be designed and branded with
appropriate fit-outs, your job is to ensure the management of resources during this fit-out project and
after the completion of these design project, you will still be the resource manager for cafe operations
for these three branches. You have been allocated $450 000 for the fit-out and resource allocations of
each of the premises. Based on the type and nature of work, your job role will have numerous
responsibilities and you will be analysing resource requirements, developing resource plans,
allocating resources, and reviewing and reporting on resource usage. More importantly, you will:
 consult with relevant stakeholders and analyse information to determine the nature and level
of resource required to achieve business objectives
 plan for, acquire and allocate the resources, incorporating strategies to maximise efficiency
and manage risk
 develop and implement systems to incorporate efficient use of resources into work practices
and monitor resource use against budgets and business objectives
 prepare reports that clearly indicate the level of performance achieved and any adjustments
needed to achieve service and product delivery standards
 outline the legislative and regulatory context of the organisation in relation to managing
resources
 explain financial management and budgetary processes in the organisation in relation to
resource acquisition
 explain typical risks associated with managing business resources and possible risk
management strategies
 outline key elements and sources of information needed in a system to monitor usage for
physical resources and human resources
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Various stakeholders in this context (for the simulated organisation SIM (concern of AAT Kings)
 Resource Management Specialist – You
 Director, Operational Management – Your trainer
 Stakeholders, Specialists, Team members, and External People – Your fellow learners
You trainer will act as your supervisor/specialist for this simulated assessment. You will be
progressively completing tasks one after another within the simulated environment (or your preferred
business) to complete this assessment task.
What is required?
Using the RESOURCE MANAGEMENT STRATEGY TEMPLATE provided in this assessment, you
be working towards strategy for Resource Allocation and Develop a Register Manual for an
enterprise of your choice (within Australia) or use the simulated workplace context of (Service
Industry Management (concern of AAT Kings). Whether you choose your own workplace or the
simulated work environment, to demonstrate competency you will complete all tasks following the
exact structure and template as provided next.
Resource Management Strategy Guide and Tasks
As a guideline, you will need the following for each outlet as they are to be identical, with a floor space
of 350 square metres:
 tables and chairs providing seating for forty (40) ‘alfresco style’
 built-in furniture providing seating for twenty ( 20)
 refrigerated display cabinet with counter and storage
 cabinets
 small freezer
 cool room
 reverse cycle air-conditioning
 commercial three (3) group coffee machine
 coffee roaster (optional)
 coffee grinder
 commercial fruit juicer
 hot water urn
 dishwasher
 cutlery, crockery and other service equipment
 salamander or oven
 toaster
 point of sales (POS)/cash register
The management expects that your overall project for all three premises is completed within the next
six months.
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STRUCTURE & TASKS
Task 1: Based on the acquired locations for cafe premises, you will need to identify and consult the
potential stakeholders (your trainer will act as the stakeholder in this case) for the three premises. You
will also need to analyse the CBD information to determine the types and level of resources required
for the organisation.
Task 2: Based on the given information in assessment brief, you are required to plan the fit-out with
the allocated funds and select alternate financing options such as leasing. You will need to include
purchase specifications for the equipment to guide the acquisition process.
Task 3: Based on the given information provided in assessment brief and your previously completed
tasks develop and implement systems to
 Incorporate efficient use of resources
 Monitor resource use against budgets and business goals
Task 4: Prepare an asset management manual with policies and procedures in order to:
 monitor the condition and performance of the physical assets you have recommended and
take appropriate action in the event of a breakdown
 undertake preventative maintenance on an ongoing basis
 acquire new assets as needed
 maintain records to comply with the financial and legal requirements of business operations
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MARKING ALLOCATIONS
(Trainer/Assessor use only for marking purposes)
CONTENTS MARKS
ALLOCATED
MARKS
RECEIVED
TASK 1: ANALYSE RESOURCE REQUIREMENTS
1A. Develop resource bids in line with outputs specified in business
plans
2
1B. Consult with key stakeholders to determine the nature and level
of resources required; Analyse resource requirements to identify
proposed costs and benefits
6
1C. Identify opportunities to share resources across business units
within the organisation
2
TASK 2: DEVELOP RESOURCE PLANS TO SUPPORT
BUSINESS OBJECTIVES
2A. Develop resource plans that detail the acquisition and allocation
of resources, timelines and the relationship to business strategies,
contingencies, plans, programs and processes; Determine internal
resourcing capabilities and external resourcing requirements; Identify
risks and establish risk management processes
15
2B. Develop procedures for the evaluation of resource allocation and
incorporate them in resource plans
3
2C. Apply organisation's procedures to obtain approvals from senior
management
2
TASK 3: ALLOCATE RESOURCES TO ACHIEVE BUSINESS
OBJECTIVES
3A. Allocate resources in accordance with relevant legislation,
organisational policy and practices
2
3B. Manage resource allocation to enable achievement of business
unit objectives
2
3C. Negotiate and obtain resources within required timeframe to
enable achievement of business unit objectives
4
3D. Develop and implement systems to enable timely and accurate
monitoring and review of resource usage; Develop or revise work
practices to incorporate efficient use of resources; Develop and
implement procedures to review resource allocation against business
unit objectives
6
TASK 4: REVIEW AND REPORT ON RESOURCE USAGE
4A. Monitor compliance with program and project budgets and take
corrective action where necessary
4
4B. Prepare reports that clearly indicate the level of performance
achieved and any action taken to adjust or rectify procedures in
meeting service and product delivery standards
2
APPENDIX 1 (references, evidence, and external resources) N/A N/A
TOTAL MARKS 50
“RESOURCE MANAGEMENT STRATEGY” template follows next. You are required to complete
every section of the template.
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RESOURCE ALLOCATION AND
MANAGEMENT STRATEGY
Prepared by:
Position:
Date:
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TASK 1: ANALYSE RESOURCE REQUIREMENTS
In TASK 1, based on the acquired locations for cafe premises, you will need to identify and consult the
potential stakeholders (your trainer and fellow learners will act as the stakeholders in this case) for the
three premises. You will also need to analyse the CBD information to determine the types and level of
resources required for the organisation.
You are required to:
A. Develop resource bids in line with outputs specified in business plans
B. Consult with key stakeholders to determine the nature and level of resources required;
Analyse resource requirements to identify proposed costs and benefits
C. Identify opportunities to share resources across business units within the organisation
1A: In this task, you will develop resource bids in line with outputs specified in business plan;
Analyse resource requirements to identify proposed costs and benefits
DEVELOP RESOURCE BIDS
AAT King is going to open a new café service store named as Service Industry Management
Private Limited. For this they will need a sample number of resources with them, for this, they need
a huge source of funds which they can invest in their resources. The major resources which are
required by Service Industry Management Private Limited are staff members, machinery, fit-outs,
architect for interior designs, and others. Beneath is the detail of expenditure which organization
will make on their resources –
1. Staff – This is the most important resource for an organization. As manpower is very much
needed for the organization which has good skills and also has the talent in developing good
quality and tasted coffee for customers. This all will help Service Industry Management Private
Limited in performing different operations of them. It has been analyzed that Service Industry
Management Private Limited can spend about $10000 on their human resource.
2. Machinery – There are several numbers of machinery which are required by a coffee shop for
performing several operations of them. In this, they need good quality Espresso machine,
automatic drip coffee maker, refrigerator, coffee grinders, ovens, toasters, and many other
small types of machinery. For all these types of machinery, Service Industry Management
Private Limited will have to spend about $20000 so that they can collect enough number of
quality machine resources for them.
3. Architect – This is the person which an organization needs so that they can make the design of
their outlet. As Service Industry Management Private Limited can spend about $10000 on
interior designing of their café.
4. Fit-outs – This is the place where an organization is going to start their business. As for
organization, it is very much important to select a place where they can perform their
operations and business in a very effective manner. As a place of an organization plays a very
important role in the growth and development of them. Service Industry Management Private
Limited can open their store in royal areas of the city so that they can attract a good number of
descent customers with fewer efforts. For this Service Industry Management, Private Limited
can spend about $5000.
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1B: In this task, you will consult with key stakeholders to determine the nature and level of
resources required. To do this you will also need to explore and research specific area
information using Internet on the approximate costs.
STAKEHODLER CONSULTATION & RESOURCE ANALYSIS
Premise / Location Information on
location / premise
Additional resources
required for the
specified location
Proposed costs
identified
Identified
Stakeholder groups
within the location /
premise
Sydney The location of the
cafe in Sydney is very
prime also it is near
the water resource of
the city.
For this coffee shop
can adopt some
specific lighting
effects for their
organization.
The cost required
for this additional
resource of
Service Industry
Management
Private Limited will
be about $2000
The major
stakeholders at this
location will be the
management of coffee
shop along with their
customers.
Brisbane
Brisbane is a very
beautiful city and also
located near see
breach.
For this Service
Industry Management,
Private Limited can
use coffee with some
mocktail. For which
new and special
machinery will be
required for the
organization.
The cost which is
required for this
will be about
$5000
The stakeholders at
this place will be
employees of the
organization along
with their customers.
Perth
Perth is a city in
Australia which is full
of natural beauty.
Here café can provide
their coffee in special
cups.
The cost required
for this will be
about $1000.
The major
stakeholders in this
will be their customers
and top management.
Stakeholder Approval: Y [Y] [N}
Stakeholder Comments: These additional
resources will help
organization in
attracting huge
number of customers.
Stakeholder Signatory and Date:
General Manager Signatory and Date:
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1C: In this task, you will identify opportunities to share resources across business units within
the organisation
IDENTIFY OPPORTUNITIES TO SHARE RESOURCES ACROSS BUSINESS UNITS
There are no such resources are there which Service Industry Management Private Limited can
share, but sharing of additional resources will help cafes in getting some change and also helpful
resources in attracting the sample number of customers towards them.
TASK 2: DEVELOP RESOURCE PLANS TO SUPPORT BUSINESS OBJECTIVES
In TASK 2, you are required to plan the fit-out with the allocated funds and select alternate financing
options such as leasing (if needed). You will need to include purchase specifications for the
equipment to guide the acquisition process.
You are required to:
A. Develop resource plans that detail the acquisition and allocation of resources, timelines and
the relationship to business strategies, contingencies, plans, programs and processes;
Determine internal resourcing capabilities and external resourcing requirements; Identify risks
and establish risk management processes
B. Develop procedures for the evaluation of resource allocation and incorporate them in
resource plans
C. Apply organisation's procedures to obtain approvals from senior management
2A: In this task, you will develop resource plans that detail the acquisition and allocation of
resources, timelines and the relationship to business strategies, contingencies, plans,
programs and processes; Determine internal resourcing capabilities and external resourcing
requirements; Identify risks and establish risk management processes
FIT OUT PLAN (refer assessment brief for further information)
Resource planning mainly concentrates on understanding the project scope and also define the
resources categories required to complete the planning process for resources. Resource planning
is required for the acquisition of resources and the allocation of resources to accomplish and
achieve the target and goals. A project timeline must be developed for the continuation of the
conversation regarding the resource. This is important for initiating the conversation with the
resource manager. It is developed for demonstrating the potential timeframe of the Service
Industry Management project.
A relationship is established between the resources and the business strategies to maintain the
timeline. The project timeline has all the main milestones that affect the Service Industry
Management project and for that, it uses several business strategies. For the development of the
resources required for enhancing the business, proper planning is required that will elaborate the
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