Resource Management in Adult Care: Level 5 Diploma Assignment Report

This report delves into the critical aspects of resource management within the context of adult care, addressing key areas such as national, local, and organizational strategies, roles, responsibilities, and accountabilities for resource management. It emphasizes the importance of accurate forecasting for effective resource allocation and explores the value of utilizing assets and resources beyond traditional services, including community-based initiatives and technological advancements. The report also examines the role of technology in service delivery and management, highlighting its impact on efficiency and communication. Furthermore, it underscores the significance of sustainability in resource management, emphasizing long-term planning and cost-saving measures. Finally, it outlines various processes for acquiring resources, including auditing, stock management, and economic order quantity considerations, providing a comprehensive overview of resource management practices in the adult care sector. The report provides insights into the practical application of these concepts from a care manager's perspective, including real-world examples and considerations for patient well-being.

Level 5 Diploma in Leadership and Management for Adults Care
Unit Title: 507 – Resource Management in adult care
Learner statement
Learner to provide narrative under each statement of how they meet the criteria.
You must provide answers to each question that allow your assessor to properly assess your knowledge and what work
duties you are doing or what role you have within your work. It expected that you will need approximately 300 words per
question. The more detail you provide the less likely your account will be sent back for more clarification.
You must answer each question in your own words and written in the first person meaning “I do this”. A tip is always to
keep in mind the “who, why, how, where and when” in each answer.
Learning outcome 1: Understand principles of effective resource management.
Tell me about …...
1.1 National, local and organisational strategies and priorities on resource planning and management
In my opinion, national, local and organisational policies and strategies have a significant impact on a business's human, financial and
physical resource planning and management. Governments and local authorities apply rules and restriction through legal acts which
businesses need to adhere to while planning and managing their operational resources in order to continue their operations
(Coyne, ,Hallowell and Thompson, 2017).
According to me, local authorities and councils often provide the necessary funding to businesses which is essential to their financial
resources planning and management operations and businesses have to adhere to any policies and restriction they pose. Businesses
also have to plan their financial budgets according to the national legislations mandated by the national government.
Physical resources of a business include its operational establishments, materials purchased, manufacturing equipments installed etc.
For me, during planning and managing these resources, a business also needs to adhere to various nationally mandated policies and
regulations such as the national laws that mandate the construction of safety exits and staircases in all operational establishments in
preparation of accidental hazards.

For human resource planning and management, an organisation or business needs to try and create a safe and healthy work
environment for its workforce which adheres to the rules and regulations that are mandated by the national and local authorities
governing in the operational area (Hill, 2016). One such example is the National Health and Safety at Work Act of 1974 which is
mandated by British government to be followed by all businesses and organisations operating in the UK in order to ensure the health
and safety of its existing human resources.
1.2 Roles, responsibilities and accountabilities for resource management
As a care manager, there are certain requirements of resources that I require on a day to day basis and I also have to foresee or manage the
allocation of such resources as per the different requirements of the patients in the healthcare industry. From the perspective of care manager,
there are certain roles that I have to fulfil such as ensuring proper allocation of duties, developing proper and convenient schedules, facilitating
proper communication channels etc. (Chao and et.al., 2017). Further, my responsibilities extend to the fact that if there is any unavailability of a
particular care personnel, then I have to arrange the ones required for the patients amongst the available ones. I can use shifts in order to manage
the available resources and also ensure that there is proper communication amongst the different personnel’s taking care of the patients in the
healthcare organisation. Additionally, I also have to ensure that the persons to whom I will I be allocating responsibilities, they are able to handle
the responsibilities adequately and are also adequately equipped with the skills required for meeting the requirements of such patients. I have to
always monitor this very closely because we deal with adult patients and lives are literally at stake if any carelessness is adopted. Therefore, I am
accountable to not only the management of my institute but also to the patients and their families. Therefore, my designated duties and
responsibilities as a care manager contribute very critically in the aspect of overall care taking at the organisation.
1.3 Importance of accurate forecasting for resource management
Resource requirement cannot simply be organized or arranged as and when the need for it arises (Agarwal, 2019). There needs to be
proper forecasting and planning regarding the resources that will be required and this leads to the creation of a proper forecasting
framework. The importance of this forecasting framework can be analysed in following aspects:
Accuracy: Forecasting helps in pre- determining the requirement of different resources that will be required for the completion of the
different actions and duties that are required to be performed. The accuracy helps in measuring that whether the forecast is
appropriate and that whether there needs to be allocation in the similar manner.
Validity: Validity aspect helps in measuring that whether the forecast that has been developed is valid i.e. necessary and relevant or

not (Bratton and Gold, 2017). Under this, the care manager ensures that there is no unnecessary wastage or redundancy amongst the
resources that are allotted.
Reliability: This is the last aspect where the reliability or trustworthiness on the resource allocation that has been developed. The
resources need to be reliable at all times and therefore this can be measured by identifying that whether the different resources that
have been allocated responsibility will utilise the resources only in the desired manner and do not engage in any mis-utilization
activities.
1.4 Value of using assets and resources outside traditional services and in the community
Various resources and asset are used to provide better and qualitative services in order to ensure health of adult. Without asset and
resource care of adult cannot be fulfilled and it would lead to lot of health issues related for adult. There are various services and
resources are provided for proper care of health of Adults such as voluntary and Volunteers, alternative non-traditional therapies and
community and educational resources. Following services and resources provide in order to ensure adult care are as follows:
Volunteers and voluntary services: It includes such services that are provided with no personal or financial gain in order to benefit
other peoples and organization (Ramirez, Collins and Muñoz, 2016.). Therefore, Volunteers are made in order to provide better and
qualitative services to all adult. Such services helps in improving living standard of people and quality life by provide essential
resources such as medicine to adult people so that they can protect themselves from various diseases.
Alternative non-traditional therapies: It is another resources that can be used for adult care such as herbal products, special diets
and mega-vitamin therapy in order to ensure health care of adult people. Such herbal product and mega-vitamin helps in improving
health of adult by proving more vitamin and mineral to cope up with diseases as I also used to strength my immunity.
 Community and educational resources: As per my view various education resource are also provided to enhance knowledge
among adults about medicines and vitamin and mineral to be included in diet so that they can take care of themselves effectively. It
thus helps in protecting them from various threats that may harm their health adversely.
1.5 Role technology plays as a resource in service delivery and service management

Technology plays an important role in services delivery and management of services related to adult care as large number of
information can be collected regarding number of adult in the society, various adult facing from number of diseases. Therefore, it helps
in me formulating strategies to ensure proper health care of adults and various services render by adult care services provider. With
the helps of technology receipt of people that have used services of adult care can be maintained and stored by me for further use in
the future (Devine, Monaghan and Schwartz, 2017). Team member of adult care can be easily supervised and monitored by use of
innovative technologies thus helps in increasing productivity and profitability of adult care services provider. I can make quick and
effective connection with various team member so that it can provide services to large number of adult within time and helps in
ensuring health of adults. I also use innovative technology to communicate with team member and stakeholders of adult care service.
It also helps in maintaining strong connection with stakeholder such as government, consumer's, team member so that adult can
ensure needs and demand of its stakeholder by use of innovative technology. It can know about various rules and regulations and
increase in various diseases among people through technology in order to provide better health care services to large number of
adults (Ryscavage and et.al., 2016). Continuous updation of technology helps in providing services at limited time and cost so that health
care of maximum number of adult can be ensured. Therefore, it can be explained that technology plays an important role in
maintaining and retaining quality of services render for care of adults.
1.6 Sustainability in terms of resource management in adult care
Through effective planning and management is one of the best way to ensure resource sustainability in both long and short term which leads to new
way of cost saving, making the most of ever-depleting resources, proper use of equipments to old age patient and use of resources according to the
requirement in adult care. Adult Care have realised the importance of sustaining business and practices as to further improve the business
performance in the long run. The awareness has caused organizations to pursue sustainable practices for the benefits of the adult care and its
patients. Adult care requires resources for its effective and efficient operations.
Adult Care have realised the importance to focus and keeping patient happy and committed to the adult care as the fundamental requirements.
Use careful and proper managed commissioning models means making good decisions about commissioning and outsourcing to best use of
funding and other available resources. Such as equipments provide to the patient according to their requirements, no unnecessary facility provide to
the patient (Jabbour and Santos, 2008). It also means allocating to appropriate projects, being mindful of the possible results of payment by
consequences frameworks and getting the best result possible.
Making full use of the entire health and care ecosystem which means using the entirely of the health care and environment ecosystem, its

ability, its capacity, expertise, resources and end-to-end care I can provide. It means engaging carers, GPS, doctors, nurses and pharmacists to
improve performance, make proper and best use of resources, expand the workload and improve satisfaction levels and outcomes for patient in
adult care.
1.7 Processes for acquiring resources
As an care manager various methods has been used by me for acquiring resources in adult care. Such as auditing, with use of auditing
physical verification of the inventory has been done by me on weekly basis so that irrelevant items has been excluded.
Stock acquiring is the process of securing equipments, materials and other resources this will help in what equipments and resources
are expected to be need in order to fulfil the delivery of products. This should provide the estimate of the resources and provide a schedule for
when the resources are required.
Stock management helps me to control of my inventory, created spreadsheet with various columns for product name, item number, and
quantity and I have a column to deduct what I sell and ship. I can also keep a log of returns and new incoming of stock basically it helps me to
ordering, storing, tracking and controlling resources.
Setting a safety stock level the back stock I keep on hand for each of my items means it's about being prepared for the uncertain events
and it should never be used for normal daily sales as it's reserved purely for sudden increase in demand.
Economic order quantity which means safety stock and reorder point are inventory control methods that help determine when to order
new stock. But figuring out how much to order is a separate conundrum it also helps to find out demand, relevant ordering cost and relevant
carrying cost.

Learning outcome 2: Understand principles of human resource management.
Tell me about the…..
2.1 Factors and approaches known to improve recruitment and retention of adult care staff
In order to sustain employee's in adult care services management of organisation can conduct formal training to improve the skills and capabilities
of people involved in adult care services. Organisation can also recruit employee's by channelising local recruitment drives. Right medium for
recruitment and selection play effective role in availing pot entail human resources for meeting various positional requirements of the organisation.
In order to recruit and select potential employee's organisation can also channelise recruitment advertisements over different social media
networks like Facebook, Instagram and other effective channels with the support of marketing department of company. Effective advertisement
over social media will enable human resource management department to attract skilled and capable human resource for different positional
requirements of company. IN order to build the capabilities of existing work force of the organisation management can cater effective training
programs with the support of human resource department of organisation. Training is an effective medium to improve the different skills of
employee's of organisation. Training can expand dthe communication skills, delegating skills, information technology skills, stress management,
work management and other associated skills that can improve the capabilities of employees belong to the health care organisation. In order retain
employee's in the organisation for longer period addressing issued of employee's also play a key role. IN order to address the issues of
employee's in limited period management of organisation can built a employee grievance centre in organisation that can effectively handle all
issues of employee's.
2.2 Importance of recruitment, selection and induction processes in the organisation and learners role in this process
In order to recruit and select potential employee's for different organisation position in organisation human resource management can apply
techniques of internal and external recruitment practices. IN internal recruitment process human resources management appoint existing
employee's of organisation to meet the positional requirements of the organisation. Based on the performance and efficiency of employee's
internal recruitment conducts by human resource management of organisation (Wirba, 2017). External recruitment is also a crucial process to
conduct the recruitment process. Under the external recruitment process organisation can channelise recruitment drive and placements in different
academics universities and institutions. This will enables human resource management to get access of potential and skilled professional to meet

different positional requirements of organisation. IN order to implement the external recruitment process different stages like personal interview,
group discussion and other associated rounds to analyse about the skills and knowledge of candidates. External recruitment is a key approach
utilised by organisation to fulfil the needs of organisation related to human resources. Organisation management can offer better placements to
attract skilled human resources for meeting different positional requirements of the organisation. Human resource management can post job offers
at different social media sites to reach effective human resources.
Human resource management can apply both the methods of recruitment to meet the different positional requirement of the organisation.
2.3 Importance of ensuring employment practices are free from discrimination and harassment
As a care manager my point of view is, ensuring employment practices is very important task to avoid discrimination and harassment at any place.
There are discrimination and harassment are currently very common issues in our society, so all organization need to remove such negative
element from their workplace. When management of a company or a business harass and discriminate their employees, then these employees
can't show their interest in daily activities. There is top-level management in each organization highly need to follow and adhere all legal and
ethical considerations (Griffiths and et.al., 2018). These legislations are help to organization for maintaining effective relationship between upper
management and employees. According to my knowledge, most people always like to work in those organizations which completely adhere all
business legislation and ethics. Some major legislation has been mentioned below which an organization necessarily need to adhere in their daily
operations.
The Equality Act: The equality act gives opportunity to employees for taking equal growth opportunities in an organization. This act is too helpful
in increasing confidence of an employee in workplace.
The Care Act: According to care act, it is my first responsibility to take care of my employees in the workplace. This act provides facility to an
employee to work in a safe and secure work culture.
The Employment Rights Act: All employees has their own rights, in which the management in an organization no need to discriminate and
harass their employee for over time-work etc.
Own policies and procedures: Own policies and procedures is completely favourable for employees. It means, an employee has equal growth
opportunities in the workplace. It is capabler to work in happy and healthy workplace. Some times necessary training sessions has also
provided to increase productivity of employees.
2.4 Processes to identify the numbers and patterns of staffing required to provide a person-centred, outcome based service
I'm a highly qualified care manager and I can completely understand that staffing task is too necessary task in an organization. This task gives
opportunities to existing management for increasing growth level if their staff. Currently many companies or businesses are using various

techniques and strategies to complete their staffing task in proper manner. The management in each organization should properly conduct staffing
task, because it is one of then main task which gives opportunity to organization for gaining an effective workforce (Petersen, 2018). Some major
factors have been discussed below which affects this task of the management.
Impacts of funding: Funding is too necessary for improve the standard of an adult in any place, like organisation, company and business.
Currently there are various funding sources available in market, like banks, investors etc. which help to the management to collect necessary fund.
Reason is, staff can easily improve their existing performance in those organizations where proper funding for training and development is
available.
Continuity of care and support: Continuity in care and support is necessary in any workplace, because staff will capable to work in a safe and
secure zone. Each person want to work in that place where it can easily fulfill its need to safety and security. That's staff or people always enables
to improve their work efficiency in safe and secure workplace. According to my experience, the top-level management in any organisation should
take various steps towards providing support and care continuously.
Importance of flexibility: Flexibility is necessary term which give opportunity to make some changes in current situations. I always try to make a
flexible plan for caring people, because during care operations I always need to change things according to current situations. The management in
an organisation also need to properly understand the concept of flexibility to provide proper care to their employees or staff.
2.5 Mange and adjust staffing patterns
Management and adjustment of staffing patterns are also major tasks to the management of an organisation. The management is capable to gain
effective staff or employees through properly managing and adjusting staffing. There are various strategies are available for the management
which helps in conduct all staffing activities systematically. There are staffing patterns mainly created and developed human resource
management of a company or business. The major role of staffing patterns is to hire some skilled and talented employees or staff in the
workplace. Most of the time staffing strategy has used by the management for properly manage and adjust staffing patterns. Staffing patterns help
to an organisation for maintaining transparency between employees and the management. When management properly manage and adjust
staffing patterns, then it will capable to remove various conflict from the workplace (Ata, Lee and Sönmez, 2019). Some times many conflicts and
issues raises in the workplace, so staffing patterns plays great role in removing such issues.
There is analysis of staff or employees pattern is another major task for properly managing and adjusting staffing patterns. By analyzing
staffing patterns, an organisation can easily hire those employees in their workplace who have great work-ability. A care manager I think
a staff which has great work-ability is always capable to put their effective efforts in the workplace. An employee always has opportunity
to do their best in the workplace by using various skills. There are mostly management of an organisation always take various steps
towards more improving their staffing patterns, because once the management has improved their staffing pattern then it can achieve
effective workforce in their workplace. That's each company or business need to properly manage and adjust their staffing patterns to
complete their staffing practices in productive manner.

Declaration of authenticity
When submitting your reflective account and evidence on Learning Assistant please ensure that you click on the
‘Declaration’ button on the top right-hand side of ‘Your Programme’ page. This confirms that the work you are submitting
for your portfolio is your own.
Thank you
REFERENCES
Books & Journals
Coyne, B., Hallowell, S. C. and Thompson, M., 2017. Measurable outcomes after transfer from pediatric to adult providers in youth with chronic
illness. Journal of Adolescent Health. 60(1). pp.3-16.
Ramirez, S., Collins, S. and Muñoz, B .L., 2016. Transitioning youth to adult health care: a person-centered and culturally competent
approach. In Health Care for People with Intellectual and Developmental Disabilities across the Lifespan(pp. 111-119). Springer,
Cham.
Devine, K .A., Monaghan, M. and Schwartz, L. A., 2017. Introduction to the special issue on adolescent and young adult health: Why we care,

how far we have come, and where we are going. Journal of pediatric psychology. 42(9). pp.903-909.
Ryscavage, P. and et.al., 2016. Linkage to and retention in care following healthcare transition from pediatric to adult HIV care. AIDS
care, 28(5), pp.561-565.
Hill, L. H., 2016. Interactive influences on health and adult education. New Directions for Adult and Continuing Education. 2016(149). pp.41-51.
Jabbour, C. J. C. and Santos, F. C. A., 2008. The central role of human resource management in the search for sustainable organizations. The
International Journal of Human Resource Management. 19(12). pp.2133-2154.
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Agarwal, S., 2019. Adult Care: Practical Considerations for Patients with Endocrine Conditions Transitioning from Pediatric to Adult
Care. In Transitioning from Pediatric to Adult Care in Endocrinology (pp. 97-113).
Springer, Cham.Chao, C.M. and et.al., 2017. Multidisciplinary interventions and continuous quality improvement to reduce unplanned
extubation in adult intensive care units: a 15-year experience. Medicine, 96(27).
Wirba, A. V., 2017. The Recruitment, Selection and Retention Practices by Family Owned Small and Medium Size Enterprises (FOSMEs) in
Cameroon. American Journal of Business, Economics and Management.5(1). p.1.
Ata, B., Lee, D. and Sönmez, E., 2019. Dynamic volunteer staffing in multicrop gleaning operations. Operations Research. 67(2). pp.295-314.
Petersen, D., 2018. Hours-based staffing needs reform. LAMP. p.11.
Griffiths, P.,and et.al., 2018. Results: staffing–missed care. In Nurse staffing levels, missed vital signs and mortality in hospitals: retrospective
longitudinal observational study. NIHR Journals Library.