BSB30115 Assessment 2: Resource Conservation and Management Report

This report analyzes a company's policies and guidelines on resource conservation and management, specifically focusing on the sustainability practices of the Hilton Hotel. The report details various strategies implemented by the hotel, including energy conservation through solar panel installations and employee 'switch off' policies, water conservation by using full loads in washing machines and reducing towel usage, and waste reduction through recycling and the use of recycled products. Additionally, the report addresses visitor management procedures, such as photo ID badges and visitor management software, to enhance security and efficiency. The report also references the importance of proper greetings and guest network access, providing a comprehensive overview of the Hilton Hotel's approach to sustainability and operational efficiency. The document provides a good example of how businesses can implement sustainability strategies.

Company’s policy and guidelines on resource conservation and management
SUSTAINABILITY
POLICY
Energy Conservation
 Instillation related to Solar panels for using
hot water
 Motivate a “switch off policy” to
employees and guests
 Buying energy-efficient tools (Hilton,
2020).
References
Hilton. 2020. Sustainability management. [Online]. Available at:
https://www3.hilton.com/resources/media/hi/DXBBRHI/en_US/pdf/DXBBRHI-Hilt
on-Dubai-The-Walk-Sustainability-Management-Plan-2019.pdf
(Accessed: 25 March 2020).
Hilton. 2020. Environmental Impact. [Online]. Available at:
https://cr.hilton.com/environment/ (Accessed: 25 March 2020).
Hilton. 2020. Code of conduct. [Online]. Available at:
https://ir.hilton.com/~/media/Files/H/Hilton-Worldwide-IR-V3/committee-compos
ition/HW-Code-Of-Conduct-OCT2015-L26.pdf
(Accessed: 25 March 2020).
Hilton. 2020. Accessible Customer Service Policy and Procedures. [Online].
Available at:
https://www3.hilton.com/resources/media/hi/YYZHIHH/en_US/pdf/en_YYZHIHH_
2014_Accessibility.pdf
The Hilton hotel addresses its accountability to respect
the atmosphere as well as, is engaged for attaining the
ecological best activities in which, practically it is
possible during its business practices. Hotel continually
focuses on ways for conserving and keeping the natural
resources and to reduce the wastage of raw materials
and energy when offering consistent as well as, quality
products and services to the guests (Hilton, 2020).
Hilton hotel has conducted the internal environmental
reviews as well as, annually evaluates the progress
concerning enhanced environmental performance as
well as, revise as required. Along with this, customers
and guests of Hilton hotel are made aware of
sustainability policy as well as, gives them the
alternative to support them. To make sure that the team
of staff is aware, entailed, and motivated to be
proactive in wanting the performance and enhance the
environmental policies (Hilton, 2020).
Water
Consumption
Full loads in washing machines and
dish/glasswashers
Laundry, by declining the quantity of
towels company washes, hotel reduces
water consumption, energy, and
application of detergents (Hilton, 2020).
Activities that are
established at Hilton
Hotel include: –
 Application of fabric napkins highly
than paper ones
 Recycle Kitchen oils
 Application of recycled products
wherever possible (Hilton, 2020).
Reducing Waste
Recycle/Re-use

Company’s procedure on accepting visitors
Check-in and
Check out
At check-in, a photo of each visitor has been
considered and is provided a photo ID badge.
Moreover, the badge demonstrates the
visitor’s name, photo, as well as, duration of
their visit. Along with this, the badge of a
visitor should be worn simultaneously
(Hilton, 2020).
References
Hilton. 2020. Sustainability management. [Online]. Available at:
https://www3.hilton.com/resources/media/hi/DXBBRHI/en_US/pdf/DXBBRHI-Hilt
on-Dubai-The-Walk-Sustainability-Management-Plan-2019.pdf
(Accessed: 25 March 2020).
Hilton. 2020. Environmental Impact. [Online]. Available at:
https://cr.hilton.com/environment/ (Accessed: 25 March 2020).
Hilton. 2020. Code of conduct. [Online]. Available at:
https://ir.hilton.com/~/media/Files/H/Hilton-Worldwide-IR-V3/committee-compos
ition/HW-Code-Of-Conduct-OCT2015-L26.pdf
(Accessed: 25 March 2020).
Hilton. 2020. Accessible Customer Service Policy and Procedures. [Online].
Available at:
https://www3.hilton.com/resources/media/hi/YYZHIHH/en_US/pdf/en_YYZHIHH_
2014_Accessibility.pdf
All visitors are registered in a visitor
management software system that is operated
through the front entrance receptionist. This
system has recorded the name and company
affiliation related to each visitor as well as,
duration and purpose of their visit (Hilton,
2020).
Ask visitors whom
their appointment is
with
A guest is there to demonstrate the wrong
individual recommends inefficiency and
something no one in business wishes that
individual to feel going into a professional
exchange with the firm (Hilton, 2020).
Visitor Badge
 No photographs should be considered
without past approval from the legal
department and security director. Moreover,
photography that is permitted could not be
published despite past approval from the
director of marketing (Hilton, 2020).
Photographs
Guest Network
Access
Internet access are provided to visitors
with the username and password of guest
for a wireless network of a zipline. In case
of no time, the guest is permitted to access
the intranet program of the company with
their laptop and another mobile system
(Hilton, 2020).
 While it focuses on self-evident, plenty of front-desk
employees mumble their salutations. Employees should
say “Good morning” or “Good afternoon” for greeting,
audible tone imparts an air of competency sure to be
valued through all office visitors (Hilton, 2020).
Greet all visitors loud
and clear