Resource Management and HRM Practices: A Tesco Case Study Analysis

This report examines human resource management (HRM) practices within Tesco, a multinational retailer. It begins with an introduction to HRM, defining its functions and purpose in an organization, specifically focusing on Tesco. The report then delves into the scope of HRM, including employee motivation, remuneration, and manpower planning. It analyzes the strengths and weaknesses of various selection and recruitment approaches, such as face-to-face and telephonic interviews, as well as internal and external recruitment strategies. The report also highlights the advantages of HRM practices, particularly training and development, and rewards and benefits, for both employees and employers. It assesses the effectiveness of HRM practices in relation to organizational efficiency and profit. Furthermore, the significance of employee relations and the impact of employment legislation on HRM decision-making are discussed. The report concludes with a job description for a marketing manager and a sample CV, illustrating practical applications of HRM principles.

Resource
Management

Table of Contents
INTRODUCTION ..........................................................................................................................3
Determine the functions and purpose of HRM in organisation..............................................4
Strength and weakness of various approaches of selection and recruitment..........................5
Advantages of various practices of HRM in context to both employee and employer..........6
Effectiveness of HRM practices regarding efficiency and profit or organisation..................7
Significance of employees relation which influence decision of HRM.................................7
Elements of employment legislation which impact decision of HRM...................................7
PROJECT 2......................................................................................................................................9
CONCLUSION..............................................................................................................................14
REFRENCES.................................................................................................................................15
INTRODUCTION

Human resource management is define as the process of selecting, orienting, providing
training and development, recruiting, motivating staff members and giving proper resources
which help them to motivate employees so they put their efforts to achieve the business
objectives effectively and efficiently. In other words, the role of human resource department is to
create positive work environment which help them to reduce absenteeism and turnover rate of
organisation which lead to efficiency and level of productivity also increases. In this report
Tesco is taken as consideration. Tesco is a public limited multinational and retailer organisation
and they serve worldwide. The headquartered of Tesco is located at Welwyn Garden City,
England, United Kingdom. In the recent report they are operating in 7005 location across
countries and they sell goods or services such as clothing, food products, petrol and financial
services and many more. The main purpose of organisation is to provide better quality items to
customer which help them to satisfy their need and requirement. To deliver them products that
add value to their customer which help organisation to retain new and existing customer in
market. The vision and mission is that they have to accept the changes in business environment
quickly as this help them to gain competitive advantage in market with other organisation. This
report includes functions, roles and purpose of human resource management with planning and
resource of organisation. It also include strength and weakness of various type of approaches of
selection and recruitment. There are some benefits of practices of human resource in regard to
both employee and employer with their effectiveness to increase the level of efficiency and
productivity of organisation. In this report it also include elements of legal rules of employment
and their impact on decision making.
Determine the functions and purpose of HRM in organisation
Human resource management as they directly or indirectly perform various activities
such as selection, recruiting, orientation, needs of staffing which lead to success of organisation
by achieving the set goals (Bringezu and Bleischwitz, 2017). HR department of Tesco achieve
these objectives with a particular time period.
Scope of HRM
There are various activities involved in HRM such as employees hiring, motivating
employees, remuneration, manpower planning and so on. They provide benefits to their staff
members such as insurance, reimbursement of medical expenses, fringe benefits. In context to
Tesco, they give benefits related to health and safety of employees, solve industrial dispute

among employees, maintain interest which help which ultimately lead to increase profit and sales
of chosen organisation.
Purpose of HRM
The main purpose of human resource department is to create cordial relationship between
employees as well as higher authority (Chakraborty and Biswas, 2019). The another purpose of
this department is provide proper resources so that employees are able to work as per the set
objectives and achieve them on standard time. With the reference to Tesco, they design a pay
structure in a manner which help them to perform work in systematic manner so they can achieve
objectives effectively and efficiently.
Functions of HRM
Some of the functions of HRM in context to Tesco which are mentioned below: Training and development: This is the important function of HR department of Tesco as
they focus and ensure that they are providing proper training to new as well as existing
employees in organisation which lead to better outcome and also help to develop skills
and competencies of employees so they can perform and accept changes in business
environment. Hiring and selection: Tesco identify appropriate candidate from pool of applicants and
then they conduct interview. Hiring means a process where organisation recruit most
talented candidates who have proper skills and knowledge for particular position. The
selected organisation use different methods for interview such as telephone interview,
online and face to face interview. This function help organisation or HR department to
select talented employees which lead to achieve business objectives successfully.
 Compensation and benefits: This is another function which help company to assist and
retain talented employees to accomplish organisation target (Cleaver, 2017). The HR
department of Tesco, develop strategies for formulating effective packages for
compensation and provide benefits to attract staff members so they can remain in
company for long period of time.

Strength and weakness of various approaches of selection and recruitment
Selection: It is a method where HR department choose an individual from pool of
applicants according to qualification, background and knowledge of that particular position.
These two approaches used by Tesco for selecting proper candidate for organisation.
Approaches of selection
 Face to face interview: It is defined as the interview where it is taken at office premises
whereas they interviewer ask questions to candidate and then candidate reply them
accordingly (Hermawati, 2020).
Strength: The main advantage is that interviewer can understand their body language and
expression of employees. For example, they ask question to candidate to see they have
knowledge about position.
Weakness: This is time consuming and also involve cost and time which is main
disadvantage for organisation.
 Telephonic interview: This is the another approach where interview is conducted on
phone, then they select candidates for in-person interview.
Strength: This save both time and money as they talk to all participants and then select
from that pool. For example, this save time as approximately 5 to 10 minutes is taken for one
individual as compared to face to face interview.
Weakness: The main disadvantage is that interviewer cannot analyse behaviour and
attitude of candidate.
Recruitment: It is defined as process where they shortlist candidate and choose new
employees who have talent of giving new idea which lead to development of organisation (Hooi,
2019).
Approaches of recruitment
 Internal approach: It is approach where they select internal candidates or ask them for
any recommendation of other person to fill vacant position in company.
Strength: The advantage is that internal candidate know about rules and regulation of
chosen company as it save time and money of manager of department.
Weakness: If they select candidate from organisation then there is lack of innovation and
creativity which dissatisfy both employee and employer.

 External approach: The HR department recruit employees from outside organisation
and use approaches for selecting talented candidates for growth or remain competitive in
market.
Strength: For example, they hire new employees which create new ideas, opinions and
their views which help them to promote goods and services and satisfy their customers.
Weakness: The main disadvantage is that they have to give training which consume lot of
time and have a lengthy procedure(Lang, 2017).
Advantages of various practices of HRM in context to both employee and employer
There are two benefits for effective practices of HRM such as training and development
and rewards or benefits which are discussed below:
 Training and development: In context to Tesco, they provide training and development
sessions to new and existing employees. However, new employees as they can
understand operations and existing employees when there is some modification or they
introduce new goods or services in market.
Benefits to employees: This benefit employees of Tesco as they can gain knowledge and
develop their skills and abilities and from this they can gain promotion and new opportunity in
company (Shahreki, 2019)
Benefits to employer: This help organisation to gain competitive advantage and retain
new customers to earn high revenue and enhance performance and productivity. Rewards and benefits: Manger give rewards and and other benefits which help
organisation to influence and motivate employees as they give benefits such as insurance,
monetary, cash allowances and many more.
Benefits to employees: The employees motivated and from extra incentives and
compensation they can fulfil all their requirement.
Benefits to employer: Employers or higher authority of Tesco by motivating all staff
members which lead to increase market performance and revenue of organisation.
Effectiveness of HRM practices regarding efficiency and profit or organisation
The importance of human resource management is to develop various strategies and play
important roles or functions such as selecting, recruiting, staffing, induction, orientation and
other functions (Latukha and Malko, 2019). This help organisation and employee to increase

performance which lead to increase revenue of organisation. They motivate employees so they
put efforts to achiev objectives organisation. Training and development: With the reference to Tesco, they give training so employees
can understand rules and regulation, what they have to perform. This help them to carry
out their business effectively and smoothly. By doing this they enhance level of
productivity and profit of organisation.
 Rewards and benefits: By giving fringe benefits or other which help to motivate
employees so they put more efforts to achieve organisation goals. This lead to build
positive work environment and enhance performance, profit and productivity (Machlis
and Tichnell, 2019).
Significance of employees relation which influence decision of HRM
In Tesco, employees are very crucial part as they are key for accomplishing goal. They
monitor daily activities of employees in organisation and analyse problems as they also give
suggestion to overcome problems (Shahreki and et. al., 2020). They observe policies and if there
any changes then they either modify them or create new policies in organisation. These all
situation affect decision making of selected organisation.
Elements of employment legislation which impact decision of HRM
There are some legal laws establish by UK government so that employers and employee
do not involve in harmful or unlawful activities (Nasir, 2017). Tesco follows all legal laws for
effective and smoothly operation which are mentioned below: Health and Safety Act, 1974: This law states that every organisation have to take some
steps to protect health, welfare and safety of employees. This help company to retain
employees for long time period which increases performance of employees that lead to
remain competitive and earn high revenue. Diversity Act, 1970: Every organisation have to follow this act as its main aim is to
increase workforce diversity which help them to reduce difference between employees in
organisation.
 Anti-Discrimination Act, 1975: It states that there should be no discrimination among
employees regarding to caste, gender, age, religion and disabilities. If they is no
discriminating then it encourage behaviour and performance of employees in
organisation.

PROJECT 2
Job description of marketing manager
Job title: Marketing manager
Department: Marketing
Job summary: The objective is to increase sales and revenue of organisation which lead to
satisfaction of customer level and gain competitive advantage in the market.
Responsibilities:
 Maintain position organisation, attract customer to purchase goods or services and then
develop strategies to adopt appropriate channel to distribute products properly.
 Conduct marketing programmes and balance relationship between employees in their
department.
 Monitor changes, new trends, needs, demand and requirement of customer regarding
colour, size and so on. Produce best quality of products and maintain reports for future reference.
Required skills and experiences:
 Good communication skills of verbal and non-verbal communication
 Degree or diploma and have vast knowledge in field of marketing
 Experience to conduct advertisement and campaigns
 Appropriate knowledge of current trend in market
CV (curriculum vitae)

Curriculum Vitae
General information:
Name: PQR
Father's Name: XYZ
Mother's Name: ABC
Email ID: [e-mail]
Career Objectives:
The objectives
I am working of an reputed organisation in order to using my skill and knowledge in order to
developing professional career and adding my contribution in day to day activities which are
helps to achieving organisation goal and objectives.
Qualification:
Bachelor's in Marketing
Masters in Marketing
Experience:
1 year experience in XYZ Ltd in retail organisation as manager of conducting campaigns and
advertisement from December, 2018 to November, 2019
6 months experience as supervisor in marketing department in retail industry of NMC Ltd.
Skills:
Good communication skill
Team working skill
Creativity and marketing skills
Adaptability skill
Problem solving skills
Personal specification

PERSONAL SPECIFICATION
Particulars Criteria
Personal characteristics Adopt changes quickly
Team Management
Confident
Performance and management abilities
Qualification Bachelor's in marketing
Masters in marketing
Experience 1 year experience in XYZ Ltd in retail organisation as
manager of conducting campaigns and advertisement
from December, 2018 to November, 2019
6 months experience as supervisor in marketing
department in retail industry of NMC Ltd.
Skills Good communication skill
Team working skill
Creativity and marketing skills
Adaptability skill
Problem solving skills

Interview Questions
There are some of interview questions that is asked by interviewer to candidate that they
can analyse the behaviour, attitude and knowledge of candidate. This help organisation to select
most talented candidates for organisation which increase performance and achieve business
objectives in an effective manner. Some of interview question are mentioned below:
 Tell me about yourself ?
 From where did you know about the vacancy?
 What are your strength and weakness?
 Why should I hire you for my organisation?
 Why are you leaving your current job?
 What's your expectation regarding salary?
Job offer letter for candidate for particular position
Offer letter
Tesco
March 10th , 2021
PQR
Dear applicant,
We are glad to inform you that you are selected for a marketing manager with our company
by completing all rounds of interview. We have conducted this interview for analysing and
monitoring your skills, competencies, knowledge and qualification for this position.
As per discussion, you are recruited for a position of marketing manager and joining date is
March 10th , 2021.
Your Key responsibilities:
- Follow and develop strategies to introduce and modify product or services.
-Improve all partnership by revaluation and plan to research revenue transaction in case of
deviation.
-Improve sales and increase productivity or perfromance level of both employee and
organisation.

- To maximise sales use various tool for marketing goods or services in market to attract
different types of customers.
- Responsibility of marketing partner.
- Conduct advertisement and campaigns to retain existing customer and new customers.
Salary and benefits:
A) Basic pay- £800 per month
B) compensation and benefits- According to the performance level and as decided by
respective organisation.
C) Bonus- Bonus or reward when completing task or overtime.