Resource Management Report: Human Resource Planning for Tignes.co.uk

This report provides a comprehensive resource management plan for Tignes.co.uk Ltd., a seasonal travel and tourism business. It begins with an overview of the company, its mission, vision, and objectives, emphasizing the importance of efficient resource management for achieving its goals. The report then delves into key areas of human resource planning, including recruitment and selection strategies, emphasizing both internal and external recruitment methods, social media advertising, and a rigorous selection process. It also outlines a detailed training and development plan, encompassing induction training, diversity management, and skill-based training programs. The report further addresses wage and work time characteristics, workplace health and safety, performance management, and diversity management, concluding with a focus on employee engagement and required resources. The plan aims to optimize the company's workforce, enhance service quality, and achieve its long-term business objectives.

Running head: RESOURCE MANAGEMENT
Name of the Module
Resource Management
Assessment Number
Name of the Student
Name of the University
Author Note
Word Count

1RESOURCE MANAGEMENT
Table of Contents
General Brief:.............................................................................................................................2
Overview of the company:.........................................................................................................3
Mission, Vision and Objectives of the company:......................................................................4
Human Resource Plan:...............................................................................................................4
Recruitment and Selection Plan:............................................................................................5
Training and Development Plan:...........................................................................................6
Wage and Work time Characteristics:....................................................................................7
Workplace Health and Safety Plan:.......................................................................................8
Performance Management and Rewards Plan:......................................................................9
Diversity Management and Employee Engagement:.............................................................9
Resource Required:....................................................................................................................0
References:.................................................................................................................................1

2RESOURCE MANAGEMENT
General Brief:
According to the comments of Brewster et al. (2016), the urge of the scientific
management of the business actions is considerably high amongst the modern multinational
companies. The managerial position holders of the companies are observed to be more
focused towards handling the sustainability of the business actions and that is visible with the
increasing interest of the companies towards the formation of the corporate governance
reports and the restructuring of the human resource activities. According to the esteemed
opinion of Marchington et al. (2016), the ultimate objective for the modern business houses is
to ensure that the companies achieve larger revenue with the consumption of the least
possible amount of resources. As a result the companies are bound to improve the quality of
their business actions so that they be able to attract new customers and retain the existing
customers and in other way, that will improve the capability of the companies in increasing
their sales as well. According to the comments of Meijerink, Bondarouk and Lepak (2016),
the success factor for the companies in improving their production and quality of service is
primarily dependent on their capacity of developing a high performance working
environment or on their ability in implementing an optimal workforce planning. Armstrong
and Taylor (2020), mentioned that the development of such high performing working
environment requires professional handling of various human resource activities which
ranges from recruitment, selection, training and development of the employees, induction and
orientation training, management of the diversity and cultural differences, workplace health
and safety, rewards plan, performance management along with the management of the
working hours and wage plan.
The study is primarily based on the development of a high performing workforce and
for the development of the same, the study delivers an appropriate resource plan.

3RESOURCE MANAGEMENT
Tignes.co.uk Ltd. is the selected company and the resource plan is framed in accordance to
the business activities of the organization. The resource plan delivers important information
regarding the requirement of the company in various human resource and operations related
areas. The study also provides a brief overview of the business activities of the selected
company and at the same time, it elaborates the mission, vision and objectives of the
company. The formulation of the resource plan is conducted with precise focus towards the
mission, vision and the business objectives of the company.
Overview of the company:
As mentioned earlier, the selected organization is Tignes.co.uk Ltd. which is
primarily a seasonal travel and tourism business. The organization is observed to be highly
skilled in managing the adventure sports activities such as the ski diving, ice diving and
snowboarding. Along with that, the business entity is recognized as a complete package for
tourism activities. The organization is substantial space for the leisure activities and
experiences strong association with the hotels and resorts such as Hotel Village Montana,
Hotel le Refuge, Suites du Montana, Hotel le Taos, Hotel le Paquis and Hotel le Gentiana
(Tignes.co.uk. 2020). With this substantial association with the top most hotels, the company
is able to ensure the fact that the customers are provided with world class accommodation. In
addition to this, the company is observed to have strong ability in managing excellent
connectivity and that is prominent with the car hires, bus hires from local regions and United
Kingdom and helicopter transfer (Tignes.co.uk. 2020). In addition to this, one of the
noteworthy aspect of the business activities of the company is the practice of ski and
snowboarding training programmes. Ultimate Snowsports, New Generation Ski and
Snowboard school, The Rebel Alliance Snowboarding, Ski Focus, British Alpine Ski School
are some of the important ski and snowboarding related initiatives of the company
(Tignes.co.uk. 2020).

4RESOURCE MANAGEMENT
Other than this, the company also has the expertise of delivering private lessons with
the utilization of the programmes such as Skiing: Welcome to the development centre,
Freeflo, Alpine Logic’s Skiing, In addition to this, ultimate Snowsports, Val Heliski and
Freeflo are three crucial ski and snowboarding courses that the organization offers to their
customers (Tignes.co.uk. 2020). Ice Diving, Dog Sledding, Paragliding, Heli Skiing, Skidoo /
Piste Basher, Glacier Evening, Bun-J-Ride, Ice Climbing, Snow Shoeing, Snow Tubing and
Helicopter trips are some of the important associated business offerings of the company
(Tignes.co.uk. 2020).
Mission, Vision and Objectives of the company:
The mission of the company is to ensure zero concern for their customers during their
travel. With substantial arrangement of the accommodation, travel services and adventure
activities, the company is observed to be highly determined towards achieving their mission.
The vision of the organization is to become one of the top most seasonal business in United
Kingdom in the aspect of the quality of service and in serving larger number of customers
(Tignes.co.uk. 2020). Considering the objectives of the company, it is visible that the
fundamental objective of the organization is to generate larger amount of revenue with the
delivery of top quality tourism and adventure sports services. Other than this, the company is
determined in achieving its long term objectives such as attracting larger number of
customers, enhancement of the customer lifetime value, efficient reduction of the percentage
of the lost deals per sales, enhancement of the awareness amongst the customers regarding
their service offerings, enhancement of the profitability and in being an efficient employer
(Bratton and Gold 2017).

5RESOURCE MANAGEMENT
Human Resource Plan:
With a precise look at the business actions of the company, it becomes much required
for the company to manage their resources in a professional manner. In order to achieve the
long term business objectives and the mission of the company, the organization is in need of
an efficient human resource plan. The accurate and efficient formation of the human resource
plan is the fundamental success factor for the company when it comes to achieve the above
mentioned business objectives. The resource plan of the company consists of information
regarding the recruitment of the employees, selection of the employees, training and
development of the employees, wage and work time characteristics of the employees, rewards
plan, workplace health and safety of the employees, diversity management and performance
management.
Recruitment and Selection Plan:
For the development of an optimal workforce that has the ability to meet the business
objectives of the company, the creation of a flexible and accurate recruitment and selection
plan becomes much required. As per the comments of Noe et al. (2015), the recruitment and
selection activities are considerably crucial for the modern companies in ensuring that they
have the capability to acquire talented employees for managing their trade activities in a
professional manner. The recruitment plan for the company is pretty unique. The company is
expected to value the association their existing employees and in doing so, the company
should follow the provision of the internal recruitment. This will be significant from the part
of the company in influencing the existing employees for the desired performance
improvement as there is scope of promotion and at the same time, the provision of the
internal recruitment will improve the involvement of the employees (Muscalu 2015). Other
than this, the company is expected to consider the option of external recruitment as well and
in doing so, the company should source the probable employees from different employment

6RESOURCE MANAGEMENT
agencies. This will be substantial in creating a pool of candidates available for the
organization. Other than this, the company will conduct social media advertising as well for
attracting the talented employees and the services of LinkedIn will be the preferred option for
the company. As per a report of CIPD, a quarter of the UK business organizations are
recruiting their employees from the professional networking sites such as LinkedIn and the
selection of the same for the company will also be crucial in attracting the attention of a
larger number of skilled professionals (Cipd.co.uk. 2020).
For ensuring that the company achieve their business objective of maintaining higher
level of service quality, the strict application of the selection plan is considerably important.
With an in depth understanding of the significance of selection, the company is expected to
place the candidates in a selection procedure which will be a cumulative process of four
different tests. The tests that the candidates are expected to undergo during the selection
stage, are ability and aptitude tests for assessing the numerical, verbal, spatial ability and
general intelligence of the candidates. Along with that, the psychometric test will be carried
out for evaluating the mental stability of the candidates along with their personality profiling
(Price 2016). In the third stage, the application forms of the students along with the CVs will
be evaluated and at the fourth round, the personal interview session will take place. The
described process of the selection plan is crucial for the company in sourcing the best quality
professionals for the management of their business actions and for maintain their good
reputation. The company should not put forward any sort of discrimination based policies for
discriminating any probable candidates during the time of the recruitment and selection.
Other than this, the organization must fol1ow the Fair Work guidelines for the purpose of
recruitment and selection.

7RESOURCE MANAGEMENT
Training and Development Plan:
With a close look at the importance of the employee skill development for retaining
the customers with the delivery of top quality services, the company is in need to ensure that
they establish well equipped training facilities for the employees. The training and
development plan of the company is divided into four broad categories. The first category is
the induction or orientation training for the employees. During the induction or orientation
training, the employees will be informed about their job responsibilities in the company along
with the history and current performances of the company (Viljanen 2018). The resources
required for the induction training will be a power point presentation.
Other than this, the training plan of the company will include the diversity
management and cross cultural training activities where the employees will mandatorily
participate in the inclusion practices. Other than this, the company is expected to provide
suitable chance to all their employees for inheriting information from various databases for
enhancing their cross cultural knowledge. As a result, the company will be able to develop a
good culture and working environment for their employees. Other than this, the human
resource managers of the company will be responsible for the initiation of one to one
consultation session with the employees for the identification of the training needs of their
employees (Ferreira, da Silva Abbad and Mourão 2015). At the same time, the performance
of the employees over a period of three months will be assessed for the identification of the
factors that restrict the employees from achieving high performances. On the basis of the
identified factors and training needs, the company must provide the scope to their employees
for undertaking training activities for the desired improvement of their skills. The company
will formulate an online platform for the management of the training needs of their
employees. The employees will be educated regarding the technical skills related to the
tourism, travel and adventure sports and on the other hand, the training will also cover the

8RESOURCE MANAGEMENT
soft skill development actions on the subjects such as business ethics, leadership,
communication and management (Bell et al. 2017).
Wage and Work time Characteristics:
The wage and work time characteristics is a significantly important aspect of the
human resource management and that is prominent with the increasing interest of the human
resource managers towards the professional management of the same. With a close
consideration towards the aspect, it is important for the company to ensure that they
formulate their wage plan in accordance to the industry standard wage regulation. The
industry standard wage formulation is substantially important for the company to attract top
quality professionals for the accurate management of their business activities. On the other
hand, the formulation of the wage characteristics in accordance to the industry standards is
substantially crucial for the company in ensuring that they motivate the employees for the
required improvement of their performance and to enhance their level of involvement with
the organization. Along with that, the formation of a work schedule that is perfectly designed
for establishing an appropriate level of work life balance amongst the employees, is also
considerably important for the company to gain higher level of sustainability in their business
actions.
Other than this, Zacher and Schmitt (2016), mentioned that the formulation of the
work characteristics and distribution of tasks as per the level of expertise of the employees is
substantially crucial for the success of the company in ensuring that the possibility of service
error is minimum and that is expected to place the company in a more comfortable position
when it comes to enhance the level of customer satisfaction through raising quality of their
performances. For the accurate management of both compensation plan and the work
schedule of the company, the installation of Enterprise Resource Planning is the most
preferred and suitable option.

9RESOURCE MANAGEMENT
Workplace Health and Safety Plan:
With an in- depth consideration towards the business actions of the selected company,
it is clear that the significance of the workplace health and safety is considerably high.
Considering the participation and guiding of the employees in the adventure sporting actions,
it is evident that the establishment of the efficient health and safety infrastructure is
considerably important. Along with that, the appropriate communication of the WHS
management policies and the enhancement of the knowledge of the employees regarding the
techniques of maintaining higher of level of safety, is observed to be notably crucial for the
success of the company in motivating their employees in a professional manner (Pescud et al.
2015). At the same time, it will enhance the level of comfort of the employees in undertaking
their operational activities with lesser concern regarding the workplace injuries.
Performance Management and Rewards Plan:
The appropriate management of the performance of the employees operating in a
company is much required to continuously motivate the employees for the desired
improvement of their performances. According to the comments of Buckingham and Goodall
(2015), the success of the human resource managers in evaluating the performances of the
employees is much required for the sustainability of the workforces. On the basis of the
performance evaluation, the company has the scope of either rewarding the extra ordinary
performances of the employees or providing important feedback to the employees who are
not performing as per the desired standards, for the much required enhancement of their
performances. Considering the context of the selected organization and the business actions,
the appropriate establishment of the performance management policies and provisions is
significantly crucial for the company as it has the potential to influence the employees to
enhance their level of performance and that on the other hand, will be substantially crucial for
the company in attracting and serving larger number of customers and enhancing the

10RESOURCE MANAGEMENT
collective service quality of the employees. In order to ensure that the performance of the
employees gets unbiased evaluated, the introduction of the Enterprise Resource Planning will
be of great significance for the success of the company.
Diversity Management and Employee Engagement:
With a precise consideration towards the demographics of the workforce that the
selected organization is able to achieve, the importance of the effective diversity management
and employee engagement activities is considerably high. With a close consideration towards
the modern labour and employment market, it is evident that the companies are putting strong
emphasis on the recruitment and selection of the individuals on the basis of the skills and
expertise level of the employees. In such situation, the companies are developing diverse
workforce. Having said that, the inappropriate management of the diversity has the potential
of affecting the team bonding and team performances in a negative manner. In such situation,
the companies face acute necessity of executing diversity management practices to ensure
that there exists no possibility of formation of the detrimental conflicts (Holck, Muhr and
Villeseche 2016). In addition to this, the selected company is seen to face substantial
demands of services and that enhances the level of job stress amongst the employees
operating in the company. In such situation, the intervention of the human resource managers
through the initiation of the employee engagement activities is of great significance for the
company in developing higher level of bonding between the employees.

Running head: RESOURCE MANAGEMENT
Resource Required:
HR Intervention Requirement of Resource Remedial Actions
Recruitment and Selection
Plan:
 Development of business coalition with at least 3 external recruitment
agencies such as Antal International, Airswift and Opus Professional
Services Group for external recruitment.
 Development of the company’s presence in LinkedIn (Linkedin.com
2020).
 Obtaining paid subscription to JobTestPrep UK for the purpose of Atitude
tests (Jobtestprep.co.uk 2020).
 Obtaining paid subscription to Institute of Psychometric Coaching UK for
the purpose of Psychometric tests (Psychometricinstitute.co.uk. 2020).
Business tie up with alternative
organizations such as Hays and Reed.
Development of the company’s
presence in Indeed (Indeed.co.uk.
2020).
Training and Development
Plan:
Development of an online platform in their own website for managing the
training and developmental queries and consultation of the employees. The
company requires to purchase the services of Simform Company for the
development of the online platform (Simform.com 202).
The company requires to purchase the
services of Unified Infotech for the
development of the online platform
(Unifiedinfotech.net. 2020).
Wage and Work time
Characteristics:
The company is in need to purchase and install Netsuite Cloud ERP for the
management of the compensation and work schedule of the employees
(Netsuite.com 2020).
The company is in need to purchase
and install SAP ERP for the stated
purpose (Sap.com 2020).
Workplace Health and Safety
Plan:
The company is expected to invest in the infrastructural development through
purchasing the protective gears and lifesaving jackets for the employees
(Sharman 2016).