Leadership and Change: A White Paper on Responsible Management

This white paper delves into the critical aspects of managing change through responsible leadership. The report begins by identifying and analyzing change-related issues within an organization, specifically focusing on cultural shifts, technological advancements, employee conflicts, and communication breakdowns. It explores the impacts of these issues, such as employee turnover, job dissatisfaction, and productivity declines. The paper then examines various strategies to mitigate these challenges, including leadership development, effective communication, and conflict resolution techniques. It emphasizes the importance of providing training for technological transitions and fostering open communication channels to ensure successful organizational change. The report concludes by highlighting the significance of proactive leadership in navigating change and achieving organizational goals.

Running head: MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
Managing Change through Responsible Leadership
Name of the Student
Name of the University
Author Note

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Table of Contents
Introduction:...............................................................................................................................2
Change issues faced by New Jet Airlines:.................................................................................2
Impact of the Change Issues:.....................................................................................................4
Strategies to Resolve the Change Issue:.....................................................................................5
Conclusion:................................................................................................................................7
References:.................................................................................................................................8

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Introduction:
In an organization, a change might be required because of several types of reasons. In
most of the cases, this change is required for the organization because proper changes help
the organizations to gain a competitive edge and can gain the business growth (Benn,
Edwards & Williams, 2014). These changes can occur in the various section of an
organization which includes the technology sector, customer needs, growth opportunities and
in the economy of the organization. Whenever some change is initiated within the
organization, there can be various types of issues which can bother the organization (Jones,
2013). The common issues which are faced by the organizations after implementing changes
are the communication-related issue, conflict issue and the resistance issue.
In this paper, several of change issues which are currently faced by the New Jet
Airlines will be described briefly. As the New Jet Airlines is currently facing the change
related issues, there are several impacts on the organization regarding it. In this report, the
raised issues due to the change issue will be discussed. Also, for the organization, it is very
much important to resolve the issues properly. To resolve these issues, several strategies need
to be identified and will be discussed in this paper.
Change issues faced by New Jet Airlines:
In the case of the New Jet Airlines due to the changes in the organizational processes
various types of issues raised within the organization. The first issue was regarding the
cultural changes. When the changes implemented in the New Jet Airlines for improving the
organizational processes, it actually affected the cultural practices of the overall organization
and due to that employee sustainability issue raised in the organization. Due to that most of
the employees of New Jet Airlines were leaving their jobs and was demanding the previous
cultural practices that the organization used to follow. Many of employees designated this

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behaviour of the organization as a serious betrayal or injustice against them (Alvesson &
Sveningsson, 2015). As the culture of the organization was changed, there was also a change
in the working environment of the organization and due to that many of the employees of the
organization were also concerned about their job roles whether it is remaining same or there
might be some changes.
The New Jet Airlines also faced some issues due to technological changes in their
organizational processes. Many of the old employees were not capable of using the new
technologies which were implemented by the organizations, and due to that, they were facing
problems to perform their job role (Baldwin & Scott, 2013). Again, for this reason, many of
the experienced employees resigned from the New Jet Airlines.
Conflict is another big issue which raised in the New Jet Airlines due to the changes
in the organization. Due to the change in the working environment and in the culture of the
organization this conflict raised. It was not necessary that every employee of the organization
was against the change. Some of the employees of the organization especially, the new ones
liked the new culture and the working environment of the organization while the other was
against that culture (Rahim, 2017). Thus due to that, there was a conflict between two groups
of employees within the organization.
Communications issue is also a big concern for the organization when this type of
change occurs within the organizations. The issue regarding communication can occur in the
organization due to both responsible leadership and due changes in the organization Keyton
et al., 2013). In the scenario of New Jet Airlines due to recent changes in the organization,
many new employees have joined the organization, but they are not communicating with the
rest of the team properly. The prior reason behind that, new employees are not getting proper
support from the high authorities which are the leaders of them. Also, due to the changes,

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there is a separation between the new employees and the old employees which created a
communication gap between those two groups.
Impact of the Change Issues:
All the above-discussed issues have impacted the New Jet Airlines in several ways.
As the organization is currently going through a cultural change, it has been assessed that
many of the employees are leaving the organization. Due to that, the organization is facing
employee crisis issue and their regular day to day work is hampered (Inglehart, 2018). With
many of the employees already resigned from the company many others have provided a hint
that they are also wanted to leave the organization. Losing the employees in such a high rate
is actually very much problematic for the organization as their workforce going through some
downside, and this has led to a huge loss to the organization. As the environment of the
organization also changed many of the remaining employees are devoted from their job role
and has become inefficient for the organization.
The technological changes was also another issue which has impacted the
organization and the employees. Technological changes are needed for every organization to
remain competitive within the market, but this has some downside also. Due to the technical
changes in the organization, it has been seen that many employees are unable to cop up with
the newly implemented technologies (Goos, Manning & Salomons, 2014). For this reason,
again many of the employees faced the job dissatisfaction issue and resigned from the
organization. Also, many employees tried to learn the newly implemented technologies but
most of them failed in this case, and the maximum failed persons were the most experienced
employees of the organization. Due to this reason, New Jet Airlines either have to terminate
their job contracts or have to give them some different kind of job role. Both of the decisions

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were negative for the organization, but there was no other choice left for the New Jet
Airlines. Again, this has impacted the performance of the organization negatively.
Impact of conflict in every organization is negative. Conflict in the organization is
considered as a common unintended consequence, so it becomes the responsibility of the
leader to overcome the difficulty related to the conflict in the organization. The conflict must
be avoided in the organization because it disrupts the schedule of the employees and the
organization which led the organization to the productivity issue (Schulz, 2013). Also,
conflict within the organization creates violence within the organization. For this, an intense
situation arises within the organization, and legal problems arise in the organization which is
also the same for the New Jet Airlines.
Commination related issues or poor communication again a big problem for the
organizational business. Due to the poor communication organization stress within the
organization increases. Due to the high-stress level, existing employees of the New Jet
Airlines is creating mistakes in their daily job role and due to that organization is losing their
stability and efficiency. Due to the communication gap, the expectations of the teams also
fails to meet in several cases (Forth et al., 2013). Teams fail to meet the deadline,
appointments missed by clients and employees fail to determine the priorities of their work
schedule. For these reasons, the discrepancy arises within the organization. The
communication issue in the organization also leads to low morale of the employees. Due to
the low morale of the employee's productivity of the employees goes down and they spend
most of the time on their emotional management. Thus the organization fails to reach their
true potential.

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Strategies to Resolve the Change Issue:
While there is a problem regarding the change issue in the organization, it is the
responsibility of the leader to mitigate those issues. In the case of the New Jet Airlines, there
was also a problem regarding the cultural changes in the organization. In such of the
scenarios the leader of the organization can apply various of strategies which include the
development of the leadership, communicating about the change initiatives among the
employees which are taken by the organization and embedding the culture change in the
objectives of the management (Schoemaker, Krupp & Howland, 2013). In the corporate
sector these strategies taken by the leaders for improving the overall culture of the
organization.
While technological changes are implemented within the organization there are
various types of problem can raise which are discussed above. The most effective strategy
which can be taken for mitigating the technological change issue is providing proper training
to the existing employees (Falola, Osibanjo & Ojo, 2014). By proper training to the existing
employees, New Jet Airlines can help the old employees to cope up with the newly
implemented technologies. Thus in this way, the organization will retain its experienced
employees.
As discussed above, the conflict between the employees in the organization is also a
big issue which must be mitigated. In such of the case, again the leader plays a big role. To
deal with the employee conflict in the organization first, the leader must communicate with
the all the parties which are involved in the conflict and will deeply understand the reason of
the conflict (Goetsch & Davis, 2014). The leader must have proper evaluating skills to
evaluate the current situation so that the leader can pick the correct one from the conflicting
employees and elaborate the reason to the other employees why that particular employee was

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correct on the conflicting issue. In such of the evaluation the leader must be neutral for all the
involved parties.
Though there are communication issues present in the New Jet Airlines, it can be
mitigated easily by employing proper mitigation strategies. First of all, when establishing an
effective communication, a baseline needs to be prepared. This baseline will be used for
measuring progress and success, which comes from the initial assessment of the problem
areas. In the next step it needs to be ensured that the needs of the audiences are met properly
(Austin & Pinkleton, 2015). If proper communication needs to be established, then the
audiences must be ready to integrate themselves in the communication process, and for that,
it is very much important that the needs of the audiences are met. Also, in the next case
leverage, communion resources can be used for mitigating the poor communication in the
organization.
Conclusion:
From the above discussion, it can be concluded that change related issues are very
much vital for the organization and it must be mitigated with proper care. In this scenario, it
has been evaluated how New Jet Airlines is facing various type of change related issues. In
this report, it has been evaluated that the New Jet Airline is facing the change issues such as
cultural change related issues, technological change related issues, the conflict between the
employees of the organization and poor communication issues. Following the evaluation of
the various of change related issue, the impact of those issues on the New Jet Airlines has
been assessed properly. From the assessment, it has been seen that these issues are having a
major negative impact on the organization and due to that normal business processes is
hampered. Thus it becomes very much important for the New Jet Airlines to solve those
issues immediately. In the next part of the report, some strategies have been discussed for

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mitigating the identified issues in the New Jet Airlines and by implementing those strategies
New Jet Airline can easily solve the issues in the organization.

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References:
Alvesson, M., & Sveningsson, S. (2015). Changing organizational culture: Cultural change
work in progress. Routledge.
Austin, E. W., & Pinkleton, B. E. (2015). Strategic public relations management: Planning
and managing effective communication campaigns. Routledge.
Baldwin, W., & Scott, J. (2013). Market structure and technological change. Taylor &
Francis.
Benn, S., Edwards, M., & Williams, T. (2014). Organizational change for corporate
sustainability. Routledge.
Falola, H. O., Osibanjo, A. O., & Ojo, I. S. (2014). Effectiveness of training and development
on employees' performance and organisation competitiveness in the nigerian banking
industry. Bulletin of the Transilvania University of braşov, 7(1), 161.
Forth, J., Kersley, B. E., Lardies, C. A., Bryson, A., Bewley, H., Dix, G., & Oxenbridge, S.
(2013). Inside the workplace: findings from the 2004 Workplace Employment
Relations Survey. Routledge.
Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence.
Upper Saddle River, NJ: pearson.
Goos, M., Manning, A., & Salomons, A. (2014). Explaining job polarization: Routine-biased
technological change and offshoring. American Economic Review, 104(8), 2509-26.
Inglehart, R. (2018). Culture shift in advanced industrial society. Princeton University Press.
Jones, G. R. (2013). Organizational theory, design, and change. Upper Saddle River, NJ:
Pearson,.

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Keyton, J., Caputo, J. M., Ford, E. A., Fu, R., Leibowitz, S. A., Liu, T., ... & Wu, C. (2013).
Investigating verbal workplace communication behaviors. The Journal of Business
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Rahim, M. A. (2017). Managing conflict in organizations. Routledge.
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skills. Harvard business review, 91(1), 131-134.
Schulz, J. (2013). The impact of role conflict, role ambiguity and organizational climate on
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