Report on Responsible Leadership and Its Impact on Organizations

This report delves into the concept of responsible leadership within an organizational context, drawing insights from an interview with a manager at Palazzo Versace Gold Coast, Australia. The report explores various leadership styles, such as autocratic and laissez-faire, and their impact on employee performance, highlighting the importance of innovation and change management in a global business environment. It examines the complexities of the global business landscape, the role of leadership culture, and the significance of stakeholder relationships. The report emphasizes the importance of strategic planning, employee training, and effective communication in fostering a positive organizational environment. Furthermore, it discusses the responsibilities of leaders in meeting the needs of stakeholders and adapting to the dynamic demands of the market. The analysis underscores the critical role of responsible leadership in driving organizational success and building customer-oriented practices.

Running head: ORGANIZATIONAL BEHAVIOUR
Responsible leadership
Name of the student:
Name of the university:
Author note:

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Table of contents
Interview....................................................................................................................................2
Findings and Analysis................................................................................................................4
Report.........................................................................................................................................5
Global business leadership.....................................................................................................5
Leadership approach..............................................................................................................6
Impact of leadership on the organizational environment and behaviour...................................7
Complexities of global business environment.......................................................................7
Leadership culture..................................................................................................................8
Relation with the other stakeholders......................................................................................8
Conclusion..................................................................................................................................9
References................................................................................................................................10

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Interview
Characters:
 Interviewer
 Manager of Palazzo Versace Gold Coast, Australia
Interviewer: Hello, sir. Good morning. A warm welcome to you in this discussion session.
Manager: Thank you.
Interviewer: Let me quickly brief you about the topic on which we would discuss.
Manager: Sure
Interviewer: Today, we would be discussing on responsible leadership.
Manager: This is indeed a useful topic. As per the current trends, businesses need to
ponder for enhancing the standards and quality of their operations.
Interviewer: Yes, you are right. So, without further delay, let's begin the session. Firstly,
tell me about your views on the impact of leadership on employee performance.
Manager: Well, you have posed a crucial question. I think different leadership styles have a
disparate impact on the production produced by the employees. For example, if you take
the autocratic leadership style, productivity is dependent on the skills, abilities and
competencies of the members to produce collaborative output. This leadership style values
the individual choices and opinions of the members in terms of taking decisions.
Interviewer: Ok, can you specify with some more examples?
Manager: Yes. If you see the laissez-faire leadership style, it enhances the job satisfaction
of the employees. However, I am concerned that if proper management strategies are not
undertaken, efficiency in the performance can be destroyed.
Interviewer: I got your point, sir. Moving on to the next issue, what are your opinions
about the new approaches towards leadership in a global business?
Manager: Well, in the ambience of globalization, I think innovation is the means for

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attracting the clients and the customers.
Interviewer: How?
Manager: Managing the innovation through the adoption of change management theories
and concepts is beneficial for ensuring whether the proposed change aligns with the
identified and the specified objectives.
Interviewer: Can you cite an example?
Manager: Well, it gives me immense pleasure to highlight that we have planned to add
complimentary breakfast with the online bookings ill a certain amount.
Interviewer: That sounds great. So, what’s the response?
Manager: The clients and the customers seemed to have liked the offer. We regularly
monitor the posts and comments on the websites and the social media, which enhances our
awareness about the specific needs, demands and requirements. You would be surprised to
know that the number of visitors has increased after the introduction of the offer.
Interviewer: I see! Now, elucidate on the means for becoming a successful leader?
Manager: Well, in the age of competition, becoming a successful leader is very difficult.
You need to expose the cautious approach for gaining respect, trust and dependence from
the clients and the customers. I think the more you are innovative, the more you can
expand the customer base.
Interview: It is, indeed a useful thought. Can you tell me something about the effects of
responsible leadership on the organizational environment and behaviour?
Manager: Well, I think that how we behave, impacts on the workplace environment. The
plans, programs and strategies undertaken by us, alter the standards and quality of the
operations. We train the employees so that they can expose better performance so that the
identified goals and objectives can be accomplished.
Interviewer: I liked it. Now, one of the most crucial question, which I would ask you,

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pertains to the roles and responsibilities of a leader towards the stakeholders.
Manager: I think catering to the specific needs, demands and requirements is the
cornerstone towards enhancing the leadership skills, abilities and competencies. If this is
done systematically and rationally, then trust, dependence and reliance can be achieved.
These attributes are needed for developing customer-oriented practices.
Interviewer: Thank you very much for your valuable opinions. And all the best for your
business.
Manager: Thank you.
Findings and Analysis
Before the commencement of the interview, the interviewer took permission from the
manager of Palazzo Versace Gold Coast Hotel in Australia, followed by the signing of the
Ethical Consent Form. It stated that once the manager feels uncomfortable, he possesses the
full liberty to withdraw the process. This step added authenticity to the operation of data
collection.
The first question posed by the interviewer to the manager was related to the impact
of leadership on employee performance. The manager replied that autocratic leadership helps
in enhancing the preconceived skills, knowledge, expertise, abilities and competencies
(Palazzoversace.com.au, 2019). On the contrary, the laissez-faire leadership style is apt for
providing job satisfaction to the employees. At this stage, the manager highlighted the
concern towards the damage, which might erupt in case proper management style and
strategies are not adopted.
The second question dealt with the approaches towards leadership in global business.
To this, the manager cited the plan of adding complimentary breakfast with the online
booking until a certain amount. Uploading the project on the website and social media has

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increased the number of visitors to the brand, expanding the scope and arena of the business.
Newman, Schwarz, Cooper and Sendjaya, (2017) opines that monitoring the comments of the
clients and the customers has acted assistance in gaining an insight into the specific needs,
demands and requirements of the customers. This insight, further, is an agent for developing
customer-oriented practices.
Responsibilities for becoming a successful leader formed the central theme of the third
question. When the manager has forwarded the issue, he replied that innovation is one of the
means for reaching to the specific needs of the clients and the customers. The more
perceptive, the approaches and strategies, the more are the chances of receiving trust, loyalty
and dependence. The fourth question pertained to the impacts of the leadership style on the
organizational environment and behaviour. In response to this, the manager replied that the
policies, practices and the plans impacts the performance of the employees
(Palazzoversace.com.au, 2019). He makes specific mention of the training programs, which
enhances the preconceived skills, abilities and competencies of the employees.
The penultimate question was the responsibilities of a leader in a stakeholder society.
Response of the manager was directed to the catering of the needs, demands and
requirements of the clients and the customers for gaining their trust. In this context, he
mentioned about systematic and rational thinking for emerging as a People's leader.
Report
Global business leadership
In the present age of competition, emerging as a successful leader is very difficult.
Strategic planning is needed in terms of achieving successful accomplishment of the
identified and the specified objectives. Proper guidance and coaching is needed for the
employees, so that they can reach to the expected benchmark level. The managers play an
important role in shaping the skills, knowledge and expertise of the employees. Valsania,

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Moriano and Molero, (2016) argues that strategic approach in this context is reflected from
revising the recruitment and selection policies, training and development programs and
others. The more the employees are engaged into these training programs, the more are the
chances of enhancing the standards and quality of business operations.
Leadership approach
Innovation is one of an important components of polishing the leadership skills,
abilities and competencies. In this context, mention can be made of the change and its
management, which reflects the behaviour of the personnel towards fulfilling the specific
needs, demands and requirements of the clients and the customers. For example, using
Kotter’s eight step change management model, Palazzo Versace Gold Coast hotel can add an
innovative touch to the operations (Palazzoversace.com.au, 2019). However, consciousness
towards preserving the tradition and culture is the true identification of a leader in terms of
restoring the clients and the customers.
The interview is one of the exemplars, which reflects the recent trends adopted by the
hospitality industry for enhancing the efficiency within the operations. The responses of the
manager highlights the aspects of innovation and change management, which can be
accounted as the steps for enhancing the leadership skills, abilities and competencies.
Tactfulness is one of the essential components for gaining an insight into the specific needs,
demands and requirements of the clients and the customers. This tactfulness is an agent in
terms of emerging as approachable (Wang, Demerouti & Le Blanc, 2017). Conducting need
analysis is effective in terms of developing customer oriented practices.
One of the important aspects in this context is that of evaluation, which helps in
detecting the areas in which improvisations are needed. Participative and laissez faire
leadership style is beneficial in the process of conducting meetings regarding the
effectiveness, appropriateness and feasibility of the policies, programs and plans. Maintaining

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consistency in conducting the meetings are assistance towards improving the stability in the
professional relationships. For this, effective communication channels are needed like that of
emails, social media among others, which disseminates the essential messages to the clients
and the customers (Mo & Shi, 2017). Record keeping and tracking is needed for ensuring
whether the receiver gets the intended message.
Impact of leadership on the organizational environment
and behaviour
The policies, plans and programs undertaken by the managers heavily impacts the
behaviour of the staffs. If they are not consulted before taking the decisions, conflicts arise
due to differentiation of opinions. Adopting effective means of negotiation would be one of
the features of enhancing the leadership skills, abilities and competencies of the managers. In
case of Palazzo Versace Gold Coast hotel, managing the changes through proper and
effective managerial techniques is productive in terms of enhancing the standards and quality
of operations (Palazzoversace.com.au, 2019).
Complexities of global business environment
One of the main complexities, which the leaders encounter is that of mapping or
scaling the scope and arena to which the business is to expand. In this context, there are
various considerations like willingness to sell the products to the clients. This immature
approach leads to negative results, stalling the productivity. It is a common mentality of the
managers to convince the staffs to think in terms of the long term goals. This lacks the
understanding that not all the same understanding level. It is at this stage that, quality training
programs are needed for preparing the staffs to the identified benchmark level of
performance. In case of Palazzo Versace Gold Coast hotel, inconsistency in conducting
evaluation of the exposed performance would result in customer complaints. According to the
opinions of Demirtas and Akdogan, (2015), this contradicts the leadership approach needed
for globalizing the business operations to the international markets.

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Leadership culture
The leadership skills, abilities and competencies of managers are enhanced, if they
follow appropriate strategies for reinforcing the customs, traditions, beliefs and values. The
approach is crucial, as it influences the mentality of others. Mention can be made of the
dependent cultures, which emphasizes on authority for enhancing the leadership skills,
competencies and abilities. In case of the Palazzo Versace Goldcoast hotel, independent
leadership culture operates, as there is a belief that leadership erupts from the individual
efforts invested by the staffs. As per the opinions of Holten and Brenner, (2015), the major
drive behind this is training, which is provided to the staffs for enhancing their skills,
knowledge and expertise.
Relation with the other stakeholders
A leader is entrusted with the responsibility to take care of fulfilling the needs,
demands and requirements of the team members. Indulging in meetings with the stakeholders
proves beneficial for gaining an insight into their approaches towards levied services.
Comparative analysis and market research are the means through which the Hotel assesses
the market position. Mo and Shi, (2017) are of the view that this comparison proves
beneficial for detecting the areas, which needs to be improved for reaching to the benchmark
level of performance. The interview conducted on one of the managers of the Hotel
highlights the adoption of social media marketing, which helps in increasing the trafficking of
the audience towards the brand image. In this, the leadership approach is reflected from using
security cookies and policies for securing the privacy in the information shared by the clients
and the customers.
Holding meetings with clients and customers is one of the means for improving the
understanding with the stakeholders. Mention can be made of the face to face interviews and
sessions, which helps in respecting the individual sentiments of the clients and the customers
(Valsania, Moriano & Molero, 2016). In this case, the leadership approach is reflected from

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helping and guiding the stakeholders to make effective use of these policies for averting the
instances of cybercrimes. Conscious attitude towards leaking the information is also an
indication of effective leadership in terms of influencing the purchasing decision and power
of the clients and the customers. The understanding approach is needed from the leaders and
managers towards the needs of the staffs. Typical evidence of this lies in the means of survey
and feedback, which is assistance for assessing the feasibility, appropriateness and
effectiveness of the policies, practices and programs (Newman, Schwarz, Cooper &
Sendjaya, 2017).
Conclusion
Behaviour is one of the aspects, which helps in enhancing the leadership skills,
competencies and abilities. Significant changes are needed in the behaviour for emerging as a
leader to the stakeholders and shareholders. In this context, mention can be made of the
innovative changes, which helps in altering the workplace scenarios like that of Palazzo
Versace Gold Coast hotel in Australia. Adoption of change management strategies is a
planned and reasoned approach towards upgrading the standards and quality of the
operations. Services like complimentary breakfast with online bookings on stipulated
amounts is a means for expanding the customer base. Here, social media is a means for
enhancing brand loyalty.

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References
Demirtas, O., & Akdogan, A. A. (2015). The effect of ethical leadership behavior on ethical
climate, turnover intention, and affective commitment. Journal of Business Ethics,
130(1), 59-67.
Holten, A. L., & Brenner, S. O. (2015). Leadership style and the process of organizational
change. Leadership & Organization Development Journal, 36(1), 2-16.
Mo, S., & Shi, J. (2017). Linking ethical leadership to employees’ organizational citizenship
behavior: Testing the multilevel mediation role of organizational concern. Journal of
Business Ethics, 141(1), 151-162.
Newman, A., Schwarz, G., Cooper, B., & Sendjaya, S. (2017). How servant leadership
influences organizational citizenship behavior: The roles of LMX, empowerment, and
proactive personality. Journal of Business Ethics, 145(1), 49-62.
Palazzoversace.com.au (2019). About us. Retrieved 3rd September 2019 from
https://www.palazzoversace.com.au/en/default.html
Valsania, S. E., Moriano, J. A., & Molero, F. (2016). Authentic leadership and intrapreneurial
behavior: cross-level analysis of the mediator effect of organizational identification
and empowerment. International Entrepreneurship and Management Journal, 12(1),
131-152.
Wang, H. J., Demerouti, E., & Le Blanc, P. (2017). Transformational leadership, adaptability,
and job crafting: The moderating role of organizational identification. Journal of
Vocational Behavior, 100, 185-195.