Impact of Digital Tech: Research Outcomes at Black Penny Restaurant

This research project investigates the impact of digital technology on the Black Penny Restaurant, focusing on various themes such as the effective use of updated digital technology, its benefits for improving business performance, the effectiveness of current technology, the positive impact on overall performance, and its role in enhancing business activities and productivity. The research also explores whether employees receive adequate training for new technologies, the delivery of better quality services through digital technology, and the specific benefits the firm gains from its implementation, including reduced wastage, improved performance, and enhanced customer satisfaction. The findings are based on survey responses indicating varying degrees of agreement on the effectiveness and benefits of digital technology within the restaurant environment. Desklib provides access to this and many other solved assignments.

Research project

P5 Research outcomes communication
Theme 1: The Black penny restaurant make use of new or
updated technology
Does the Black penny restaurant make
effective use of updated digital
technology.?
Frequency
Yes 5
No 3
Not Sure 2

Theme: 2 Will the use of digital technology for
business is effective to improve performance
Do you think that use of technology is
beneficial for the firm to improve
performance level?
Frequency
Yes 6
No 3
Not Sure 1

Theme 3: Current technology used within firm is not
effective
Is the current technology used within your
firm effective?
Frequency
Yes 4
No 3
Not Sure 3

Theme:4 Digital technology positive impact on
performance
Does digital technology positively impact
on performance?
Frequency
Yes 6
No 2
Not Sure 2

Theme 5: Digital technologies is helpful in improving
business activities and productivity
Is digital technologies helpful in improving
business activities and productivity?
Frequency
Yes 5
No 2
Not Sure 3

Theme 6: Employees are provided with training and
development new or updated technology are used
Are employees provided with training and
development new or updated technology
are used?
Frequency
Yes 7
No 2
Not Sure 1
0
1
2
3
4
5
6
7
Frequency
Yes
No
Not Sure

Theme 7: Better quality services are delivered to
customers with the help of digital technology
Do you think that better quality services are
delivered to customers with the help of
digital technology?
Frequency
Yes 6
No 2
Not Sure 2
0
1
2
3
4
5
6
Frequency
Yes
No
Not Sure

Theme 8: Benefit that firm gets through digital
technology
What are the benefits that you think firm
gets when digital technology is used?
Frequency
Reduces wastage 3
Improves performance level 3
Better quality services 2
Improves satisfaction of customers 2
0
0.5
1
1.5
2
2.5
3
Frequency
Reduces wastage
Improves
performance
level
Better quality
services
Improves
satisfaction of
customers

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