Ledbury Restaurant Audit Report Analysis and Recommendations

This report presents an audit of the Ledbury restaurant, examining various aspects of its operations. The audit covers key areas such as ambiance, signage, pricing, product range, staff performance, service efficiency, and supplementary services. It identifies both positive attributes and areas needing improvement, offering specific recommendations to enhance customer experience and operational efficiency. The analysis includes observations on management practices, customer service quality, and the effectiveness of various services offered. The report concludes with suggestions for improvements in areas like staff training, service management, and additional customer offerings. The report provides a comprehensive overview of the restaurant's strengths and weaknesses, providing valuable insights for business improvement.

Audit
Table of Contents
INTRODUCTION...........................................................................................................................6
REFERENCES................................................................................................................................6

LO4

Customer Audit Trail, Critical Observations:
Name of hospitality business visited: The ledbury restaurant .
Date and time of visit: 23rd november, 2020
Ambience and First Impressions:
Things that I observed that
were positive, or good?
Things that I observed that
were negative, or bad?
What would I change if this
was my business?
Ledbury restaurant is situated
at London and it provides good
and innovative cooking
provided by Chef Graham. It
also serves fine wine within
smart and modern setting.
Main problem with Ledbury
restaurant is that the space is
less and when number of
customers increase then
management is not able to
handle dining propelry.
Management skills must be
improved.
Signage, Tariff Boards, Labelling, etc.:
Things that I observed that
were positive, or good?
Things that I observed that
were negative, or bad?
What would I change if this
was my business?
In Ledbury, proper signs
boards were there so that
customers do not get confused
when they visit. s
People were not able to find
out the smoking area and some
of them started to smoke on
their tables.
Proper instructions must be
provided for smoking area.
Prices:
Things that I observed that
were positive, or good?
Things that I observed that
were negative, or bad?
What would I change if this
was my business?
The ledbury restaurant
provides delicious continental
Rate of some dishes was high. Meals can be offered so that
new dishes can be provided to

as well as conventional food at
affordable price.
customers.
Range of Products:
Things that I observed that
were positive, or good?
Things that I observed that
were negative, or bad?
What would I change if this
was my business?
The ledbury restaurant is
providing other services like
Wi-Fi facilities, study area,
photo prop area, etc.
The management gets
disturbed when the number of
customers increase.
Proper management is done for
providing all facilities to
customers effectively.
Staff:
Things that I observed that
were positive, or good?
Things that I observed that
were negative, or bad?
What would I change if this
was my business?
Few staff members are not
able to provide good
experience to customers.
This increases dissatisfaction
among employees.
The ledbury restaurant must
focus on Training and
employee sessions
Time:
Things that I observed that
were positive, or good?
Things that I observed that
were negative, or bad?
What would I change if this
was my business?
Good and effective services
are provided to customers.
When number of customer
increases, management is not
done properly.
There should be proper
management of database of
customers.
Supplementary Items:
Things that I observed that
were positive, or good?
Things that I observed that
were negative, or bad?
What would I change if this
was my business?
The management of The There were some events which Some of the additional services

ledbury restaurant is providing
effective services to customers
and clients.
were not managed by this
restaurant effectively.
can be provided to Ledbury
restaurant clients like coupons
of movie tickets, free dinners,
cash prizes, etc.
Payment:
Things that I observed that
were positive, or good?
Things that I observed that
were negative, or bad?
What would I change if this
was my business?
The ledbury restaurant has
both online and offline payent
facility.
There is occurrence of
problems while using online
payment method.
I will use other applications for
payment methods.