Restaurant Business: Communication, Knowledge, Information Management

This report examines the critical aspects of managing communication, knowledge, and information for a new restaurant in Sweden. It explores decision-making processes, including financial, human resource, and legal considerations. The report identifies internal and external sources of information, such as financial data, market analysis, and trade groupings, and evaluates their reliability. It also identifies key stakeholders and strategies for building relationships with them, as well as methods for improving communication and information dissemination. The report covers the importance of vision and mission, fund allocation, product and service selection, and human resource decisions. Furthermore, it discusses how to improve the collection, formatting, storage, and dissemination of information and knowledge. The report concludes with a personal development plan to enhance communication skills for the leader. This report provides a comprehensive overview of strategies for effective information management, stakeholder engagement, and communication in the context of a restaurant business.

Managing
Communication,
Knowledge and
Information

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
1.1 Different decisions to be made in relation to starting up a business................................4
1.2 Information and knowledge needed to ensure effective decision...................................5
1.3 Internal and external sources of information and understanding & justification their
suitability and reliability in relation to the business ..............................................................5
1.4 Recommendation of improvements in the methods used in the selection and justification
the...........................................................................................................................................6
information needed for business start ups..............................................................................6
2.1 Identify a list of stakeholders whose actions may influence our decision making processes,
in relation to starting up .........................................................................................................7
2.2 • A selection of professionals and other stakeholders business should make contact with
and ways to make contact with these individuals. methods business would use to develop a
business relationship with these selected individuals.............................................................7
2.3 A plan to involve the identified people in the decision making process for example price
strategy and location strategy applicable for this business start-up.......................................8
2.4 Strategies for future improvements in this process.........................................................8
TASK 2............................................................................................................................................9
3.1 Report on existing processes of communication .............................................................9
3.2 Ways to improve appropriateness by the different communication processes which may be
appropriate with regard to growing the business....................................................................9
3.3 Comparing the different communication processes how the needs of an up and running
business differ from those of a business in its start-up phase. .............................................10
3.4 My role as the leader of My business, a personal development plan for myself which will
help me to improve my own communication skills ............................................................10
4.1 Report on existing approaches to the collection, formatting, storage and dissemination of
information and knowledge .................................................................................................10

4.2 Appropriate changes to improve collection, formatting, storage and dissemination of
information and knowledge..................................................................................................10
4.3 Implement a strategy to improve access to systems of information and knowledge.....11
Conclusions :-................................................................................................................................11
REFERENCES .............................................................................................................................12

INTRODUCTION
Managing communication, knowledge and information are considered as critical aspect
which need to be referred by business entities in critical manner. In addition to this, it can be said
that it is referred as management of a mixture of transmission processes in organization or in
daily life. By having an effective consideration of diverse techniques the information about
diverse aspects related to business activities can be gathered properly. Proper communication
also allows to have effective application of standards which assist in accomplishing diverse
objectives. It has been noticed that managing knowledge and information is all about improving
access to the information that can improve overall operations. It also helps in gaining
information about technological factors which advances the sustainable development.
In present report, the different factors related to managing communication, knowledge
and information are being explored in context to setting out new restaurant in Sweden. Study will
provide information in regard to diverse methods which assist in improving relationship with
stakeholders. By having an appropriate information about diverse factors the business firm can
also improve its decision making process. Along with this, it will also provide details in regard to
communication techniques which are beneficial for sustainable development.
TASK 1
1.1 Different decisions to be made in relation to starting up a business
In order to have effective starting of business the owner need to focus on number of decisions
so that better outcome can be attained. Classification of decisions can be as financial, human
resource, legal, etc. However, decision in regard to vision/mission is also need to refer by
manager and owner so that better opportunities can be attained. By setting out vision/mission the
decisions about strategies application need to consider (Arvidsson, 2012). Along with this, fund
allocation is also necessary in order to have better management of activities. It means the owner
need to ensure about sources which will allow to have funds allocation effectively for better
purchase of essential resources. By having a financial resources decisions the risk factor can also
be reduced within business because improper allocation of funds is critical aspect for every
business entity (Brühl, Horch and Osann, 2010).
Decisions about products and services is also need to refer by the owner. It means it should
be cleared that what kind of recipes will be offered to customers. In this respect the reference of

customer need is essential because it helps in attaining better success. If decision of product and
service selection is not according to market needs then failure issues might be faced by business
entity. Also, human resource allocation decision is also essential to be referred by owner at the
initial level (Craig and Allen, 2013). It means the decision about number of employees and their
functional roles also need to be classified as per need to organisation. It will also help in meet
business opportunities in significant manner. Along with this, legal decisions about licensing is
also significant so that risk factor can be reduced. Moreover, consideration of place and its key
requirements is also necessary in order to starting up a business (Hislop, 2010).
1.2 Information and knowledge needed to ensure effective decision
In every restaurant business need some information and knowledge, so business can use that
information in our business and increase profit of business. Some sources can be internal like
how much investment business can do it in the opening, infrastructure planning, restaurant staff
and furniture. business should make a paper plan for these things. business can observe the
external sources, in this type of sources business should do analysis of the market, how much
population living in Sweden and how much area business need to settle our restaurant.
business need to know that what food business can sale and what food people hate the
most, So in that case arrange all information and knowledge about like and dislike of Sweden's
people. So these all information and knowledge can help our business to grow and business will
get the early good response from the people (Holtshouse, 2013). Some knowledge about
restaurant is the must, in that condition business should have knowledge in the food types, dishes
and all types of food which generally common in the Sweden's market, so business can easily
give the services and good food to the Sweden's people and make the more customers from the
city. These all information will be very useful in the future and it is goof for our restaurant.
1.3 Internal and external sources of information and understanding & justification their
suitability and reliability in relation to the business
In every business should to collect some information and knowledge for the good start
up of business. In our restaurant business can get the information and knowledge from the
internal and external sources. In the internal sources business can get some financial information
for the investment and run the business, marketing information for explore our business in the
market and make the customers form the market, some purchasing, sales and manufacturing

information of the business, so business can fix before, that how much food will be consumed by
people and their need. So these all internal sources are very reliable and suitable for the business
and restaurant, because these all sources gives us very important knowledge and information
about market, sales, purchase and employee which can be best for the restaurant.
For collect the information and knowledge business can use external sources, so all things
can clear of the start up time. In external sources business can get information from government.
Government can gives some legal information about place, city, food, licence and may more.
Some of external sources are database & research, commercially provided and most important
sources is Trade grouping (Choo, Detlor and Turnbull, 2013). Trade grouping is the most
reliable and suitable for our restaurant, because it is the information and knowledge of same
industry, like food purchasing, selling, about food, about working area, about investment,
expenses and many more information business can get from Trade grouping.
1.4 Recommendation of improvements in the methods used in the selection and justification the
information needed for business start ups
In the internal sources and external sources, business can use any of the source for the restaurant,
but business should do some improvement in that sources. If business are getting an information
and knowledge from marketing then business should get the information about how much
employee business need, how much area business cam cover but marketing, because its a start up
of our business and in begging business should focus on only main thing and costing.
For getting financial information, then business can get the information like how much
fund need in beginning, how much fund can be use for the infrastructure, furniture and marketing
and most important thing is how business can save the fund in every situation and get the
information and knowledge.
If business are getting information from Trade Groupings, then business should ensure
that how much information business have to get and what informations are best for our business,
but be careful from them, because they are the leader in the market and they know all strategy in
restaurant business, so business should not give any of the information to them. These all
improvement business can bring in the business of restaurant. A good start up need some

information and knowledge, and if you are able to do this, then your business can be grow fast
and can get the more profit and customer's attention.
2.1 Identify a list of stakeholders whose actions may influence our decision making processes, in
relation to starting up
In the restaurant business need some information and knowledge, but also need the stakeholder
for work make smoothly, run the business, marketing of business, make customers and explore
our business. Stake holder are representative of our business, who work in the internal level of
business or who work in the external level in business. Stakeholder can be creditors, employees,
professional organisation, unions, city, community, suppliers of material, the customer and the
sponsor, manager or team. In our business need to take some good action according to situation.
That stakeholder can take an action according to work or situation. If business hired manager,
the, business need to give some of authority of our business for the taking action on the right
situation. Employees are also stakeholder of our company, business can also need to give some
operational authority to the employee, so they can work easily and complete their work on time
(Goldman and Scardamalia, 2013). Suppliers are explore our business in the market, because
they are the selling agent or dealer of our business, so business can need to give them a specific
area, in that area they can easily give the services. Some stakeholder can be customers,
professionals and community, who are the best stakeholder of our company, they can help us to
explore our business. Through these all stakeholders and their action business can grow fast and
get the profit according to time.
2.2 • A selection of professionals and other stakeholders business should make contact with and
ways to make contact with these individuals. methods business would use to develop a
business relationship with these selected individuals
In the market so may stakeholders are available, but business should make contact with the best
stakeholder , who can give us best reward, who can give best business and best sale according to
target. Professional stakeholders can be employees, mangers, and internal workers who work in
the office and other stakeholder can be suppliers, customers, sponsor and communities. business
should contact with the stakeholder who already in the market and good communication.
business can make stakeholder to the same industry's people, who know the all things, planning
and strategy of the restaurant business. business can use some method for the develop a business
relationship between company and stakeholders. business can give them training for the

business, so they can do their best on working time. business can provide them training, teaching
for the communication skills, behaviours skills, manager skills, team leading skills, selling skills,
learning skills, which can be profitable for them and company. So many ways are available in the
market for making stakeholders (Galliers, and Leidner, 2014). Some stakeholders are in the
company and some stakeholders in other market. business select the stakeholder from market
who doing the best work on their work place and exploring the business, selling the most and can
do their best in the market. And these stakeholders are very important for our business.
2.3 A plan to involve the identified people in the decision making process for example price
strategy and location strategy applicable for this business start-up
As restaurant business need to collect some information and knowledge, then business need the
stakeholder for explore our business in the market and business hire some important internal
stakeholder and external stakeholder for making our business strong. But in restaurant business
need to make a plan for involve the identified people in the decision making process, who give
their best services to the customers, who can cook the best food for the customers, who can serve
the food in proper attire and best way. In our restaurant business need the people who studied in
hotel management collage or universities, who took their training from best training institute. So
that people has knowledge and information about food, cooking, how to serve food, how to
behave with customers and most important thing, how to attract the people and how to handle
team. After then business ned to make a price strategy like make a menu card of our dishes,
which business will provide to the customers and the price should be according to food and
affordable. business should make a plan for location, so people can easily found the restaurant
and visit easily. Location should be on main road, near of collages, universities, corporate offices
and where people are most living, so location is the main point in restaurant business and these
all strategies will be valuable for the restaurant (Chua and Banerjee, 2013).
2.4 Strategies for future improvements in this process.
In the restaurant business after collect the information and knowledge, hired the stakeholders and
making price and location strategies, business need to make one more strategy for the future
improvements. Because in restaurant business so many problem comes and go. so business need
to know that what problem can be create in future and how can business solve that problems, So

here business need to make a future improvements strategies for the business. business should
ensure that location is on right place or not, prices are affordable or not for the customers, then
how can business explore our business in another location, how early business can start the
branches level business. Main factor of restaurant business is business location, business can not
shift our restaurant to another place again and again , so business should make a plan for the
future locations or making an agreement of the restaurant's location of at least one year or more.
business should be able to reduce the prices or also increase the prices according to our services
or according to customers need. If customer will not happy with our services then business
should make a plan for them for give them best services or restaurant and food (Davidson, Jones
and Kejser, 2014.). Our purchasing should be according to the customers, so business can sale
the appropriate to the customers. Quality and quantity should be maintain, so customers can
easily order the food according to their budget.
TASK 2
3.1 Report on existing processes of communication .
In the restaurant business communication skills is very important. business are using
verbal communication to communicate each other. Verbal communication is the talking
communication. There are two types of verbal communications, Storytelling and Crucial
conversations. These both communications are based on situation, scenario and daily based task.
These both communications are very important for the restaurant business, because if you just
communicate , you can get by, but if you communicate skilfully , you can work miracles. So
these both are the existing processes of communications.
3.2 Ways to improve appropriateness by the different communication processes which may be
appropriate with regard to growing the business
Communication is the interaction part of each other. So many communications processes
are available for the communicate, but business can improve our communications process as well
as. If you are saying hello to your customers, them it should be attractive hello. So the thing is if
you are talking with your customers, office staff or any other person, but talking language should
be soft, attractive, clear and understanding.

3.3 Comparing the different communication processes how the needs of an up and running
business differ from those of a business in its start-up phase.
In the communications list so many communication processes are available, existing
communication is verbal communication, but if you are grow more than present then you should
change the communications process. You can use another communications process like, written
communication, social media, Email, Oral communications, face to face communications,
meetings, Physical non verbal communication and visual communication. These all
communications are very high and skill full communications processes (McCreary and Kelly,
2014).
3.4 My role as the leader of My business, a personal development plan for myself which will
help me to improve my own communication skills
If this is my business, I will learn all processes of communications skill. I am a person who
believe in continuous learning, so that learning process is help me to improve myself day by day.
Mainly I will learn from myself, my past, others, office staff, watching motivational videos and
motivational training session. From these all activities I will be able to communicate with anyone
and also become a good speaker (Schaper, Volery and Gibson, 2014).
4.1 Report on existing approaches to the collection, formatting, storage and dissemination of
information and knowledge
Our existing approaches to the collection, formatting, storage and dissemination of
information and knowledge are observation, experiment and survey. In these methods business
observe of customer's complaints and visit to assess the accidental damage, experiment on
market response to a new packaging through test marketing and market survey of population.
opinion polls and information of quality. Observation, experiment and survey are the best and
valuable method for collection, formatting, storage and dissemination of information and
knowledge
4.2 Appropriate changes to improve collection, formatting, storage and dissemination of
information and knowledge
business can change the method to improve collection, formatting, storage and
dissemination of information and knowledge. There are existing method were described in
previous topic, but business can increase another method for the same. business can use

subjective estimation, transaction processing and purchased from outside methods. In these
method business can collect the date from another sources through subjective estimation, Use
transaction processing method for Ledgers, payroll, stock statements and sales report and use of
purchased from outside method for purchase stock from outside. Through these all methods
business can improve collection, formatting, storage and dissemination of information and
knowledge.
4.3 Implement a strategy to improve access to systems of information and knowledge
For the collecting information and knowledge so many methods are available and
business already use some methods for the same. But business should use some very best and
profitable method for the improvements. business can use another method like field experiment,
participant observation, physical trace observation Structured observation, naturalistic
observation and situation sampling (Hislop, 2013). business can use one of the best method of
Publications and Government agencies for collect the knowledge and information. From
Publications cost can be decrease, because this is the low cost method than other methods.
business can get the information and knowledge from government agencies like banks, NCL,
NCAER and other government sector. These all strategies will be company's strength and
business will continue grow.
Conclusions :-
From the above report it is concluded that in a start up business of restaurant first business need
to make a plan for business. After that business need some stakeholders, which can hire from
outside of the market. Then described about business relation, price strategy and location
strategy, strategies for future improvements, effective decision taking in relation to starting up a
business and improvements in the methods used in the selection information needed for business
start ups.
Further it is summarised that described about communications process and which
communications process should be use, what different between existing communications process
and another communications process. After that these all explained according to me. And at last
described about Implement a strategy to improve access to systems of information and
knowledge which can be used to strengthen our business and help it to continue its future
growth.

REFERENCES
Books and journals
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perceptions, and learning. Journal of Communication Management. 17(4). pp.292 – 307.
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and Leidner, eds., 2014Chua, and Banerjee, 2013Hislop, D2013Moran, Abramson, N and
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Holtshouse, D.K., 2013. Information technology for knowledge management. Springer Science &
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