Restaurant Booking and Cleaning Role Play: A Business Simulation

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Role Play
1

Contents
Assessment -1..................................................................................................................................3
Part -1...........................................................................................................................................3
Part-2............................................................................................................................................4
Assessment-2...................................................................................................................................5
Part-1............................................................................................................................................5
Part-2............................................................................................................................................6
2

Assessment -1
Part -1
Agreement form
Customer Name:
……………………………………………………………………………………………………
……………………
Contact details(address and phone number)
……………………………………………………………………………..
Occasion:
……………………………………………………………………………………………………
………………………………..
Number of visitors expected in the function(approx.):
………………………………………………………………….
What kind of Menu is needed?
Veg Non veg Both
Do you agree that the cost for entrée is between $8 to $16, the cost for food will be around $18
to $24?
……………………………………………………………………………………………………
……………………………………………………
What is your preferred price on the menu based on the size of the function?
……………………………………………………………………………………………………
…………………………………………………….
The cost per plate will be around &77 to $99 as per the selected menu.
Please specify the menu
items……………………………………………………………………………………………
………………
Kindly specify the day on which function is to be done?
……………………………………………………………………………………………………
……………………………………………………..
Do you agree to change the date of function based on the availability of
space? .....................................
How much booking amount are you
paying? ........................................................................................
3

Kindly provide any particular demand and suggestion for the function?
……………………………………………………………………………………………………
……………………………………………………..
4

Part-2
Me: Sir how can I help you today?
Customer: I would like to book the place for August on Tuesday 12. Please check for
availability.
Me: Sir we are available kindly fill the required agreement form.
Customer: As per the policy the rates are $8 for an entry that is quite ok but the food charges are
high.
Me: As per the normal rates of the selected menu the described rates are low this has come with
the advantage of dessert as well.
Customer: Also the non-veg quantity is needed to be more can there be any concession on that.
Me: Sir we give the rates based on the current rates and tax if it goes down we will inform you.
Customer: Ok then takes $10000 as booking amount and confirm it.
Me: Thank you, sir, in the meanwhile please fills the form for any special requests.
5

Assessment-2
Part-1
Me: Sir can I have a moment to discuss the cleaning structure here?
Employer: Sure what is the concern?
Me: It seems current cleaning company Looking good is not working effectively as the workers
are not present most of the time and the rotation in work is not there.
Sir: What is your suggestion?
Me: Sir I would like to meet with the CEO of Looking good to discuss future work practice.
Sir: Ok you have my approval.
6

Part-2
Me: Hello Sarah.
Sarah: Hello, please share the concern.
Me: Mam as per current facilities I am not satisfied with the quality of cleaning done.
Sarah: What are the issues?
Me: Actually the worker rotation is slow this leads to piling of garbage, the kitchen is also not -
being cleaned and maintained properly and the overall cleaning intervals of the eatery is not
maintained. Taking the cost we are paying the staff is also less provided by you.
Sarah: We can increase the staff and their intervals but for that, you need to pay some more.
Me: We can give a 10% raise on the current contract but the services should be there from
tomorrow.
Sarah: Ok then I will personally see to these issues and resolve it immediately.
Me: Thank you for your support.
7