Food and Beverage Systems: Service Style Analysis Report

This report provides an analysis of food and beverage systems, focusing on the suitability of different service styles for various restaurant types. It examines counter service, exemplified by McDonald's and Yo Sushi, highlighting its convenience and efficiency in handling customer orders. The report also discusses al carte service, as implemented by Nando's, where customers select individual menu items. The analysis includes references to relevant literature and emphasizes the impact of service models on customer satisfaction and business performance. It explores how these systems cater to specific customer preferences and contribute to the overall success of food and beverage establishments. The report provides insights into the operational aspects of these service styles and their implications for the food and beverage industry.

FOOD AND BEVERAGE

Table of Contents
Justification of the systems suitability for specific food and beverage outlets................................3
REFERENCES.....................................................................................................................................4

Justification of the systems suitability for specific food and beverage outlets
Personal choice of an individuals produces an impact on suitability of all the outlets that are
present in food and beverages organizations.
McDonald's and Yo Sushi- Counter style restaurant
McDonald's and Yo Sushi Service follows counter style restaurant which is very convenient
for all the customers. Different counters are established so that all the individuals can select their
own food items from respective counters (Cox and Cheyne, 2011). For example there are three main
counters in McDonald's and Yo Sushi. The first counter handles all the orders collected from
individual who wishes to consume veg food items. On other hand another counter is designed to
address all the people who are interested in selecting food items made up of chicken and red meat.
This helps in avoiding confusion so that all the orders can be served properly. The third counter in
McDonald's and Yo Sushi collect orders from people who wants to consume sea food items
(Dörnyei and Taguchi, 2015). This style id more convenient because a person can simply order the
type of food which they want to consume on their respective counters. One of the main reasons why
McDonald along with Yo Sushi uses counter style of service is that it supports in delivering high
level of service to the customers in the market. Apart from this, it has lead to higher satisfaction
level among the customers where majority of them prefers to repurchase the services of restaurant
on continuous basis. So, it has lead to rise in level of performance of both the companies and due to
this reason counter style is being adopted by them on wider basis. Apart from this, it supports in
providing appropriate information to customer regarding service and range of food items offered to
them.
Nandos Service -Al carte
On other hand Nandos Service uses Al carte services in which a person can select a
particular menu from a group of food items. In this type of system the price is charged according to
the dish which is served to the individual (Inman and Zeelenberg, 2012). For example if a person
wishes to eat fish pieces from a combo pack of fish, salad and coleslaw then only he/she will be
charged of fish pieces.

REFERENCES
Books and Journals
Cox, S.J. and Cheyne, A.J.T., 2011. Assessing safety culture in offshore environments. Safety
science. 34(1), pp.111-129.
Dörnyei, Z. and Taguchi, T., 2015. Questionnaires in second language research: Construction,
administration, and processing. Routledge.
Inman, J.J. and Zeelenberg, M., 2012. Regret in repeat purchase versus switching decisions: The
attenuating role of decision justifiability. Journal of consumer research. 29(1). pp.116-128.