Restora-Roof Case Study: Optimizing Performance with Feedback Systems

This case study examines Restora-Roof's approach to gathering and utilizing feedback from various stakeholders, including clients, staff, supervisors, and peers, to enhance performance and foster business growth. The solution outlines formal and informal methods such as client surveys, staff meetings, supervisor feedback forms, and peer suggestion boxes. It details how each method is designed to collect specific data, address relevant issues, and promote continuous improvement within the organization. The analysis emphasizes the importance of effectively engaging with stakeholders to identify areas for development and implement necessary changes, ultimately contributing to Restora-Roof's success and sustainability.

Approach Formal /
Informal?
Who do you use this approach to
seek feedback from?
Survey forms will be designed for
the purpose of gaining feedback
from the clients.
Formal process In order to seek feedback from
clients the formal way is to conduct
surveys. When the feedback is taken
from the client, the clients can be
handed over a sheet with some
questions and what the experience
they have when the service is
provided to them. In the case of
Restora-roof, they reach the houses
or the office of the client to repair
their roof. Hence, the survey sheet
my contain the questions such as;
does the repairing person reached
on time? How was his behaviour?
Does the material provided match
your choice? Opening a conversation
with the client about the company
and their services. The information
from the client can be recorded in a
journal for further uses by the
company.
Clients are the one who needed to
be treated effectively as they are
responsible for making the business
successful. Thus with the interaction
of loyal customers it becomes easy
to gain profit within the market. With
the help of survey the chances of
improving the performance will
increase.
Meeting process is designed for
the purpose of reviewing the
concepts and feedback from the
staff related to the company.
Formal process When seeking feedback from the
staff of the company, filling of survey
form at the end of every week can be
arranged. The information is shared
by conducting meeting. The data are
analysed at the end of the month and
changes can be done around the
office.
With the help of meeting it becomes
essential to ensure that the meeting
has given the opportunity with all the
necessary data so that the
performance can be enhanced
effectively. Meeting will offer the
members to share their opinions that
have the potential to impact the
performance of the organization.
Hence it can be stated that the
meeting process will engage more

members and will ensure that all
data are fetched successfully.
Supervisors will be made aware
about the necessary changes that
are included within the
organization with the help of
meetings. Meetings are considered
as the most formal way of
engaging the supervisors and this
ensures that the key data are
shared effectively with the
intended ones.
Formal process Supervisors are considered as the
essential member responsible for
carrying out the performance
successfully. For the supervisors,
similarly a form can be created in
which they can show their interest
and views of the amenities around
the office, behaviours of others and
the changes they want to bring in the
office. In meeting the necessary
changes are likely to be discussed
as this offers a better way of
engaging the members.
With the help of meeting it becomes
easy to fetch data from the
supervisors and will allow the
supervisor to engage more
members.
Survey is being considered as an
effective way while communicating
with the peers. Hence in order to
interact with the members survey
is being selected for interacting
with the members.
Formal process For the peers, a box of suggestion
can be created. The peers will drop
sheets of suggestions and their
views on the working culture of the
office. Also the process that can be
improved from the ground level of
the company can be improved too.
Proper survey will ensure that the
data are collected successfully so
that it becomes easy to engage more
people together. With the help of
proper survey it becomes easy to
analyse the impacts and the
performance that will be created on
the system.
The data collected will further help in
evaluating the performance that will
be offered towards the organization.