Resume: Healthcare Admin, US Navy - Arnold Opoku, Portsmouth VA

This is a resume for Arnold Opoku, targeting a position in healthcare administration. It highlights his career objective, core competencies, and professional skills. His experience includes roles as a Hospital Corpsman/Medical Assistant in the US Navy, a Home Depot Order Fulfillment Associate, and a Passenger Service Manager at Starbow Airline. Educational qualifications include a Bachelor of Arts in Publishing Studies and pursuit of a Master of Science in Healthcare Administration. Certifications range from Medical Assistant to Project Management Expert. Awards and letters of appreciation are also listed, alongside extra-curricular activities and hobbies, presenting a well-rounded profile.

Arnold
Opoku
Address : 3659 Gateway Dr, Portsmouth V A
23703
Tel : [phone]
Email : [e-mail]
CAREER OBJECTIVE
A highly organized and hard-working individual focused in obtaining a position to gain practical experience and to
make use of the possessed interpersonal skills to achieve the required goals for a company that focuses on customer
satisfaction and customer experience.
Core Competencies
 Customer Service
 Cost Efficient
 Conflict Resolution
 Decision Making
 Flexibility
 Effective Listening
Professional Skills
 Excellent written and verbal
communication skills.
 Proper understanding of client
requirements.
 Flexible of accepting pace-driven work
and providing reasonable solutions.
 Optimistic approach to conflict
situations.
 Capable of responding calmly and
courteously during customer
complaints and serious incidents.
 Detailed & Organized
 Analytical Thinking
 Team Work & Cooperation
 Reliability
 Interpersonal Understanding
 Perseverance & Motivation
 Meeting seniors and supervisors
regarding the development of
client servicing.
 Understanding the responsibility of
keeping professional and personal
issues separate.
 Confident towards multi-tasking
without flaws.
Experience
2017 – PRESENT
Hospital Corpsman / Medical Assistant / United
States Navy
 Managing appointment scheduling as well as follow up. Keeping record and
updating patient information into the hospital database.
 Administering and preparing patients for acupuncture procedure.
 Assisting Pain Management doctors with the examination process for more
than 2000 active duty patients.
 In-charge of cleaning and maintaining of exam room and all medical
equipment.

 In-charge of ordering and maintaining stock as well as supervising all supply
inventory.
 Keeping track of the daily patient appointments and responsible of handling
the phone system.
 Keeping track and maintaining record of patient vital signs.
2016 – 2017
Hospital Corpsman / Medical Assistant / United
States Navy: Camp Lejeune, North Carolina
 In charge of supply for PSI.
 Responsible for leading the team for organizing working party and other
events.
 Organizing and supervising fitness training.
2015 – 2016
Home Depot / Order Fulfilment Associate
 Supervising all supply inventories.
 Responsible for accepting appointments for order pick up and handling the
phone system.
 In- charge of maintaining and cleaning customer service area and all
equipment.
2012 – 2015
Passenger Service Manager / Starbow Airline
 Responsible of managing ground operations and control within the
sanctioned budget and alternative agreed guidelines on client base, office
equipment, baggage management and departure scheduling.
 Achieved a 35% increase in customer base for the company by utilizing
effective collection methods and strategies to improve the customer service.
 Responsible for checking passenger compliance with statutory, regulatory
and supervisor requirements as well as recording no legal or regulatory
sanctions during the period.
Educational Qualification
2005-2009
Bachelor of Arts
Publishing Studies / Kwame Nkrumah University of
Science and Technology, Ghana
PURSUING
Master of Science
Healthcare Administration / Southern New
Hampshire University, USA
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Certifications
 Certificate of Medical Assistant
 Certificate of Hospital Corpsman Basic
 Certificate of Field Medical Service Technician
 Certificate of OCS Service Etiquette
 AMDEC: Organizational, Structure, Relationships and Policy Courses
 Certificate of Project Management Expert (PME)
 Certificate of Enlisted Professional Military Education (EPME)
Awards and Letters
 Certificate of Excellence from Six Naval Medical Center Portsmouth
 Letter of Appreciation from NMCP Wall of Excellence
 Letter of Commendation
Other Extra-Curricular Activities
 Member Medical Service Corp Student Executives
 Member American Health Information Management Association
 Member MWR Naval Medical Center Portsmouth
 Member CSADD Naval Medical Center Portsmouth
 Member Diversity Committee Naval Medical Center Portsmouth
Hobbies
 Travelling
 Listening Jazz Music
 Reading
 Team-Sport
 Swimming
 Community Involvement
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