Retail Business: Communication and Information Systems Improvement

This report outlines a plan to enhance communication and information systems within a private retail company. It begins by assessing the existing communication systems, which include meetings, one-to-one sessions, workshops, written notices, telephone communication, and video conferencing. The report then examines the existing information systems for collecting, storing, and sharing information, such as Transaction Processing Systems, Customer Relationship Management Systems, Database Management Systems, and email. The plan proposes improvements including online change readiness surveys, team meetings, employee training, informal gatherings, and the establishment of an organization social media chat box system. To improve information security, the plan suggests controlling access to information, encrypting data, managing file access permissions, developing data protection legislation, and installing firewalls and anti-malware controls. For information storage, the plan recommends assessing record management requirements, implementing filing systems, ensuring data privacy, deploying network caches, incorporating cloud-enabled network caches, and optimizing existing applications. The benefits of this plan include improved data manipulation, comprehensive information storage, faster data retrieval, protection from malware, and enhanced security against unauthorized access. The report concludes with a reference list of academic sources supporting the proposed improvements.

Assignment Title
Name of the Student
Name of the University
Author Note
Private retail company

Existing communication systems
Meetings and conferences for sharing information
 One-to-one meetings
Workshops and training events for employee

Existing communication systems continued…
Written excerpts for notice board and news bulletins
 Telephone for employee communication
Video conferencing

Existing information systems for collecting the
information
Internet and email for distribution of business related
information
 Transaction Processing Systems
Collect data from user inputs
Provide option through which user select the relevant points
Customer Relationship Management Systems
Track customer activities
Data about purchasing trends
Customer inquiries

Existing information systems for storing
information
Database management System (DSMS)
Organize data in a database
Data storage management
Security management
Data transformation and presentation
Backup and recovery management of data
 Store Information System
Store address and contact information
Store equipment and device information
Geographic information
Import/export data through Excel

Existing information systems for sharing
information
E-mailing the data fund with the employees
Preparing presentations regarding the outcomes of
the business
IoT devices
Automation in sharing data through company’s
employee and customers

Plan to improve existing communication
Online Change Readiness Surveys for genuine response
 Team meetings rather than conferences
Anonymous Electronic Feedback

Plan to improve existing communication
continued…
Training to the employee for development in
knowledge base
Informal gatherings twice in a month
Establishment of organization’s social media chat
box system

Plan to improve information security system
Controlling access to information
Encryption of all the data sent through internet source
Encryption can be accomplished through cloud solutions
to meet industry security compliance standards
PCI DSS
AICPA SOC 2
ISO 27001
 File access permission management
Protection from data loss
Protection from unauthorized access
Protection from malware installation

Plan to improve information security system
continued…
Developing legislation for data protection and privacy issues
Regulation for breaching the security compliance standards
Details of compensation once security system gets breached
 Installation of Firewall
Acts as a gateway and detect all suspicious sites
Safeguards data from attack
Blocks Trojans
Anti- malware and spam controls
Save bandwidth and storage space
Eliminate connectivity failures
Additional protections of anti-virus and anti-phishing

Plan to improve information storage system
Assessing your organizations’ Records and Information
Management requirements
Records and Information Management planning includes
Determining Responsibility
Standardizing Company Document
Implementing Filing Systems
Storage of Records
 Implementing Records Privacy and Confidentiality
Data no longer needed can be archived
Password protected database

Plan to improve information storage system
continued…
Deploying network cache
Increases the performance of system without
replacing current data protection policies
Suitable to cache both read and write I/O
Incorporating cloud-enabled network cache
Allow to store a huge amount of data
Offer access to all the member of the employee to
access the data
Optimizing the existing application
Availability of more storage space

Benefits of the plan
Manipulation of huge data
Storing information of all the employees and customers
Faster fetching of data
 Protection from malicious malwares
Protected from suspicious access

Reference List
Chang, V. and Ramachandran, M., 2016. Towards achieving data
security with the cloud computing adoption framework. IEEE
Transactions on Services Computing, 9(1), pp.138-151.
Liu, J.K., Liang, K., Susilo, W., Liu, J. and Xiang, Y., 2016. Two-factor
data security protection mechanism for cloud storage system. IEEE
Transactions on Computers, 65(6), pp.1992-2004.
Liu, Z., Li, T., Li, P., Jia, C. and Li, J., 2018. Verifiable searchable
encryption with aggregate keys for data sharing system. Future
Generation Computer Systems, 78, pp.778-788.
Makeshwar, P.S. and Borse, G., 2017. Improving Security in Group
Based Data Sharing Using Multicast Key Agreement. International
Journal of Engineering Science, 4468.
Mun, M.Y., Kim, D.H., Shilton, K., Estrin, D., Hansen, M. and
Govindan, R., 2014. PDVLoc: A personal data vault for controlled
location data sharing. ACM Transactions on Sensor Networks
(TOSN), 10(4), p.58.