Future Retail vs. Woolworths: A Retail Management Comparison Report

This report provides a comparative analysis of retail management strategies employed by Future Retail Limited in India and Woolworths in Australia. It examines the retail structure, size, and profitability of both companies, highlighting the differences between the organized and unorganized sectors in India versus the more structured retail environment in Australia. The report also discusses potential problems faced by each company, including infrastructural challenges and access to capital for Future Retail, and the need for improved customer experience for Woolworths. Cultural impacts are considered, emphasizing Future Retail's sensitivity to religious diversity in India and Woolworths' efforts to cater to diverse consumer needs in Australia. The report concludes with recommendations for both companies, focusing on leveraging their strengths and addressing their respective challenges to enhance customer loyalty and overall performance. The analysis is supported by a comprehensive list of references.

Retail Management
Name of the Student
Name of the University
Author Note

Introduction
• Booming retail sector in Indian and
Australian market
• 4% of GDP through Australian retail
business
• Diverse in nature through
competition and different goods

Contd…
• Future Retail Limited is one of
the leading Indian retail
business
• Present in may cities and
caters to needs of customers
• Woolworths is one of the oldest
retail chain in Australia
• Caters to more than 400 million
customers

Retail structure
• Organized and unorganized
sector is prevalent in India
• Consists of in-store retailers,
hyper markets and stores in
shopping malls
• Australia has around 140,000
retail business
• Discounted stores and hyper
marts are prevalent

Size and profitability
• India has the fastest
growing economy
• Per capita consumption is
high
• Increase in nuclear families
• Brand consciousness
among customers have
increased
• Increase in the use of digital
media

Contd…
• Increased convenience for
customers through
Australian retail business
• Financial assistance to
consumers through various
incentives
• Woolworths in top 250
companies in retailing sector
• Competition is less

Potential problems
• Lack of execution policy in
India
• Lack of infrastructural
facilities to expand
business
• Access to capital
• Future Retail Limited has
access to FDI

Contd…
• Lack of sustainable business
model in Australia
• Improper knowledge of needs
of customers
• Lack of customer experience
• Woolworths need to increase
the customer experience

Cultural impacts
• India is a land of diverse
culture
• Provides necessary items to
all groups of people
• Does not hamper the
sentiments of different
religious sects
• Future Retail Limited
separates the meat products
that may cause tension in
some religious communities

Contd…
• Australian economy mostly
consists of Christianity
• Provides the products to
other religious sects as well
• Needs and preferences of
the minority group are also
considered
• Woolworths cater to the
nuclear families as well
providing smaller quantities
of goods

Recommendation and
Conclusion
• Future Retail Limited is
providing the goods to
different level of customers
• Caters to different income
level people as well
• Has more than 500 million
loyal customers in India
• Religious perspective is
taken in to account by the
company

Contd…
• Woolworths serve the
Australian consumers by
providing the goods and
products
• Conducts market survey on a
regular basis
• Helps in understanding the
needs
• Differences in product
selection are addressed
properly

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Contd…
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