HOST 1192: Retirement Community Management Case Study Report Analysis

This report addresses case studies in retirement community management, focusing on incident investigation, accident preparedness, and customer complaint resolution. The first case analyzes an incident involving a resident with Alzheimer's, proposing an investigation strategy and solutions incorporating health and safety, design, and human resources principles. The second case examines evacuation procedures during a fire breakout, emphasizing the importance of emergency plans, trained personnel, and clear escape routes. The third case tackles customer service issues in a restaurant setting, suggesting strategies for handling complaints, addressing long-term problems, and improving customer satisfaction. The report emphasizes stakeholder analysis, and the application of design, health and safety, human resources, maintenance, housekeeping, food and beverage, and customer service principles to solve the presented issues. The report adheres to APA formatting and includes references to support the proposed solutions.