BSB50215 Diploma of Business: Manage Return to Work Programs Project

This assignment focuses on the development and implementation of a return to work program within the context of the Ethical Trading Group (ETG). The project requires a review of existing workers compensation procedures, including an assessment of strengths, weaknesses, and recommendations for improvement. Students are tasked with processing a workers compensation claim, including the preparation of necessary correspondence and communication with the insurer and injured employee. A critical component involves conducting a risk assessment and creating a return to work plan in consultation with the employee and their rehabilitation provider. The assignment emphasizes adherence to legislative requirements, the creation of effective communication, and the practical application of return-to-work strategies. Additionally, the assignment includes the creation of email correspondence to relevant parties, such as the HR Manager and the insurer, to ensure the smooth processing of the claim and communication of key information.

BSB50215 - Diploma of Business
BSBHRM509 Manage rehabilitation or return to work programs
Portolio

Assessment outline
All assessment tasks must be completed successfully
Assessment task Word limit
Assessment 1: Auto-mark quiz N/A
Assessment 2: Workers compensation procedures
and plan
1,700 + Video evidence
requirement

Assessment 3: Implementation, monitoring and
review of a return to work plan
1,300+ Video evidence
requirement x 2
There are three assessments of this unit:
1. answer quiz questions online
2. develop workers compensation procedures and a return to work plan for
an injured employee
3. provide evidence of implementing, monitoring and reviewing the return to
work plan for an injured employee
The auto-mark questions (Assessment 1) are stand-alone and must be completed
online; separately from Assessments 2 and 3.
You can complete Assessments 2 and 3 with reference to Ethical Trading Group
or your workplace to complete the assessment. Remember, when using your
workplace, the content and layout of those documents/templates must be similar and
equal to the information required in the templates found in this assessment. Details
of the organisation including can also be downloaded from the ETG website. This
This document will prepare you for proper communication protocols for email and
conducting yourself during the video recorded meetings.
Amplitude briefing
Ethical Trading Group has asked for your assistance with their rehabilitation and
return to work policies and practices. Orsolya Kovac, the Head of Supply Chain is on
annual leave and the Human Resources Manager Jennifer Garcia, has asked you to
support her in carrying out some of Orsolya’s roles and responsibilities until she
returns. Jennifer will be predominately communicating her instruction through
email. Be sure to click on all links in the email they will help you complete the
tasks delegated.
They recently had an incident in their head office when a purchasing officer fell from
a ladder and have asked that you work collaboratively with their new Return to Work
Coordinator through the process of the claim and ensuring that their policies and
procedures are up to date and that there is a system for monitoring and evaluating
rehabilitation and return to work programs.
By successfully completing this final assignment with Ethical Trading Group, and
keeping our clients happy will position you well when other opportunities should arise
in Amplitude.

Assessment 2: Workers compensation
procedures and program
For this assessment you will need to develop a workers compensation procedure
and a return to work program for an injured employee.
Complete this task based on the Ethical Trading Group case study organisation.
Case study information
One of the organisation’s purchasing officers John Francis, had a fall during work on
10th October 20XX. This has resulted in a lateral malleolus fracture to the right leg.
His work is usually based at a computer workstation at Head Office in Sydney. John
is a fulltime employee (38 hours) working from Monday to Friday with some
occasional travel required to suppliers (both interstate and international). Prior to the
incident his manager had discussed with you the need for John to undertake some
further training on the new IT system which has recently been implemented into the
purchasing team. For more information about John and his injury see Appendix 2.
Recently, the HR Manager has created a draft policy and procedure but needs your
assistance to ensure that it is current and clear. Click here to review the ETG
Workers Compensation Policy and Procedure.
Specifications
Your assessment must include each of the parts specified below.
Part A Review the existing workers compensation procedures for the
organisation and explain how they can be improved
Part B Process both the Certificate of Capacity and sick leave claims and
prepare the necessary correspondence to
Part C Record a voicemail message to the rehabilitation provider notifying them
of an employee injury
Part D Conduct a risk assessment
Part E Prepare a return to work plan in consultation with the injured employee
and their rehabilitation provider

Your procedures and program must include the following as a minimum:
Part A – Policy and procedure review (approx. 500 words)
Jennifer
HR Manager
Workers Compensation Policy and Procedures review.
Hi and Welcome back!
We are glad that Sarah has re-appointed you to help us with our manage rehabilitation or return to
work programs.
Your first task is to review ETG’s existing workers compensation policy and procedures (click here),
and assess the strengths and weaknesses (at least two of each) of the ETG’s approach to
rehabilitation and return to works program. Your email must also include:
1. the legislative requirements that need to be met
2. at least 2 recommendations of how policies and procedures are kept up to date
3. who is covered by the policy and procedure
4. at least 2 recommendations for ensuring that ETG maintains a relevant and up to date
insurance policy as required by NSW legislation
5. recommendations for improving the policy and procedure with explanation
Feel free to contact me or send me an email if you have any questions. Alternatively, feel free to
drop by the office any time.
Kind regards,
Jennifer | Human Resources Manager| Ethical Trading Group
Email | jennifer @etg.com.au
Address|500 Fictional St, Sydney NSW 2000
Phone | [phone]
Information in this email is confidential and may be privileged or subject to copyright. It is intended for the exclusive use of the addressee(s).If
you are not an addressee,
do not copy, distribute or otherwise act on the email. If you have received the email in error, please contact the sender immediately and delete
the email.
Complete Part A by using this email template

Copy and paste any accompanying attachments below the email, or submit as an
attachment to assessment using Open college file labelling standards.
Photo Name
(optional)Name
[e-mail]
CC:
Bcc:
Date:
Subject:
Hi,
This email is in regard to the review of the policy and procedures of the
company. After reviewing the policy, there are certain points that I would like to
bring to your notice. First of all, I would like to mention that the overall policy and
procedures are significant and I would like to highlight some of the strengths as
well as weaknesses of the same. As far as rehabilitation is concerned, the
strength is that the company will provide an injury management program. Another
strength of the same is that the employees within the company will get
compensation in case of an injury. But there are also certain weaknesses of the
same, such as in case of psychological injuries, no compensation will not be
provided and the insurer has to start injury management in case the employee is
off from work for more than seven days.
On the other hand, in case of Return to Work, the worker can join their work pre-
injury duties. Total incapacity refers to the condition wherein the employee is not
able to perform any kind of work. The strength for this is that the employee will be
provided leaves so that they can take rest. But the weakness for the same is that
there can be a case wherein the company does not have any replacement for that
employee. In order to ensure that the operations run smoothly, there are certain
legislative requirements that the company will be required to adhere to such as
the Worker’s Compensation Act 1987. Also, I would like to make some
suggestions in order to ensure that the policy and procedures are kept up to date.
First of all, it is recommended that the managers of the company should conduct
brainstorming sessions in order to identify new ideas that can be included in the
policy. It is also recommended that the managers should encourage their team

members to share their thoughts and views. The policy and procedure will cover
the employees of the company. This will help in improving the current policy and
procedure of the company. Lastly, to ensure that ETG maintains a relevant and
up to date policy, it is recommended that the company monitors the websites of
different agencies regularly and also follow the different regulatory agencies on
different platforms.
Thank You.
Kind regards,
Abc | Position| Ethical Trading Group
Email | [e-mail]
Address|500 Fictional St, Sydney NSW 2000
Phone | 123-456-7890
Information in this email is confidential and may be privileged or subject to copyright. It is intended for the exclusive use of the addressee(s).If
you are not an addressee,
do not copy, distribute or otherwise act on the email. If you have received the email in error, please contact the sender immediately and delete
the email.
Part B – Processing a claim
Jennifer Date: 11/10/20XX

Subject: Processing a Workers compensation claim.
Hi
Orsolya Kovacs, the Head of Procurement and Supply Chain is on annual leave for the next 3
weeks. I am going to ask you to step in to support her role as interim Head of Procurement and
Supply Chain and perform other tasks from time to time.
One of our purchasing officers, John Francis, has had a fall during work on 10th October 20XX
resulting in a lateral malleolus fracture to the right leg. Now that your quite familiar with ETG
Workers Compensation Policy and Procedure, use it to help guide you process the claim. For
details in processing claims go to NSW State Insurance Regulatory Authority to confirm their
requirements.
I would like you to:
1. Send an e-mail to the insurer providing the required information about the claim this
includes completing an Allianz Workers injury claim form (click here) and the completed
Certificate of Capacity form (click here)
2. Send an email to Francis explaining the workers compensation claim process and
requesting him to complete or sign any documents. The claim has been accepted by
Allianz.
I have attached ETG workers compensation procedure here as a reference for processing
procedures.
Please cc me on your email. Feel free to contact me or send me an email if you have any
questions. Alternatively, feel free to drop by the office any time.
Kind regards,
Jennifer | Human Resources Manager| Ethical Trading Group
Email | jennifer @etg.com.au
Address|500 Fictional St, Sydney NSW 2000
Phone | 123-456-7890
Information in this email is confidential and may be privileged or subject to copyright. It is intended for the exclusive use of the addressee(s).If
you are not an addressee,
do not copy, distribute or otherwise act on the email. If you have received the email in error, please contact the sender immediately and
delete the email.
Complete Part B – Email 1 by using this email template
Copy and paste any accompanying attachments below the email, or submit as an
attachment to assessment using Open college file labelling standards.

Photo Name
(optional)Name
[e-mail]
CC:
Bcc:
Date:
Subject:
Dears,
This is to inform you about the worker’s Injury Claim of the Ethical Trading Group.
Injury refers to a personal injury that arises out of employment. As per the claim,
all questions on the employee’s report must be completed in order to determine
the claim. It is important that the claim must cooperate with the insurer fully in
respect to the claim. Please find attached the completed Allianz Workers injury
claim form for your reference. In case of any questions, feel free to contact me.
Thank You.
Kind regards,
name | Position| Ethical Trading Group
Email | [e-mail]
Address|500 Fictional St, Sydney NSW 2000
Phone | 123-456-7890
Information in this email is confidential and may be privileged or subject to copyright. It is intended for the exclusive use of the addressee(s).If
you are not an addressee,
do not copy, distribute or otherwise act on the email. If you have received the email in error, please contact the sender immediately and delete
the email.
Complete Part B – Email 2 by using this email template
Copy and paste any accompanying attachments below the email, or submit as an
attachment to assessment using Open college file labelling standards.

Photo Name
(optional)Name
[e-mail]
CC:
Bcc:
Date:
Subject:
Dears,
Hope you are doing well.
Since Orsolya Kovacs, the Head of Procurement and Supply Chain is on annual
leave for the next 3 weeks. I have stepped in to support her role as interim for the
same. This is to inform you that your compensation claim has been accepted by
the Allianz. The process for worker’s compensation claim will require you to fill
some paperwork. Also, you will have to fill in the claim form with the help of an
insurer. You will be required to comply with state law in order to report your injury.
Also, it is important for you to receive a written confirmation from the insurer that
the claim has been accepted. In case you have any questions, feel free to reach
out to me.
Thank You.
Kind regards,
Kind regards,
name | Position| Ethical Trading Group
Email | [e-mail]
Address|500 Fictional St, Sydney NSW 2000
Phone | 123-456-7890
Information in this email is confidential and may be privileged or subject to copyright. It is intended for the exclusive use of the addressee(s).If
you are not an addressee,
do not copy, distribute or otherwise act on the email. If you have received the email in error, please contact the sender immediately and delete

the email.
Part C – Notifying the rehabilitation provider (audio recording)
Jennifer
[e-mail]
Date:12/10/20XX
Subject: Schedule meeting with rehabilitation provider
Hi
You are doing a great job handling John’s worker’s compensation dispute.
We need to prepare for John’s return to work. OT Network is our contracted rehabilitation
consultants specialising in Occupational Therapy and have a very good track record in
successfully empowering injured workers for returning to work.
Please call them to schedule a joint meeting for the first or second day John returns to work, and
provide them all the necessary background information and documents. If they are not available,
leave a voicemail message (include the recording in your submission). I have call tips for you here.
Kind regards,
Jennifer | Human Resources Manager| Ethical Trading Group
Email | jennifer @etg.com.au
Address|500 Fictional St, Sydney NSW 2000
Phone | [phone]
Information in this email is confidential and may be privileged or subject to copyright. It is intended for the exclusive use of the addressee(s).If
you are not an addressee,
do not copy, distribute or otherwise act on the email. If you have received the email in error, please contact the sender immediately and delete

the email.
Part D - Risk assessment (approx. 300 words)
Jennifer
HR Manager [e-mail]
Perform a risk assessment
Hi
Before we complete a Return to Work (RTW) plan for John, it will be important that we perform a
risk assessment and adapt his work environment to ensure that he can carry out suitable duties
safely. He will be using crutches and cannot be seated for more than two hours at a time. This
could entail risks for John and his team member.
Here at ETG, it is our standard procedure to conduct a risk assessment so that staff are as
productive and comfortable as possible while they are returning to work. Please conduct a risk
assessment of John’s current work environment and workstation using the attached Risk
assessment (Appendix 2). Identify at least 3 risks and provide recommendations for controls for
each risk identified.
Feel free to contact me or send me an email if you have any questions. Alternatively, feel free to
drop by the office any time.
Kind regards,
Jennifer | Human Resources Manager| Ethical Trading Group
Email | jennifer @etg.com.au
Address|500 Fictional St, Sydney NSW 2000
Phone | [phone]
Information in this email is confidential and may be privileged or subject to copyright. It is intended for the exclusive use of the addressee(s).If
you are not an addressee,
do not copy, distribute or otherwise act on the email. If you have received the email in error, please contact the sender immediately and delete
the email.