BSB50215 Diploma of Business: Manage Return to Work Programs Project

This assignment focuses on the development and implementation of a return to work program within the context of the Ethical Trading Group (ETG). The project requires a review of existing workers compensation procedures, including an assessment of strengths, weaknesses, and recommendations for improvement. Students are tasked with processing a workers compensation claim, including the preparation of necessary correspondence and communication with the insurer and injured employee. A critical component involves conducting a risk assessment and creating a return to work plan in consultation with the employee and their rehabilitation provider. The assignment emphasizes adherence to legislative requirements, the creation of effective communication, and the practical application of return-to-work strategies. Additionally, the assignment includes the creation of email correspondence to relevant parties, such as the HR Manager and the insurer, to ensure the smooth processing of the claim and communication of key information.

BSB50215 - Diploma of Business
BSBHRM509 Manage rehabilitation or return to work programs
Portolio

Assessment outline
All assessment tasks must be completed successfully
Assessment task Word limit
Assessment 1: Auto-mark quiz N/A
Assessment 2: Workers compensation procedures
and plan
1,700 + Video evidence
requirement

Assessment 3: Implementation, monitoring and
review of a return to work plan
1,300+ Video evidence
requirement x 2
There are three assessments of this unit:
1. answer quiz questions online
2. develop workers compensation procedures and a return to work plan for
an injured employee
3. provide evidence of implementing, monitoring and reviewing the return to
work plan for an injured employee
The auto-mark questions (Assessment 1) are stand-alone and must be completed
online; separately from Assessments 2 and 3.
You can complete Assessments 2 and 3 with reference to Ethical Trading Group
or your workplace to complete the assessment. Remember, when using your
workplace, the content and layout of those documents/templates must be similar and
equal to the information required in the templates found in this assessment. Details
of the organisation including can also be downloaded from the ETG website. This
This document will prepare you for proper communication protocols for email and
conducting yourself during the video recorded meetings.
Amplitude briefing
Ethical Trading Group has asked for your assistance with their rehabilitation and
return to work policies and practices. Orsolya Kovac, the Head of Supply Chain is on
annual leave and the Human Resources Manager Jennifer Garcia, has asked you to
support her in carrying out some of Orsolya’s roles and responsibilities until she
returns. Jennifer will be predominately communicating her instruction through
email. Be sure to click on all links in the email they will help you complete the
tasks delegated.
They recently had an incident in their head office when a purchasing officer fell from
a ladder and have asked that you work collaboratively with their new Return to Work
Coordinator through the process of the claim and ensuring that their policies and
procedures are up to date and that there is a system for monitoring and evaluating
rehabilitation and return to work programs.
By successfully completing this final assignment with Ethical Trading Group, and
keeping our clients happy will position you well when other opportunities should arise
in Amplitude.

Assessment 2: Workers compensation
procedures and program
For this assessment you will need to develop a workers compensation procedure
and a return to work program for an injured employee.
Complete this task based on the Ethical Trading Group case study organisation.
Case study information
One of the organisation’s purchasing officers John Francis, had a fall during work on
10th October 20XX. This has resulted in a lateral malleolus fracture to the right leg.
His work is usually based at a computer workstation at Head Office in Sydney. John
is a fulltime employee (38 hours) working from Monday to Friday with some
occasional travel required to suppliers (both interstate and international). Prior to the
incident his manager had discussed with you the need for John to undertake some
further training on the new IT system which has recently been implemented into the
purchasing team. For more information about John and his injury see Appendix 2.
Recently, the HR Manager has created a draft policy and procedure but needs your
assistance to ensure that it is current and clear. Click here to review the ETG
Workers Compensation Policy and Procedure.
Specifications
Your assessment must include each of the parts specified below.
Part A Review the existing workers compensation procedures for the
organisation and explain how they can be improved
Part B Process both the Certificate of Capacity and sick leave claims and
prepare the necessary correspondence to
Part C Record a voicemail message to the rehabilitation provider notifying them
of an employee injury
Part D Conduct a risk assessment
Part E Prepare a return to work plan in consultation with the injured employee
and their rehabilitation provider

Your procedures and program must include the following as a minimum:
Part A – Policy and procedure review (approx. 500 words)
Jennifer
HR Manager
Workers Compensation Policy and Procedures review.
Hi and Welcome back!
We are glad that Sarah has re-appointed you to help us with our manage rehabilitation or return to
work programs.
Your first task is to review ETG’s existing workers compensation policy and procedures (click here),
and assess the strengths and weaknesses (at least two of each) of the ETG’s approach to
rehabilitation and return to works program. Your email must also include:
1. the legislative requirements that need to be met
2. at least 2 recommendations of how policies and procedures are kept up to date
3. who is covered by the policy and procedure
4. at least 2 recommendations for ensuring that ETG maintains a relevant and up to date
insurance policy as required by NSW legislation
5. recommendations for improving the policy and procedure with explanation
Feel free to contact me or send me an email if you have any questions. Alternatively, feel free to
drop by the office any time.
Kind regards,
Jennifer | Human Resources Manager| Ethical Trading Group
Email | jennifer @etg.com.au
Address|500 Fictional St, Sydney NSW 2000
Phone | [phone]
Information in this email is confidential and may be privileged or subject to copyright. It is intended for the exclusive use of the addressee(s).If
you are not an addressee,
do not copy, distribute or otherwise act on the email. If you have received the email in error, please contact the sender immediately and delete
the email.
Complete Part A by using this email template

Copy and paste any accompanying attachments below the email, or submit as an
attachment to assessment using Open college file labelling standards.
Photo Name
(optional)Name
[e-mail]
CC:
Bcc:
Date:
Subject:
Hi,
This email is in regard to the review of the policy and procedures of the
company. After reviewing the policy, there are certain points that I would like to
bring to your notice. First of all, I would like to mention that the overall policy and
procedures are significant and I would like to highlight some of the strengths as
well as weaknesses of the same. As far as rehabilitation is concerned, the
strength is that the company will provide an injury management program. Another
strength of the same is that the employees within the company will get
compensation in case of an injury. But there are also certain weaknesses of the
same, such as in case of psychological injuries, no compensation will not be
provided and the insurer has to start injury management in case the employee is
off from work for more than seven days.
On the other hand, in case of Return to Work, the worker can join their work pre-
injury duties. Total incapacity refers to the condition wherein the employee is not
able to perform any kind of work. The strength for this is that the employee will be
provided leaves so that they can take rest. But the weakness for the same is that
there can be a case wherein the company does not have any replacement for that
employee. In order to ensure that the operations run smoothly, there are certain
legislative requirements that the company will be required to adhere to such as
the Worker’s Compensation Act 1987. Also, I would like to make some
suggestions in order to ensure that the policy and procedures are kept up to date.
First of all, it is recommended that the managers of the company should conduct
brainstorming sessions in order to identify new ideas that can be included in the
policy. It is also recommended that the managers should encourage their team

members to share their thoughts and views. The policy and procedure will cover
the employees of the company. This will help in improving the current policy and
procedure of the company. Lastly, to ensure that ETG maintains a relevant and
up to date policy, it is recommended that the company monitors the websites of
different agencies regularly and also follow the different regulatory agencies on
different platforms.
Thank You.
Kind regards,
Abc | Position| Ethical Trading Group
Email | [e-mail]
Address|500 Fictional St, Sydney NSW 2000
Phone | 123-456-7890
Information in this email is confidential and may be privileged or subject to copyright. It is intended for the exclusive use of the addressee(s).If
you are not an addressee,
do not copy, distribute or otherwise act on the email. If you have received the email in error, please contact the sender immediately and delete
the email.
Part B – Processing a claim
Jennifer Date: 11/10/20XX

Subject: Processing a Workers compensation claim.
Hi
Orsolya Kovacs, the Head of Procurement and Supply Chain is on annual leave for the next 3
weeks. I am going to ask you to step in to support her role as interim Head of Procurement and
Supply Chain and perform other tasks from time to time.
One of our purchasing officers, John Francis, has had a fall during work on 10th October 20XX
resulting in a lateral malleolus fracture to the right leg. Now that your quite familiar with ETG
Workers Compensation Policy and Procedure, use it to help guide you process the claim. For
details in processing claims go to NSW State Insurance Regulatory Authority to confirm their
requirements.
I would like you to:
1. Send an e-mail to the insurer providing the required information about the claim this
includes completing an Allianz Workers injury claim form (click here) and the completed
Certificate of Capacity form (click here)
2. Send an email to Francis explaining the workers compensation claim process and
requesting him to complete or sign any documents. The claim has been accepted by
Allianz.
I have attached ETG workers compensation procedure here as a reference for processing
procedures.
Please cc me on your email. Feel free to contact me or send me an email if you have any
questions. Alternatively, feel free to drop by the office any time.
Kind regards,
Jennifer | Human Resources Manager| Ethical Trading Group
Email | jennifer @etg.com.au
Address|500 Fictional St, Sydney NSW 2000
Phone | 123-456-7890
Information in this email is confidential and may be privileged or subject to copyright. It is intended for the exclusive use of the addressee(s).If
you are not an addressee,
do not copy, distribute or otherwise act on the email. If you have received the email in error, please contact the sender immediately and
delete the email.
Complete Part B – Email 1 by using this email template
Copy and paste any accompanying attachments below the email, or submit as an
attachment to assessment using Open college file labelling standards.

Photo Name
(optional)Name
[e-mail]
CC:
Bcc:
Date:
Subject:
Dears,
This is to inform you about the worker’s Injury Claim of the Ethical Trading Group.
Injury refers to a personal injury that arises out of employment. As per the claim,
all questions on the employee’s report must be completed in order to determine
the claim. It is important that the claim must cooperate with the insurer fully in
respect to the claim. Please find attached the completed Allianz Workers injury
claim form for your reference. In case of any questions, feel free to contact me.
Thank You.
Kind regards,
name | Position| Ethical Trading Group
Email | [e-mail]
Address|500 Fictional St, Sydney NSW 2000
Phone | 123-456-7890
Information in this email is confidential and may be privileged or subject to copyright. It is intended for the exclusive use of the addressee(s).If
you are not an addressee,
do not copy, distribute or otherwise act on the email. If you have received the email in error, please contact the sender immediately and delete
the email.
Complete Part B – Email 2 by using this email template
Copy and paste any accompanying attachments below the email, or submit as an
attachment to assessment using Open college file labelling standards.

Photo Name
(optional)Name
[e-mail]
CC:
Bcc:
Date:
Subject:
Dears,
Hope you are doing well.
Since Orsolya Kovacs, the Head of Procurement and Supply Chain is on annual
leave for the next 3 weeks. I have stepped in to support her role as interim for the
same. This is to inform you that your compensation claim has been accepted by
the Allianz. The process for worker’s compensation claim will require you to fill
some paperwork. Also, you will have to fill in the claim form with the help of an
insurer. You will be required to comply with state law in order to report your injury.
Also, it is important for you to receive a written confirmation from the insurer that
the claim has been accepted. In case you have any questions, feel free to reach
out to me.
Thank You.
Kind regards,
Kind regards,
name | Position| Ethical Trading Group
Email | [e-mail]
Address|500 Fictional St, Sydney NSW 2000
Phone | 123-456-7890
Information in this email is confidential and may be privileged or subject to copyright. It is intended for the exclusive use of the addressee(s).If
you are not an addressee,
do not copy, distribute or otherwise act on the email. If you have received the email in error, please contact the sender immediately and delete

the email.
Part C – Notifying the rehabilitation provider (audio recording)
Jennifer
[e-mail]
Date:12/10/20XX
Subject: Schedule meeting with rehabilitation provider
Hi
You are doing a great job handling John’s worker’s compensation dispute.
We need to prepare for John’s return to work. OT Network is our contracted rehabilitation
consultants specialising in Occupational Therapy and have a very good track record in
successfully empowering injured workers for returning to work.
Please call them to schedule a joint meeting for the first or second day John returns to work, and
provide them all the necessary background information and documents. If they are not available,
leave a voicemail message (include the recording in your submission). I have call tips for you here.
Kind regards,
Jennifer | Human Resources Manager| Ethical Trading Group
Email | jennifer @etg.com.au
Address|500 Fictional St, Sydney NSW 2000
Phone | [phone]
Information in this email is confidential and may be privileged or subject to copyright. It is intended for the exclusive use of the addressee(s).If
you are not an addressee,
do not copy, distribute or otherwise act on the email. If you have received the email in error, please contact the sender immediately and delete

the email.
Part D - Risk assessment (approx. 300 words)
Jennifer
HR Manager [e-mail]
Perform a risk assessment
Hi
Before we complete a Return to Work (RTW) plan for John, it will be important that we perform a
risk assessment and adapt his work environment to ensure that he can carry out suitable duties
safely. He will be using crutches and cannot be seated for more than two hours at a time. This
could entail risks for John and his team member.
Here at ETG, it is our standard procedure to conduct a risk assessment so that staff are as
productive and comfortable as possible while they are returning to work. Please conduct a risk
assessment of John’s current work environment and workstation using the attached Risk
assessment (Appendix 2). Identify at least 3 risks and provide recommendations for controls for
each risk identified.
Feel free to contact me or send me an email if you have any questions. Alternatively, feel free to
drop by the office any time.
Kind regards,
Jennifer | Human Resources Manager| Ethical Trading Group
Email | jennifer @etg.com.au
Address|500 Fictional St, Sydney NSW 2000
Phone | [phone]
Information in this email is confidential and may be privileged or subject to copyright. It is intended for the exclusive use of the addressee(s).If
you are not an addressee,
do not copy, distribute or otherwise act on the email. If you have received the email in error, please contact the sender immediately and delete
the email.

Appendix 2: Risk assessment template

Tasks Hazards Associated
risks Existing risk
controls
Risk rating with existing
controls *
Additional risk controls required
Risk Rating with additional
controls *
Cons
eque
nces
Likeli
hood
Risk
rating
Conseq
uences
Likelih
ood
Risk
rating
Review the
workstation
Improperly
adjusted
chairs and
tables,
frequent
lifting
Pain in the
back
Conduct
regular
meetings with
the team
members in
order to ensure
that the
workers do not
face any
trouble at the
workplace
The
exist
ing
risk
contr
ol
are
not
very
effec
tive
and
can
lead
to
mor
e
probl
ems
for
the
work
worn
.
Mod
erat
e
7
Comfortable chair will be provided
in order to ensure that the risks
are eliminated
Additio
nal risk
control
s will
help in
elimina
ting
the
risks
Low 8
Monitor the
body position
Increased
pain
Long-term
complicatio
ns
A flexible
working
environment is
offered at the
workplace.
Regular short
breaks are also
offered to the
Long
-
term
cons
eque
nces
to
healt
High 6
A special chair should be provided
to the concerned employee in
order to ensure that any further
risks are eliminated. Mode
rate 7

Part E – Return to work plan (video recording)
Jennifer
[e-mail]
Date: 11/10/20XX
Subject: Return to work plan
Hi
Thank you for completing the risk assessment for John’s return to work.
Your next steps are to create a return to work plan for John that incorporates the controls identified
in the risk assessment and the return to work restrictions Dr. Kinsella has outlined in the Certificate
for Capacity. Be sure that the controls identified do not interfere with Johns recovery as directed
by Dr Kinsella but enable him to be as productive in his role while on the job. To prepare for your
meeting, I recommend the following:
1. Using the Certificate of Capacity provided by Dr. Kinsella, and the risk assessment
prepare a Return to work plan (RTW) (Appendix 1).
2. Meet with John and our Occupational Therapist (rehabilitation provider) to confirm that:
a. the proposed risk controls will not hinder Johns productivity
b. the proposed RTW plan (and controls) meets the work restrictions outlined in the
Certificate of Capacity.
3. Adjust the plan accordingly, if necessary based on the consultation of OT network.
I have meeting tips that will ensure your meeting is engaging and organised as possible. Click
here.
Kind regards,
Jennifer | Human Resources Manager| Ethical Trading Group
Email | jennifer @etg.com.au
Address|500 Fictional St, Sydney NSW 2000
Phone | [phone]
Information in this email is confidential and may be privileged or subject to copyright. It is intended for the exclusive use of the addressee(s).If
you are not an addressee,
do not copy, distribute or otherwise act on the email. If you have received the email in error, please contact the sender immediately and delete
the email.
<<insert student name & ID>>
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35788/02
Open Colleges
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Evidence requirement:
1) You must complete a final Return to Work plan with this assessment that
incorporates the controls of your risk assessment – Part D and any
improvements outlined by the rehabilitation provider. You do not need to show
before and after changes to the RTW plan, only a final RTW plan. The
template can be found in Appendix 1, or by clicking here.
2) You must provide video evidence of a meeting you facilitated between the
injured employee and their rehabilitation provider that demonstrates you
facilitating a conversation to address the points in the email. You may choose
to do this in the workplace or in a simulated environment following the process
below.
Your meeting should be conducted as a simulated scenario on ETG meeting room or
premises.
You are to submit a face to face meeting with the John and the rehabilitation
provider that is between 5- 8 minutes long.
Information for the person acting as the injured employee is provided in Appendix 4:
Briefing Notes (Injured worker) and for the rehabilitation provider in Appendix 5:
Briefing Notes (Rehabilitation provider). Provide these notes to the persons
acting in these roles so they have a clear understanding of the role play
requirements.
Please review the ETG Employee Guidance Materials to understand ETG’s
communication procedures to prepare you for this meeting Suggested topics are:
 Effective communication
 Ten steps to effective listening
 Verbal communication
 Using ETG communication channels
 Presentations
Note: You must ensure you obtain appropriate approvals to conduct and record a
meeting in this setting, so the meeting participants must sign the Appendix 6:
<<insert student name & ID>>
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Audio/Video Recording Consent Form and you must submit the signed form with
your assessment.
You must have an introductory statement at the commencement of your recording
stating your name, student ID, Qualification and assessment number, along with the
task which you are recording.
During your conservation, you must:
 advise the injured employee of the outcome of their claim
 work collaboratively to develop the return to work plan
 establish the rehabilitation program
Note: provide at least one reference to liaising with the doctor and the worker’s
compensation authority in developing the return to work plan during the recording
<<insert student name & ID>>
E1341 - BSB50215 Diploma of Business
35788/02
Open Colleges
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Checklist
You must complete and submit the following.
Assessment 2
Written response for Part A
 Completed policy and procedure review
Written response for Part B
 Completed emails x2
 Completed Certificate of Capacity
 Completed injury claim form
Oral response for Part C
 Completed audio recording (2 mins)
Written response for Part D
 Completed risk assessment (Appendix 2)
Written & Oral response for Part E
 Completed Return to work plan (appendix 1)
 Completed video recording of meeting (5-8 mins)
 Completed Consent form (Appendix 6)
<<insert student name & ID>>
E1341 - BSB50215 Diploma of Business
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Open Colleges
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Appendix 1: Return to work program template (approx. 350 words)
Details
These return to work arrangements are for:
Name of worker Claim number
John 124659
Pre-injury work:
Job title Days/hours of work
Purchasing Officer 38
Location
London
Name of employer
Return to Work Arrangements
Duties or tasks to be undertaken
Describe the specific duties and tasks required. Include any physical and other requirements, e.g. lifting, sitting,
rotation of tasks, etc.
The main responsibilities of the purchasing officer, John include researching about potential vendors, comparing the
different offers from the suppliers, negotiating contract terms and tracking the orders to ensure that they are delivered in
a timely manner. His job also requires sometimes travelling outdoors to the suppliers.
Workplace supports, aids or modifications to be provided
Describe workplace supports, aids or modifications, e.g. rest breaks, buddy system, special tools, equipment, training,
etc.
At the workplace, regular rest breaks are offered to the employees in order to give them some time so that they can
refresh themselves. Apart from this, regular training is also offered to provide an opportunity to the employees to acquire
new skills and enhance their existing knowledge.
<<insert student name & ID>>
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Open Colleges
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Specific duties or tasks to be avoided
Describe the specific duties and tasks that are to be avoided or restricted, e.g. no loading pallets, tasks that are only to
be undertaken with the assistance of another worker.
John will have to avoid certain tasks and duties such as lifting any heavy equipment as well as travelling to the
suppliers. This will help him in recovering faster.
Medical restrictions
Describe the restrictions on the most recent Certificate of Capacity or from other sources, e.g. phone call with the
worker’s doctor or healthcare provider, other medical information provided by the WorkSafe Agent. From what date or
period(s) do these restrictions apply?
Some of the other restrictions will include not working more than 2 hours constantly.
Hours of work
It is recommended that reduced hours are gradually increased where appropriate.
Week 1 Mon Tue Wed Thu Fri Sat Sun Total p/w
4 4 5 5 5 6
Week 2 Mon Tue Wed Thu Fri Sat Sun Total p/w
5 5 6 6 6 6
Week 3 Mon Tue Wed Thu Fri Sat Sun Total p/w
4 4 5 5 6 6
Week 4 Mon Tue Wed Thu Fri Sat Sun Total p/w
5 5 5 6 6 6
Work location
(address, team, department) Start date:
Supervisor
(name, position, phone number) Review date:
Prepared by
(name, position, phone number) Date prepared:
<<insert student name & ID>>
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Signature of key people involved
Worker – I will participate in these return to work arrangements.
Name Phone Signed Date
Return to Work Coordinator – I will monitor and review these return to work arrangements.
Name Phone Signed Date
Supervisor – I will implement these return to work arrangements in the work area.
Name Phone Signed Date
Doctor – These return to work arrangements are consistent with the worker’s capacity.
Name Phone Signed Date
Human Resources Manager – Final approval
Name Phone Signed Date
Leave blank. Assessor is to sign
here upon approval of
Assessment 3 Part B
Leave blank.
Assessor is to date
here upon approval
for Assessment 3
Part B.
Notes/additional information
If there is any additional information you wish to include in this form, please attach any supporting documentation, e.g.
medical reports, position description, photos etc.
<<insert student name & ID>>
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Appendix 2: Risk assessment template
Tasks Hazards Associated
risks Existing risk
controls
Risk rating with existing
controls * Additional risk controls
required
Risk rating with additional
controls *
C L R C L R
<<insert student name & ID>>
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Appendix 3: Email template
Photo Name
(optional)Name
[e-mail]
CC:
Bcc:
Date:
Subject:
Body
Kind regards,
name | Position| Ethical Trading Group
Email | [e-mail]
Address|500 Fictional St, Sydney NSW 2000
Phone | 123-456-7890
Information in this email is confidential and may be privileged or subject to copyright. It is intended for the exclusive use of the addressee(s).If
you are not an addressee,
do not copy, distribute or otherwise act on the email. If you have received the email in error, please contact the sender immediately and delete
the email.
<<insert student name & ID>>
E1341 - BSB50215 Diploma of Business
35788/02
Open Colleges
Page 24 of 30

Appendix 4: Briefing Notes (Injured worker)
Please supply the following information to the person playing the role of the injured worker.
NOTES – for role play participant
You are playing the role of John Francis a 40-year-old male. You are a purchasing officer at Ethical
Trading Group.
You recently suffered an injury at work. On Wednesday, 10 October at 10.00am, you were using a
ladder to reach some files which you were in the process of digitising as the team has a new IT
system. You were negotiating the ladder when you slipped from the rung and fell over a metre,
landing awkwardly on your right leg and sustaining a fracture. The incident was witnessed by the
other three purchasing officers who all gave their account of the incident showing that the
mechanism of injury was as you stated. You were taken to a local hospital at 10.30am where an X-
Ray was taken. The X-Ray confirmed that there was a lateral malleolus fracture to the right leg –
these injuries occur when the ankle twists or bends awkwardly and the inner (medial) side of the
ankle is unaffected; thus, confirming the mechanism of injury.
You also consented to, and did see, Ethical Trading Groups preferred doctor. Dr Kinsella reviewed
you and prepared a report. The report stated that a support boot (not cast) can be placed on your
ankle and that the use of crutches will assist you with mobility. You should avoid movement for the
first week after the incident. Dr Kinsella then made stipulations regarding your return to work and
supplied a Workers Compensation Medical Certificate with the following restrictions and
endorsements.
 You will not be fit for work from 10 October to 17 October, inclusive.
 You will see Dr Kinsella on 17 October to check progress and to see whether you can
commence suitable duties.
Clearance was given for the injured employee to commence suitable duties on the 18 October, with
the following restrictions:
 Not to be seated in the same position for periods exceeding two hours.
 Not to walk on the crutches up and down large number of stairs (one flight of stairs
maximum) or for a distance exceeding 100 metres.
 For the period from 18 October to 18 November, not work for more than four hours per day.
 Commence physiotherapy as soon as the support boot is removed on 18 November.
For this activity, the learner will facilitate a meeting with you and the rehabilitation provider to plan
your return to work. You will be asked to assist in recommendations for improving the return to
work plan.
There are some recommendations that can be made to my return-to-work plan in order
to ensure that it is flexible based on my condition. I would require a flexible chair at the
workplace so that my back does not hurt. Also, I want some leniency if I face any trouble at
the workplace such as pain or if I am uncomfortable, I would like the managers to give me a
day off. This is because if I continue working in the same condition, my pain would increase
and this can have a long-term impact on my overall health as an individual.
<<insert student name & ID>>
E1341 - BSB50215 Diploma of Business
35788/02
Open Colleges
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Appendix 5: Briefing Notes (Rehabilitation provider)
Please supply the following information to the person playing the role of the rehabilitation provider.
NOTES – for role play participant
You are playing the role of the rehabilitation provider. You are working on a case with an injured
employee, a 40-year-old male.
On Wednesday, 10 October at 10.00am, he was using a ladder. He was negotiating the ladder
when he slipped from the rung and fell over a metre, landing awkwardly on his right leg and
sustaining a fracture. The incident was witnessed by six employees who all gave their account of
the incident showing that the mechanism of injury was as the injured employee stated. John was
taken to a local hospital at 10.30am where an X-Ray was taken. The X-Ray confirmed that there
was a lateral malleolus fracture to the right leg – these injuries occur when the ankle twists or
bends awkwardly and the inner (medial) side of the ankle is unaffected – thus confirming the
mechanism of injury.
John also consented to, and was seen by, Ethical Trading Groups preferred doctor. Dr Kinsella
reviewed John and prepared a report. The report stated that a support boot (not cast) can be
placed on his ankle and the use of crutches would assist John with mobility. He should avoid
movement for the first week after the incident. Dr Kinsella then made stipulations regarding the
return to work of the injured employee and supplied a Workers Compensation Medical Certificate
with the following restrictions and endorsements.
 He will not be fit for work from 10 October to 17 October, inclusive.
 He will see Dr Kinsella on 17 October to check progress and to see if the injured employee
can commence suitable duties.
Clearance was given for the injured employee to commence suitable duties on 18 October, with the
following restrictions:
 Not to be seated in the same position for periods exceeding two hours.
 Not to walk on the crutches up and down large number of stairs (one flight of stairs
maximum) or for a distance exceeding 100 metres.
 For the period from 18 October to 18 November, not work for more than four hours per day.
 Commence physiotherapy as soon as the support boot is removed on 18 November.
For this activity, the learner will facilitate a meeting with you and the injured employee to plan
John’s return to work. You will be asked to assist in improving the proposed return to work plan.
The following information can be offered in response (although you may make up your own
responses as well).
<<insert student name & ID>>
E1341 - BSB50215 Diploma of Business
35788/02
Open Colleges
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Appendix 6: Audio/Video Recording Consent Form
BSB50215 - Diploma of Business E1341
BSBHRM509 Manage rehabilitation or return to work programs 35788/02
Learner’s name: __________________ Date: ________________
Participant’s name Signature
By signing this form, you have consented to participating in a recording.
<<insert student name & ID>>
E1341 - BSB50215 Diploma of Business
35788/02
Open Colleges
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Appendix 7: Assessor Observation Report
The assessor must complete this observation checklist when assessing the submitted video
presentation. Assessors must notate specific behaviours, verbal or non-verbal communication
observed for each criteria listed, and provide constructive feedback for improvement where
behaviours or verbal or non-verbal communication were not sufficient.
Trainer/Assessor
Name:
Student Name:
Date:
Criteria Comments
The learner has:
 Played an active role in facilitating effective with at least 2
participants
 Provided accurate, valid and sufficient answers that has
influenced behaviour or choices
The learner has:
 Introduced themselves
 State the purpose of the meeting and meeting
outcomes/objectives so as to achieve a successful return
to work.
 Included that the claim has been accepted after the
dispute.
 Discuss John’s period of absence, when he will return, who
will be covering for him while away.
 Discuss the details of the return to work and any
assistance that will be necessary from the rehabilitation
provider.
 Discuss the return to work program which can include:
o Temporary job redesign
o reduced hours
o alternative duties
in the light of Dr. Kinsella’s medical advice.
 Develop and ask at least two questions for both the OT and
for John that encourages consultation and interaction in the
meeting. See the ETG Employee Guidance materials
 Gain agreement from employee and OT that the RTW is
appropriate and will meet the objectives ensuring a
successful return to work.
 Student has taken notes to denote changes to currently
proposed RTW plan
 Be sure to establish regular contact between the injured
and rehabilitation provider (i.e. dates and or frequency of
visits to rehab provider)
<<insert student name & ID>>
E1341 - BSB50215 Diploma of Business
35788/02
Open Colleges
Page 28 of 30

The learner has:
 Applied appropriate communication strategies, and
conventions according to organisational procedures and
protocols.
 Applies listening and questioning techniques to confirm
understanding (i.e. open-ended, closed ended questions,
paraphrases understanding)
 Collaborates with others to achieve joint outcomes.
o Asks for ideas or opinions
o Acknowledges ideas or opinions
o Establishes mutually agreed upon objectives, next
actions, timelines, etc.
 Built rapport to establish effective working relationship.
o Expresses interest in persons role
o Acknowledges challenges, issues they face
o Demonstrates empathy
 Taken responsibility in facilitating conversation that:
 Changed or altered participants thinking, behaviour or
action
<<insert student name & ID>>
E1341 - BSB50215 Diploma of Business
35788/02
Open Colleges
Page 29 of 30

Appendix 8: Assessor Audio Observation Report (Part C)
The assessor must complete this observation checklist when assessing the submitted video
presentation. Assessors must notate specific behaviours, verbal or non-verbal communication
observed for each criteria listed, and provide constructive feedback for improvement where
behaviours or verbal or non-verbal communication were not sufficient.
Trainer/Assessor
Name:
Student Name:
Date:
Criteria Comments
The learner has:
 Introduced themselves clearly identifying name and role
with ETG.
 The purpose of your call including the current Return to
work plan objectives.
 The services you are seeking (request at least two)
 The information you will be sending via email
 Request for phone call to discuss the details of the meeting
and a proposed meeting date and time.
 Your contact details
 Use appropriate ETG vocabulary and speak professionally.
Review ETG Employee Guidance materials for details on
ETG communication standards.
 Recording is less than 2 minutes
<<insert student name & ID>>
E1341 - BSB50215 Diploma of Business
35788/02
Open Colleges
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