The Impact of Reward Systems on Employee Motivation at M&S

This report investigates the impact of reward systems on employee motivation, particularly within Marks & Spencer. The study uses findings and analysis based on themes such as the importance of reward systems, the provision of rewards based on performance, the necessity of both monetary and non-monetary rewards, and the measurement of motivation levels. Recommendations include focusing on employee training and development, ensuring fairness and transparency in reward distribution, making the reward system visible to employees, and maintaining flexibility within the system through regular employee surveys. The ultimate goal is to enhance employee motivation and improve overall organizational performance.

To assess the impact of
reward system on employee
motivation

Introduction
In simper terms, research is defined as the process of investigating into a subject matter in
order to obtain suitable findings. Further, there are various tools and techniques which are
adopted by a scholar to carry out research on a particular topic. The present research is
based on assessing the impact of reward system on employee motivation. In the present
scenario, motivated workforce has become very essential for business in retail clotting sector.
Thus, the present study will highlight the fact that whether the use of reward system has any
kind of impact on motivation level of employees or not. Some factors which has contributed in
the selection of this particular study are also mentioned in this report.

Findings and analysis

Theme 1: Reward system is very important for organizations
Yes No
0
2
4
6
8
10
12
14
16
Do you think rewards system has become very important for organizations
Number of respondents

Theme: 2 Marks & Spencer provides rewards to employee
against their performance

Theme: 3 Organizations are required to provide both monetary
and non monetary rewards to employees

Theme 4: Marks & Spencer provides various types of non-
monetary rewards to its employees

Theme 5: Motivational level is measured by determining
concentration level of employee
By the volume of work produce by employees
Time invested in doing task
0
2
4
6
8
10
12
14
How motivation level of employee is measured in Marks & Spencer
Number of respondents

Theme: 6 Motivation level of employee is affected by reward
system

Theme 7: Fair and transparent reward system act as driving
force and encourages employee to give their best

Recommendations
 It can be recommended that the organization needs to focus on training and
development of employees. This will help employees to learn new things and enhance
their skills set. Training at regular intervals will also result in enhancing the overall
productivity of employees and thus will support them in staying motivated.
 It can be also recommended that Marks & Spencer needs to make sure that no partiality
is done at the time of reward to their employee. This will help in creating sense of
satisfaction among all staff members and it is also going to support them in delivering
better products and services to customers.

Contd...
 Another recommendation which is provided to Marks & Spence is that its reward system
needs to be visible so that employee can see the rewards which they will be getting
against higher performance. This will result in motivating employee to deliver higher
level of performance for the success of organization.
 It can be also recommended that reward system in Marks & Spencer is required to be
flexible so that changes in the same can be made easily. The organizations should
conduct employee survey at regular intervals to become aware about the fact that
whether the reward system is satisfactory or not. In case of any changes required, the
brand can make any kind of modifications in the same.