Comprehensive Risk Management Report: MacVille Cafe's Toowoomba Store

This report provides a comprehensive risk management analysis for the expansion of MacVille Cafe to a new store in Toowoomba. It begins with an executive summary and introduction, outlining the context of the expansion and the importance of risk management. The report assesses the effectiveness of MacVille's existing risk management framework, detailing its procedures, policies, and reporting mechanisms. It identifies the scope of risk management, emphasizing the role of the new manager and the importance of data-driven decision-making, including the analysis of internal and external risks, such as data loss and recruitment issues. Stakeholders are identified, and an email to stakeholders is included. The report then performs SWOT and PEST analyses to evaluate the business environment. Task 2 focuses on a risk analysis and action plan, including the likelihood of risks, a risk matrix, and treatment strategies. Task 3 covers monitoring and evaluation, including action plans, implementation, outcomes, and conclusions, with references cited throughout.

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Student’s name
Tutors name
Course

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Table of Contents
Assessment Task 1: Risk Review....................................................................................................3
Executive summary.........................................................................................................................3
Introduction......................................................................................................................................3
Effectiveness of The MacVille Risk Management Framework......................................................4
Scope of the risk management and the role of the new manager..............................................4
The effectiveness of risk management.........................................................................................5
Table indicating stakeholders.......................................................................................................7
Email to the Stake holders of the company.....................................................................................7
The SWOT and PEST analysis........................................................................................................8
Conclusion.....................................................................................................................................10
Task 2: Risk Analysis and Action Plan.........................................................................................10
Summary executive.......................................................................................................................10
Introduction....................................................................................................................................10
Risk Analysis.................................................................................................................................10
The likelihood occurrences of the risks.........................................................................................11
The risk Matrix..............................................................................................................................12
Risk Action Plan............................................................................................................................12
Treatment of the risk......................................................................................................................14
Conclusion:....................................................................................................................................15

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Assessment Task 3: Monitoring and Evaluation...........................................................................16
Executive summary.......................................................................................................................16
Introduction....................................................................................................................................16
Action plans...................................................................................................................................16
Implementation............................................................................................................................16
Outcomes or end results..............................................................................................................17
Evaluation......................................................................................................................................17
Conclusion.....................................................................................................................................17
References......................................................................................................................................18

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Assessment Task 1: Risk Review
Executive summary
The report reflects on the various risks which are embedded with the expansion of
MacVille Café to the new stipulated store of Toowoomba. The factors of the risks are identified
in several meetings with the new manager of the shop.Also, the email to the stakeholders is
attached.
Introduction
Following the instructions of the Chief Executive Officer, the newly appointed manager
went to the new site of Toowoomba store and collected information on the management of
Hurley’s café from the existing manager of the store, Mansfield James. The study aimed at
finding out current functionality of the café. This would be done through assessing of all risks
hindering the expansion. The company is aware that managing of risks is part of a developing
organization. MacVille tries to assess, manage and evaluate the factors of risks. This is done to
provide services that are of quality to customers. This report identified some of the risks and
dealt with some measures to produce efficient work.MacVille Cafes are attributed by various
risks (Williams, 2017). Risks refer to the hinderances which emanate from within, outside and
from other operational management in the organization. Some of the risks are external risks and
others are internal risks. Risks in the business lead to the slow operations as stipulated by the
management of the companies. Internal risks are the type of the risks faced by the organization.
These risks are attributed from within the premises of the businesses. The internal risks can be

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brought up by the poor management of the company’s strategic plans, wrangles among the
bosses, mismanagement of funds, poor allocation of the key areas whereby the customers of the
company are reached to among others (Michalowicz, 2018). External risks are the type of risks
which emanate from outside the organization premises. External risks can be either technological
or at times caused by the customers to whom the company serves. Since the main goal of the
companies is to maximize profits, MacVille Pty Limited makes monthly assessments to analyze
the arousing risks within or outside the company (Todnem, 2017).
Effectiveness of The MacVille Risk Management Framework
The risk management framework covers variety of elements which aid the company to
effectively operate and give customers with quality products. MacVille ltd has clear risk
management policies. And these include the following.
 Procedures and policies; these are policy measures in the internal functioning of the
organization. The policy includes the human resources, finance ang governors
 Monthly Reporting; this includesthe senior management who performs and deal with
the day to day operations of the company.
 Business planning and budgeting; the directors stipulate good plans and proper
planning to make decisions on what should be done. This helps to assess the risks and solve
them.
 Risk Management review; the processes of finance, auditing and risk
management committees always report to the heads of internal controls. The internal
control are the overseers of the company and implements policies.

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Scope of the risk management and the role of the new manager
Also, another scope of risk management is, inappropriate recruitment of workers by the
human resource managers. As a manager, the system of employing workers who are not driven
by the company’s goals and objectives. The manager’s role is to monitor the workers with
potential abilities to produce quality works as advocated by the ISO. Infields like customer care,
workers with high intellectuals are the one to be recruited; this helps the company to tap more
customers of the products (Thomas, 2012).
Risk in the company may not necessarily hinder the company but as well provide
opportunities on how the company should prosper. The goals and factors for having cited such
scope of risk management are as follows;
In the company’s analysis framework, data pertaining all the monthly, quarterly, annual
performances should be in relation to what exactly the company deserves. Data risks in many
companies is seen as the most hindering factor for the growth of the company(Crowder et al,
2019).When there is irrelevant data in place, a lot of mismanagements are likely to occur since
the essence of data is to provide clear analysis. When data is collected, coded, analyzed and
presented in the proper manner, there can be reliable information in different fields as
performance is concerned (Williams, 2017). The assessment of performance using data is to
provide the policy measures to the board of governors and other responsible stakeholders on
either to put in more effort in operations or to maintain with the current inputs for steady supply
of quality products to the consumers.
The context of workers who operate in the company, give a lot especially in forecasting
of sales, profits and the target population. When the department of human resource recruits’

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workers who are not eligible to produce results, the company is likely to face a challenge in the
operations. For instance, auditors, supervisors and customer care departments alter in producing
the number of customers of the company (Michalowicz, 2018). With auditors, they provide
information internally pertaining the performance of each and every department. This in turn
helps the company to achieve its objectives as stipulated by the board of governors.
The effectiveness of risk management
The effectiveness of MacVille risk management is considered to be matching with the
set standards of risk management by ISO in 2009. This is because, the company holds meetings
monthly, quarterly and annually (Michalowicz, 2018). These meetings help in addressing some
key challenges faced by the company as advocated by the International standards. Below are the
purpose and elements:
 Iso standards advocate for the developments of standards of products the consumers. This
helps them to manage all risks encountered by the business to keep them in operation.
 ISO standards advocate for the legislations of the companies. This helps the customers to
acquire the goods of high quality to cater for the health of their lives.
 ISO internationally advocates for the safetyof the consumers after consuming products
the companies put on the market.
As a manager, the scope of risk management is as follows:
The identified scope of risk management by a manger is information management
especially in data loss, the manager is responsible to identify and monitor all the deliveries of
goods in different destinations (Michalowicz. 2018). Data loss is a type of risk in which a
business can lose out its customers in case of poor management of ICT room especially in data

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department. Data helps to tell the trend of the business by showing the performances and
requirements to boost the products.
The relevant stakeholders in the organization are as follows:
 Employees such as:
Statisticians; statisticians in the company provide the essential information to run the
business. In most cases, statisticians help in providing the ups and downs of the company. This is
through presenting of the analyzed data in the organization.
Distributor, marketeers and many others the distributors help the coffee products to be
known all over the clients. The most important role of other employees in the organization help
to site out measures to curb challenges in the business. With such measures, the employees help
in giving out relevant advises to their bosses in order to run the operations of the company
efficiently.
 Owners, the board of directors helps in identifying and setting the
standards within which the company should possess. Also, the directors put forward the
decisions to minimize risks in the company (Murray et al, 2011).
 Senior management team or the store’s manager; managers or the
organization are responsible in implementation of policies, evaluate areas where
emphasis should be put, reviewing the updates to ensure risk management and other
duties. (Murray et al, 2011).

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Table indicating stakeholders
Stake holder External of
internal
Role
Workers such as
statisticians, marketeers
among others
Internal To work hand in hand with
the management to curb risks which
originate from employees’ side
Managers Internal To manage the store’s
activities
CEO Internal To be the overseer of all
activities especially the expansion of
the company
Suppliers External To continue supplying
products to stores
Customers External To consume the products of
the company
Investors External To put in more funds in order
the business to expand

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Email to the Stake holders of the company
The email is sent to the stakeholders. This is hoped to produce good ideologies to
smoothen the operation of the company
To the,
CEO of MacVille Ltd
Dear sir/Madam;
RE: Occurrences of various works in the company
This message is to let you know that MacVille is forming another new store branch in
Toowoomba and with this, the establishment has identified some problems in relation with the
company’s operation. Therefore, you are cordially requested to engage in this matter by informing the
management of MacVille limited to put into consideration of the issues in the company especially the
new store.
Thank you,
Manger
Toowoomba store.
The SWOT and PEST analysis
The PEST analysis is the one which considers; political, economic social and
technological analysis. The PEST analysis helps in getting information especially emerging from

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external environment (Gurel, 2017). The company to survive in the industry should attain the
letters of memorandum and other essential documents.
Below are the factors of PEST analysis
The SWOT analysis involves identification of strengths, weaknesses, opportunities and
the threats in the business. As the manager of the company, the strengths of the company should
be identified. For the case of MacVille Pty limited, it has got a strength of expanding its branches
allover Queensland (Gupta, 2013). Also, it has got some weaknesses such as keeping
governments rules of paying taxes in time. The SWOT analysis helps to tap productive
customers, to increase on the competition among other big companies dealing in coffee
production in the country. However, the Café analysis should be done with utmost knowledge to
yield good results (Ristić1, 2014).
The legislation acts and regulation of Toowoomba council are relatively stable. For as
long as the firms lay out their strategies clearly indicating their targets, the legislation process
becomes easier. The managerial role is to ensure that the company is fully registered with most
of the requirements to curb the problem of external risks. As per my scope of risk management,
regulation and rules should be implemented to ensure quality data in the organization to
smoothen the activities. Also, the standards in recruitment of workers should rime with those
advocated by the ISO to serve the customers (Gupta, 2013).

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Banking risks
In banking, there are many risks which can influence the operations of Toowoomba new
store. The manager of the new branch faces challenges in the process of taking money to the
bank which seem to be far away from the Toowoomba branch. Most f the thieves can wait for
the manager and smuggle the funds of the company. Also, the increasing rate of fraud among the
company’s workers need to be handled with first priority from the manager.
Managers travel risk
Too many travels by the managers and workers of the company can lead to malicious
damages either to the people or to the products. This need to be addressed by installing
teleconferencing to ease communications and meetings.
Bi-law compliance risk