Risk Management Case Study: Analyzing a Food Delivery Business's Risks

This case study, focusing on risk management within a food delivery business, presents a detailed risk register and analysis. The assignment identifies various potential risks, including customer dissatisfaction, employee turnover, food spoilage, and operational inefficiencies. Each risk is evaluated based on its probability and potential impact, with corresponding mitigation strategies proposed. The risk register includes specific actions, responsible parties, and timelines for addressing each identified risk. References to academic sources support the risk assessment and management approaches. The case study utilizes a risk matrix to visually represent the severity of different risks, aiding in prioritization and decision-making. This case study is available on Desklib, a platform offering past papers and solved assignments to students.

BSBRSK501 MANAGE RISK
Manage Risk
System04116
2/21/2019
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BSBRSK501 MANAGE RISK
Assessment 1 case study
Appendix 1: Risk Register
Risk Name Probability
(A)
Impact
(B)
Risk
Score
Contingenc
y
Action By By
when
1. Customer
getting burnt
with hot food
2 3 6 Transport
the food in
freezer bag
and heat it
at
customer’s
place if
required
Cook,
driver
Next
week
2. Volunteers
turnover
2 2 4 A volunteer
provides a
proper
training
before
starting the
job (Al-
Thani and
Merna,
2013).
Food
company
First
day of
job
3. Customers
diabetic or
allergic to
certain food
2 1 2 Deliver
special food
to patrons
Food
company ,
delivery
man
Next
day
4. Spoiled food
packaging and
customer feel
1 3 3 Formal
delivery and
packaging
Food
company,
delivery
Next
day
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unhygienic of food man
5. Un- optimized
routes
2 3 6 Provide
good
tracking
facilities
(Loncarski,
2016).
Food
company
Next
week
6. Food or meal
on wheels
(Hopkin,
2018).
2 2 4 Provide
their own
vehicles for
delivery
food or
meal to
save
customers
from food
poisoning
frail
Food
company,
delivery
man
Next
week
7. Deliver food
to neighbors
3 1 3 Wait for
patrons if
they are not
at home or
contact to
them before
deliver their
food to
neighbors
Delivery
man
Next
week
8. Incorrect food
to customers
(Valsamakis,
Vivian, and
2 1 2 Do not
deliver food
in hurry it
may cause
Delivery
man
Next
day
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Du toit,
2010).
delivery of
incorrect
food to
patrons
Appendix 2: Risk Matrix
Probability
Impact
Catastrophic
Major
Moderate Item 1,
item 5
Minor Item 2,
item 6
Insignificant Item 3,
item 4 ,
item 7,
item 8
Item 1,
item 2,
item 3 ,
item 5 ,
item 6,
item 8
Item 4,
item 7
Rare Unlikely Possible Likely Almost
certain
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References
Al-Thani, F. AND Merna, T. (2013). Corporate risk management. 2nd ed. Hoboken, N.J.: Wiley.
Hopkin, P. (2018). Fundamental of Risk Management. London: Kogan Page, Limited.
Loncarski, I. (2016). Risk Management. Risk Management, 18(1), pp. 1-3.
Valsamakis, A., Vivian, R. and Du toit, G. (2010). Risk management. Sandton: Heinemann.
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