University Risk Management Report: Leadership and Management Diploma

This report delves into the critical aspects of risk management within a leadership and management context. It begins by outlining the core principles of risk management, including establishing context, identification, assessment, and treatment of risks. The report explores various facets of workplace risk, such as duty of care, environmental law, privacy, and access and equity. It then categorizes risks present in the workplace, including chemical, ergonomic, physical, and psychosocial hazards, along with control strategies. The report further discusses the importance of communication and stakeholder involvement in risk management, including the use of tools like fishbone diagrams. Finally, it applies these principles to a salon environment, identifying specific risks like slippery floors, burns, and cuts, and proposing techniques for risk identification, assessment, and treatment. The report emphasizes the role of staff and management in ensuring a safe and healthy workplace, with a focus on continuous improvement and the use of technology for effective risk management.

Running head: DIPLOMA AND MANAGEMENT
Diploma of Leadership and Management
Name of the Student:
Name of the University:
Author’s Note:

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Table of Contents
Part A...............................................................................................................................................3
Part B...............................................................................................................................................8
Part C.............................................................................................................................................11
References......................................................................................................................................16

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Part A
Risk management
Risk management is the identification, assessment, and prioritization of risks ().
Seven step of risk management
 Establish the context
Implement a framework for risk assessment and mapping in a care organization.
 Identification
Outline the responsibilities of risk managers with their respective domains.
 Assessment
Identify and define the risks to which the business is exposed and how to map incidents.
 Potential risk treatment
Determine the threat level and focus on the risks that have the greatest potential to affect
enterprise performance.
 Create the plan
Establish levels of controls for processes commensurate with the perceived threat.
 Implementation
Record and retain risk incident and near-miss information.
 Review and evaluation of the plan
Conduct periodic risk assessments to determine changes in your company’s risk profile and
assess performance.

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Description of the risk management in work place
a)Duty care
Communicate, educate and train: Ensure that the travel risk managementplan (including
the Duty of Care policies and procedures) is communicated throughout the organization and that
employees (managers, international travelers and assignees) are informed and prepared for the
potential risks prior to being sent1.
b) Environmental law
 the sea
 importing
 heritage issues
 hazardous waste
 fuel quality.
 State and territory environment laws apply to specific business activities and are
administered by both state and local governments in the form of licences and permits.
Find out more information on environmental licences and permits.
 Government agencies and industry groups also have a role in developing voluntary codes
of practice that address the industry's impact on the environment.
1 Warmerdam, Amanda, Sharon Newnam, Dianne Sheppard, Mark Griffin, and Mark Stevenson. "Workplace road
safety risk management: an investigation into Australian practices." Accident Analysis & Prevention 98 (2017): 64-
73.

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C) Privacy
The terms 'privacy' and 'confidentiality' are commonly used interchangeably. However,
they are related but not identical concepts. Privacy refers to the right to control access to oneself,
and includes physical privacy such as ensuring curtains are closed during physical examinations.
Privacy may also relate to information about oneself, and information privacy laws regulate the
handling of personal information through enforceable privacy principles. Confidentiality relates
to information only. The legal duty of confidentiality obliges health care practitioners to protect
their patients against inappropriate disclosure of personal health information.
d)Access and equity to risk management
The Independent Institute Access & Equity Policy expresses commitment to providing pathways
for persons with disability in order for them to successfully participate in vocational education
and training through;
 fostering stronger relationships with secondary education and employers in order for
persons with disability to increase participation in educational life and employment
opportunities
 participation of persons with disability in decision making about policies, procedures and
services designed to meet their collective and individual needs
 training and support services which ensure equity and diversity in an environment free
from harassment
 training and support service delivery with a learner centred focus which provides quality
education and training services for all students which incorporate the principle of
reasonable adjustment

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 creating an environment which encourages persons with a disadvantage or disability to
disclose any disabling barriers to their learning in order for the Institute to support people
in reaching their greatest potential while respecting their right of privacy and
confidentiality with equity and dignity
 regular evaluation and revision of policies, procedures and associated practices through
consultative processes, in order to improve the services and facilities provided
Support for risk management
Support is essential for the risk management as without support it is difficult to
implement the risk management approach within the organization. On the other hand, in my
organization I am able to implement the risk management process by consulting with the co-
workers and by sharing ideas.
Importance of communication in risk management
Risk Communication is an important tool for disseminating information and
understanding about a risk management decision. Risk communication is useful in the following
situations: explaining the chance of a risk impact (probability) and the predictability of
the risk impact (stochastic);

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Table 1: Risk management template
(Source:2)
Prioritize risk
Risk stretches us and helps us grow. It is getting out of our comfort zone and doing something
different. We learn by experience. Risk teaches us more about ourselves and helps us improve.
2 Siu, Oi Ling. "Stress management techniques in the workplace." The Routledge Companion to Wellbeing at
Work (2017): 284.

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How much better are the experiences we gain through failing when trying something big? How
much do you learn from taking risk and seeing the outcome? These are things you don’t pay
tuition for, you learn by doing.
Process of prioritize risk
 monitor identified risks
 identify new risks
 ensure the proper execution of planned risk responses
 evaluate the overall effectiveness of the risk management plan in reducing risk
Part B
a) Category of risk present in workplace
1. Chemicals
Chemicals at the workplace can range from cleaning products to chemical
production. When chemicals are not used, stored or handled properly, they can cause
injury, illness, fire or even explosions at the extreme. Ways that chemicals can harm
workers can include contact with the skin, inhalation or ingestion; the impact can take
place immediately or overtime over prolonged exposure.
2. Ergonomic
Ergonomic hazards are present in work environments from offices to construction
sites; this includes injuries or strains from repetitive strains, strains from
lifting/pushing/pulling, standing, shiftwork or slips and falls.

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3. Physical
Physical hazards are substances or activities that threaten your physical safety
such as conditions that can cause injury, illness and death. The most common physical
hazards are temperature, air quality, mould, noise or radiation. These hazards are
particularly relevant for workers who work in industrial environments, such as in oil and
gas, mining, construction and more3.
4. Psychosocial
Psychosocial hazards are stress, violence or bullying in the workplace
environment. This can involve how workers interact with other workers and/or emotional
responses workers have that negatively impact a worker’s productivity or effectiveness
b)Control treatment of such risks
During these environments, companies, supervisors and workers need to work closely
together to manage the risks. Companies must ensure the right equipment, monitoring and
training is provided, and workers have to proactively communicate with each other. Companies
should have resources or a department that workers can contact if they are experiencing stress,
harassment or other concerns. Workers in workplaces with an abundant amount of hazards
should get regular safety training, have strict safety procedures and regular training drills4.
3 McGregor, Abigail, and Jacob Smit. "Risk management: Human rights due diligence in corporate global supply
chains." Governance Directions 69, no. 1 (2017): 16.
4 Siu, Oi Ling. "Stress management techniques in the workplace." The Routledge Companion to Wellbeing at
Work (2017): 284.

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C) The current control system can be improved through the regular monitoring process of the
risk management system. Therefore the equipments should be checked properly within the
workplace.
D) Approaches should be taken like proper communication and the evaluation of the monitoring
process. Therefore, use of technology might be helpful for the organization to manage the risk.
2) Conduction of risk management
a) Stakeholders-Authority of the local community, community development groups,
environmental organizations, development organizations, citizen associations and non-
governmental organizations5.
b) Prioritize the stakeholders-Through consulting with them and conducting a conference
regarding the importance of the risk management.
c) Research of the relevant risk- The research can be done by taking feedbacks form the people
of community.
d) Fishbone diagram
5 Hofmann, David A., Michael J. Burke, and Dov Zohar. "100 years of occupational safety research: From basic
protections and work analysis to a multilevel view of workplace safety and risk." (2017).

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Figure 1: Fishbone diagram
(Source:6)
e) Insurance-Insurance-Club and societies insurance
Part C
1. Process of risk management to help the manager
Following the risk management process will help the manager to take proper plan in
order to reduce the number of people within the salon. Therefore, a proper action will enable the
managers to make routine regarding their opening hours, which may decrease the extreme
6 Xia, Nini, Xueqing Wang, Mark A. Griffin, Chunlin Wu, and Bingsheng Liu. "Do we see how they perceive risk?
An integrated analysis of risk perception and its effect on workplace safety behavior." Accident Analysis &
Prevention106 (2017): 234-242.

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population during booking and all people are able to get scope to access the service of such
Salon.
2. Vital area of risk management process
Infrastructure, decision making process, financial resources and the climatic changes are
the vital areas that should be considered in the risk management process. Moreover,
collaborative work and technological advancement are other elements that need to be undertaken
during risk management7.
3. Scope for risk management process
 understand the background of the organization and its risks (e.g. its core processes,
valuable assets, competitive areas etc.);
 evaluate the Risk Management activities being undertaken so far;
 develop a structure for the Risk Management initiatives and controls (countermeasures,
security controls etc.)8
4. List of risk in Salon hour
 Slippery floors due to product spills and hair clippings
7 Siu, Oi Ling. "Stress management techniques in the workplace." The Routledge Companion to Wellbeing at
Work (2017): 284.
8 Williams, Warwick, Dan Zhou, Greg Stewart, and Peter Knott. "Facilitating occupational noise management: The
use of a smartphone app as a noise exposure, risk management tool." (2017).

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 Burns from dryers and curling irons
 Cuts from razors
 Repeated exposure to hair products and coloring agents.
Physical injury like burn, cut and chemical injury like eye damage, allergy are the common risk
in the Salon hour.
a) Techniques to identify the risk
 Identify hazards, i.e. anything that may cause harm.
 Decide who may be harmed, and how.
 Assess the risks and take action.
 Make a record of the findings.
 Review the risk assessment.
b) Role of other staff in the risk identification in Salon
The other staffs may manage the risk in Salon by increasing their self-awarness.
Therefore, they can distribute their knowledge regarding the risk if they have with other
as it is important for the safety of staffs and the customers.
c) Evaluation of risk
Physical injury like cut or burn may occur in the salon hour during the beauty treatment and
this may cause bleeding and other issues in the individual’s body. Therefore, chemical injury

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may cause allergy or eye damage that leads the individuals to face asthmatic problem or other
issue.
d) Treatment process
e) Train your employees to keep your salon or barber shop comfortable, clean and safe.
Regularly sweep up hair clippings, mop up any product spills immediately to limit the
chance of slips and falls and clean and disinfect all equipment that comes in direct
contact with customers9.
f) Know the chemicals and ingredients in your product inventory, and understand how these
chemicals may react with one another, particularly if they spill and get mixed together.
g) If an accident happens and someone gets hurt, the Occupational Safety and Health
Administration (OSHA) requires salon and barber shop owners to document injuries to
clients and employees, and to keep detailed records if the accident results in the victim
being unable to work.
h) You must comply with OSHA’s formaldehyde and hazard communication standards if
you use products containing this chemical.
i) Carry sufficient insurance. At a minimum, consider a Business Owner’s Policy which
combines what are arguably two of the most critical business insurance coverages:
business property and business liability. You may want to consider adding professional
liability insurance, which protects you against claims related to your professional
9 Xia, Nini, Xueqing Wang, Mark A. Griffin, Chunlin Wu, and Bingsheng Liu. "Do we see how they perceive risk? An
integrated analysis of risk perception and its effect on workplace safety behavior." Accident Analysis &
Prevention106 (2017): 234-242.

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services, including mistakes or negligence. Your state may require you to carry Worker’s
Compensation insurance for your full- and part-time employees10.
10 Siu, Oi Ling. "Stress management techniques in the workplace." The Routledge Companion to Wellbeing at
Work (2017): 284.