RITS: Comparative Analysis and Decision Report: Inhouse vs Outsourcing

This report presents an analysis of whether Rice IT Services (RITS) should outsource its online support desk to a firm in Makati, Philippines. The analysis evaluates five criteria: total cost analysis, resources and technology, the ability to meet deadlines, communication, and minimal supervision. The report compares the costs of the current inhouse system with the proposed outsourcing, highlighting potential cost savings. It also assesses the technological capabilities and resources of the Makati firm, emphasizing their experience and infrastructure. Furthermore, the report considers the Makati firm's ability to meet deadlines, its communication skills, and its capacity for minimal supervision. A weighted matrix model is used to evaluate these criteria, providing a comprehensive basis for a final recommendation on the outsourcing decision. The report concludes with a recommendation based on the comparative analysis.