Ritz Carlton Hotel: Work Motivation and Corporate Culture Presentation

This presentation provides an analysis of the corporate culture at the Ritz Carlton Hotel, focusing on key aspects such as employee motivation, satisfaction, and company loyalty. The hotel's approach to employee selection, recognition, and rewards is examined, highlighting how these factors contribute to a positive work environment. The presentation also explores employee engagement, the impact of satisfaction on service quality and customer satisfaction, and the importance of company loyalty through values and training. Furthermore, it discusses the influence of multi-ethnicity on the hotel's culture, including its location in Beijing and its ability to cater to diverse cultural experiences for both guests and staff. References from academic journals are also included.

2.4 Presentation

Corporate Culture of
Ritz Carlton Hotel

Work Motivation
 The hotel believes that the motivation of the employees begins with
the correct selection method. The selection method of the hotel helps
them to recognize the staffs those who are already encouraged
(Cusumano, 2015). Each staff is motivated to go beyond their
limitations and build unique, impressive and personal relations with
their customers.

Continued…
 The staffs of the hotel are recognized and rewarded according to their
skills. The rewards motivate the staffs of the hotel. The rewards
systems have an important impact on stimulating the employees. The
rewards are in different forms like salary, and bonuses. Other types of
employee motivation are praise and recognition

Continued…
 Employee engagement is another form of work motivation. The hotel
motivates its employees to get more engaged with their work and
make more contribution to their own productivity than allowed by the
hotel.

Satisfaction
 The employees are quite satisfied as they are regularly rewarded for
their jobs. The hotel understands its staffs, and they are provided
with better equipment so that the staffs could build a positive and
useful corporate culture. A better knowledge of the tools will help the
hotel to know their employee's demands.

Continued..
 It will lead to the satisfaction of the employees. The satisfied staffs
provide high service value and lead to the satisfaction of the
customers (Román & Martín, 2016). The satisfied clients in return
create more revenues and profits for the hotel. The satisfaction of
both staffs and customers also leads to satisfying the complaints of
the guests.

Continued…
 The employee satisfaction of the hotel shows that the staffs of the
hotel are not satisfied with the present jobs but also looking forward
towards for a long-term relationship with the hotel. Both the
management and staffs of the hotel work together which leads to a
positive workplace environment and job satisfaction.

Company Loyalty
 The loyalty of the hotel works on some particular values like
informing staffs about their duties, and allowing them to master the
needs of their job. It also includes producing concepts to improve the
quality of their productivity, and continuously train them through
their managers on various tasks.

Continued…
 The hotel has a strong culture on the basis of the relationships
between the master and servant. The loyal staffs are loyal to the
hotel. The staffs are required to follow the strict rules of the hotel. But
the employees work hard for their payment and are committed
towards the success of the hotel (Lee, 2016).

Multi-ethnicity
 The culture of the hotel is influenced by various cultures which
consist of cultures of various areas of China, cultures of many nations
of Asia and cultures of western nations. There are different ethnic
groups of China those who visit the Ritz Carlton Hotel and enjoys the
services of the hotel.

Continued…
 The hotel is situated in the center of Beijing, and the guest enjoys the
quiet environment of Financial Street where different types come for
various works. The Beijing Hutong is from walking distance from the
hotel, which also provides rich and unique cultural experiences to the
guests (Sun, Tong & Law, 2017). The interior designs of the hotel also
provide immense cultural experiences and relaxation to the
customers.