Report on Managing Accommodation Services at The Ritz Hotel

This report provides a comprehensive analysis of managing accommodation services, using The Ritz Hotel as a case study. It delves into the functions of the front office, emphasizing the importance of communication skills and guest interaction. The report explores the roles of housekeeping departments, including their organizational structure and responsibilities in maintaining cleanliness and guest satisfaction. It assesses the significance of forecasting linen stock and guest supplies, highlighting the importance of supply chain management. Furthermore, it illustrates the interrelationship between housekeeping and other departments, such as security and front office, to ensure quality service provision. The report also examines the importance of scheduling maintenance and repair work to minimize disruptions to guests and underscores the significance of security measures for both guests and staff. Overall, the report emphasizes the interconnectedness of various departments in providing exceptional accommodation services and enhancing the hotel's profitability.

MANAGING
ACCOMMODATION
SERVICES

Table of Contents
INTRODUCTION ..........................................................................................................................1
LO1..................................................................................................................................................1
COVERED IN PPT.....................................................................................................................1
LO2..................................................................................................................................................1
P4 Explain functions of front office in various accommodation services..................................1
P5 Discuss role of front office department.................................................................................2
LO3..................................................................................................................................................3
P6 Review role of housekeeping departments............................................................................3
P7 Assess importance of forecasting linen stock and other guest suppliers...............................4
P8 Illustrate significance of interrelationship among housekeeping and other departments to
offer quality provision and services............................................................................................5
LO4..................................................................................................................................................5
P9 Examine significance of scheduling maintenance or repair work to minimise disruption to
guest............................................................................................................................................5
P10 Discuss importance of security............................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Accommodation services define to several services that are provided by hospitality sector
which fulfils requirements of customers. Accommodations services are very useful for tourist
and visitors as they get safety and security at new areas or places. It helps customers to visit and
explore new places by getting effective services in an emerging manner. These types of services
primarily influence holiday trip that enhances overall experience based on travelling in an
efficient manner (Kulkarni, 2016). This whole project is based on accommodation services and
for this The Ritz Hotel is to be undertaken. The Ritz founded in 1906 that represent a symbol of
luxury and high society. This report explains role and function of front office department along
with significance of linen stock. It also involves interrelationship between several department
and housekeeping who offers quality accommodations services to clients. It also elucidates
significance of scheduling, repair maintenance to reduce disruption of guest. At the end this
represents importance of security for guest to enhance profits margin.
LO1
COVERED IN PPT
LO2
P4 Explain functions of front office in various accommodation services
Front office is a core department within hotels to attend guest and make impressions
when they arrives first. In case of The Ritz Hotel HR manager highly emphasis on selecting an
employee who have prominent communication skill that attend clients in significant manner.
Front office manager within hotel always seek to identify visitors requirements so that guests are
not facing issues within hotel. With entrance till exit of guests front office manager are taken
care of all their services prominently.
 Hotel- There are several kinds of hotels having distinct rating scale that offers services to
customers as per their needs (del Vecchio, Secundo and Passiante, 2018). In this
reception area perform essential task related to interact with clients at their visit by brief
introduction, organise their services so that they visit again. It reflects front office role
associated with receptionist in which they develop relations with customers in short
period of time.
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 Guest house- In this reservation department perform accommodation services by
offering services to customers related to provide answer and solution to issues. This
department prepares notes related to issues and needs of customers so that guest house
fulfils it properly.
 Resorts- In this hotel offers services to guests related to swimming pool, proper room at
places like hills, Iceland, she shores etc. In this front office functions a role of ensuring
guest check ins, check out, back field, luggage handling, room hygiene etc. where they
focus on maintaining cleanliness within whole premises.
P5 Discuss role of front office department
Front office department within hospitality industry play a significant role where they are
accountable for maintaining impression on guest. In case of The Ritz Hotel, front office
department reflects important for company as they handle and solve issues and queries. Front
office department focus on satisfying customers needs so that they visit again. Several roles of
this department within The Ritz Hotel are presented underneath:
 Reservation- Front office play an essential role in retaining and attracting clients. In
relation to The Ritz Hotel, front office executives ensures that booking of customers are
effectively managed in this they use internet, telephones etc. also examine visitors check
in and check out. In this technical department play an active role by using advanced
software so that data of customers are secured prominently. This helps in gaining
profitable results to a company for a longer period of time.
 Housekeeping- In this front office and housekeeping perform a vital role in relation to
growth and success of a staff members (Booyens and Rogerson, 2017). In this they
allotting room to clients including products and services that are needed to them. In case
of The Ritz Hotel this department helps in comparing room and also examine status of
room within hotel.
 Cash department & communication- In hospitality industry communication and
accounting play essential role to deal effectively with customers. In case of The Ritz
Hotel, front desk department perform role of managing guest credentials, currency
exchange etc. In this front desk executive offers security to client so that they are
attracted towards hotel.
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By evaluating role of front office department, The Ritz hotel cannot effectively perform
their functions due to which they face major losses. As this department present as an essential
asset of a hotel that helps in gaining competitive advantage for a long time period.
LO3
P6 Review role of housekeeping departments
The housekeeping department within hotel perform a significant role to maintain brand
image in authorisation within hospitality industry. It also perform a role of making connection
with several department (Sundar, 2017). In case of The Ritz Hotel, housekeeping department
perform several role to attracts guest for their revisit. A chart is demonstrated below in a way to
protect workers from extra works. Below chart reflects the working of a person.
Illustration 1: Source: ( Housekeeping organisational chart, 2020)
Role of housekeeping
 Dispose of empty garbage from lounges and kitchens and do recycling where required.
 Mop, dust, clean room and whole hotel premise properly.
 Clean toilets, baths and sinks in the rooms, kitchens.
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 Properly ensures laundry needs of customers are fulfilled.
Role of housekeeping executive
 Managing and organising cleaning services within hotel premise.
 Inform housekeeping workers to properly follow rules and regulations for satisfying
guest.
 Focus on maintaining relationship with other functional department so that activities are
preformed in an efficient manner.
P7 Assess importance of forecasting linen stock and other guest suppliers
Forecasting demands is an action that helps in fulfilling needs and requirements of
customers. In this company tends to operate in international level and use updated software to
recognising needs of customers (Del Río-Rama and et. al. 2017). In hospitality industry services
are very essential which depends on needs and demands and in this hotels focus on creating
awareness related to linen stock. Linen stock is an inventory, equipments which are essential to
offers hotel services prominently.
Linen stock
FLOOR HAND TOWEL BATH
TOWEL
CLEAN
SER
HAIR CARE SANITARY
KIT
1 5 10 5 8 8
2 10 6 8 8 12
3 5 10 10 8 14
TOTAL 20 26 23 24 34
Supply chain management- This represent that hotels have highly emphasis on demands
of customers and in this they ensures that they supply inventory according to this so that large
number of customers are to be attracted towards it. It is very essential for concerned company to
have an prominent supply chain that values by customers and company gain profitable results.
Importance of guest supplies
PRODUCT DEPARTMENT FREQUENCY
Bathrobe Housekeeping Daily Basis
Soap and Shampoo Housekeeping Daily Basis
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P8 Illustrate significance of interrelationship among housekeeping and other departments to offer
quality provision and services
In hotel industry several department are working for attaining goals and targets. These
departments are technical, maintenance, housekeeping etc. in context of The Ritz Hotel,
interrelation between several department with housekeeping department are presented below:
 Housekeeping& security(technical) department- Within hotel, interrelation between
these two department are very essential to perform task perfectly and effectively (Wood,
2017). In this housekeeping department offers several services which satisfy customers
related to cleaning service, attending services etc. whereas security department ensures
safety of visitors related to leaking of information etc. In this The Ritz Hotel, both these
department are working coordinate so that customers get secured and satisfied services
that enhances overall profits of an organisation.
 Housekeeping & FO department- Interrelation between these two department helps in
done the activities smoothly related to offering services. In this Front office department
present receptionist service where they attend the guest effectively (Lewis-Newby and et.
al., 2015). In this housekeeping department focus on providing services to customers
related to luggage handling, cleaning rooms etc. In this The Ritz hotel both these
department worked effectively according to their assigned work so that every customer
are satisfied and company gain high amount of revenues.
Hence, it is evaluated that no single department working effectively if there is no
coordination between several departments. To complete the activities smoothly proper
communication between departments are essential so that customers are getting services properly
and hotel can gain profits effectively.
LO4
P9 Examine significance of scheduling maintenance or repair work to minimise disruption to
guest
Repairing and maintenance is refers to vital aspect in accommodation services within
hospitality industry that helps in managing customers needs in an effective way so that huge
number of customers are attracted. It helps in attaining overall objective of company in relation
to gain high profits and revenues. With the help of scheduling maintenance hotel can maintain
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building and other essential assets so that large number of customers are satisfied with the
services that company offers to them (Carrim, 2016). Within Hotels occupancy of visitors are
highly depend on seasons and in this proper maintenance is highly followed. This enhances
customer base and sales of a hotel. By managing repair work on regular basis such as
infrastructure, electricity, water leakage etc are too focused. It helps in enhancing overall market
position and image in competitive hospitality industry due to this they will earned high amount
of profits. In terms of The Ritz Hotel managing repair and scheduling maintenance helps in long
term proficiency and retaining large customer base for a longer period of time.
Importance of Scheduling work- It is highly useful for accomplishing task for getting
higher profits. In hospitality industry employees providing facilities to customers when they have
assigned work systematically as per libidinal skill and knowledge (Warren, Becken and Coghlan,
2018). In this workers also manage hygiene at a place of hotel.
P10 Discuss importance of security
Safety in hospitality industry plays a significant role in dealing with customers and
maintaining brand image in an effective and efficient manner. In this several measures are to
be required so that company resources and asset are to be safeguarded and secured.
Importances of adopting security within The Ritz Hotel are presented below:
 For guest and their luggage- In context of The Ritz Hotel, manager follows several
security measures that are associated with customer’s safety and care so that their
belongingness with the hotel is to be maintained. Due to security, hazards are to be
avoided which impacted negatively on company image (Accardo, Kuder and Woodruff,
2019). It is highly efficient for The Ritz hotel to deal with customers requirements and
needs so that they will retain for a longer period of time. It increases market image and
brand position in hospitality industry.
 For staff- The Ritz Hotel offers lockers and security system to their workers so that they
are satisfied with their working that helps in attracting number of customers efficiently. It
helps in developing trust over business firm that ensures longer survival of hotel.
It is analysed that with the help of proper management security system that are provided
for customers are done effectively which attracted huge base of clients. It is highly useful to
developing market potion that supports proficiency of firm. From above information role of
maintenance in accommodation services are prominently reflected. In The Ritz Hotel,
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maintenance department organise and manage cost related to maintenance so that cost
effectiveness is to be maintained. In this they also ensures that guest got their services on time
and also in best affordable price. This department is working for managing everything so that
each and every activities done in a systematic manner. In this proper communication is to be
needed because without it no task and activity is to be performed prominently that gives
proficient results to an organisation.
CONCLUSION
From above report it is concluded that accommodation services are very services within
hospitality industry where companies offers varieties of safety and security services to guest in
relation to commercial and non commercial business. It includes several types of ownership that
are applicable to accommodation services which are reflected as per grading system. It also
acknowledge role of online sites that are suitable for performing functions of various units of
department. In this effective interrelationship is also reflected that elaborates security and
housekeeping facilities within hotel. At last it assess to understand importance of communication
between housekeeping and various other departments with importance of security.
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REFERENCES
Books and Journals
Accardo, A.L., Kuder, S.J. and Woodruff, J., 2019. Accommodations and support services
preferred by college students with autism spectrum disorder. Autism. 23(3). pp.574-583.
Warren, C., Becken, S. and Coghlan, A., 2018. Sustainability-oriented Service Innovation:
fourteen-year longitudinal case study of a tourist accommodation provider. Journal of
Sustainable Tourism. 26(10). pp.1784-1803.
Carrim, N.M.H., 2016. Managing religious diversity in the South African workplace.
In Managing Religious Diversity in the Workplace (pp. 135-158). Routledge.
Lewis-Newby, M. and et. al., 2015. An official American Thoracic Society policy statement:
managing conscientious objections in intensive care medicine. American Journal of
Respiratory and Critical Care Medicine. 191(2). pp.219-227.
Wood, R. C. ed., 2017. Hotel Accommodation Management. Routledge.
Del Río-Rama, M.D.L.C., and Et. Al. 2017. Influence of quality on employee results: the case of
rural accommodations in Spain. Total Quality Management & Business
Excellence. 28(13-14). pp.1489-1508.
Sundar, V., 2017. Operationalizing workplace accommodations for individuals with disabilities:
A scoping review. Work. 56(1). pp.135-155.
Booyens, I. and Rogerson, C. M., 2017. Managing tourism firms in South Africa for
competitiveness: an innovation perspective. Tourism Review International. 21(1).
pp.49-61.
del Vecchio, P., Secundo, G. and Passiante, G., 2018. Modularity approach to improve the
competitiveness of tourism businesses. EuroMed Journal of Business.
Kulkarni, M., 2016. Organizational career development initiatives for employees with a
disability. The International Journal of Human Resource Management. 27(14).
pp.1662-1679.
Online
Housekeeping organisational chart. 2020. [Online] Available through:
<https://www.lucidchart.com/pages/templates/org-chart/housekeeping-organization-
chart-template>.
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