Impact of Digital Technology on Human Resource: Ritz Hotel Case

This report presents a comprehensive analysis of the impact of digital technology on human resource management within The Ritz Hotel, London. The study begins with an introduction outlining the importance of human resources in the hospitality sector and the influence of digitization on human behavior. It establishes aims, objectives, and research questions to guide the investigation. The report details the project management plan, including scope, budget, schedule, quality standards, and risk register. A work breakdown structure and Gantt chart are provided to illustrate the project timeline and stages of completion. The research strategy involves primary research using questionnaires to gather data from respondents. The report further includes data analysis and recommendations for The Ritz Hotel. Finally, the report reflects on the value of the undertaking in meeting the goals and objectives, concluding with a discussion of the findings and their implications for the hotel's HR practices.

Managing Successful Business Project

Table of Contents
Title: To analysis impact of digital technology on human resource of hospital industry – A Case
Study on The Ritz Hotel, London....................................................................................................3
MAIN BODY...................................................................................................................................3
P1 Aims and objectives of project .............................................................................................3
P2 Project management plan ......................................................................................................4
P3 Work breakdown structure and Gantt chart with time frame and stages of completion :......7
M1 ..............................................................................................................................................8
P4 Research Strategy with primary and secondary research .....................................................8
M2.............................................................................................................................................17
P5 Research with using data and implement appropriate tools and techniques........................18
P6 Recommendation with valid conclusion..............................................................................20
M3 ............................................................................................................................................21
P7 Reflect on the value of undertaking to meet with goals and objectives...............................21
M4.............................................................................................................................................22
REFERENCES..............................................................................................................................23

Illustration Index
Illustration 1: Work break down structure.......................................................................................8
Illustration 2: Gantt chart................................................................................................................9
Illustration 3: Critical path............................................................................................................10
Illustration 4: Data analysis...........................................................................................................23

Title: To analysis impact of digital technology on human resource of hospital
industry – A Case Study on The Ritz Hotel, London
MAIN BODY
P1 Aims and objectives of project
INTRODUCTION
Impact of digital technology on the human resource is very essential part for The Ritz
Hotel. Human resources are important factor because the success of the hospitality industry is
based on these resources. There are many resources available in a structure of the business as
financial or other operating systems but human being are the first and fundamental resources in
every business management. Furthermore, The Ritz Hotel provide various kinds of facilities
which are also beneficial for tourism industries as well. In addition to this, hospitality industries
plays as a supplier of the tourism industries. Human resources are mostly affected by digitization
because human behavior's are continuously changing factor due to cultural factors(Taylor,
Fritsch and Liederbach, 2014).
RATIONAL
In fast paced economy, technology has been changed numerous aspects. It plays a wide
role in sanctioning human resource administration to move from personal management to
business ennoblement. In addition to this, humans resources management involved current and
recent trends related to policy making, employment practicing and other external factors, for this
HR required current contents and information regarding to the laws, rules and regulations which
can be gathered by the utilization of digital technology only(Shifrin and et.al., 2015). In order to
this, technology assist the company to connect to the internet to identify the different sources of
information and gathering information relevant to their strategies.
Aim:
“To analysis impact of digital technology on human resource of hospital industry– A Case Study
on The Ritz Hotel, London”
Research objectives

 To understand the concept of digital technology on human resource activities in
hospitality industry.
 To analyses the factors which affect human resource practices of chosen business.
 Approaches of HRM which influence by digitization. To suggest ways through human resource activities could be crimp in The Ritz Hotel,
London.
Research questions
 What do you realize by the concept of digital technology on human resource activities in
hospitality industry ?
 What are the factors which affect human resource practices of chosen business ?
 What are the approaches of HRM which influence by digitization ?
 How you can recommend ways through human resource activities could be crimp in The
Ritz Hotel, London ?
P2 Project management plan
 Scope statement : To define the scope boundaries of project management plan is one of
the most cause of project distress, that is why it is considered in planning of research
project. Researcher do not know about the details of external factors and how many
expenditures is really needed to complete the research project. Scope statement can be
defined and effectively determined by the model of SMART. Smart refers to specific,
measurable, achievable, relevant and time bound(Shifrin and et.al., 2015). If a project
have the qualities of these all factors than it wold be smart and successful. Scope of the
business plan should center on the objectives and goals of the client or owner.
 Budget : This is also compulsory factor in making project management plan. Budget
should be well defined and well managed to make a successful plan of research project.
Financial consideration is required because in a research project, researcher has to
conduct different research programs as primary, secondary, qualitative and quantitative or
have to collect different information from various sources which need financial
support(Sevillano-García and Vázquez-Cano, 2015). So a project required a well

organized budget. There are different tasks has been done in plan of research project as
excavation, build forms, place rear, pour concrete, setting or curing and strip forms. These
all tasks need different budget to accomplished. As per the current research these all tasks
need these bases of budget as such :
Task Budget
Excavation, $1800
Build forms $80
Place rear $700
Pour concrete $680
Setting or curing $300
Strip forms $10
Total $3670
 Schedule: Schedule is required to be defined as it outlined the time taken by the research
project. This specify the framework of timeline in which research should be done. To
develop schedule does not involve a major undertaking of budget consideration. As above
discussed, there are different tasks which should be done in research project but they all
have different time period to accomplish.(Oldham and Da Silva, 2015).
 Quality: Every organizations have their different quality standards. Picking up a right
quality standard is based on the relevant research project. There are various aspects to
quality management such as deciding quality standards, creating a plan of action to meet
the established standards for quality assurance and measuring the quality for quality
control.
 Risk register : Research project is depends on the quality and skills of researcher. It
means researcher plays role as a leader and this is the most important attributes of
leadership that they prepare for unexpected(Van Ark, 2016). Unexpected refers to risk
factor. To manage the risk factors of research project can be done in effective manner
through creation of risk register. Risk is intangible and unexpected factor. Nobody can
identify all risks to a project. But identifying these factors can give success to the research

project. Mostly importance of risk can be defined by these factors such as probability and
impact. Risk is a complex sphere to be analyzed so there are several fields which must be
contained by risk register as description of risk, probability, impact, priority, triggers and
response plan.
 Human resource plan : The main component of the current study is to analyze the
impact of digital technology on human resource activities(Tatlow-Golden, Verdoodt and
Boyland, 2017). So it is the main portion of a project management plan. All human
resources should be trained and qualified to accomplished the research project as these are
most critical factors in chain of successful research projects. HR plan should contain these
factors such as resource requirements, project team learning, training and development or
management.
 Resources : In respect to carry present research, it has been seen that researcher requires
several components that assist to achieve creativeness at workplace(Polonsky and Waller,
2014). With the help of physical, technical and human resource tools, they are capable to
make systematized work execution in business. In order to apply antithetical
consideration, it can be declared that organized work performance evolve regularly. In
addition to this, it can be said that execution of business crimp that made affirmative
impact on business activities. Furthermore, financial tools are also required to execute
several projects at workplace.
TIME SCALE
Task Mode Task Name Duration Start Finish Predecessors
Auto
Scheduled Task Name 4 days?
Fri 6/18/18 Wed 6/23/18
Auto
Scheduled Research project 1 day?
Fri 6/18/18 Fri 6/18/18
Auto
Scheduled Formulation of activities 1 day Fri 6/18/18 Fri 6/18/18
Auto
Scheduled
Evalauting topic of
project 1 day Mon 6/21/18 Mon 6/21/18 3
Auto
Scheduled
Determining problem
statement 2 days Tue 6/22/18 Wed 6/23/18 4
Auto
Scheduled
Evaluating allocation of
resources and time 29 days
Fri 6/18/18 Wed 6/27/18
Auto
Scheduled Implementation 10 days Thu 6/24/18 Wed 6/6/18 6
Auto Drafting Literature review 6 days Thu 6/7/18 Wed 6/13/18 7

Scheduled
Auto
Scheduled
Analysing research
methods 4 days Thu 6/14/18 Tue 6/19/18 8
Auto
Scheduled Calculation of Cost 10 days Wed 6/20/18 Tue 7/3/18 9
Auto
Scheduled
Interpretation and
analysis of data 6 days Wed 6/20/18 Tue 6/26/18 9
Auto
Scheduled
Sorting outcomes and
conclusion 6 days
Fri 6/18/18 Thu 6/24/18
Auto
Scheduled Project closer 2 days Wed 6/27/18 Thu 6/28/18 11
Auto
Scheduled
Drafting summary and
recommendation 2 days Fri 6/29/18 Mon 7/2/18 13
Auto
Scheduled
Proper documentation of
outcomes 1 day Tue 7/3/18 Tue 7/3/18 14
Auto
Scheduled Submission of report 1 day Wed 7/4/18 Wed 7/4/18 16
P3 Work breakdown structure and Gantt chart with time frame and stages of completion :
Illustration 1: Work break down structure

Illustration 2: Gantt chart

Illustration 3: Critical path
M1
From above discussed information, it is resulted that development of project management plan is
very essential in research project. This plan is based on the aims and objectives of the research

project(Dutta and Bose, 2015). It includes Scope statement, Budget, Schedule, Quality, Risk
register, Human resource plan and Resources for a successful project plan.
P4 Research Strategy with primary and secondary research
According to the current research project, researcher is using questionnaire to collect the data. It
is the method of primary research method(Cleden, 2017). In primary research method,
investigator collect the information which are not published before. For this, it conducts
questionnaire from 30 respondents.
QUESTIONNAIRE
Name :
Age :
Gender :
1 What do you think that is digital technology impact the human resource management of The
Ritz Hotel?
 Yes
 No
 Can not say
2 Which source is mainly affected by digitization ?
 Human resource
 Financial resource
 Can not say
3 Is digital technology affect the activities of human resources in positive manner ?
 Agree
 Disagree
 None of the above
4 Is The Ritz Hotel is considering the impact of digitization in its industry ?
 Yes
 No
 Can not say
5 Is hospitality industries are improving their activities of human resource management ?

 Agree
 Disagree
 Can not say
6 What do you think that human resources of The Ritz Hotel is adopting the changes of
digital technology?
 Strongly agree
 Strongly disagree
 Not agree nor disagree
7 To manage the human resources are the core element in the hospitality industry ?
 Yes
 No
 Can not say
8 By which sources company is collecting information about the impacts of digital technology
on its human resource management ?
 Questionnaire
 Interviews
 Do not know
9 Which is the main practice under human resource in The Ritz Hotel.
 Performance management
 Compensation management
 Both of the above
10 Is The Ritz Hotel contributing in economic growth ?
 Yes
 No
 Can not say
11 Is human resources are primary factor in The Ritz Hotel rather than financial resources ?
 Agree
 Disagree
 Don't know
12 What is the main impact of digitization on human resources ?