This report delves into the human resource management (HRM) practices at Ritz Hotel, London, a luxury five-star establishment. It identifies contemporary issues faced by the HR team, including challenges related to environmental factors, organizational structure, and individual employee development. The report presents three articles discussing emerging trends, the impact of COVID-19, and current issues in HRM, emphasizing the importance of diversity management, employee training, and crisis management. Furthermore, it includes a detailed job description for a general manager position, outlining responsibilities, prerequisites, and required skills. The report synthesizes the performance management process within Ritz Hotel, highlighting its role in reducing staff turnover, identifying training needs, and enhancing promotion opportunities. Finally, it analyzes existing HR policies, such as the 360-degree performance feedback system, and the importance of communicating these policies effectively to all employees.