Operational Issues, Solutions, and The Ritz London Hotel Analysis

This report delves into the operational issues faced by The Ritz London, a prominent five-star hotel in the UK's hospitality industry. It examines various aspects, including the description of hospitality and tourism operations, the demonstration of skills in the industry, and the analysis of operational and functional departments within the hotel, such as housekeeping, food production, and front office. Furthermore, the report identifies and addresses typical industry operational dilemmas, particularly ethical issues like harassment and discrimination, offering potential solutions to maximize profitability and improve operational efficiency. The report also highlights the importance of staff behavior, accommodation services, and special services provided by The Ritz London. The discussion covers the operational and functional departments of the hotel and concludes with recommendations to resolve problems and enhance the hotel's performance.

Operational issues

Executive summary
Operational issues are basically the kind of several problems that can simply arises on the
basis of less profitability. The article makes several categories that makes an operational issues
with the substantial and sufficient desirable results. The operational issues in the hospitality
industry includes administration work, high costts of operations and many others. The discussion
includes a description based on hospitality and tourism organisation. Operational and functional
departments of The Ritz Hotel. And apart from it, resolving the problems and provide effective
solutions to maximise profit of The Ritz London.

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Description based on hospitality and tourism operations ......................................................1
Demonstrate skills in the effective and critical participation in the hospitality and the tourism
industry ..................................................................................................................................2
Operational and the functional department within the hospitality industry in relation with The
Ritz London............................................................................................................................3
Resolve problems and poses possible solutions to typical industry operational dilemmas.. .5
CONCLUSION ...............................................................................................................................7
REFERENCES ...............................................................................................................................8

INTRODUCTION
Tourism and hospitality organisation is generally refers as a broad category of industrial
field in which delivers the services to the guest. Accommodation, food and beverages services,
production and the event planning are all included in the tourism and hospitality organisation.
The chosen organisation in this discussion is The Ritz London which is one of the 5 star hotel of
United Kingdom famous for its ambience and luxurious food items. A symbol of the high society
and the luxury is one of the world's most prestigious and best known hotel (Kougias and
Efstathopoulos, 2020).
The discussion includes a depth understanding on the hospitality and tourism operations,
communicating the basis of critical understanding on nature and centrality of operations in
hospitality and the tourism. Demonstrating the skills in the effective practice of hospitality and
tourism including several limitations and ethical considerations. At last, resolving of the
problems and some effective possible solutions in a typical industrial operational dilemmas.
MAIN BODY
Description based on hospitality and tourism operations
It covers broader and larger areas because hospitality is one of the fastest growing
industries in the world of today. Travel and tourism, hotel, food services, luxury services are all
included in the segment of hospitality industry. It can be simply suggested that hospitality
industry is one of the largest contribution in the society. The hospitality industry management
presents a wide range of the choices in terms the career opportunities are diverse and in high
demand positions because of the intensive growth of the industry that have been reflected out to
be as an immense growth.
Lodging and accommodation: It is seems out to be the most popular abode in terms of
hospitality management operations. From luxurious hotels to resorts, the larger employees of the
hospitality management includes guest services, housekeeping and the management of human
resources.
food and beverages: Large segments of the hospitality industry has been efficiently uses in the
food and beverages. The restaurant manager, bar manager, kitchen manager and many others are
all included in the food and beverages.
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travel and tourism: It have been considered as the most widespread and one of the most
important sector in the travel and tourism. It has been witnessing as a large scale expansion just
after the international tourism.
event management: It refers as the most important sector of the hospitality management. Some
of the famous and the essential components includes conferences, concerts, thatre production and
many others (Stirling and Duda, 2018).
The hospitality industry includes diverse ranges of the experiences. It is often considered
as one of the most exciting career avenues, but there is a genuine and a lot of work to be
presented in an organisation and have been greatly involved behind the scenes. There are lot of
work and effort includes in a positive growth and several students with an inclination towards the
career have a systematic and a bright future ahead. The hospitality industry overall provides a
diverse and wide range of experiences. An exciting career avenues which includes lot of work
and efforts. The positive growth of the industry with an inclination towards the career gives a
prosperous and effective blessing. The hospitality industry comprises with the various ranges of
businesses which provide an eversion amount of the services and the facilities and the
accommodation, food, beverages are refers as the major offerings of the food services and the
accommodation as well (Loyola and et. al., 2018).
Demonstrate skills in the effective and critical participation in the hospitality and the
tourism industry
The Ritz London is one of the most attractive and major hotel of the United Kingdom.
The Ritz London have been prominently famous for the clear environment, special services and
accommodation.
Environment: It refers to the well build up and brilliant use of the staff members on the
basis of effective and attractive work done by the employees of an organisation. The employees
have been systematically work which reflects the beauty of the peaceful and most sort of
environment. Well maintained room, proper hygiene, proper functioning and availability of the
services are all included in the environment which have been given by the Ritz London.
Special services: the staff members and the employees have a systematic responsibility
to make an effective and the most deal with the services so that special services to be provided to
the consumers. The special services availability given and enjoyed by all the consumers
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including special sale at the time of bookings, well maintained outlook of the ambience, wash
room availability and many others.
Accommodation services: The Ritz London has been genuinely and effectively famous
for its accommodation services available to all the people. An accommodation must have a large
facilities to be available so that there must be the proper and effective services of the
accommodation available to the guest (Crane and Noon, 2019).
Behaviour of the employees in The Ritz London: Glamor, Luxury and Opulence are
the three important and innovative description of the employees behaviour towards the people.
On the basis of proficiency and concerns, there reviews and feedbacks suggest that Ritz London
have been reflected a gold standard towards their guest who visit the hotel. The service values,
employee promises and many others have been genuinely and systematically targeted the
behaviour of the employees.
abuses or negligence: There is no abuses and negligence which have been majorly
experienced by any of the guest. There is a belief and values that have been greatly presented in
an organisation. Therefore there is no complaints till now of the negligence and the abuses as
well.
the improvement of facilities in any of the area in The Ritz London: The transport
facilities in The Ritz London must be improve. As it can be effectively suggested that it is very
important and needs to be experienced. The Ritz London have been one of the five star hotel, so
it can hardly possibly that the company can experience any areas of improvement. Therefore
there is a need to have a good improvement in terms of safe
Operational and the functional department within the hospitality industry in relation with
The Ritz London
Operational departments of a hotel The Ritz London
The department of the housekeeping: It is very important for a hotel to have a direct
impact towards the guest. There is a need to ensure the guest rooms, common areas, hallways,
restrooms and many others. The housekeepers should carry out the proper cleaning of the rooms
after check out of guests and a good safety of the rooms. The main job of the housekeeping
department is to have a high standard of cleanliness.
Food production (kitchen) department:
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The department of the food production is quiet extensively responsible for the food items
preparation. Chef, cook, the kitchen porter, and the manager of the kitchen are all included in the
area. The department is also responsible to ensure the cooking of food raw materials and the
proper hygiene so that there must be a well and effective services.
Food and beverage service department: It includes drinks and kitchen food services in which
there is a huge responsibility of the food and the beverages department. There is a need to ensure
the waitress, waiters and many others which states that consumer tables and efficient demand
and hospitality are all included in the this department.
Front office department
The front office staff of The Ritz London is efficiently responsible for the contact of hotel's
guest. The department of the front office is usefully ensure every guest to have a friendly and
welcoming features availability. The front office staff also deals with the effective as well as
deals with the complaints of the guest.
Functional department of hotel The Ritz London
The department of the marketing: The understanding of the marketing and the satisfaction of
all the guest are all required the use of effective as well as carry forward with the number of
tasks. For the instance, the market research is useful in understand of the guest demand, new
services, sales promotion, and several responsibilities of the departmental marketing.
HR department: The human resource department carry number of task and factors. It includes
job responsibilities, specification of the purpose, advertising the jobs, media affection and some
operational hiring process and many others.
Accounting & finance department: It is very important to have a proper accounting and the
finance department. The Ritz London hotel have the best operational services of the accounting
and the finance department. Controlling of the cost, billing, controlling credit, dealing with the
tax issues in day to day existence, the effective and useful tax issues, control in the budget, the
system of payroll, relevant laws and many others are all included in the finance and accounting
department.
Purchase department: The department of the purchasing is one of the procurement department
because it is a responsibility of the purchasing department of The Ritz London to be effectively
responsible for the access of best quality of the raw materials. The need of the effective
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equipments, enabling the services in terms of competitive prices are all included in the
department of purchasing in relation The Ritz London.
Resolve problems and poses possible solutions to typical industry operational dilemmas.
To resolve with the various problems and the issues that have been taken place in the
industry operational dilemmas are smily based on the ethical issues in the business or in the
organisation The Ritz London in which businesses encompass a wide array of the areas within
the ethical standards of the organisations. The ethical issues which have been deprives as
fundamental including the promoting of the conduct is effectively and most promisingly based
on the trust and integrity, but there are some major complex issues as well including the
diversity, empathetic decision making process, governance and compliance.
According to one of the Global business ethical report,there are almost 25% employees
suggest that the senior managers have been reflected out to be the good understanding and
suggest some good and major ethical and compliance risks in the businesses across the
organisation (Alkhaldi and Abdallah, 2019).
Harassment and discrimination in the workplace: It is one of the most effective and largely
extensive ethical issue that impact the businesses. In today's world, ethical issues cannot be able
to taken place in any way in the organisation. Every businesses must needs to be aware with the
anti national as well as protecting the employees for any of the unjust treatment so that they will
work out more effectively and appropriately. The US equal employment opportunity commission
defines as the various ways and different ways of the discrimination and the harassment status
that can simply effect the organisation. There must be some equitable and effective ways which
should and can possibly improve the working structure of the organisation including age suggest
not more than 40 age group people should be hard effectively work, there must be a proper place
of the disabled employees so that they will efficiently work on the basis of sit and work
performed, the equal pay which states that there must be no difference and discrimination in
terms of the sec, race, caste and religion.
Health and safety in the workplace: It refers to the health and safety in the workplace is very
important on the basis of effective and well functional workplace environment. If there is health
applicability and safety purposes then there can be large possibility of health effectiveness and
safety of the employees. The safety of the employees gives and ability to workers so that they
can work to the best of ability and achieve success. Health and safety have been genuinely
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reflected out to be the major role so that there must be huge effectiveness and work structure in
an organisation.
The ethical ability in an accounting services: It suggest that there is a need to have accurate
book keeping practices. The unethical accounting services simply leads to demolishes and
devastating of the services in The Ritz Hotel London. There is a need to have a serious concerns
in the hotel to have a publicly traded companies.
Technology and privacy practices: It refers to such type of applicability in which there is a
huge and effective technological functioning. It can be said that technological improvements as
well as advancements simply leads to the effectiveness and standard of living. It not only helps
in ease the work but also helps in systematically and effective desire and process to work done
functioning. There can a huge amount of possibility to systematically have a record of past 10
years and also the privacy practices applicability in an organisation (Morales and et. al., 2018).
Non-disclosure and Corporate Espionage: Many employers are at risk of current and former
employees stealing information, including client data used by organizations in direct competition
with the company. When intellectual property is stolen, or private client information is illegally
distributed, this constitutes corporate espionage. Companies may put in place mandatory non-
disclosure agreements, stipulating strict financial penalties in case of violation, in order to
discourage these types of ethics violations.
The operation of the successful restaurants demands a good combination of the
operational skills, services, systems and creative promotions. There is a need to have an effective
and prosperous service in terms of digital media as well. The digital media helps to have a proper
and systematic record of a person or an employees so that there is an ease and effectiveness in
the proper structure work done. The operational skills refers to an ability to think analytically,
communicate effectively and work systematically. The operational skills in every employee of
The Ritz London gives a systematic and the most effective way in promoting larger number of
the ethical values and the structure of work.
Creative promotions refers to the new and effective initiate in an organisation. The services
which have been offered, must have an effective and larger experiences so that there will be an
unique and effective reflection of the work structure(Li, H., Ji and Li, H., 2018).
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CONCLUSION
The discussion is based on operational issues of the chosen company The Ritz London
and it is seems out to be the most effective and sorted organisation. It also suggest to have the
best five star hotel and the customers services given by this hotel is quiet unique and effective as
well. The discussion includes description on hospitality and tourism sector. Several critical
participation in terms of environment, accommodation services and many other which effectively
suggest that there is no abuse and negligence to any consumer or staff employees.
The environment of The Ritz London is quiet effective and unique. In addition to this, the
discussion includes operational and functional department of The Ritz London. And at last some
effective measures have been mentioned above which are the useful and positive solution that
can leads The Ritz London is a more unique and effective way to achieve success and maximise
profit.
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