Integrated Management Report: Riverside Shopping Mall Project Analysis

This integrated management report for Riverside Shopping Mall analyzes various aspects of its operations and project management. It begins with an analysis of inventory management and economic order quantity (EOQ) for coffee suppliers, calculating total costs and evaluating offers. The report then explores retail floor layouts for a new business, Freshpress juice, detailing queuing, ordering, delivery, and payment processes, along with furniture and equipment layouts and job roles. Staffing requirements, including temporary staff needs and associated budgets, are also examined, alongside payback period calculations. Furthermore, the report evaluates alternative proposals, addresses quality problems in the kitchen, and provides cost analyses based on suggestions from a senior waitress, culminating in recommendations to improve the mall's overall performance.

Integrated management
report for Riverside
Shopping Mall
1

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................4
PROJECT TASK FIVE...................................................................................................................4
1.) Total cost of coffee.................................................................................................................4
2) Revised economic order quantity............................................................................................5
3) Evaluation of offer...................................................................................................................5
PROJECT TASK SIX......................................................................................................................6
1, Retail floor layout that clear show detailed pertaining to queuing, ordering, delivery and
payment process would work.......................................................................................................6
2. Layout containing furniture and equipment in main store.......................................................7
3. Necessary job roles with person specification and role that need to be change as per shift....7
PROJECT TASK SEVEN...............................................................................................................9
1) Requirement of temporary staff...............................................................................................9
2) Budget for temporary staff....................................................................................................10
3) Payback period......................................................................................................................10
PROJECT TASK NINE.................................................................................................................11
2) Alternative proposal evaluation.............................................................................................12
PROJECT TASK TEN..................................................................................................................12
1) Problems occurring in kitchen splited...................................................................................12
2) Total cost of quality problem.................................................................................................12
3) Suggestion from senior waitress............................................................................................12
4) Cost analysis over Wife suggestion.......................................................................................13
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14
2

INTRODUCTION
Management is process of planning, organizing, controlling and coordinating several
resources so that particular project can be effective manage and end goals can be achieved in best
possible manner. This report has contained crucial information pertaining to different task or
activities that are manage in order to achieve specific goals or outcome. Likewise, it has covered
task-5 which is related to product sourcing and inventory management in caffeine coffee
suppliers. Each company need to effectively manage its inventory in order to timely delivered
several services that can satisfied their wants beyond their expectancy level. Task-6 is about
floor layout and the way several process will be completed for better operation of new business
named as Freshpress juice. The task-7 is pertaining to staff resources planning and customers call
center that has highlighted key information related to number of resource required to complete
the task. At last it has covered Task nine and ten that are related to procurement and supply
selection, quality management and cost analysis process related to Frank new York.
PROJECT TASK FIVE
1.) Total cost of coffee
Economic order quantity (EOQ) = √ 2 D S / H
D: Annual demand in units
S: Ordering cost per order
H: Holding cost
Annual demand: 76 vaccumm / 14 * 365
= 1982
EOQ : √2 * 1982 * 38 / 9
= 129 Units
Total cost = Purchase price + Ordering cost + carrying cost
= 1982 / 76 * 15.75 + 9 * 1982 / 129 + 1982/ 129 * 38
= 1133
2) Revised economic order quantity
Economic order quantity (EOQ) = √ 2 D S / H
D: Annual demand in units
3

S: Ordering cost per order
H: Holding cost
Annual demand : 1982 * 2
3964
EOQ : √2 * 3964 * 38 / 9
= 183 Units
Total cost = Purchase price + Ordering cost + carrying cost
= 3964 / 76 * 15.75 + 3964 / 183 * 9 + 3964 / 183 * 38
= 1839
3) Evaluation of offer
Revised Economic order quantity (EOQ) = √ 2 D S / H
D: Annual demand in units
S: Ordering cost per order
H: Holding cost
Annual demand : 1982 * 2
= 3964
Total cost = Purchase price + Ordering cost + carrying cost
= 3964 / 76 * 14 + 3964 / 200 * 38 + 3964 / 200 * 9
= 1662
Recommendation:
The idea where the at least 200 quantity is ordered created negative impact as the
decision allow the business entity to occur total cost of purchasing, ordering and carrying is
1662. AS per the economic order quantity practice company get to incur the total cost of
ordering, perching and carrying is 1133. IT can state that the decision is not effective on the
ground of total cost occurred due to such decision. In context to the business decision-making
cost is targeted to contain minimum as it will transform profit. Ordering 200 units instead of 129
will lead to extra total cost of 529 (1662 – 1133). This will further lead to reduced profitability in
bank of company from the same value (Арский, 2019). It is recommended on the basis of total
cost incurred in both the context by ordering economic order quantity units and more than
economic order quantity unit is that company is getting more benefits in order the EOQ level of
4

units even if the purchase price is more but the overall cost of purchasing the unit is minimum
due to low ordering and carrying cost. Business entity always look for such decision that can
maximize the overall profitability level of such respective venture. This decision of ordering
more units from the economic order quantity level is not profitable and fruitful due to consuming
more cost of producing the final units.
PROJECT TASK SIX
1, Retail floor layout that clear show detailed pertaining to queuing, ordering, delivery and
payment process would work
Freshpress is new business that is planning to offer fresh juice vegetable and fruit
beverage in different parts across England so that people can easily come and enjoy their
weekend. Moreover, the company has planned to start its restaurant near at Riverside with an
motivate to provide pleasant experienced to customers. The retail floor layout has all facilities
related to queuing, orderings, delivering and payment process so that customers does not have to
wait in order to get fresh juice and vegetable beverage to fulfilled their respective wants. Such as
Sofa are present in layout where customers can wait for their relative order to get fruit juice and
other material for satisfaction of their respective desired (Yang and Takakuwa, 2017). Moreover,
the restaurant has also ensured that customers are provided qualitative services in limited time
frame so that they are motivated to come to it only. The ordering process of juice is also more
convenient and ease as they can easily come and place order of number of juices. It has provided
both online and offline method of order the food and juice so that customers can easily come and
make order as per their convince in the restaurant. Furthermore, it can be stated that the
Freshpress has make use of innovative technology so that payment and delivery process can be
rapidly complete for satisfaction of customers’ requirements beyond their expectancy level.
Customers have an option to make online payment that contribute in saving their overall time to
have beverage and satisfy their respective desire (MAGNANI and MENZIONE, 2019).
2. Layout containing furniture and equipment in main store
The Image has clearly represented about the furniture and equipment that will be present
in store so that number of customers from different geographical location can come and enjoy or
have entertainment. There are round table, chair and sofa where people can come and sit and
have freshly made fruit and vegetable beverage. Better sitting arrangement and easily payment
5

process has contributed in making customers happy and satisfied thus motivated to be part of
organization for longer time frame (Sevtsuk, 2020).
FLOOR PLAN LAYOUT
6

7
CORNER
SOFA
TABLE
AND
CHAIRS
2-
SEA
T
SOF
A
TABLE
AND
CHAIR
ENTRANCE

3. Necessary job roles with person specification and role that need to be change as per shift
There are different job roles in Freshpress like store manager, cashier, waiter and human
resource manager that performed different task, role and duties so that objectives of the
restaurants can be achieved. In order to delivered timely services to range of customers, there are
several shift that an individuals pertaining to specific job role need to perform for smooth
operation of organization in external environment. Therefore, various role with respective person
specification can be illustrated as follows:
Store or floor manager: This is manager that is responsible for performing different task and
activities to ensure that better and timely services are provided to range of customers coming to
the store. So, it overall take care of order or table reservation, regulate billing and other services
delivered to customers for their better satisfaction.
Summary of personal specification
Role and responsibilities of Store or floor manager
 Managing the budget
 Dealing with customer’s complaints
 Controlling price and stock
 Provide support to staff so that they can easily complete the task.
Skills
 Excellent customer’s services
 Communication skills
 Interpersonal skill
 Decision making skill
Cashier: It is another job role that perform duty pertaining to actual cash flow or in and out of
cash from the restaurant during specific period of time. The cashier will take care of online and
offline payment that are received from different sources so that actual profit earn can be
estimated (Babu, 2019).
Summary of personal specification
Role and responsibilities of Cashier
8

 Managing transaction related to cash received and payment made.
 Collection of payment in credit or cash
 Issue of receipt and make necessary payment.
Skills
 Basic math
 Active attention
 Good communication skills
Waiter: They are individuals that are responsible for serving fresh fruit and vegetable beverage
to range of guest that have come to restaurants. moreover, they will give menu to the guest,
inform about special offer or special juice or beverage of the restaurant so that they can take
correct decision to purchase.
Summary of personal specification
Role and responsibilities of Waiter
 Taking order from customers
 Giving suggestion to customers to order specific juice to satisfied their respective wants.
 Answering question and serving juice and beverage to customers.
Skills
 Good communication skills
 Team working ability
 Persistence
 Energetic
Human resource manager: It is job in Freshpress which is mainly responsible for hiring,
selecting and retaining highly talented, skilled and qualified individuals so that various operation
of company can be easily completed. Furthermore, it take care of personal growth and
development of staff member with an motivate to delivery services that are beyond expectancy
level of customers (Bailey and et.al., 2018).
Summary of personal specification
9

Role and responsibilities of human resource manager
 Hiring, recruiting and selecting right candidate at right place
 Employees relationship
 Performance management
 Deciding compensation and benefits
Skills
 Interpersonal skills
 Decision making skills
 Coordinating skills
 Empathetic skills
PROJECT TASK SEVEN
1) Requirement of temporary staff
Total call 608
Less: Call accepted by
permanent staff
12 * 3 * 8 (288)
Remaining call 320
Temporary employee required: 320 / 64 (8 * 8)
= 5 employees
2) Budget for temporary staff
5 * 76.75 * 30 days * 1.5 Months
= 17269
3) Payback period
Cost budget as per new requirements
Total call 608
10

Less: Call accepted by
permanent staff
18 * 3 * 8 (432)
Remaining call 176
Temporary employee required: 176 / 96(12 * 8)
= 2 Employees
Cost saving = Old cost – New cost
= 17269 – 6908 (2 * 76.75 * 30 days * 1.5)
= 10361
Payback period = Initial investment / cash inflow
= 34000 / 10361
= 3.28 Years
Advise:
Payback period is the time required to recover the original or actual investment
entertained in a certain project. If the entire set up is established the time require recovering
original investment is 3.28 years. This is not much as company will be able to recover all its cost
incurred over installing new systems (Kubínová, Mann and Vencovský, 2017). Further
implementation of new systems and structure would always benefit to the business entity in form
of better productivity, profitability abd other such aspects. It can advise the business venture to
install new system as the payback period is minimum and allow the business entity to recover the
potential investment in a limited time frame. Any income post the time of payback period will be
proved as a profitability for the business venture.
PROJECT TASK NINE
Recommendation over options available
Criterion: Weighting
(1 – 10):
Percantage (Weightage / total
* 100)
Appearance 4 11
Ease of maintenance 6 16
Sweeping performance 7 19
11

Size of debris ‘tank’ 7 19
Durability and build quality 8 22
Customer references 5 14
Total 37
Criterion: Clean
Sweep
Rothclean EBG
Appearance .33 (3 * .11) .55 (5 * .11) .88 (8 * .11)
Ease of maintenance .76 (6 * .16) .76 (6 * .16 ) 1.12 (7 * .16)
Sweeping
performance
1.33(7 * .19) 1.52 (8 * .19) 1.33 (7 * .19)
Size of debris ‘tank’ 1.52 (8 * .19) 1.52 (8 * .19) 1.52 (8 * .19)
Durability and build
quality
1.1(5 * .22) 1.32(6 * .22) 1.54 (7 * .22)
Customer references .56 (4 * .14) .7 (5 * .14) .84 (6 * .14)
Total 5.6 6.37 7.23
Total in percentage 560 (5.6 * 100) 634 (6.34 * 100) 723 (7.23 * 100)
Interpretation:
On the basis of the weighted scoring system the project address maximum number of
weight-age get selected. The above projected evaluation clearly state that EBG would be top
prioritised than Rothclean and the last will be clean sweep among all three of them based on
weight (Wu and et.al., 2020). The scoring is maximum in case of EBG as compare to all other
projects so it will be selected.
12