Project Stakeholder and Risk Management Analysis: Riviera Care Group

This project management report analyzes the Riviera Care Group's project, focusing on risk management and stakeholder analysis. It begins with an executive summary, followed by an introduction that defines project management and risk management, highlighting their importance. The report then delves into key project stakeholders, identifying their power using the Mendelow matrix. It explores points on the matrix requiring close attention and discusses legal and non-legal solutions to minimize risk, critically evaluating each. The report also addresses conflict avoidance among stakeholders and potential issues in leading and managing teams, providing strategies to improve these issues. The project is about extending primary care team. The analysis includes internal and external stakeholders, their interests, and the impact of government regulations and media. This report offers valuable insights into managing project activities, mitigating risks, and achieving desired goals within the healthcare sector.

Project and Risk Management

Table of Contents
EXECUTIVE SUMMARY.............................................................................................................3
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................2
LO1 Key project stakeholders and identify their relative power on a Mendelow (1991) matrix.
................................................................................................................................................2
LO2 Describe the points upon the matrix that you consider the project should keep the closest
eye on. Legal and non-legal solutions you may undertake to minimise risk. Critically evaluate
each solution...........................................................................................................................5
LO3 How might you avoid conflict between the stakeholders you have identified on the
matrix......................................................................................................................................7
LO4 Potential issues when leading and managing team and strategies adopt to improve these
issues. Strategies which can be used to deal with these issues...............................................8
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................13

EXECUTIVE SUMMARY
Project Management “A structured approach which helps in achieving its desired goals
by managing the changes and bring maximum possible outcomes. Projects are designed to take
advantage and opportunities and along with uncertainties and risks that occurs during progress of
project. A special meetings has conducted between project manager, stakeholders and other
members to in order to bring ideas which support the project. The report on project management
and risk is prepared on The Riviera Care Group which was established in 2000 whose main
objectives is to care to young adults between the age of 16-65 who suffers from the mental health
problem. The report indicates the approaches, challenges, strategic policies etc. that to be
implemented in the completion of project and helps in avoiding the risks and conflicts arise
between the stakeholders in terms of their level of interest and powers in management of project.

INTRODUCTION
A project is conventionally defined as a “temporary endeavour undertaken to create unique
product or services”(Project Management Institute 2008). Alternatively a project can be thought
of as well defined set of tasks that must all be completed in order to achieve project's goals. Thus
project management is the application of knowledge, skills, tools, and techniques to project
activities to meet the project requirements. Projects are designed to take advantage and
opportunities and along with these there is some uncertainty, challenges and risk occurs so
project risk management is responsible to addresses the process behind risk management and risk
assessment which allows to identify, categorize, prioritize and mitigate these risks ahead of time.
In order to formulate the polices and programmes for completing project, a special meeting has
to be conducted between project manager, project team, key stakeholders and project sponsor in
order to bring the ideas which support the project (Alexander ed., 2013). This report is based on
The Riviera Care Group which was established in 2000.It opened specifically to provide care to
young adults between the age of 16-65 who suffer from the mental health problems. The Riviera
Care Group is split into 4 limited companies that, together provide all of the services that the
group offer;they are residential care, supportive living and domiciliary care. The main purpose of
this project is to acquiring knowledge about the activities that to be performed during the process
of completion of project and the risk and challenges that to be faced in the process of project. It
helps in gaining knowledge and ability to tackle the complex situation in effective and efficient
manner. The types of projects and the responsibilities are clearly determined in this project.
For making a project it is required to identify, apply and evaluate the legal and non-legal
solutions to minimise risk. The Riviera care group should need to follow principles of leading
and managing project teams to solve complex problems and therefore required to analyse and
evaluate the results. In order to manage the activities and risk of project, the organisation should
need to communicate to their project members and inform them about the possibilities that may
occur during process of completion of project. They have to take care level of interest of their
stakeholders as well as need to provide powers to them in order to manage the project activities
in efficient manner (Aven, 2010). With the help of this report, we able to find out the
organisation's strengths and weaknesses as well as helps others organisation to direct what are
the measures and corrective actions to be taken while performing in complex situations in order
to achieve their desired goals. The organisation has sufficient resources to perform task in order
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to get positive result without facing any problems. Such problems involves lack of availability of
resources, dissatisfaction among the project members, lack of information about the objective
behind the project etc. This report is indicating the esse4ntial elements that to be taken during
managing activities as well as risk of project (Stakeholder mapping - the Power Interest Matrix,
2012).
TASK 1
LO1 Key project stakeholders and identify their relative power on a Mendelow (1991) matrix.
In business stakeholders can be defined as the group or amount of people that affect the
organization operation in the competitive market and are involved in the activities directly and
indirectly. These people affect the organisation's activities and are involved in the operations or
plans of company along with the benefit share. It is required for a corporation to manage the
stakeholders for proper functioning of enterprise ad diverged opinions over a specific subject.
Home care organisation involved various stakeholder such as employee, service providers,
suppliers, clients, patients and many other. The company which established is The Riviera Care
Group that was formed in 2000 years which render the services to the adults between the age of
18 to 65 including the disable kids or adults, people who need care and proper services etc.
Major Stakeholder
The health care sector is wide market which work to serve people and build the society
more better place. Those organisations can be government or private organization depending on
the purpose of business (Brauers and Zavadskas, 2010). The company, Riviera Care Group the
leading organisation in home care service provider which worker for developing and growing in
the competitive market. This is essential to manage and maintain the affairs of stakeholder in
order to control the functioning of enterprise that help in resolving issues and conflicts related to
it. The company have started a new project which is EXTENDING PRIMARY CARE TEAM
for deploying the worker amount in order to meet the requirements of services ion the market.
There are larger numbers of patients and less number of worker which is why company felt the
need of more worker or employee for providing services to their patients or clients. The company
need to analyse stakeholder for identifying the risk in the execution or success of this project in
order to control the effect or them the stakeholder analysis helps in managing the acclivities and
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provided the entire control of the operations to the firm. Here are the major stakeholders of this
program of company i.e. explained as below:
Internal Stakeholder: those stakeholder who work within the organisation are called the
internal stakeholders. They are organised or managed in order to manage the internal relationship
with the people. In the project of extending primary care team the major stakeholder would be as
below: BOD: The main decision making process is undertook by the organisation's board of
director, the person is involved for making the designing of project and finalising the
guidelines or outline of this project (Chapman, 2011). Manager or Employers: These are the main bodies which monitor and control the entire
plan and select as well as hire the new candidates through using bes process of
recruitment for increasing the productivity of company in regard of their services. Applicants: These are those people who will be organised or selected after the entire
recruitment process for the company for filling the the vacant places for providing their
services to the company in exchange of amount or wage. Peer or Employees: these are those people who will help in executing the project as well
as effective implementation which is made by them only. Suppliers: It includes those people who will provide the resources or major assets to
reach the bets and able workers.
External Stakeholder: These stakeholder situated outside the organisation and affect
factors or activities of operations of the company. This project is about EXTENDING
PRIMARY CARE TEAM for which the company need to employ new candidates. Here are
those stakeholder who are are related to this activity: Consumer: The project is helpful to provide patients more services that is helpful for
organisation. Government: The government regulation affect the organisation in limiting the activities.
As the company is private organisation it have to comply various rules and regulation
which they have to follow. Media: these are those people which help in finding new activities as well as assist in
reaching the people which are interested in project activities (Cvetkovich, 2013)(Earle,
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2010). Media is the major source which convey the information among people for
achievement of the project.
 Investors and Creditors: These are those people which help in the process through
funding and sponsoring the events and activities and play a large part in the success of
organisation.
Thus, these stakeholder are affected in the company which influence the entire activities
or operation that is controlled by the manager r director of company.
This is essential to understand interests, requirements, power of stakeholder for meeting
or managing stakeholder effectively. It refer to ascertaining the objectives goals, reviewing past
reactions as well as understanding the behaviour or feedback of consumer analysing the
influence of this on company (Figueira-de-Lemos, Johanson and Vahlne, 2011). There are
various approaches through which the stakeholder analysis can be done which can help in
assessing the purpose of those people as well:
 Understanding needs and interests of stakeholder
 Identifying and verifying the opinions of stakeholder of an organisation
 Understanding the major strategic issues. Start the process of understanding coalitions of opposition and support.
Mandelow's Matrix
The interest/power grid is also known as the Power/Interest matrix which is a simple
techniques which avail an organisation in categorising the stakeholders of the respected project
along with interest and power in it. This avail in identifying important elements of this project
according to the prioritized. This can be understand with the help of Mendelow's matrix as it is
the strategy formulation for the corporate in order to understand the key stakeholders. This is one
of most popular method of mapping stakeholder which determine them on the grounds of their
power and interest.
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Illustration 1: Stakeholder mapping - the Power Interest Matrix,2012
BOX A: Minimum efforts. The dearth of power and interest make more influencing for
care home.
BOX B: Keep informed. These are not interested but less power of the activities in
extending the primary care team.
BOX C: Keep satisfied. These are those people which is required to keep satisfied in
order to make them more interested and move them in Box D (Edwards and Bowen, 2013).
BOX D: Key player. Main player or design and control activities and in absence of them
the management can be stopped.
LO2 Describe the points upon the matrix that you consider the project should keep the closest
eye on. Legal and non-legal solutions you may undertake to minimise risk. Critically
evaluate each solution.
The actions that are to be taken and the projects that are to be run will affect more and more
people. The more people the project affect, the more likely it is that their actions will impact
people who have power and influence over their projects. These people could be strong
supporters of completion of project or they is chance to adversely affect on the performance of
the project. It is essential for an organisation to identify the key people who has power and
ability to influence and affect the project because without getting support from them the projects
cannot be accomplished in effective and efficient manner (Taticchi, Tonelli and Cagnazzo,
2010). The points that an organisation should focus on to complete the project are as follows:
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 Use the opinions of the most powerful stakeholders to direct and shape the project as
early as possible as their input helps in improving the quality of project.
 To get more useful resources, it is required to gain support form the strong powerful
stakeholders which helps in completion of project in more successful manner.
 To inform and communicate the informations and strategies that are to be taken during
process of completion of project to their stakeholders so as to help them in understanding
the motive and benefits of project and because of this, their stakeholders showing their
willingness to support and participate in the activities of project (Heldman, 2010).
 Organisation should need to forecast or predict about the people's reaction towards the
projects which helps in formulating and implementing the plans and procedures
according to the situation in order to get people's support.
Legal and non-legal solutions you may undertake to minimise risk. Critically evaluate
each solution. Solutions that helps in minimising risk: Validate risk mitigation strategies and alternatives: It is necessary for organisation to
validate risk mitigation strategies and alternatives in order to bring efficiency in the
activities of project and helps in avoiding wastage of resources that to be used in the
process of the project. Take corrective action when actual events occur: In the process of completion of project
certain corrective actions to be taken in order to achieve determined objectives in
effective and efficient manner. Assess impact on the project of actions taken: The effect of the action s that are to be
taken are need to carefully analysed so as to bring positive outcomes otherwise one
wrong action create a serious impact on the whole process. Ensure change control addresses risks associated with the proposed change: After
evaluating the effectiveness and efficiency of all the activities, there is need to make
possible changes if necessary in the action plan to get desired result (Heldman, 2015).
 Establish communication as appropriate: Communication to their workers in terms of
providing essential information about the strategic plans so as to achieve objective so that
their workers or stakeholders perform their activities according to the guidance and
direction provided by the organisation. Activities or actions are efficiently implemented if
the whole information about the project is given or informed to every member of project.
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LO3 How might you avoid conflict between the stakeholders you have identified on the matrix.
The stakeholders has low level of interest in the organisation's operations and have only
limited power to influence the organisational activities. They are getting less satisfaction from
the activities and strategies which the organisation has formulated and implemented because they
have less power and participation in the functioning of an organisation. They put their minimum
efforts to influence and follow instructions of the organisation. They have interested in the
strategy of an organisation but because of the less power they have are unable to influence the
activities therefore they are failed to take participation. The organisation should need to aware
about the stakeholders expectations, their priorities and their agendas relating to their degree of
power and relative to their degree of interest (Kapucu, Arslan and Demiroz, 2010). Stakeholders
that lie in the manage closely quadrant can easily ensure project failure if the organisation don't
manage them properly. The level of interest of stakeholders are important for making project
more successful.
The interest of the stakeholders are analysed in form of:
 expectations of stakeholders from the project
 if they are willing to commit tangible resources
 willingness of stakeholders can affect and hinder the organisation project
The organisation need to determine the actual interest of stakeholders and manage them
appropriately by using power/interest grid in stakeholder prioritization which results in reducing
the project negative risk caused by stakeholder mismanagement.
In order to avoid these issues or conflicts the organisation should need to implement such
strategies that brings in the level of interest of stakeholders (Subramanian and Ramanathan,
2012). The stakeholders has lack of motivation to achieve objectives therefore an organisation
should provide motivational program so that their stakeholders put their maximum effort in the
organisational activities. Lack of information about the organisational strategies brings
dissatisfaction among the stakeholders so it is required for an organisation to inform their
stakeholders about their strategies and activities of an organisation so as to improve the
performance of both organisation as well as their stakeholders. The organisation should need to
take care and focus on the expectations of the stakeholders that they make from the organisation
in order to bring some interest of the stakeholders in an organisation. Therefore if the
organisation want that their stakeholders put their maximum effort in the functions of an
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organisation, then it is required to fulfill their expectations, focusing on improving their
satisfaction level through providing attention to them and informed about the activities and
strategies of an organisation. They should need to provide power and importance while
formulating and implementing organisational decisions so that their stakeholders are able to
influence and follow the instructions and put their maximum efforts towards the activities which
help them take participation in all programs of an organisation so that both can get maximum
result in effective and efficient manner (Kerzner, 2010). While taking management decision the
opinions or views of the stakeholders should be analysed in order to bring level of interest in the
stakeholders so that they are assure about their power and give maximum possible efforts in
order to achieve their expectations form the organisation.
LO4 Potential issues when leading and managing team and strategies adopt to improve these
issues. Strategies which can be used to deal with these issues.
Working of a team provide number of benefits to an enterprise. One of the main
advantage of this when large number of individuals work together to achieve a common
objective then they share ideas and knowledge with each other this help enterprise to find
effective and better solutions of business problems. Three main issues face during leading
managing team include the following:
 Communication: Communication play a big role in every enterprise as this is the one
which provide an opportunity to manager to communicate with all employees and target
customers. This is one of the main issue face by manager during leading a team. When
number of individuals work in a team that it become more essential top clear roles and
responsibilities of every member of team. Sometimes lack of communication is the main
issue create unnecessary delays in execution of business activities. When a task is assign
to a team that all members think that other individual will complete the assign task and all
this increase cost and time of company (Pritchard and PMP, 2014). That's why it is very
essential for managers to clear roles and responsibilities of every individual involve in a
team and this can be better done with help of effective communication channel. For this
manager can use various verbal and non verbal channels of communication.
 Motivate employees: Employees are one of the important and valuable assets of every
enterprise as these are the one who provide their support to company to complete
complex business tasks (McNeil, Frey and Embrechts, 2015). It is very essential that all
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members of team should be enough motivated so they can give their best and contribute
more in enterprise's success. Managers use different techniques of motivation to
encourage workers to give their best. But when large number of individuals work it a
team than it become difficult for manager to decide which ,o0tivation strategy must be
choose by him so he can motivate all members of team in an effective way. This is one of
the main issues because it is not necessary that all individuals motivate from the same
thing. Some employees get motivated with money while get motivation with increment
in job. So choose the right theory and model of motivation to motivate workers is one of
the main issues which faced by manager during manage a team.
 Leadership: Leader is the one who provide direction and motivate employees to work
effectively. This individual plays a big role and largely affect the success of a team.
Various leadership models and approaches are there which can be by a leaders to lead a
team. But one of the main issues which face by an individual during lead a team to to
evaluate and choose a appropriate model of leadership. Some leadership models says that
leader should encourage employees to take in decision making process while other model
of leadership focuses leaders should punish employees if he fail to complete the assign
task. This is one of the one issue face by leader during managing a team. Some
employees give their best under specific leadership approach while other perform best
under under models of leadership. So to achieve better outcomes this is one of the biggest
issues face by individual during managing a team.
Strategies which can be used to deal with these issues: For achieve success it is very
essential for manager to remove all the issues faced by him during managing an leading a team
(Mir and Pinnington, 2014). For solve these issues, the main strategies which can be used by
Riviera care group are stated under the following points:
 Develop a effective communication channel: By develop and use a effective
communication channel managers can eliminate the confusion from mind of all team
members and can clear responsibility of each members and can provide them direction to
complete assign task in given period of time. With help of effective communication
channel company can complete all its task in given period of time and can achieve
efficiency in production process. For important messages manager can use help of written
communication as this is more formal in nature or manager can repeat important
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