Road Construction Project: Risk, Finance, Monitoring Report
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This report provides a comprehensive overview of a road construction project, specifically focusing on the North East Link project. It details the project's budget, estimated at $100 million, outlining the various expenses such as site investigations, engineering works, and business case preparation. The report highlights the benefits, including reduced travel times, improved public transport, and economic growth, while also acknowledging potential disadvantages like financial resource allocation and temporary job creation. It defines the project scope, emphasizing its impact on infrastructure and the economy, and presents a detailed project roadmap with phases and public consultations. Furthermore, the report includes a breakdown of the project's budget, a timeline for task completion, and a critical path analysis using Gantt charts. It identifies key elements of road construction, funding mechanisms, and key stakeholders involved. Finally, the report discusses potential risks using qualitative and quantitative measures and outlines a risk mitigation plan.

Project risk, finance, and monitoring
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Table of Contents
INTRODUCTION...........................................................................................................................1
PART-A...........................................................................................................................................1
PART B............................................................................................................................................8
PART C: RISK MITIGATION PLAN............................................................................................1
REFERENCES................................................................................................................................5
INTRODUCTION...........................................................................................................................1
PART-A...........................................................................................................................................1
PART B............................................................................................................................................8
PART C: RISK MITIGATION PLAN............................................................................................1
REFERENCES................................................................................................................................5

INTRODUCTION
The report will include about the road construction project which explains about the
overall budget, benefits and drawback of the project. The report also includes the different type
of risks affecting the project and the principle of project management body of knowledge which
helps in effective accomplishment of the project.
PART-A
Overall budget of the project
North East Link is the biggest project of road transport in Victoria's entire history. They
focusing on fixing the missing link in Melbourne's freeway of network. The overall budget for
the project is $100 million for preliminary sites investigations, engineering works, environmental
and geotechnical studies, initial designs, and preparing a business case etc. is given by the
Victorian government. The overall budget will be targeted for expenses for the project. Th
Victoria government plans to build the missing link road network so that it can slash congestion
in Melbourne's.
Benefits/Advantages of project
There are many benefits of implementing the project that is establishing the link road
network and it will help in providing many befits and advantages which includes:
Slashing traffic and Travel times
ï‚· The link road will help in slashing the travel time between the Melbourne's north and
south east up to the 30 minutes.
ï‚· It will take around 15000 trucks off local roads a day,
ï‚· through new technology, traffic management will get better
ï‚· Seamless trips from Doncaster, ring wood to Melbourne's airport.
ï‚· Benefiting with the additional lanes on te eastern freeway which will leads to eliminate
some Melbourne's worst bottlenecks.
Creating walking and cycling connections
ï‚· This project helps in providing and delivering more than 25 k ms of new and updates
paths for walking and cycling.
ï‚· Benefiting walkers and bike riders by providing more signalized crossings and by
upgrading bridges(Fleming and Koppelman, 2016)
Kerzner, 20181
The report will include about the road construction project which explains about the
overall budget, benefits and drawback of the project. The report also includes the different type
of risks affecting the project and the principle of project management body of knowledge which
helps in effective accomplishment of the project.
PART-A
Overall budget of the project
North East Link is the biggest project of road transport in Victoria's entire history. They
focusing on fixing the missing link in Melbourne's freeway of network. The overall budget for
the project is $100 million for preliminary sites investigations, engineering works, environmental
and geotechnical studies, initial designs, and preparing a business case etc. is given by the
Victorian government. The overall budget will be targeted for expenses for the project. Th
Victoria government plans to build the missing link road network so that it can slash congestion
in Melbourne's.
Benefits/Advantages of project
There are many benefits of implementing the project that is establishing the link road
network and it will help in providing many befits and advantages which includes:
Slashing traffic and Travel times
ï‚· The link road will help in slashing the travel time between the Melbourne's north and
south east up to the 30 minutes.
ï‚· It will take around 15000 trucks off local roads a day,
ï‚· through new technology, traffic management will get better
ï‚· Seamless trips from Doncaster, ring wood to Melbourne's airport.
ï‚· Benefiting with the additional lanes on te eastern freeway which will leads to eliminate
some Melbourne's worst bottlenecks.
Creating walking and cycling connections
ï‚· This project helps in providing and delivering more than 25 k ms of new and updates
paths for walking and cycling.
ï‚· Benefiting walkers and bike riders by providing more signalized crossings and by
upgrading bridges(Fleming and Koppelman, 2016)
Kerzner, 20181
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ï‚· completing North east bicycle corrie which is an computer cycling route directs to the
city along with the Eastern freeway between the Chandler highway and Merri Creek,
Improving the public transport
ï‚· Project will help in implementing and establishing the new park and ride at Bulleen.
ï‚· Leads to build the Melbourne's first bus way along the Eastern freeway,
ï‚· It helps in improving the access and upgrading the car parking at Watsonia station.
Contributing towards the growth of the industry and the economy
ï‚· This project resulting in more employment opportunities that is they creating more than
10000 jobs.
ï‚· It accesses to 56000 more jobs opportunities for the workers of north east which
ultimately helps in improving their standard if living and lades to satisfactory of ether
needs and wants,
ï‚· Annul income $427 million boost from better freight connectivity,
disadvantages
ï‚· It leads to wastage of many resources including financial resources as large amount of
budget is passed for this project which affects the financial economy,
ï‚· jobs provided to the workers are temporary till the projects completed and after
unemployment will arise(Heagney, 2016),
ï‚· heavy cost incurred on building the roads, bridges, tunnels etc,
ï‚· Any misuse or inadequate utilization of result will lead to the great failure.
ï‚· Not utilizing the resources optimally and efficiently might cause damage to the public in
the future.
ï‚· It includes heavy cost of construction.
ï‚· It requires high skilled workers in given fields as any single mistake can cause danger to
the public health.
Project scope with reference to what is being builtKerzner and Kerzner, 2017
The project scope is to provide effective services by fixing the missing link in Melbourne's
freeway of network. the project having grate scope as it is ultimately benefiting the economy of
the nation and improving the infrastructure which helps people in their comfort and ease. It also
helps in slashing the traffic and travel time, slashing of traffic leads to easy and convenient
movement of road transport vehicles and will lead to avoidance of the accidents which are
Kerzner, 20182
city along with the Eastern freeway between the Chandler highway and Merri Creek,
Improving the public transport
ï‚· Project will help in implementing and establishing the new park and ride at Bulleen.
ï‚· Leads to build the Melbourne's first bus way along the Eastern freeway,
ï‚· It helps in improving the access and upgrading the car parking at Watsonia station.
Contributing towards the growth of the industry and the economy
ï‚· This project resulting in more employment opportunities that is they creating more than
10000 jobs.
ï‚· It accesses to 56000 more jobs opportunities for the workers of north east which
ultimately helps in improving their standard if living and lades to satisfactory of ether
needs and wants,
ï‚· Annul income $427 million boost from better freight connectivity,
disadvantages
ï‚· It leads to wastage of many resources including financial resources as large amount of
budget is passed for this project which affects the financial economy,
ï‚· jobs provided to the workers are temporary till the projects completed and after
unemployment will arise(Heagney, 2016),
ï‚· heavy cost incurred on building the roads, bridges, tunnels etc,
ï‚· Any misuse or inadequate utilization of result will lead to the great failure.
ï‚· Not utilizing the resources optimally and efficiently might cause damage to the public in
the future.
ï‚· It includes heavy cost of construction.
ï‚· It requires high skilled workers in given fields as any single mistake can cause danger to
the public health.
Project scope with reference to what is being builtKerzner and Kerzner, 2017
The project scope is to provide effective services by fixing the missing link in Melbourne's
freeway of network. the project having grate scope as it is ultimately benefiting the economy of
the nation and improving the infrastructure which helps people in their comfort and ease. It also
helps in slashing the traffic and travel time, slashing of traffic leads to easy and convenient
movement of road transport vehicles and will lead to avoidance of the accidents which are
Kerzner, 20182
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caused due to inappropriate road maps(Kerzner and Kerzner, 2017). It will lead to improve the
effectiveness s of public transport and also creating walking and cyclic connections. This will
help the people who used to prefer to walk and cycling then it will be convenient for them. This
project will lead to improve the infrastructure of the entire economy.
Project road map
PROJECT ROAD MAP PROJECT PHASES
1. Public consultant
2. Desk top studies
3. Map consultations
4. identification of the potential locations
and routes
Phase 1
Alternative site assessment
Preliminary screening
5. Public consultations
6. Environmental studies
7. Publishing alternative site assessment
report
Phase 2
Alternative site assessment
8. Public consultation Phase 3
Public consultations
9. announcing the project locations Phase 4
Selecting the preferred site locations for
Regional waste water Treatment plant. Orbital
sewer routes, Marine outfall
10. Environmental impact Assessment
11. Public engagement
12. submitting planning application for
approval
Phase 5
Application for the Approval to board
Kerzner, 20183
effectiveness s of public transport and also creating walking and cyclic connections. This will
help the people who used to prefer to walk and cycling then it will be convenient for them. This
project will lead to improve the infrastructure of the entire economy.
Project road map
PROJECT ROAD MAP PROJECT PHASES
1. Public consultant
2. Desk top studies
3. Map consultations
4. identification of the potential locations
and routes
Phase 1
Alternative site assessment
Preliminary screening
5. Public consultations
6. Environmental studies
7. Publishing alternative site assessment
report
Phase 2
Alternative site assessment
8. Public consultation Phase 3
Public consultations
9. announcing the project locations Phase 4
Selecting the preferred site locations for
Regional waste water Treatment plant. Orbital
sewer routes, Marine outfall
10. Environmental impact Assessment
11. Public engagement
12. submitting planning application for
approval
Phase 5
Application for the Approval to board
Kerzner, 20183

Outlining of the budget and estimated cots
Budget for the given project
Particulars Amount($) in millions
Raw material 20
Preliminary expenses 5
Engineering work 20
Sites investigations 5
Preparation of business case 10
Wages to workers 20
Infrastructure for bridge and tunnels 20
TOTAL BUDGET 100
Estimation of the time required to complete the project
Task Name Duration Start Finish Predecessors Cost
Idea generation 1 day Mon
4/22/19
Mon
4/22/19 $10.00
preliminary Investigations 2 days Tue 4/23/19 Wed
4/24/19 1 $5.00
refining and analyzing of
options 4 days Tue 4/23/19 Fri 4/26/19 1 $4.00
selecting the best and
preferred options 7 days Mon
4/29/19 Tue 5/7/19 2,3 $10.00
setting budget 5 days Mon
4/29/19 Fri 5/3/19 3 $1.00
designing phase 3 days Wed 5/8/19 Fri 5/10/19 4,5 $2.00
Concept designs and 5 days Mon 5/6/19 Fri 5/10/19 5 $4.00
Kerzner, 20184
Budget for the given project
Particulars Amount($) in millions
Raw material 20
Preliminary expenses 5
Engineering work 20
Sites investigations 5
Preparation of business case 10
Wages to workers 20
Infrastructure for bridge and tunnels 20
TOTAL BUDGET 100
Estimation of the time required to complete the project
Task Name Duration Start Finish Predecessors Cost
Idea generation 1 day Mon
4/22/19
Mon
4/22/19 $10.00
preliminary Investigations 2 days Tue 4/23/19 Wed
4/24/19 1 $5.00
refining and analyzing of
options 4 days Tue 4/23/19 Fri 4/26/19 1 $4.00
selecting the best and
preferred options 7 days Mon
4/29/19 Tue 5/7/19 2,3 $10.00
setting budget 5 days Mon
4/29/19 Fri 5/3/19 3 $1.00
designing phase 3 days Wed 5/8/19 Fri 5/10/19 4,5 $2.00
Concept designs and 5 days Mon 5/6/19 Fri 5/10/19 5 $4.00
Kerzner, 20184
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Environmental impact
assessment
Detailed design 6 days Mon
5/13/19
Mon
5/20/19 6 $5.00
project inputs 8 days Tue 5/21/19 Thu
5/30/19 7,8 $12.00
Negotiating with suppliers
for raw material 10 days Mon
5/13/19 Fri 5/24/19 6,7 $16.00
Arrangement of resources 5 days Fri 5/31/19 Thu 6/6/19 9 $20.00
employment generation 7 days Mon
5/27/19 Tue 6/4/19 10 $20.00
Pre-construction activities 6 days Fri 6/7/19 Fri 6/14/19 10,11 $5.00
Awarding tender 3 days Fri 6/7/19 Tue 6/11/19 11 $3.00
organizing all the resources
available at place 4 days Wed 6/5/19 Mon
6/10/19 12 $4.50
Construction Planning 4 days Wed 6/5/19 Mon
6/10/19 12,9 $20.00
managing the resources 7 days Mon
6/17/19 Tue 6/25/19 13 $2.50
directing the workers 3 days Mon
6/17/19
Wed
6/19/19 13,14 $9.20
controlling the activities 2 days Wed
6/26/19
Thu
6/27/19 15,17 $2.00
Project output 1 day Tue 6/11/19 Tue 6/11/19 15,16 $3.00
sustainability( maintaining
infrastructure) 2 days Fri 6/28/19 Mon 7/1/19 18,19 $4.50
Completion of project
planning 1 day Tue 7/2/19 Tue 7/2/19 20,21 $2.00
Gantt Chart:
Kerzner, 20185
assessment
Detailed design 6 days Mon
5/13/19
Mon
5/20/19 6 $5.00
project inputs 8 days Tue 5/21/19 Thu
5/30/19 7,8 $12.00
Negotiating with suppliers
for raw material 10 days Mon
5/13/19 Fri 5/24/19 6,7 $16.00
Arrangement of resources 5 days Fri 5/31/19 Thu 6/6/19 9 $20.00
employment generation 7 days Mon
5/27/19 Tue 6/4/19 10 $20.00
Pre-construction activities 6 days Fri 6/7/19 Fri 6/14/19 10,11 $5.00
Awarding tender 3 days Fri 6/7/19 Tue 6/11/19 11 $3.00
organizing all the resources
available at place 4 days Wed 6/5/19 Mon
6/10/19 12 $4.50
Construction Planning 4 days Wed 6/5/19 Mon
6/10/19 12,9 $20.00
managing the resources 7 days Mon
6/17/19 Tue 6/25/19 13 $2.50
directing the workers 3 days Mon
6/17/19
Wed
6/19/19 13,14 $9.20
controlling the activities 2 days Wed
6/26/19
Thu
6/27/19 15,17 $2.00
Project output 1 day Tue 6/11/19 Tue 6/11/19 15,16 $3.00
sustainability( maintaining
infrastructure) 2 days Fri 6/28/19 Mon 7/1/19 18,19 $4.50
Completion of project
planning 1 day Tue 7/2/19 Tue 7/2/19 20,21 $2.00
Gantt Chart:
Kerzner, 20185
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Critical path analysis:Kerzner, 2018
Kerzner, 20186
Kerzner, 20186

Identification of key elements of constructing the road
There are different elements o construction which are very essential in the complete construction
project which includes tunnel segment, bridge segment, Angle of crossing, speed breakers,
Kerbs, Grade separator, pedestrian crossing etc which are required to consider by the project
developer op that effectively and coefficient project can be accomplished and goals can e
achieved(Kerzner, 2018).
Angle crossing is the angle at which two roads cross each other should not to be an acute angle.
This is considered to be essential element as they should be aligned so that they meet at right
angles to each other and can avoid accidents and blockages.
Analyzing the funding mechanism of the project to derive the social benefit to provide
returns to its promotersKerzner, 2018
The Victorian Government is using many sources for funding the project so that they can
drive the social benefit and able to generate good revenue in order to provide return ti its
shareholders. Some sources of funding are :
Tender- In this source of funding mechanism government provides tender order to some private
limited companies in which they prepare the budget according to their criteria and target the
completion of the government project in order to earn great profit. This sources reduce the
workload from the government and all the project related work is performed by the company
who has relieved a tender offer
Government revenue- there are some sources through which government can earn revenue they
are imposing the taxes, charging high duty, excise and many sources through which government
can earn good amount of revenue, using the funding mechanism government is bale to invests
the money into the project for public welfare and public support(.Larson, and Gray, 2017).
Kerzner, 20187
There are different elements o construction which are very essential in the complete construction
project which includes tunnel segment, bridge segment, Angle of crossing, speed breakers,
Kerbs, Grade separator, pedestrian crossing etc which are required to consider by the project
developer op that effectively and coefficient project can be accomplished and goals can e
achieved(Kerzner, 2018).
Angle crossing is the angle at which two roads cross each other should not to be an acute angle.
This is considered to be essential element as they should be aligned so that they meet at right
angles to each other and can avoid accidents and blockages.
Analyzing the funding mechanism of the project to derive the social benefit to provide
returns to its promotersKerzner, 2018
The Victorian Government is using many sources for funding the project so that they can
drive the social benefit and able to generate good revenue in order to provide return ti its
shareholders. Some sources of funding are :
Tender- In this source of funding mechanism government provides tender order to some private
limited companies in which they prepare the budget according to their criteria and target the
completion of the government project in order to earn great profit. This sources reduce the
workload from the government and all the project related work is performed by the company
who has relieved a tender offer
Government revenue- there are some sources through which government can earn revenue they
are imposing the taxes, charging high duty, excise and many sources through which government
can earn good amount of revenue, using the funding mechanism government is bale to invests
the money into the project for public welfare and public support(.Larson, and Gray, 2017).
Kerzner, 20187
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Equity shares- those companies who are benefiting from the new infrastructure prefer to pay for
it. The amount which government derives from these groups as directly proportionate to the
benefit they will gain. The large groups and companies somewhere helps the government in
investing in the public welfare project in order to earn good amount of return or profit,
Hence, thee are many sources through which government can finance or fund the project which
meets the demands of the people and which are launch for the public and social welfare itself.
Identification of the Key stakeholders
Top management includes the vice president, directors, divisional manger of the
company to whom the tender is being offered and delivered, they focus on directing the strategy
and development of the organisation,
The project team this team is basically made of the people who are dedicated to the
project or borrowed on part-time basis to accomplish the given project(Schwalbe, 2015). This
includes the project manager who directs the complete tasks to be performed and also the support
team which will accomplish and implement the task given
Manger is the person who plan, organise, directs and control the resources and activities of the
organisation in order to ensure that all the activities must directed toward the achievement of the
goal.
Peers are the persons who are at the same level in the company as the project team. They
have also different interest vested in the project, they have neither leadership responsibilities nor
the accountability for the success or failure of the project that company has undertaken.
Internal customers are customers or individuals of within the organization and who are
customers for the projects which meet the needs of internal demands, the customers holding the
power of accepting and rejecting the work if not offered effectively(Turner, 2016.).
Government- project management is certainly regulated by the government and it needs
to deal with all the regulations and departments/ the also include some level of government,
provincial, federal or international and they all are responsible to take care of the complete
project which ash been passed for the social and public welfare.
PART B
Identification of potential risk using qualitative and quantitative risk measures with
reference to the PMBOK principles,
Kerzner, 20188
it. The amount which government derives from these groups as directly proportionate to the
benefit they will gain. The large groups and companies somewhere helps the government in
investing in the public welfare project in order to earn good amount of return or profit,
Hence, thee are many sources through which government can finance or fund the project which
meets the demands of the people and which are launch for the public and social welfare itself.
Identification of the Key stakeholders
Top management includes the vice president, directors, divisional manger of the
company to whom the tender is being offered and delivered, they focus on directing the strategy
and development of the organisation,
The project team this team is basically made of the people who are dedicated to the
project or borrowed on part-time basis to accomplish the given project(Schwalbe, 2015). This
includes the project manager who directs the complete tasks to be performed and also the support
team which will accomplish and implement the task given
Manger is the person who plan, organise, directs and control the resources and activities of the
organisation in order to ensure that all the activities must directed toward the achievement of the
goal.
Peers are the persons who are at the same level in the company as the project team. They
have also different interest vested in the project, they have neither leadership responsibilities nor
the accountability for the success or failure of the project that company has undertaken.
Internal customers are customers or individuals of within the organization and who are
customers for the projects which meet the needs of internal demands, the customers holding the
power of accepting and rejecting the work if not offered effectively(Turner, 2016.).
Government- project management is certainly regulated by the government and it needs
to deal with all the regulations and departments/ the also include some level of government,
provincial, federal or international and they all are responsible to take care of the complete
project which ash been passed for the social and public welfare.
PART B
Identification of potential risk using qualitative and quantitative risk measures with
reference to the PMBOK principles,
Kerzner, 20188
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There are various risks associated with the project using qualitative and quantitative
measures which need to ascertain so to eliminate and hedge the position from the uncertain risk
which can cause severe loss.
Project Management Body of Knowledge (PMBOK) have basically the six principles of project
management.
Principles:
1.Vision and Mission. This principle focuses on setting the vision in order to achieve the
goal and mission to direct the activities in the direction of achieving the set vision for the project.
Cost and supply risk can be avoided as effective missions leads to preparation of the effective
budget which will help in avoiding the risk
2.Business Objectives.- objectives are required to set so that all the activities can be
directed or controlled ion effective and given direction to avoid the chaos and confusion and
objectives help the organization in achieving their target and goal set for the project
accomplishment.
3.Standards of Engagement-this means that who will be part of the management team,
what would be the rules etc. the operational risk can be avoided using these principles as
involving the people who are skilled and highly efficient can only involve in task of project
completion so that operational risk can be avoided, say financial risk and intellectual risk can be
avoided by effective and efficient management of all the resources especially financial resources
as construction requires heavy investment(Walker, 2015.).
4.Intervention and Execution Strategy- this includes the completion of the project
which also includes the gap analysis process to determinate the most suitable intervention to
resolve the issue. There are different quality management concepts which can be applied and can
avoid the risk of poor quality.
5.Organizational Alignment. This principle focusing on the success and sustainability of
the new initiative or process bought by this project, to achieve the organizational alignment
ongoing and effective communication must be employed so that risk of failure of the project due
to uncertainties can be avoided.
6.Measurement and Accountability- this principle focusing on the measuring the quality
of the scored project and reliability of the project so that it can finally communicate and-
implemented
Kerzner, 20189
measures which need to ascertain so to eliminate and hedge the position from the uncertain risk
which can cause severe loss.
Project Management Body of Knowledge (PMBOK) have basically the six principles of project
management.
Principles:
1.Vision and Mission. This principle focuses on setting the vision in order to achieve the
goal and mission to direct the activities in the direction of achieving the set vision for the project.
Cost and supply risk can be avoided as effective missions leads to preparation of the effective
budget which will help in avoiding the risk
2.Business Objectives.- objectives are required to set so that all the activities can be
directed or controlled ion effective and given direction to avoid the chaos and confusion and
objectives help the organization in achieving their target and goal set for the project
accomplishment.
3.Standards of Engagement-this means that who will be part of the management team,
what would be the rules etc. the operational risk can be avoided using these principles as
involving the people who are skilled and highly efficient can only involve in task of project
completion so that operational risk can be avoided, say financial risk and intellectual risk can be
avoided by effective and efficient management of all the resources especially financial resources
as construction requires heavy investment(Walker, 2015.).
4.Intervention and Execution Strategy- this includes the completion of the project
which also includes the gap analysis process to determinate the most suitable intervention to
resolve the issue. There are different quality management concepts which can be applied and can
avoid the risk of poor quality.
5.Organizational Alignment. This principle focusing on the success and sustainability of
the new initiative or process bought by this project, to achieve the organizational alignment
ongoing and effective communication must be employed so that risk of failure of the project due
to uncertainties can be avoided.
6.Measurement and Accountability- this principle focusing on the measuring the quality
of the scored project and reliability of the project so that it can finally communicate and-
implemented
Kerzner, 20189

Risk matrix to assess the likelihood of potential risk
Risk
descriptio
n
Likelihoo
d
Impact Severity Responsib
ilities
Mitigatio
n action
Continge
nt action
Progress
on action
Financial
risk
Medium high low Project
manager
and
managing
director.
In order to
conduct
program
effectively
reserves
need to
maintain
so that all
activities
can be
handled
effectively
for
managing
the
resource(
Kerzner,
2018)
To make
better
communic
ation
between
members
so that
optimum
utilisation
of
resources
can be
done
Up-to20
days.
Intellectua
l risk
low high low Project
manager
and HR
departmen
t of
university.
Work
pressure
must be
reduced
and all
activities
must be
Effective
training
and use of
retention
strategies.
10days.
Kerzner, 201810
Risk
descriptio
n
Likelihoo
d
Impact Severity Responsib
ilities
Mitigatio
n action
Continge
nt action
Progress
on action
Financial
risk
Medium high low Project
manager
and
managing
director.
In order to
conduct
program
effectively
reserves
need to
maintain
so that all
activities
can be
handled
effectively
for
managing
the
resource(
Kerzner,
2018)
To make
better
communic
ation
between
members
so that
optimum
utilisation
of
resources
can be
done
Up-to20
days.
Intellectua
l risk
low high low Project
manager
and HR
departmen
t of
university.
Work
pressure
must be
reduced
and all
activities
must be
Effective
training
and use of
retention
strategies.
10days.
Kerzner, 201810
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