University Healthcare: Role Concept in Healthcare Case Study Report

This report analyzes a case study focusing on Becky, a healthcare worker, and her struggles related to her role concept within the healthcare setting. The report applies Maslow's hierarchy of needs to assess Becky's unmet needs for self-esteem, respect, and self-confidence. It highlights the negative impacts on her mental and physical health, including anxiety, alcohol addiction, and physical symptoms. The analysis identifies time management and interpersonal communication as significant issues, emphasizing the need for training in these areas, as well as in organizational policies. Recommendations are provided for Becky's mentor, Elaine, to improve Becky's skills and overall well-being, ensuring her success in her role. The report also provides references to support the analysis and recommendations.

Running head: ROLE CONCEPT IN HEALTH CARE
Role concept in healthcare
Name of the Student
Name of the University
Author note

1ROLE CONCEPT IN HEALTH CARE
Answer to Question 1
Taking the Maslow’s hierarchy of needs into consideration, Becky’s need for self-
confidence, respect and self-esteem is not being met (Anderson, 2014). The esteem needs of
Becky are the basis for human desire where she should be accepted and valued by others. In the
case scenario, Becky waned to work on front desk and interact with clients, if she would get
chance. She felt that her colleagues are laughing at her back and as a result, she was not feeling
good about herself. She wanted to be praised by others and lack confidence in her life. She is
having negative feelings about herself that is affecting her emotional health and well-being. Her
self-esteem is not being properly met with feelings of negativity and inferiority in performing her
daily tasks that depicts self-esteem needs is not being fulfilled. She is not finding a sense of
accomplishment in the activities either in hobbies or professionally. As she is lacking self-
esteem, she is looking for respect from others to improve her view of herself. It is important that
she need to feel good about herself so that she is able to perform her tasks diligently (Lester,
2013).
Moreover, she is being recruited at the healthcare facility without any work experience
and as a result, she felt nervous and require proper training so that she is able to demonstrate her
skills properly. She also lacks effective communication skills and she is unable to interact with
the clients at the front desk. Therefore, self-esteem and training needs are required for Becky.
Answer to Question 2
Health problems started arising with her lack of self-esteem and self-confidence. She is
not feeling confident about her ability and that is affecting her mental health. She is getting
nervous, anxious and having negative feelings about herself. Strong sense of self-identity and

2ROLE CONCEPT IN HEALTH CARE
self-esteem are very important and closely related to good mental health (Dogan, Totan &
Sapmaz, 2013). She is lacking sense of identity as she is developing negativity and lack of self-
worth. This is affecting her overall physical and mental health. She is not having a strong sense
of her own identity and found trouble in making decisions. As she is having poor self-esteem,
she is gradually getting susceptible to a number of psychological problems like depression,
anxiety and eating disorder. Low self-esteem is also a contributing factor for her behavior where
she is having trouble in getting along with her daily tasks.
To cope up with her situation, she started getting addicted to alcohol for stress
management. While returning home, she started to feel upset and poured herself a large glass of
wine, pizza and large bowl of ice cream. She started getting addicted to drinking and every day
on her walk to home; she stopped at the liquor store and replenished her wine stock. It was an
easy way for her to forget about her work with a glass of wine in the evening. She also started
grinding her teeth and everyday work with a headache and felt sick that is affecting her overall
health and well-being (Yen et al., 2014).
Answer to Question 3
Time management is an issue in the scenario as she is unable to complete her tasks on
time and felt overburdened. She had scheduling errors and became frustrated in doing paperwork
at the front desk. With time, she was unable to cope up with the workload and manage it within
the working hours. As it is evident that Becky lacked training, so Elaine as her mentor should
provide her proper training in time management. Becky possesses the required skills and
therefore, she should be assigned with tasks that demonstrate her skills in the best possible
manner. Time management training should be given to her that can help her to reduce stress,

3ROLE CONCEPT IN HEALTH CARE
increase productivity and improve results (Häfner, Stock & Oberst, 2015). As she is a fresher,
she need to be made aware of the organizational practice policies and learned so that she delivers
the best. Goal accomplishment training is also required that can help her to connect the daily
activities to her work and life goals. Another issue is that she lacks interpersonal communication
skills with her colleagues and clients while working at the front desk. Therefore, proper training
is also required in enhancing her communication skills so that there is reduction in time delays
and loss in productivity due to miscommunication with clients. Active listening skills are also
required, as she is getting impatient with increase in calls. These training needs are important in
her both personal and professional life so that she leads a quality life (Nadinloyi et al., 2013).

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References
Anderson, A. (2014). Maslow's Hierarchy of Needs. The Prairie Light Review, 36(2), 7.
Dogan, T., Totan, T., & Sapmaz, F. (2013). The role of self-esteem, psychological well-being,
emotional self-efficacy, and affect balance on happiness: a path model. European
Scientific Journal, ESJ, 9(20).
Häfner, A., Stock, A., & Oberst, V. (2015). Decreasing students’ stress through time
management training: an intervention study. European journal of psychology of
education, 30(1), 81-94.
Lester, D. (2013). Measuring Maslow's hierarchy of needs. Psychological Reports, 113(1), 15-
17.
Nadinloyi, K. B., Hajloo, N., Garamaleki, N. S., & Sadeghi, H. (2013). The study efficacy of
time management training on increase academic time management of students. Procedia-
Social and Behavioral Sciences, 84, 134-138.
Yen, C. F., Chou, W. J., Liu, T. L., Yang, P., & Hu, H. F. (2014). The association of Internet
addiction symptoms with anxiety, depression and self-esteem among adolescents with
attention-deficit/hyperactivity disorder. Comprehensive psychiatry, 55(7), 1601-1608.