Leadership and Management at Starbucks: A Critical Analysis

This presentation examines the roles and functions of leaders and managers within Starbucks, utilizing the company as a case study. It explores leadership theories such as contingency theory and analyzes different leadership approaches, including systems leadership and autocratic leadership. The presentation highlights the importance of goal accomplishment, customer engagement, and the influence of leaders on employees. Various management approaches like MBO, Six Sigma, and Lean production are discussed, along with the operational management strategies employed by Starbucks. A comparison between the roles and responsibilities of leaders and managers is provided, emphasizing their impact on strategic decisions, financial management, and operational needs. The analysis includes recommendations for improving leadership effectiveness and concludes by emphasizing the alignment of strategic objectives with organizational growth. The presentation also considers factors related to environmental sustainability and corporate social responsibility (CSR), such as recyclable packaging and the SCR approach, to boost the company's image and competitive advantage. The presentation includes references to relevant academic sources.

ROLE OF THE LEADERS
AND MANAGEMENT
AND DIFFERENTIATION
BETWEEN BOTH
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INTRODUCTION
 This presentation focus on the role and
functions of leaders and managers in
multiple situations arising in Starbucks.
 The case study of the Starbucks
Company has been selected.
 The leadership and management are
powerful and controls its employees
and teams as per the employees’ ability.

ROLE OF THE LEADERS
 Goal accomplishments and job maturity.
 deal with the internal and external
customers in different situations differently
 Use of coherent and divergent thinking to
positively influence employees.
 Pursuing employees to strengthen the
business outcomes

CRITICAL ANALYSIS AND EVALUATION OF
DIFFERENT MODELS OF LEADERSHIP
APPROACHES IN STARBUCKS
 Systems’ leadership- Ddesign
independent strategies for the entire
organization to optimize all types of
entities, to achieve a sustainable
performance.
 Autocratic leadership- It allows leaders
to pursue
 Contingency Theory- It showcases. the
leader and the followers depend and
are built upon the mutual trust and the
followers’ willingness to follow the
steps and commands of the leaders.

LEADERSHIP THEORY
 Contingency theory considered by
the company.
 maintaining the relation with the
employees.
 mission statement of Starbucks is
“inspire and nurture the human
spirit.
 satisfaction level of the customers
 customer engagement

DIFFERENT APPROACHES
MBO
SIX SIGMA
Lean production
Kaizen
SCR

OTHER ROLES OF THE LEADERS
 There are several roles which is pursued by
the leaders to get the work done from
employees.
 Directing
 Coaching
 Supporting
 Delegating
 Pursuing

LEADERSHIP
 Directing:
a.) manage entire operations
b.) unique interaction
 Organizing:
a.) Control
b.) Company was established 40 years
ago and focused on expansion and
they are trying to make the place better
and unique by offering quality products

LEADERSHIP
Supporting :
a.) helping the employees
b.) Training offered by
Starbucks
Delegating
a.) partnership
b.) Tata sons
c.) joint venture

STARBUCKS OPERATIONS MANAGEMENT
ROLE
 Discuss the operations management at
Starbucks.
 Taking strategic decisions and
formulating strategic planning.
 Formulating the business policies and re-
engineering of business process.
 Strengthen the value chain activities to
customize the business process (Fung,
(2015).

IMPACT ON OPERATION
MANAGEMENT
 Starbucks is business
sustainability trend
 corporate social responsibility
 Boost performance
 Recyclable packaging
 Paper cups
 Eco friendly products

COMPARISON BETWEEN THE ROLES AND RESPONSIBILITIESParticular Leaders Managers
Role They navigate
employees to work
in effective manner.
They act as line
managers and
motivate employees
to work efficiently
towards
accomplishment of
set objectives of
Starbucks
The mangers of the
Starbucks takes
imperative strategic
decisions.
They are indulged in
avoiding the
possible issues
which company
might face in its
business.
They manage the
finance and
operational needs
Responsibility They are
responsible towards
accomplishment of
set objectives of
Starbucks.
They are
responsible for the
management and
losses to
organization.