Role of IT in Enhancing Communication and Collaboration in Healthcare

The report provides an in-depth analysis of how health information technology systems can be strategically managed to support business objectives within the healthcare sector. By utilizing a case study approach, it demonstrates the integration of strategic planning tools with organizational goals, highlighting the importance of aligning IT initiatives with business strategies for competitive advantage. The discussion covers several key areas including situational analysis for internal environmental assessment, and how technological changes can foster better connections with customers through quality services. Furthermore, it underscores government regulations on security services that firms must adhere to in a competitive environment. Overall, the report emphasizes the strategic role of IT in enhancing communication globally, ultimately contributing to business success and development.

Information System Strategic
Plan

Table of Contents
INTRODUCTION...........................................................................................................................1
BACKGROUND AND BUSINESS DRIVERS..............................................................................1
Situational analysis of Coffee Construction Australia (CCA) for and now and next four years 2
Significant trends for the business in which CCA is in and the relevant trends in IT that may
impact CCA............................................................................................................................4
The strategic IS plan........................................................................................................................4
The Purpose of The Strategy (vision)....................................................................................4
Linkages and contribution of IS strategies to CCA’s business goals and objectives.............5
Strategic Themes (key strategies)....................................................................................................5
How to improve communications within CCA......................................................................5
How to connect CCA with its customers and suppliers.........................................................6
How IS can help CCA’s people in the to make better decisions............................................6
Implications of the proposed ISSP on CCA and the Customers......................................................7
Privacy, security and data protection......................................................................................7
Key performance measures....................................................................................................7
Governance processes............................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Information technology management is being considered as a process in which all the
resources related to information technology (IT) can easily be managed with the help of
company's goals and objectives. In present context, resources can be both tangible and intangible
like hardware (computers, IT related machineries) and software (data, application and many
more) (Carnall, 2018). Aim of producing an IT management plan is to develop values with the
help of technology. In order to do so, it is required for project managers and other essential
people of the company to develop strategies and then align it with the technology to attain
specific goals and objectives. In present report, Coffee Construction Australia has been chosen to
develop the plan. Company deals and delivers a broad range of civil projects including vital
transport networks, water and resources infrastructure, railway embankments and dam
construction; and major foundation and civil works for water treatment and desalination plants
but have not been much familiar with the technology and uses traditional approaches only.
Assignment will include the strategic IS plan of 1 to 4 years along with strategic themes.
BACKGROUND AND BUSINESS DRIVERS
A building company named as Coffee Construction Australia doing business in all over
Australia and delivers a civil projects to its clients. Along with this, company have also focused
on a number of elements like vital transport networks, water and resources infrastructure, railway
embankments and dam construction; and major foundation and civil works for water treatment
and desalination plants. Recently, BOD of Coffee Constructions Australia have found that they
are following an old style of doing business which impacted on there reputation and values as
well at the same time including profit rations and productivity at the same time of Coffee
Construction Australia. Here, organization have decided to develop an Information technology
management so that they may embrace technology and become updated. This may aid them in
gaining competitive advantages again in near future (Laudon and Laudon, 2016).
Mission : Coffee Constructions Australia's mission is “To analyse the employment of
information systems that will equip project managers with a standardized
management tools and techniques between the corporate head office and future projects with
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a project-wide system.” because the company is doing business in construction industry and the
purpose is to become a leading construction organization as firm have faced a number of losses
in past few years.
Vision : Company have kept its focus on “To become a leading construction business
organization in upcoming four years by implementing the information technology management
plan.” This may aid them in reaching to a whole new level of technology where they will gain
many competitive advantages in all over Australia.
On the other hand, Business drivers are being considered as the key inputs that drives a
business operations and finance as well at the same time. In present context, there are some of
business drivers that plays a crucial role for Coffee Construction Australia and these are Traffic
volume to a website, prices of services, Energy and electricity costs, Effectiveness of employees
and so on. These are some essential business drivers that are dealing with the company and
helping firm to perform well but the technology related aspect has been a barrier for Coffee
Construction Australia to perform well (Masser, 2014).
Situational analysis of Coffee Construction Australia (CCA) for and now and next four years
As Coffee Construction Australia (CCA) is dealing in civil projects, its BOD directors
have found that project team of the organisation is not good enough and is not performing well
over the years, project managers have decided to assign them tasks as per there capabilities
including alerting them with all the changes that company is going to make in next four year
Information technology management plan.
On the other hand, another issue which has been faced by CCA is the market place is
dependant to an array of perplexing issues that would not influence more conventional methods;
such as the condition of the market, the attractiveness of the
sector, and, conceivably, a measure of short-termism.
Customers :- CCA have targeted those business people who are looking to develop their
own building and are having a good number of clients in all over Australia. If CCA directly
develops a proper plan related to IS, they may start grabbing attention of consumers from foreign
countries as well.
Competitors :- Some of CCA's competitors are : BCG, CPB, David Payne and so on. In
near future, if the plan successfully gets implemented then it may lead company to face high
competition at international level as well like Bechtecl, Skanska, Kiewit and so on.
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Company performance :- Coffee Construction Australia is not performing well at the
moment which impacted negatively on there productivity and reputation as well. In near future,
implementation of IS may lead firm to enhance its reputation, improve performance and profit
margins as well.
Environmental :- This is being considered as one of a crucial aspect which impacts
mainly on the company's performance because environment carries a rapid changing nature.
With the help of updation in technological tools, CCA may improve its brand image in all over
the world.
Information and Technology Trends :- Currently, Artificial intelligence (AI), is being
considered as an important subject for CCA and if company uses it in IS plan, then this may lead
CCA to improve performance level. Here, it has been analysed that Artificial intelligence will
become easier for project managers of CCA to use, then expand its impact throughout the
organization, and then serve as a new means for deeper automated interaction and integration
while constructing the buildings.
Company strategies :- Coffee Construction Australia (CCA) have used an old style
family based traditional approach which affected their reputation, it is required for organisation
to keep its focus on the building a strategy which may lead them to enhance their productive
level. Here, project manager have decided to use the strategy in which system will be evaluated
both in terms of its perceived utility to users as well as its technical capability. This will aid them
in performing in much more effective sense (Sherman and et. al., 2014).
In order to analyse both issues and opportunities of the construction business of CCA, a
SWOT analysis has been done beneath:
SWOT Analysis of Coffee Construction Australia (CCA) :-
Strengths : Customers of CCA have been loyal over the years, which can be considered
as a strength of the company. Away with this, old style family based traditional approach of
doing operations of the company is helping them to run business considering ethics.
Weaknesses : Coffee Construction Australia is not much familiar with technology, which
is putting heavy impact on there performance, values and on reputation as well. This has also
affected there customer base.
Opportunities : With the help of adopting updated technological tools in its operations,
Coffee Construction Australia, may perform well not only in Australia but in other countries as
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well. This may lead firm to improve there profit margins and can gain competitive advantages.
Away with this, they can also see improvement in there reputation and their own values of
delivering civil projects to its clients (Sakas, Vlachos and Nasiopoulos, 2014).
Threats : One of the major threat which has been found for Coffee Construction
Australia (CCA) is enhancement in competitive level. On the other hand, it has also been found
that since company is not doing business at international level. Thus, if continuously it is being
done by the CCA then it may lead firm to raise a number of threats like firms that are already
doing business at international level with updated tools and techniques.
Significant trends for the business in which CCA is in and the relevant trends in IT that may
impact CCA
Construction companies and business environment of this sector is carrying a rapid
changing nature. Away with this, it has also been analysed that using Artificial intelligence, Big
Data Analytics, High Performance Computing, DevOps, Cloud which are being considered as
important trends in construction industry and if adopted by CCA, then this may lead firm to raise
its performance level. This can also help Coffee Construction Australia (CCA) to build perfect
structures which will directly help organisation to improve over all productivity and profit
margins as well at the same time (Cassidy, 2016).
The strategic IS plan
The Purpose of The Strategy (vision)
Mission and vision both relate to an organization’s purpose and are typically
communicated in some written form. Both mission and vision are statements from the
organization that answer questions about what organisation is doing, According to an author's
view point, around 90% of the 500 firms surveyed issue some form of mission and vision
statements. Moreover, firms like CCA with clearly communicated, widely understood, and
collectively shared mission and vision have been shown to perform better than those without
them, with the warning that they related to effectiveness only when strategy and goals and
objectives were aligned with the company as well (Weaver and et. al., 2014).
While the construction sector has been slow to adopt process and technology innovations,
there is also a continuing challenge when it comes to fixing the basics. Project planning, for
example, remains uncoordinated between the office and the field and is often done on paper.
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Contracts do not include incentives for risk sharing and innovation; performance management is
inadequate, and supply-chain practices are still unsophisticated. The industry has not yet
embraced new digital technologies that need up-front investment, even if the long-term benefits
are significant. R&D spending in construction runs well behind that of other industries: less than
1 percent of revenues, versus 3.5 to 4.5 percent for the auto and aerospace sectors. This is also
true for spending on information technology, which accounts for less than 1 percent of revenues
for construction, even though a number of new software solutions have been developed for
construction companies so that they may start performing well (Abdelha, Grostick and Hanken,
2014).
Here, building a proper strategy may lead Coffee construction Australia to improve its
performance level and can connect consumers as well with the company with the help of IS
system. Strategy which has been developed by CCA is that they will adopt systems which will
help in evaluating both in terms of its perceived utility to users as well as its technical capability.
Away with this, developing or applying relevant technology can help Coffee construction
Australia to improve different working or operational areas. Through this, CCA can easily start
hitting its targets like gain the reputation which they have loosed and improve their position as
well at competitive level.
Linkages and contribution of IS strategies to CCA’s business goals and objectives
Linkage which has been found in present context is that the developed strategy will help
CCA (Coffee construction Australia) in developing good relationship with its customers with the
help of updated technological tools and techniques. Away with this, it has also been analysed IS
strategy aid CCA in structuring the overall building with ease. Here, it is important for CCA to
keep on maintaining and monitoring the IS strategy as well because of rapid changing business
environment. Through this, company may directly hit its targets and i.e. application of new and
updated technology (Binagwaho and et. al., 2014).
Strategic Themes (key strategies)
How to improve communications within CCA
Listening skills - In context with CCA it is important for while developing the ISSP, it is
required that listening skills should be proper and adequate in order to communicate easily.
People generally need to know first that what they are hearing and to be heard. Any individual or
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working professional first ask for clarification and information in a way to avoid
misunderstandings. Another important is one conversation at a time.
Body language is important - There are various studies which shows that 65 percent of al
communications are non-verbal. Visual sign enables listeners to understand body gestures or
message contacted with it. If a body gesture while talking is good and favourable, it will be easy
and convenient to communicate with others.
Respect your customer - It Is mandatory for every company as well as individual to
respect and mostly preferred their customers and audience who admire them. This kind of
gestures helpful in avoiding barrier to effective communications (Pearlson, Saunders and
Galletta, 2016).
How to connect CCA with its customers and suppliers
CCA is expecting to get competitive advantage with an very innovative solution which
delivers content and engaging interference and connect to cloud based and management software
It is requirement for the company to improve competitive advantage in accordance with the
market conditions. By implementation of innovative and creative solution, CCA is engaging
huge base of consumer and boosting their sales of product by creating campaigns and marketing
through social media. It is mandatory for the company to boost customer services such as
feedback, views and opinions etc. in order to retain suppliers and customers.
CCA can easily acquire new customers by bring down strategic implementation costs of
the company because of using existing equipments. With the help of developing a proper ISSP
may lead firm to hit its targets like making effective relations with customers and bring in new
and updated technology at construction site (Gallagher and Sixsmith, 2014).
How IS can help CCA’s people in the to make better decisions
Information system can help CCA's people to make valid and fair decision by providing
accurate and updated information by using advanced analytic system. Suitable management
information system would structure basic data available from CCA's operations and record into
reports using information system to present it to management for the further decision making.
When a particular company accumulate data base at one place, it is relevant for the information
system to customized it for purpose of better and effective decision making and company future.
Information system of CCA's would be upgraded to contain various sales figures, expenses,
investments and workforce data using current and up-to-date IT software and processes.
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Implications of the proposed ISSP on CCA and the Customers
A plan that has been formed by Coffee construction Australia is to adopt latest
technology so that they may start performing well at construction site. This may also help in
developing effective relations with customers as well (World Health Organization, 2014).
Privacy, security and data protection
Privacy- Privacy of data is an aspect of the information technology that deals with the
ability of individuals and organisation has to identify what data in system can be shared with the
third party. In order to make privacy of data, government formed data protection laws. For
protect the data, while developing the ISSP of CCA, project manager should take care that data
should be confidential or private and can not be share data in 1 to 4 years.
Security- It is a process of protect the data from any kind of data corruption and
unauthorized access throughout the life cycle. Data security consists key management practices,
data encryption and tokenisation which help in provide security across all platforms and
applications. CCA company should take care that data of consumers should be safe and should
not use through the other people in an illegal and unethical manner.
Data protection- It is process of safeguarding necessary information of consumers from
loss and corruption. It enhances amount of the data developed as well as continues stores to
develop at the unpredictable rate. In order to protect the data and information, CCA's project
manager who is developing the ISSP should apply the Data Protection Act, 2018 at workplace so
that project team may perform well.
Key performance measures
Key Performance Indicator (KPI) is being considered as measurable when the value that
demonstrates how effectively companies like CCA is achieving key business objectives (What is
a KPI?, 2018). Here, Coffee construction Australia can use key performance indicators at
multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the
overall performance of the enterprise, while low-level KPIs may focus on processes or
employees in departments such as sales, marketing or a call centre (World Health Organization,
2015).
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In present context, some of KPIs which has been identified are : right adoption of
technology, Number of accidents. Change orders - Project manager which will help CCA in
achieving its main objectives.
Governance processes
Business processes is being considered as governance which can also be called as process
governance management (BPM) (Masser, 2014). In present context, a proper rule to manage
BPM programs and initiatives is that it may help company in performing well and can also help
in attaining goals and objectives of CCA i.e. adoption of latest and new technology which will
lead firm to improve profit margins in near future and can also aid in developing effective
relations with customers.
CONCLUSION
From the above report it has been summarised that for a business organisation it required
to up[date their policies through technological changes to provide quality services to target
customers. In order to make new changes management needs to conduct situational analysis that
aid in investigate internal environmental aspects to make positive changes ad modifications.
Main reason behind these practices is to build direct connection with potential customers through
quality products and services. Information technology cab be a beneficial approach that enhance
communication practices globally. Through these aspects, a firm can make appropriate
modification and changes in their potential strategy for the development of business goodwill.
Government regulate numerous legislation in regard security services therefore firm needs to
implement them properly to act lawful duties in competitive environment.
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REFERENCES
Books and Journals
Carnall, C., 2018. Managing change. Routledge.
Laudon, K. C. and Laudon, J. P., 2016. Management information system. Pearson Education
India.
Masser, I., 2014. Governments and geographic information. CRC Press.
Sherman, G. G. and et. al., 2014. Laboratory information system data demonstrate successful
implementation of the prevention of motherto-child transmission programme in South
Africa. South African medical journal. 104(3). pp.235-238.
Sakas, D., Vlachos, D. and Nasiopoulos, D., 2014. Modelling strategic management for the
development of competitive advantage, based on technology. Journal of Systems and
Information Technology. 16(3). pp.187-209.
Cassidy, A., 2016. A practical guide to information systems strategic planning. Auerbach
Publications.
Weaver, C. P. and et. al., 2014. From global change science to action with social
sciences. Nature Climate Change. 4(8). p.656.
Abdelhak, M., Grostick, S. and Hanken, M. A., 2014. Health Information-E-Book: Management
of a Strategic Resource. Elsevier Health Sciences.
Binagwaho, A. and et. al., 2014. Rwanda 20 years on: investing in life. The Lancet. 384(9940).
pp.371-375.
Pearlson, K. E., Saunders, C. S. and Galletta, D. F., 2016. Managing and Using Information
Systems, Binder Ready Version: A Strategic Approach. John Wiley & Sons.
Gallagher, S. and Sixsmith, A., 2014. Engaging IT undergraduates in non-IT content: Adopting
an eLearning information system in the classroom. Interactive Technology and Smart
Education. 11(2). pp.99-111.
World Health Organization, 2014. WHO country cooperation strategy at a glance: American
Samoa (No. WHO/CCU/14.03/American Samoa). World Health Organization.
World Health Organization, 2015. Global technical strategy for malaria 2016-2030. World
Health Organization.
Online
What is a KPI?. 2018. [Online]. Available through:
<https://www.klipfolio.com/resources/articles/what-is-a-key-performance-indicator>.
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