Reflective Report: Role Play, Skill Development, and Career Aims

This reflective report provides an in-depth analysis of a role-play activity undertaken as part of a university degree program. The report begins with an introduction outlining the purpose of reflection and the context of the role-play, which involved students acting as interviewers and interviewees. The main body of the report details the experience of the role-play, focusing on the student's role as a hotel receptionist. It highlights the feelings experienced during the activity, the skills developed, and the challenges encountered. Key skills enhanced include communication, confidence, and problem-solving abilities. The report also addresses areas needing improvement, such as time management, decision-making, and teamwork. An action plan is presented to address these areas, including strategies for improving time management, seeking feedback to enhance decision-making, and participating in seminars to strengthen teamwork skills. The report concludes with a summary of the key findings and the importance of continuous self-improvement for career development. The student's reflection demonstrates a clear understanding of their strengths and weaknesses and a proactive approach to professional growth.

REFLECTIVE
REPORT
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Table of Contents
INTRODUCTION...........................................................................................................................4
MAIN BODY..................................................................................................................................4
CONCLUSION...............................................................................................................................8
REFERENCES................................................................................................................................9
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INTRODUCTION
Reflection is generally define a report which generally used to describe the variety of the
experience possessed by me in process of carrying out the different event in the organization.
This reflection used to consider experience of taking part in role play activity and pursuing my
personal carer goal. This report highlights the description of event, feeling of the individual at
the time of project, analysis of different skill set and action plan of the same as well.
MAIN BODY
In the process of accomplish degree from the University all student were asked to perform a role
play activity with the assist of online technology. All the student were asked to pair in the group
of two individual and all the student has to act as interviewee and interviewer in the activity. In
the role play all the individual has to take the interview of another individual which has been
included in the interview, all the question should be relation to the role which has been selected
by the individual. Main reason behind conducting these sort of the activity in the University to
get the idea about the amount of the understanding which is being possessed by the individual.
For the current study the role which has been selected by me was Hotel receptionist. Current
activity or the event was also organized by the University to understand and analysis variety of
different skill set which has been possess by the different individual in the market (Tirch and
et.al., 2019). All the student were judged and marked by the lecturers who were presented in the
role play activity in the organization. Conducting these activity and pursuing my goal of
constructing good career in the hospitality industry has taken me through variety of different
situation, some of them has assisted me in seeing good success at the same time some has
presented better amount of challenges in front of me to defend the same and pursue with my
personal career goal in the long run.
There was variety of the different sort of feeling which I went throughout process of carry out
role activity in the firm. As it has been identified that in the starting stage I was very nervous to
conduct different sort of task reason behind same that I was conducting such kind of the task in
the organization but as I started working on the same I started feeling better in the project as I
was able to gather the outcome of the issue in the better way, these has ultimately assisted me in
feeling better in the project as well.
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Starting from the skill set enhanced by me by conducting the activity and pursuing my career
goal. First thing which was learnt and developed a lot in the process was the communication
skill of mine and I am more than 100 percent sure that it will assist me at the time of carrying
out any sort of professional duty as well in the market (Thudt, and et.al., 2018). As it has been
identified by me that in the process of pursuing my qualification university has generally ask me
to communicate with variety of the different individual with the assist of different tool in the
general, these has ultimately assisted me in getting better amount of assessment in improving
my communication skill. As it was identified by me that in the past I was not having better
amount of written communication in the starting stage of my college but with the assessment of
different efforts which was done by University to communicate with the senior with the assist of
written letter and all I was able to improve my communication skill. Developing my
communication will ultimately assist me in constructing good impression mine on the other at
time of professional commitment.
Another skill which was developed by me by taking part in the role play activity is the
confidence level of mine. As in the past I generally used to hesitate in taking part in any of the
activity and generally used to feel better amount of pressure to answer the question by taking
part in the role play activity it has ultimately assisted me in constructing better amount of
confidence in facing any interview. This will ultimately assist me at the time of appearing for
any of the interview for any job role. These will ultimately assist me in constructing better
amount of image on to the interviewer as it is one of the important thing which will assist me at
the time of getting the job as it is one of the personal goal of mine in real. Another sort of the
learning which was learnt by me was information about the roles and responsibility of Hotel
receptionist, as during the time at the University the first thing which has been learnt by me was
that there are variety of different type of responsibility which has to be carried out by me in the
project in the long run. These will ultimately assist me in improving the efficiency of variety of
different activity which will be carried out by me in the project. This will ultimately assisted me
in accomplishing variety of different sort of personal goal of the mine in the long run of
business.
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Looking at another skill which has been developed by me was problem solving skill of mine in
the market. As it has been identified that there were variety of the different project which was
carried on by me in the University which has ultimately assisted me in getting into variety of the
situation where it was very difficult for me to carry out different situation for the same reason I
have taken support of different student in the University these has ultimately assisted me in
constructing good problem solving skill of mine in the market, these will ultimately assisted me
in seeing better amount of the result from the market, as it has been identified that there will be
variety of the problem which will also be faced by me in achieving the professional goal which
is possess by me for the same reason having better amount of problem solving skill will
ultimately assisted me in overcoming the same in the better way in University.
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There were variety of the different sort of the situation which has also occurred in the
project which has offered me variety of the different sort of the challenges as well. One of the
such activity which was identified by me was time managing skill of mine, as it has been
identified by me that I used to find it very difficult to complete the variety of the task which has
been associated to me by the university. These has created variety of the issue for me and it has
sometime also resulted in seeing the situation where variety of the activity of mine got affected
and efficiency of variety of activity which is being carried out by me was not that good and on
time in the organization. Another thing which has been identified by me was that decision
making skill of mine was also not that good as expected by me or required in the role. As for
carrying out the role of hotel receptionist I will be requiring better amount of decision making
skill of mine in general. As it has been identified that hotel receptionist has to solve the variety
of the different sort of the issue which is being faced by the consumer in the market also variety
of the issue which has been faced by the guest over the phone call as well. Another issue which
was faced by me was that I was not able to gel up that nicely in the team environment as
expected by professional institution. Reason for identifying by me was that I was finding it easy
to understand the variety of the thing which is being passed on by me in the team environment
was not that great and my thoughts were not that great to be consider in the team environment
(Choe and et.al., May)..As identified in the above paragraph that there are many different type of
the thing which has not went that well in the project and also has created variety of the issue for
me in the long run as well. For the same reason there are variety of different type of the activity
which will be performed by me to improve the area where I am lacking behind. As it has been
identified by me that to improve the Time management skill of mine in general I will be
performing the group of the activity in the organization in a way that I was able to complete all
of my task on time in the organization. For the same reason I will be priotrizing variety of
different important task in the organization and will be making different alarms to make sure
that I am not late on any of the activity after that. I will be also making sure that I am taking
assist of different note book to note down the variety of the activity which I need to do. These
will ultimately assist me in overcoming the issue related to managing the time to carry out
variety of different type of the activity in the organization.
To improve the decision making skill of mine I will taking assist of different senior and
colleague of mine in the organization. It has been identified that with the assist of observing the
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way they used to take the variety of the different sort of the decision will ultimately assist me in
making variety of the different sort of the decision in the organization. These will also assist me
in improving on variety of the different basis in the organization as well. I will be generally
taking the feedback of different individual on the regular basis in the organization these will
ultimately assist me in comparing the previous feedback from the new one which will ultimately
assist me in seeing better amount of the understanding in the organization and on the basis of the
same I will be able to understand the place where I am lacking behind. On the basis of the same
I will be taking the variety of the decision to improve the decision making skill in the better way
in the organization.
To improve the Team working skill of mine I will be taking assist of variety of different
type of conference and seminar in the market, these will ultimately assist me in getting
theoretical as well as practical knowledge as well about the different aspect of maintaining a
better amount of team working skill in the market. Also I will be making sure that I will trust my
listening skill in the team environment, these will ultimately assist me in constructing better
amount of the relationship with variety of different team member in the market. Constructing a
relationship with the team member is one of the most important activity which need to be there.
Outcome of these will be measure by the way of the benchmarking framework. As different
benchmark will be set way before and on the basis of different activity will be measured
accordingly in the organization. This will assist me in planning different activity very efficiently.
CONCLUSION
After going through above report it has been concluded that there are variety of different
sort of the feeling which was possessed by me at the time of carrying out the project. After that
report concluded that team working, time management and decision making are few skill which
need to be develop by me and for the same reason action plan has been also concluded.
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REFERENCES
Books and Journals
Tirch, D and et.al., 2019. Experiencing ACT from the Inside Out: A Self-practice/self-reflection
Workbook for Therapists. Guilford Publications.
Thudt, A and et.al., 2018, April. Self-reflection and personal physicalization construction.
In Proceedings of the 2018 CHI Conference on Human Factors in Computing
Systems (pp. 1-13).
Choe, E. K and et.al., May. Understanding self-reflection: how people reflect on personal data
through visual data exploration. In Proceedings of the 11th EAI International Conference
on Pervasive Computing Technologies for Healthcare(pp. 173-182).
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