Analysis of Front Desk, Housekeeping, and Sales in Hospitality

This report provides an overview of key operational roles within the hospitality industry, focusing on the front desk executive, housekeeping, and sales and marketing departments. It examines the responsibilities of front desk staff in managing guest interactions, resolving complaints, and creating positive customer experiences, particularly within the context of hotels like Hilton. The report also highlights the importance of housekeeping in maintaining a clean and comfortable environment for guests, as well as the role of sales and marketing in driving business growth and achieving organizational objectives. The report emphasizes the significance of these roles in contributing to overall customer satisfaction and loyalty within the competitive hospitality market.

Front desk executive
This segment in Hilton Hotel regularly engages in day to day interactions with
guest. This unit is managed by front desk executive who holds the responsibility of
offering accommodations and overlook bookings. Front desk executive operate their roles
in a best effective manner in order to resolve customers complain by making regular
communication with them. These roles within Hilton Hotel effectively provided by front
desk executive with their great charismatic behaviour that lead towards creating long term
impression on customer’s mind set. This will help Hotel to gain high rate of goodwill in
market place.
Range of different operational roles within hospitality industry
Hospitality industry from past many years effectively boosts their growth perspective and
becomes largest sector around the world that immensely contributes in each and every
sector such as, employment.
Housekeeping role
This segment is one of the prominent sections in Marriott Hotel as this is linked
with offerings clean and maintains surroundings to customers within hotel premises. The
main aim of this unit is to effectively ensure that customers get cleaned and feasible
atmosphere to stay. This segment within operational department perform their rule with a
motive to satisfy customers’ needs in best effective way, as to increase their loyalty
towards organisation. In order to remarkably satisfy customers, need these services are
provided for 24/7
Sales and marketing
In this competitive world every business organisation provides the facilities with
an aim increase their efficiency while fulfilling their goals and objectives in best effective
manner within a proper time frame. It can be seen that major growth of an organisation
associated with an attractive sales and marketing.
CONTEMPORARY HOSPITALITY INDUSTRY