Analysis of Key Roles in the Hospitality Industry: A Report

This report provides an overview of several key operational roles within the hospitality industry. It details the responsibilities of a room division manager, highlighting their role in coordinating housekeeping and front office services to ensure guest satisfaction. The report also outlines the duties of a receptionist, emphasizing their role in guest registration, information provision, and coordination with housekeeping to maintain cleanliness. Additionally, it describes the functions of the housekeeping department, focusing on maintaining cleanliness in guest rooms and public areas to enhance the overall guest experience. The report underscores the importance of each role in contributing to the smooth operation and positive image of a hospitality establishment.

Role of Receptionist: Individuals as receptionist have responsibility
to making registration of visitors along provide informations, room keys to
them. In an hospitality firm, receptionist have duty to coordinating with the
housekeeping services so that cleanliness can be maintained at front desk. It
is important because receptionist is the person who firstly interact with
guests on the behalf of hotel. They also takes informations from the guests
that are related with their personal information, interested areas, purpose of
coming etc. so that services can be provided to them accordingly (Minca,
and Oakes, 2012).
Role of Housekeeping: Individuals in Housekeeping department of a
hospitality organisation have responsibility to maintain cleanliness in rooms of
guests along with each areas of hotel so that better impression can be provided
to visitors while staying in hotel.
Range of different operational roles within industry
Contemporary Hospitality Industry
There are several departments are formed in each hospitality
organisation so that every functions can be managed or controlled
effectively. Individuals who are working in these operational divisions of
hospitality organisations have to perform several roles like receptionist,
engineers, housekeeping etc. which are described in brief as under:
Role of room division manager: This individual has responsibility to
guiding the teammates who are performing their duties in housekeeping and
front office. In addition, It also coordinates with other divisions so that
visitors get better services while staying within the hotel. Role of room
division manager is to managing accommodation and front desk services
along with solving queries of guests so that better relations will be build with
the visitors.