Roles and Skills of Non-Direct Workers in Social Care Support Sector

This report details the roles and necessary interpersonal skills for non-direct workers within the social care sector. These roles, including laundry, catering, cleaning, administration, gardening, security, driving, and catering staff, are crucial for maintaining the working environment and supporting the overall function of healthcare organizations like the NHS. The report emphasizes the importance of verbal and non-verbal communication skills, as well as care values such as promoting individual rights and maintaining confidentiality. Ultimately, non-direct workers contribute significantly to achieving organizational goals and providing quality care to service users. Desklib offers further resources including past papers and solved assignments to aid students studying in this field.

Support Work in
Social Care

P1. Roles of non-direct care workers
 Non- direct care workers are not directly connected with
specific job. They are the helpers who help in social care sector
at different stages (Knott and Scragg, eds., 2016). For example:
NHS, where non-direct care workers are laundry staff, catering
staff, cleaning staff, etc.
 Besides, in health care sector, there are several sectors such as
residential care homes, nursing homes, day care centres or
individual homes.
 In social care centres, non-direct workers belong to office staff,
administrator, gardener, cleaner, security staff, driver and
caterer. Non-direct workers are the supportive individuals who
support NHS. Each non-direct worker plays an important role in
the organisation.

Cont....
 It helps to maintain working environment of company in order to
ensure the working activities.
 Without support of non-direct workers, no organization could
perform better to provide social care services to service users.
 Overall, main role of social care worker is to help the organisation
to achieve set goals and objectives.
 Moreover, non-direct worker is the person who takes care of the
needs of service users and provide them the best care services. This
is the role of non-direct workers in the social health care sector.

P2. Interpersonal skills required for non
direct care workers
 To perform the task in social care sector, it is essential for the non-
direct workers to have some interpersonal skills in order to serve
better services to service users.
 Non-direct workers support the work of social care sector in order
to improve services of organisation.

Cont....
Verbal communication skills:
Listening skills
Use of Jargon/Slang
Speaking skills
Non Verbal communication skills:
Personal space
Dress and presentation
Body language and gestures
Care value services:
Promoting individual rights and beliefs
Maintaining confidentially

REFERENCES
Knott, C. and Scragg, T. eds., 2016. Reflective practice in
social work. Learning Matters.
Lawrence, W. and et.al., 2016. ‘Making every contact count’:
Evaluation of the impact of an intervention to train health and
social care practitioners in skills to support health behaviour
change. Journal of health psychology. 21(2) pp.138-151.
Baldwin, M., 2016. Social work, critical reflection and the
learning organization. Routledge.
Payne, M., 2015. Modern social work theory. Oxford
University Press.
Lovatt, M. and et.al., 2015. The provision of emotional labour
by health care assistants caring for dying cancer patients in the
community: A qualitative study into the experiences of health
care assistants and bereaved family carers. International
journal of nursing studies. 52(1). pp.271-279.

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