Unit 6: Room Division Operations Management Report and Analysis

This report provides a comprehensive overview of room division operations within the UK hotel industry, encompassing various aspects from accommodation services to front office management and revenue generation strategies. The report delves into the roles and responsibilities of key personnel, such as receptionists and reservation managers, while also examining legal and statutory requirements like health and safety regulations and data protection. It analyzes accommodation services at different hotels, including the Lowry Hotel in Manchester, Queens Head Inn, and Park gate Road hostel, highlighting room prices, services provided, and target clientele. Furthermore, the report assesses the importance of the front-of-house area to effective management, focusing on planning, operational issues, and service delivery. It also explores the significance of property interior and design in attracting customers and maximizing revenue through strategies like maximizing room occupancy and the use of technology for data collection and service improvement. Finally, the report discusses sales techniques, forecasting methods, and statistical data used within room division to predict future trends and develop new operational strategies. The conclusion emphasizes the crucial role of accommodation in generating revenue and the importance of strategic planning to maintain competitiveness in the hospitality sector.

Author’s Name
Institutional Affiliation
Date
Room division

Hotels in the United Kingdom are first-rate.
Investors, hoteliers and other industry players
have pumped lots of money to keep the UK’s
hotel and hospitality industry vibrant.
Room division

Overview of Room division
Room division is made
up of:
 Departments and
 Personnel including
receptions
 attend to service
guests.
 Room division is the
nerve centre of a hotel.
 All hotels and motels
have room division.

Task1: Accommodation and front
office services for
 A. Accommodation at
Lowry Hotel in Manchester
Established to provide
guests and other travelers
meals, lodging services
among other luxury
services.
The price of rooms in Lowry
hotel vary
single room goes at $113
Link to room and other
images:
https://www.google.com/m
aps/uv?hl=en&pb=!1s0x48
7bb1c37d8aada7%3A0x25
ee8252b2914356!2m22!2

Accommodation services
B. Queens Head Inn in Peterborough
 Provides best food,
 excellent beer
 high standard accommodation and other
services such as free Wi-Fi
 the room prices range from $55 to $157

Accommodation service
C. Park gate Road
hostel in Chester
University
Offers shared room
Rooms are budget
oriented and
primarily target
students.
Other travelers can
book into the hotel
Six students can be
accommodated in a
single room

Roles and responsibilities of the
receptionist and accommodation staffs

Reservation manager and
housekeeper
Reservation manager
represented in image.
Housekeeper:
 Maintaining cleanliness
of the hotel
 Room preparation
 Improve room
atmosphere

Legal and statutory requirements
for division room
The requirement cover the following:
Health and Safety Main Act HASAWA 1974
Data protection
Fire regulation
 Evaluation of services provided by the room
division
 Hospitality industry has evolved.
Hence, evaluation is based on high-cost
and low-cost establishments .

TASK 2
The discussion on the assessment of the
importance of the front house area to
effective management.
In this presentation, I
seek to analyze effective
management and
business of the front
house area of Lowry Hotel
in Manchester.
In this my focus is on four
areas:
The Front of House Area
Planning and Managing
Operational Issues
Services

The Front of House Area
First impression and
visual impacts as
obtained from
itison.com

Design, layout and zoning, color
obtained from dailymail.uk.com