Unit 6: Room Division Operations Management Report and Analysis

This report provides a comprehensive overview of room division operations within the UK hotel industry, encompassing various aspects from accommodation services to front office management and revenue generation strategies. The report delves into the roles and responsibilities of ...Read More

Author’s Name
Institutional Affiliation
Date
Room division

Hotels in the United Kingdom are first-rate.
Investors, hoteliers and other industry players
have pumped lots of money to keep the UK’s
hotel and hospitality industry vibrant.
Room division

Overview of Room division
Room division is made
up of:
 Departments and
 Personnel including
receptions
 attend to service
guests.
 Room division is the
nerve centre of a hotel.
 All hotels and motels
have room division.

Task1: Accommodation and front
office services for
 A. Accommodation at
Lowry Hotel in Manchester
Established to provide
guests and other travelers
meals, lodging services
among other luxury
services.
The price of rooms in Lowry
hotel vary
single room goes at $113
Link to room and other
images:
https://www.google.com/m
aps/uv?hl=en&pb=!1s0x48
7bb1c37d8aada7%3A0x25
ee8252b2914356!2m22!2

Accommodation services
B. Queens Head Inn in Peterborough
 Provides best food,
 excellent beer
 high standard accommodation and other
services such as free Wi-Fi
 the room prices range from $55 to $157

Accommodation service
C. Park gate Road
hostel in Chester
University
Offers shared room
Rooms are budget
oriented and
primarily target
students.
Other travelers can
book into the hotel
Six students can be
accommodated in a
single room

Roles and responsibilities of the
receptionist and accommodation staffs

Reservation manager and
housekeeper
Reservation manager
represented in image.
Housekeeper:
 Maintaining cleanliness
of the hotel
 Room preparation
 Improve room
atmosphere

Legal and statutory requirements
for division room
The requirement cover the following:
Health and Safety Main Act HASAWA 1974
Data protection
Fire regulation
 Evaluation of services provided by the room
division
 Hospitality industry has evolved.
Hence, evaluation is based on high-cost
and low-cost establishments .

TASK 2
The discussion on the assessment of the
importance of the front house area to
effective management.
In this presentation, I
seek to analyze effective
management and
business of the front
house area of Lowry Hotel
in Manchester.
In this my focus is on four
areas:
The Front of House Area
Planning and Managing
Operational Issues
Services

The Front of House Area
First impression and
visual impacts as
obtained from
itison.com

Design, layout and zoning, color
obtained from dailymail.uk.com

Planning and management of front house area.
Lowry Hotel in Manchester concentrates on
issues such as:
Design, products and services
 clean environment and the atmosphere.
To creating a good impression of a hotel to
attract customers
Follows these issues create good
impressions about the hotel, something
that is good for business.
These issues guide how the hotel plans and
manages its front house area.

Operation issues and
services
 Operation issues of Lowry Hotel in
Manchester include:
 quality and customers through services,
products, designs and clean environment.
 Human resources (Pollard).
Services include: concierge

TASK 3
property interior and design have the
following importance:
It adds value to the business
Attracts customers.
Also, important elements that ought to be
considered in planning and procurement
accommodation service for any hospitality
operation are:
Cleanliness, type of linen, and maintenance.
 Customers always analyze these elements
before they book a hotel room.

Task 4
In the hotel industry performance revenue
is used to maximize room occupancy as
well as room revenues.
Organizations that maximize room
occupancy make profits and succeed.
Hotels of today are using software to collect
data on trends and customer expectation to
improve their services.
By improving services they stand a chance
of increasing room occupancy and room
revenues due to increased customers.

sales techniques that room’s division staff can use to
promote and maximize revenue
Hiring competent employees.
Negotiating flexibly with customers.
Offering installment payments for
packages.
 However, forecasting and statistical data in
room division is used for:
 Predicting the future of hospitality .
 Developing new strategies for future
operations.
 Improving efficiency

Conclusion
Accommodation generates revenue for
hotels and other plays in the hotel industry.
Each department within the hotel industry
has a fundamental role to play.
Each of the roles played by professionals
such as receptionists impact the efficiency
and service delivery of a hotel
Every hotel especially 5-star ones, they
have to strategize on countering
competition and staying competitive.

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