Management of Room Division Report: Hotel Operations Analysis

This report delves into the core aspects of room division management within the hotel industry, primarily focusing on the experiences and responsibilities of a Room Division Manager at the Soho Hotel. The paper explores the roles of the front office, emphasizing its crucial function as the central communication hub, and examines the significance of effective communication with other departments. It also details the pivotal role of executive housekeeping in maintaining guest comfort and upholding the hotel's reputation, including the importance of cleanliness and staff performance. Furthermore, the report touches upon the preparation and review of night audits, labor costs, staffing considerations, and the importance of facilities management within a hotel setting. The analysis covers various aspects of hotel operations, staff management, and guest satisfaction, providing insights into the daily duties and strategic responsibilities of key personnel within the room division.

Running head: MANAGEMENT OF ROOM DIVISION
Management of Room Division
Name of the Student
Name of the University
Author Note

1MANAGEMENT OF ROOM DIVISION
Abstract
The purpose of this paper is to discuss about the room divisions management. As this is a
reflective paper, the discussions have been done in the first person narrative in most of the parts.
The most important topics related to this subject have been discussed thoroughly. The relevant
parts have been explained and by developing the ideas following the topic sentences. The
conclusions have been drawn from each of the topics as well as an overall conclusion.

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Table of Contents
Introduction......................................................................................................................................3
Roles of the Room Division Managers............................................................................................4
Front Office.....................................................................................................................................5
Topic sentence: What is the role of the front office in the hotel industry?.................................5
Idea Development........................................................................................................................5
Conclusion...................................................................................................................................6
Executive Housekeeping.................................................................................................................7
Topic sentence:- What is the role of the executive housekeeping in the hotel industry and what
are the implications?....................................................................................................................7
Idea Development........................................................................................................................7
Conclusion...................................................................................................................................9
Effective inter departmental communication...................................................................................9
Topic sentence: How does the front office effectively communicate with the other
departments?................................................................................................................................9
Idea development.........................................................................................................................9
Conclusion.................................................................................................................................13
Preparation and Review of the Night Audit..................................................................................14
Topic sentence: What is the significance of preparing and reviewing the night audit in the
hotel industry?...........................................................................................................................14
Idea Development......................................................................................................................14

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Conclusion.................................................................................................................................16
Safety and Security........................................................................................................................16
Topic sentence- What is the role of the safety and security in the hotel industry?...................16
Idea Development......................................................................................................................16
Conclusion.................................................................................................................................17
Labor cost and staffing..................................................................................................................17
Topic sentence: What is the relevance for the labor cost and staffing in the hotels?................17
Idea development.......................................................................................................................17
Conclusion.................................................................................................................................19
Facilities Management...................................................................................................................19
Topic sentence: What role does the facilities management play in effective rooms division in a
hotel?..........................................................................................................................................19
Idea Development......................................................................................................................19
Conclusion.................................................................................................................................20
References and Bibliography.........................................................................................................21

4MANAGEMENT OF ROOM DIVISION
Introduction
The room division management is an integral part in the hotel industry. As it is a known
fact that hotel industry is a very big industry being full of risks, there are no doubts that this
industry has many responsibilities towards its customers. The customers are the main
responsibilities for the hotel managers and the different sections of the operations management.
Hotel room division management is also such an extension for the employees working in the
hotel. I would focus on this aspect of the hotel industry extensively and this would be very
helpful for the hotel managers to distribute the responsibilities of the room division managers
properly. The hotel room managers should always be aware about their roles and responsibilities
because they will be managing their jobs only when they have extensive knowledge about their
duties. I have been chosen as the Room Division Manager of a five star hotel named Soho Hotel
situated in London last month and I had been facing some difficulties on assessing my roles as
the same. After a quite some time of practice, I have come to know that I am responsible for
looking after the comfort and luxury of every guest who visit the hotel.
I also became aware of my responsibilities when I came to know that I have to select and
hire the competent staff for the hotels. As the hotel is a five star one, many celebrity guests turn
up every day and they have to be looked after and I have to guarantee that they are taken care of
properly. I would have to make the arrangements for the proper training of the employees so that
they can serve the hotel and take care of the patients in a good manner. I think it is my duty to
serve my organization in the best way I can. I have to provide the best training to the employees
who are my subordinates. I would have the need to generate a great initiative so that I can inspire
the other employees in the hotel. I would have to be greatly dedicated to my organization as well
as contribute to their organizational success.

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I must have a good efficiency so that I would be able to lead the staff and motivate them
in many ways. I have analyzed my duties that my duties would include to work closely with the
executive housekeeping section as well as the front office. I would have to provide my service to
the guests all day long and meet their requirements at my best interest. I also have come across
that some customer complaints may arise in this aspect and I would have to resolve them as soon
as I can. As the Room Division Managers, I would have to be able to take the responsibilities as
24/7 operations at the front desk, reservation for the guests, concierge, taking the phone calls,
communicate with my hierarchy and the role of the night managers. I have learned from my
experience in this hotel that I would be responsible for the spot checking of the rooms to verify
that the needs of the guests are met. I have to authorize the schedules and rosters for the entire
staff, keep an eye on the budgets and expenditures to maintain them properly and help the sales
and marketing team of the hotel
Roles of the Room Division Managers
I would like to generalize the roles and responsibilities of the Room Division Managers
and then I would progress to be specific and highlight views on the different roles and the
associated responsibilities of them. Now, I would like to list the responsibilities that I would
have to play in Soho Hotel as the Room Division Manager.
 I would have to report directly to the Executive Assistant Manager (Rooms).
 I would make sure the timely, efficient and professional welcome to the guests who turn
up every day and also ensure a proper check-in.
 I would have to provide the customer satisfaction by the assistance of my front desk
colleagues.

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 I should be able to maintain a high morale that should cater to better productivity.
 I would have to maintain a good communication standard between the Front office and
other departments.
 I would always thrive to develop my colleagues. I would play the role of the Team
leaders and Mangers by motivating them and allocating them the tasks and make sure that
positive results are derived from this.
 I would see to the fact that the Opera System is configurated properly and well-
maintained.
 The input standards of the profiles and reservations have to be put in correctly by me.
 The level of service that is provided by the hotel has to be monitored by me and see if
any improvements can be done on this aspect.
Front Office
Topic sentence: What is the role of the front office in the hotel industry?
Idea Development
The Front Office department is the most important department in the hotel and is
responsible for the most important responsibilities in the hotel industry. I have identified the
responsibilities that I have to take as the room division Manager to take care of the front office.
Ass most of the information regarding the hotel begins from here, I would have to provide the
information about the porters, switchboard operators, GSAs and concierge. As these employees
are the most valuable in the hotel, I would have to provide the relevant information to the guests
about this. I will have to develop a good relationship with the other departments and the
concerned employees. I will have to know whom I can approach for the further assistance. I must

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be able to process and develop the procedures for the front office so that I can pass on the
information. The Front office is the one department that has to interact with all the departments
of the hotel
The front office works as the central point for communication with all the departments.
Communication is a very integral part in the hotel industry and the front office must act as the
pioneer to communicate with all. The General Manager of the hotel will set the mission and
vision of the hotel organization and pass on the relative information to the Front office Manager
about the budget and other matters. He will be responsible for achieving those goals within the
specified time. It is a basic fact if the front office does not communicate the important
information with the other departments, the entire process will be hampered. The PMS system is
another part of the hotel industry that has a direct connection with the Housekeeping, Food and
Beverage, Marketing and Sales, Gift Shop, finance, engineering and several other departments.
The staff of the front office will have to coordinate with the important works like
communicating, accounting, safety and security of the guests and benefit from the PMS systems.
Conclusion
I have gone through the roles and responsibilities of the front office managers. I suppose
that the front office managers are responsible for the entire things that are going on within the
organization and they have to keep a balance in the procedures of all the organizations. They
have to keep all the updates about the things that are happening in the organization. This should
be kept in mind by the front office managers and they should be able to coordinate with the other
departments effectively.

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Executive Housekeeping
Topic sentence:- What is the role of the executive housekeeping in the hotel industry and
what are the implications?
Idea Development
In this segment of discussion, I would highlight the roles of the housekeeping department
in the hotel industry. The housekeeping is an important part of the hotel industry since the hotels
are considered to be the second home away from the actual home. The loyalty to the guests is the
ultimate factor that matters. The employees who belong to the housekeeping department does not
interact directly with the guests yet they play a vital role in maintaining the reputation of the
hotels. Comfort for the guests is very important for the hotels and it can be provided to them by
the sincerity of the housekeeping staff. The guest comfort can be achieved by keeping the public
places like terraces, lawns, staircases, lifts and lounges clean as well as the rooms for the guests.
The housekeeping staff should be performing their jobs in such a way that the guests should
remember the memories of that particular place and cherish it.
I would also mention that the performance of the house keeping staff should be able to
impress the guests at their best interest. The house keeping staff should also make sure that the
hotel operations are properly done and it is successful. They should perform their roles in such a
way that the hotel always runs in profit. I would suggest the hotel authority to keep an eye on the
behaviors of the housekeeping staff as well as ensuring their well-being. The housekeeping staff
should always keep the bathroom clean and tidy and be able to respond in quickness by
supplying the extra towels and toiletries. An executive housekeeper has many employees
working under them. The ranks under the executive housekeeper are Attendant Supervisor, Floor

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Supervisor, Laundry Supervisor, Room Attendant in the morning and night shifts, Public Area
Attendant, Laundry Attendants for morning and night shifts. The executive housekeeper is the
head of the housekeeping department and he develops the systems and overlooks if everything is
good. He has the responsibility to plan effectively and communicate them to the other
departments to organize the procedures. The executive housekeeper must be able to understand
how the other departments are intertwined and how they act. This will help them to understand
what kind of schedules they have to make for the employees working under them and what kind
of tasks they must be assigned with. They should keep track of the placed orders and see to if all
the orders are properly maintained. The executive housekeeper has the responsibility to preoare
the budget of the department and then forecast the costs for it. I suppose it is also up to him on
how to improve the services of the hotel and recommend it to the concerned managers.
The executive housekeeper should be able to control and maintain the staffing levels
within the hotel. Another important role that the executive housekeeper has to perform is about
the recruitment of the eligible candidates. They should take the interviews, select and recruit the
employees into the department. Then they should also arrange for the induction of those new
employees. The executive housekeeper is also in charge of the various things like the room
assignment to the guests, controlling the cleaning of the rooms, preparing the data sheets for the
material safety. They should make sure the occupational safety and health administration be
maintained by the concerned persons. They should make arrangements for the frequent room
inspections by his subordinate employees. I also think that the executive housekeepers should
look after the outsourcing of the housekeeping activities. I must mention that the hotel executive
housekeepers should make partnerships with the professional associations to make sure a better
service.

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Conclusion
The executive housekeeping is one of the most vital departments because they see to the
comforts and discomforts of the guests. The executive housekeeping staff is the lead in the
housekeeping department and he is responsible for all the mistakes being done by the
department. I think the housekeeping staff should perform their jobs properly and efficiently that
will help to keep up the reputation of the hotels.
Effective inter departmental communication
Topic sentence: How does the front office effectively communicate with the other
departments?
Idea development
The front office has many other important responsibilities and I would have an important
role to play in this communication system. I would have to make sure that the front office staff
should be able to communicate with the housekeeping staff to deliver the best hospitality
services. There is a position called the Rooms Controller in our hotel that bridges the
communication between the front office and the housekeeping. The front office should note if
the housekeeping staff have completed their job properly. The room status should be
communicated between the front office and room attendants that would be helpful for the guest
occupancy. The front office staff should communicate effectively with the floor supervisor or the
room attendants about the room status. The front desk depends on the housekeeping staff
because it helps them to tackle the unexpected and unusual circumstances properly. The house
statistics, security concerns and other aspects should be communicated with the front desk office
for a better solution. If the guest security is hampered, the Front Office managers can take any

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steps that they find useful in this case. The front desk managers play an important role in the
timely distribution of the sales projects and it helps the executive housekeeper in approving the
employees’ personal leaves and vacations. The room sales projections have to be distributed by
the Front Office Manager that he prepares for the scheduling of the employees. The
interdepartmental cooperation between the marketing and sales team, Front office and
maintenance team is very essential. The cleaning of the rooms and the associated things are very
important aspects of the mutual cooperation between the Front Office and other departments.
The fact of the food provision on certain intervals is very essential for the hotels to
deliver. I will definitely make sure that this is well executed for the satisfaction of the guests.
The daily availability of the restaurants for the guests should also be ensured by me. The front
office department has to convey the guests about the scheduled events and the matters of bill
payments to the guests since it is very important the banquet department. It is also the duty of the
front office to deliver the relevant information to the new guests who do not have any idea about
the hotel’s property. The front office should communicate with the guests about the entire
banquet. It is the duty of the Front Office Manager to set up some standard some regulatory
processes that every front office staff should communicate with the employees. The Front office
should also work effectively for the safety and security of the guests. The Security department
can make sure the safety of the guests through room safety checks. They can back the
management up about the poor behavior of the guests. The maintenance department has some
responsibilities in ensuring the best services being provided to the guests. The maintenance
department has some important roles to play like they have to listen to any complaint that comes
from the side of the guests about anything in their service. The complaints about the in-room
furnishings and the relative fixtures and furniture in the room have to be passed on to the Front

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Desk manager. The FO manager will then investigate about the complaints being done and then
come to a conclusion. If he finds faults with employees regarding those complaints, he has the
right to take some immediate steps. The front desk managers and the staffs should require
keeping an update on the repairing of the equipments in their rooms. They should make sure that
the repairing is done on the right time. The guests have to be followed up by the Front Office to
have a good impression on the minds of the guests.
The Security department and the Front Office should have a definite and strong
connection between themselves. This is to ensure that the safety of the guests is maintained
properly. The staff has to made the security personnel alert about all the people who are present
in the hotel lobby but actually do not belong there. The suspicions about any single person in the
lobby about the unfamiliar people must be reported to the persons employed for the security of
the place. Various kinds of the safety measures and the required equipments have to be kept in
the hotel compound. I will personally make sure that all these things are present there. In case
any serious situation arises or fire breaks out, the fire extinguishers have to be used in those
places. The routine check up for the guests of the security has done in the hotel very frequently.
The emergency communication systems have to be maintained by the security department so that
any unwanted situations could be avoided.
The next department that the Front Office Manager has to keep a good rapport with is the
Financial Controller. The front office employees provide the day to day financial transactions to
the financial controller that helps them to have a record of the daily profits for the organization. I
would recommend that my employees should always keep an updated record of the daily
transactions and use them for the audits. The night audit will help to keep the records of it. It ios
the Night Manager who has the best contact with the financial team and he conveys the most

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important and relevant information to the Front Office managers. Generally, the entire
communication takes place through emails as their shift timings are not on the same time. The
relevant information is required for the factual guest accounting process and assembling the data
for the financial use by the controller only. This financial information is also used in the purpose
of measuring the capability of the management to meet the budget targets. These departments
have to take the payments and charges through payment machines. The data that the front office
employees enter daily are used by the night auditor to provide the figures that help to develop
reports for the general manager, supervisors and owners of the hotel itself.
The human resource management is another body that the Front Office should have a
definite strong connection with. The HR department has to depend on the front office employees
to be the first initial contact for the potential employees to be recruited in their hotel
organization. The human resource manager may ask the front office employees for the screening
of the job candidates into their organization. This would allow the better candidates into the
organization. The potential candidates for the job leave their job applications at the fronty office.
The front office employees email these job application forms to the HR department who arrange
interviews for those candidates. The HR department has to depend on the Front Office for the
time management by expressing the fact they need appointment at that time rather than walk-in
interviews.
The Marketing and Sales team is the next department that the Front Office department
should have a better communication with in many terms. The marketing and sales department
relies on the front office heavily because they provide the data of the guest histories to the
marketing and sales team who use it for the better marketing of the hotel to attract more guests.
The details of their visit and the important data about the frequency of their visits, demographics,

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corporate affiliation, special needs and the social media behaviors are recorded by the marketing
and sales team. The marketing and sales team uses the data collected from the front office for
their target market campaigning and other purposes. They prepare the mailing labels, develop the
promotional campaigns and choose the appropriate media for the advertisement for the
marketing purpose. The front office must make a proper first impression on the minds of the
guests that would help the marketing team to use their strategies effectively. The switchboard
operator is the first person who helps to form a good impression on the guests. I will definitely
recruit a good and experienced switchboard operator who will ensure a good impression on the
guests’ minds. The front office manager has to assess the behaviors and attitudes. I think that the
front office employees must be trained properly with the organizational objectives in mind. This
will be really helpful for the F.O. managers to coordinate their works.
Conclusion
The interdepartmental communication between the several departments is probably the
most important and crucial aspect in the hotels. I think all the departments in the hotels have to
put up a good communication with the other departments. I suppose it is of utmost priority for
the front office managers to keep up a good rapport with the leads of other departments and put
up a smooth communication.

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Preparation and Review of the Night Audit
Topic sentence: What is the significance of preparing and reviewing the night audit in the
hotel industry?
Idea Development
A night auditor is one of the most crucial persons in the hotel industry as he is responsible for
many works and tasks within the organization. I have detected the responsibilities of the night
auditor. Some of the responsibilities that the night auditor has to perform are:
 He has to assemble the daily financial transactions in the hotel. He also has to find out if
there are nay discrepancies in the account. He has to balance these transactions as well.
 He has to sit at the front desk for the night shifts and perform his duties proactively.
 He has to maintain a register for the check-ins and check-outs.
 He is responsible for making the reservations.
 He must see to the security arrangements.
 He has to look after the fact if the emergency systems are working properly.
 The night auditor is responsible for the room posting and tax charges for it.
 He has to prepare and maintain the list for the hotels and make sure that everything has
been balanced.
 He also has to check the in house activities of the guests.
The night audit is a very interesting process and it is a mandatory thing for the hotels to
maintain. In this process, all the financial activities are done regarding the guests’ profile and
accounts. All these activities have to be maintained and balanced properly. I have assessed the
responsibilities of the night auditors and I have found that the night auditor must be able to

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process the tax charges and payments of the various departments. I suppose that the charges and
receipts of the payments have to ber maintained on a daily basis.
A night audit has some importance that has to be valued with utmost priority. Through the
preparation of the night audit, the hotel maintains all the financial operations that happen in the
hotel. The management of the hotel verifies the guest accounts, make a review for the financial
earnings of the hotel and develop effective marketing strategies for them. The night auditors
manage to determine the level of room occupancy, the average daily rate and the revenues
available per room. My opinion is that they can suggest some ways to improve the slow sales
period. There are some steps by which the night audit takes place. These steps are:-
 Checking if all the guests have checked in
 Reconciliation of the financial activities of the department
 Assembling the payments and charges from the guests
 Room posting to be done along with the tax charges
 The trial balance has to be done
In the process of preparing a night audit report the daily financial report of sales has to be
reported to the front office. The night auditor must make sure that the payments are made on
time and it is properly settled. The payments can be done by cash, credit card and other methods.
I must mention that there are several components of a night audit report. These are banquet sales,
conference room charges, tips given to the food and beverage employees, room services, room
and tax, total food and beverage sales, credit limit report, Manager’s report, telephone charges,
gift shop sales, health and recreational activities and many more.

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Conclusion
The night audit review report is also very important because they keep the records of the
financial records. These financial records are very important since they have a huge impact on
assessing the profit and loss ranges in the hotels. The audit has to be done properly by the
concerned people to maintain the transparency in the process.
Safety and Security
Topic sentence- What is the role of the safety and security in the hotel industry?
Idea Development
It is important to develop the proper idea about the safety and security in the hotel
industry. The hostels have to provide safety towards their guests. The hotel authorities must learn
from their previous losses and arrange for the safety. I think it is of utmost importance to manage
the safety and security of the guests to improve the brand reputation. The security of the guests
must be looked after and regarding the property. The risk management should be working
perfectly as the managers should identify the risks and mitigate them immediately. I think that
the Rooms Division manager or the on duty front Office officer should respond to the complaints
of the guests regarding thefts, fire break outs and illnesses. There are some ways in which these
situations can be avoided. These situations can be avoided in many ways. The hotel authorities
can arrange for setting some effective security policies, keep good relationship with the police
department, organize programs on security and safety and deliver training programs for self-
defense.
I also think that the manager should also arrange for training of the hotel employees.
They should separate some sub-departments and employ the employees to take charge of the.

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These sub-departments can be gust and employees safety, emergency communication planning,
fire safety, employee safety training, room key security and emergency evacuation. The
suthorities should manage for providing the facilities for the welfare of the employees, provide
instructions and training to the employees, disposing off the rubbish and arrange for pest control.
All the health risks should be identified for the employees and proper actions may be taken to
prevent any serious illnesses. My opinion is that the hotels must follow the regulations and legal
frameworks to ensure the employees safety. The authority should arrange for the space
limitations, installing of the sprinkler systems, smoke alarm installation and maintaining them
properly, fire drill testing, fire alarm operation and maintaining and provide other important
specifications. The breaking out of fire is a common thing in hotels and the hotel authorities must
arrange for proper measures for smoke detectors, heat detectors, duct smoke detectors and others.
Conclusion
The safety and security of the hotels is a very important aspect of the hotel industry. The
guests are of the utmost priority for the hotels and the managers must make sure that they are
saved from every aspect. The threats of the terrorist attacks from outside and the threat of fire
breakouts and others are always there. The hotel authorities must make sure that the guests are
rescued even if they are harmed by any cost.
Labor cost and staffing
Topic sentence: What is the relevance for the labor cost and staffing in the hotels?
Idea development
It is of utmost importance to have a good planning for the labor cost and staffing in the
hotels. It is because there are a lot of financial transactions in the hotel all day long. There is a

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strong need to keep all the records and maintain them all through. The operating costs have to be
measured on a daily basis to match with the anticipated revenue. This operating cost includes the
labor costs and controllable expenses. The profit levels of a hotel include revenue, sales costs,
operating departments’ payroll, gross operating income, gross operating profit, fixed expenses
and net profit before tax.
The departmental profit for the hotels are affected by labor costs, sales average rates,
marketing mix of the guests, star rating from the visitors and control systems of the controllable
expenses. The hotels in Australia must abide by the Fair work act 2009. I strongly believe that
the regulations are manipulated by politics in different states. The Enterprise Bargaining
Agreement (EBA) should be maintained and the legislative framework mentioned in the fair
Work Commission should be mentioned with aligning to the National Employment Standards.
Individual flexibility arrangements should be abided by in this scenario. I think it is of utmost
importance that the employers should consult with the employees regarding any workplace
changes. If I am the employer, I would very enthusiastically consult with my employees and ask
for their opinion about further improvements.
The labor costs represent almost 40% of the organization’s costs. Labor is generally
regulated by the state or the federal law. The labor costs will vary according to the shift timings
and business demands. These employment laws have a deep impact on the labor costs. The
employment laws like the Work Health and Safety (WHS), antic-discriminatory regulations and
immigration or VISA employment conditions will be implemented properly. I also think that the
staffs should be motivated and they should be rewarded with incentives if they perform better.

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Conclusion
It can be concluded that the labor costs are very crucial because it is a part of the hotels’
budget and I think the hotel authorities should be fixing their budgets according to the labor costs
in the hotels. The staffing arrangements and their roster schedules should be arranged properly as
well. The safety of the staffs and their health problems should be looked after properly. The legal
frameworks should be maintained.
Facilities Management
Topic sentence: What role does the facilities management play in effective rooms division
in a hotel?
Idea Development
In this part of the paper, I come to the point of discussing the role of the facilities
management and the facilities managers in the hotel industry and how they can communicate
with the room division department. The facility managers are very important assets of the hotel
and hospitality industry. The facility management in the hotels have many sub-departments.
These sub-departments can be divided into horticulture department, asset management,
maintenance department and the information technology. The planning team of the hotels has to
coordinate with the other departments so that the works can get on smoothly. The facility
management has to plan the strategies with the housekeeping personnel to give the room the
previous shape as it was before the boarding of the guests. There are some risks that re involved
in the maintenance of the rooms that have to be mitigated by the facilities management. The risks
that can be identified in this course are fire breakouts, power cuts and some more.

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The facility managers have to look at the various aspects of the hotel and I think they
have great responsibilities to look after these things and solve the problems in the hotels. I
believe that the assets and the location of the hotel give a complete guest satisfaction. I must
mention that the assets management is one of the most important things in the hotel industry that
is connected with the location of the hotels. The facilities management of the hotels also deals
with the waste management, recycling, conservation of energy and maintenance. These things
have to be aligned with the operational strategies in the hotels.
Conclusion
The facilities management has to take care of the various things in the hotel industry
because they have to control, plan and execute the strategies for more effectiveness in the hotel
operations. The various aspects of the facilities management have been discussed in this part and
their roles and responsibilities have been described as well.
As an overall conclusion on this topic of the rooms division management, it can be said
that the all the divisions like the front office, executive housekeeper, labor cost and staffing,
night audit reviewer, safety and security and the other divisions are very important. There is
always a scope for the betterment of the operational strategies and all these divisions look to
work on the same page for it.

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