Room Division in Hospitality: Operations, Legislation & Services

This report provides a comprehensive overview of room division operations within the hospitality industry, emphasizing its critical role in hotel management. It details the roles and responsibilities of accommodation and reception services, including housekeeping, engineering, and front office staff. The report also highlights key legislative and regulatory requirements, focusing on health and safety, and hazardous substances. Furthermore, it examines the various services offered by the rooms division in different hospitality settings, such as hotels, university campuses, and backpacker hostels, including accommodation, front office facilities, and special offers. The report concludes by underscoring the essential role of accommodation and front office services in ensuring a positive guest experience and efficient hotel operations. Discover more solved assignments and study resources on Desklib.

Room Division
Task A

Covered Content
• Introduction
• Accommodation and front office services.
• Roles and responsibilities of range of accommodation and reception
services
• Key feature of legislation and regulatory requirements of rooms division
operations
• Services provided by the rooms division in hospitality business.
• Conclusion
• References

INTRODUCTION
Division of room is a standout amongst the most vital
undertaking that is performed in lodging industry on the
grounds that at operational level importance of this
assignment is high.

Comparison
BASIS HOTEL MOTEL
INTRODUCTION
Paid services
Distinct services like:
swimming pool, spa,
restaurant, etc.
Lodging services
situated at national road
less guest facilities
APPEARANCE Single
Multi store Double stories
Connected rooms
COST More costly than motels Affordable

Continued..
Housekeeping Front office
Hotel This sub division lead
to involve all such
activities which include
cleaning operation.
These are those staff members
which are in front of all guest and
clients.
Motel In motel they use to
look over daily presence
of their guest in which
their work is to
maintain healthy
environment.
Their working criteria is small at
motel and they use to attend all of
their service users.

Continued..

Roles and responsibilities of range of
accommodation and reception services
Accommodation - Staff could be divided into some board categories like :
 Housekeeping – They are responsible for cleaning of hotel. In Milestone hotel these housekeeping
staff does not only clean all rooms but they have take care of the dinning, kitchen and all the other
area of hotel and they have to take care about their storage area where all food items are been kept so
they have to make clean and has to maintain records of all things available over their.
 Engineering - Take care of all electrical things
 Reception staff - Major role of reception staff which is been included in front office desk, to do mail
and to deliver information and other

Key aspects of legislation and regulatory
requirements of rooms division operations
Key aspects which are related to room division operations are been
mentioned below:
• Health and safety is essential thing in legislation which is
requirements of the room division operations.
• Hazardous substances is required is to sure that are not any
hazardous substances which are been used in a hotel area.

Services provided by the rooms division in
hospitality business
The different facilities provided by various business hospitality in terms of housing
department are explained below:
Hotel- Milestone housing for every cadre give these services.
Accommodation Department -
• Allow long as well as short visits with great hospitality.
• Working procedures are also explained and executed by them
• It also provides better facilities and environment.
Front Office Department
• It gives advance, online facility by using phone or mobiles for reservations.
• It manages discount offers in any special cases.
• It facilitates through payment schemes and give bills.

Continued..
University Campus
While providing services and schemes to students front office also need to ensure rules and
regulations of University Campus.
During facilities given by accommodation it need to ensure no use of dangerous items.
Backpackers Hostel
this provide data and manages the offers of discount and traffics.
It also provide space for washing and cooking.

Conclusion
From the above presentation it is been concluded that
accommodation and front office plays a essential role in hotel
industry and their role and responsibilities are been explained.