Room Division: Analysis of Front Office and Accommodation Services

This report provides a detailed overview of room division management within the hotel industry. It begins with an introduction to the core functions of room division and the services offered, including accommodation and front office operations. The report compares front office services across different establishments and analyzes the roles and responsibilities of key personnel such as receptionists, cashiers, and housekeepers. It also covers legal and statutory requirements relevant to room division, such as health and safety and data protection. Furthermore, the report evaluates the services provided by room division, highlighting the importance of front-of-house areas for effective management. Key aspects of planning and management, including design, ambience, and control, are discussed. Operational issues, such as customer satisfaction and data management, are critically analyzed. The importance of property interiors and design, as well as critical aspects of planning and management in the hospitality sector, are also addressed. The report concludes with an analysis of operational issues affecting hospitality operations, such as promotional strategies and hygiene. References to relevant literature are included.

ROOM DIVISION
TASK-A

Cover Content
• Introduction
• Accommodation and front office services at various organisation
• Analysis of roles and responsibilities of a range of accommodation
• Legal and statutory requirement that are related to room division
• Evaluation of services provided by room division
• Assessment of importance of front of house areas to effective manag
ement

Continue
 Key aspects of planning and management of front of
house areas
 Critical analysis of key operational issues those
affecting the effective management
 Importance of property interiors and design
 Critical aspect of planning and management related to hospitality
sector
 Analysis of key operational issues those are affecting hospitality
operation
 References

Introduction
Room division is concern with important aspect of hotel industry to manage and control operations. The service delivered by the room division department is disscussed in the following report.

Accommodation and front office services at
various organisation
The employee's in accommodation department help in
delivering handling services such as booking of hotel rooms
which contains details of number of days they going to be
stayed, type of room their opt for like single, double as per
the requirement of guest.

Comparison
Basis B and B Hotel
Front Office 1. It is responsible for
maintaining balanced
accounts.
Under this Room selling
attempts 100% occupancy on
wide scale.
Housekeeping 2. Role of this department
is to ensure that whole
Hotel looks spick in view.
Soft towels, pure white sheets
and well plumped up-
cushions are made available
to its customers.
Laundry 3. Hotel laundry and linen
services are cost effective
for all customers.
Commercial laundry services
are tailored for various hotel.
Restaurant 4.Wide variety of cuisine
is available to customers
as per their needs.
Wide range of places to eat
and drink, new menus with
different range of delicious
snacks and food are provided
to its customers.

Analysis of roles and responsibilities of a range of
accommodation
 Receptionist
 Cashier
 Housekeeper
 Reservatyion suipervisor

Legal and statutory requirement that are related
to room division
 Healthy and safety act
 Data protection act 1998
 Hazardous waste management

Evaluation of services provided by room division
Depending upon the wide coverage of hospitality busieness services are
being offered by room devision. It will help to provide superior duty and
services to its valuable customers.

Continues.
 They provide front office facilities and housekeeping and guest se
rvice.
 It is famous for the security and communication facilities betwee
n their customers and other staffs of Hotel.

Assessment of importance of front of house areas to
effective management
The font office of house department of intercontinental hotel have
also separate division of department that includes reservation, ro
om service, kitchen service, laundry service, reception and cash.

Key aspects of planning and management of front of
house areas
 Design: Presentation in front of their cutomers about their hotel faci
lity are said to be superior in quality.
 Ambience and cleanliness: More and more customers are welcome i
f Hotel premises are clean and full of ambience.
 Effective controlling as check in and out time Guest compliance